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Reviews of Hotel Colonnade Coral Gables, Autograph Collection

4 out of 5
Hotel Colonnade Coral Gables, Autograph Collection
180 Aragon Ave, Coral Gables, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 684 out of 1004 reviews" "
Rating 8 - Good. 202 out of 1004 reviews" "
Rating 6 - Okay. 71 out of 1004 reviews" "
Rating 4 - Poor. 21 out of 1004 reviews" "
Rating 2 - Terrible. 26 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great place to stay. Upscale environment and convenient location. We enjoyed the pool and hot tub.
Stayed 3 nights in May 2024
Response from Stephanie on 20 May 2024
Dear Gretchen,Thank you for your 5-Star review.We are excited to hear that you had a excellent stay with us and are looking forward to welcoming you back soon.

10/10 Excellent

Stephania, fort lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
besides the stunning building, the staff at this property is delightful. everyone is attentive, everyone says good morning, how may I help you . i would give one word of advice, if you have older guests requesting a room near the elevator may be better as the halls are a bit of a maze . our room and bed were comfortable, staff was always on our floor cleaning and tidying up the area. we were upgraded upon check in and loved our room, however there is a canopy bed in this room where the bed post blocks the TV for the left side bed sleeper . decor was modern and clean and i would definitely stay here again .
Stayed 3 nights in May 2024
Response from Michelle on 19 May 2024
Good afternoon, Stephania, Thank you for staying with us. We appreciate your feedback. See you back real soon.

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Michelle on 19 May 2024
Good morning, Veronica,Thank you for staying with us. We appreciate your feedback. Hope to see you again real soon.

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and luxurios
Stayed 1 night in May 2024
Response from Michelle on 19 May 2024
Good morning, Ivette,Thank you for staying with us. We appreciate your feedback. Hope to see you again real soon.

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone has been amazing!
Stayed 1 night in May 2024
Response from Michelle on 19 May 2024
Good morning, Luisa,Thank you for staying with us. We appreciate your feedback. Hope to see you again real soon.

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Disliked: Amenities
Everything was fantastic except the room. Terribly outdated but made to look new and modern. Television must’ve been from the Stone Age. Smells like mold. Shower was less than adequate. Heavily over priced
Stayed 3 nights in Apr 2024
Response from Stephanie on 20 May 2024
Dear Kenneth,Thank you for your review.I am sorry to hear that you did not like the design of the room. We do have an update of our bathrooms scheduled in near future. Please accept our sincere apologies for the smell in your room. We will have the engineers look into it right away.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Michelle on 18 May 2024
Good morning, Michael,Thank you for staying with us and for the wonderful score. Hope to welcome you back real soon.

10/10 Excellent

Yaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2024
Response from Stephanie on 14 May 2024
Dear Yaime,Thank you for your 5-Star review.I am excited to hear that you had an excellent stay with us and we are looking forward to welcoming you back soon.

10/10 Excellent

Orelvis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean! Nice staff!
Stayed 1 night in May 2024
Response from Stephanie on 14 May 2024
Dear Orelvis,Thank you for your 5-Star review.I am excited to hear that you had an excellent stay with us and we are looking forward to welcoming you back soon.

10/10 Excellent

Karen, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a bit of a humbug when areas are rented out and the main staircase is out of bounds for photo opportunities.
Stayed 2 nights in Apr 2024
Response from Stephanie on 11 May 2024
Dear Karen,Thank you for your 5-Star review.We are sorry to hear that our events impacted your stay. Warm regards

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Stephanie on 11 May 2024
Dear Naomi,Thank you for your review.We are excited to hear that you had a good stay with us.

10/10 Excellent

Philippe, Miami

Business traveller
Liked: Amenities, property conditions & facilities
Convenient option in Coral Gables with lots of dining options and walkable area
Stayed 1 night in May 2024
Response from Stephanie on 8 May 2024
Dear Philippe,Thank you for your beautiful review.We are excited that you had an excellent stay with us and enjoyed our central location in Coral Gables directly on Miracle Mile.We are looking forward to welcoming you back soon.

10/10 Excellent

Leodan, North miami

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Michelle on 5 May 2024
Good morning. Thank you for staying with us. We appreciate your business. Have a wonderful day.

10/10 Excellent

Yanny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice hotel overall
Stayed 1 night in Apr 2024
Response from Hotel Colonnade Coral Gables on 28 Apr 2024
We are delighted to learn that you enjoyed your stay with us. We are looking forward to hosting you again soon!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from Stephanie on 28 Apr 2024
Dear Sonia,Thank you for your 5-Star review.We are excited to hear that you had an excellent stay with us and are looking forward to welcoming you back soon.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Apr 2024
Response from Hotel Colonnade Coral Gables on 26 Apr 2024
What a fantastic score !!! We hope that we have the opportunity to host you again soon.

10/10 Excellent

Karen, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet fees are sooooo high!!!
Stayed 5 nights in Mar 2024
Response from Michelle on 21 Apr 2024
Good morning, Thank you for letting us know. There are some self-parking garages around. These are public. Nothing to do with the hotel. Have a nice day.

10/10 Excellent

Marcos, The Woodlands

Travelled with family
Liked: Cleanliness, staff & service
We were attending a University of Miami induction day for our son. This hotel is 10 minute drive from UM in the heart of coral gables so at walking distance you have a lot of dinning options.
Stayed 2 nights in Apr 2024
Response from Michelle on 14 Apr 2024
Thank you Marcos for staying with us. We hope you visit us real soon. Thank you for the amazing review.

10/10 Excellent

Roberto, WESTON

Stayed 5 nights in Apr 2024
Response from Michelle on 13 Apr 2024
Thank you for staying with us Roberto. Hope to see you back real soon.

6/10 Okay

michael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Stephanie on 13 Apr 2024
Dear Michael,I am sorry to hear that you did not have an excellent stay with us.If you like to share your feedback with us, please call us.

10/10 Excellent

christin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie on 11 Apr 2024
Dear Christin,Thank you for your 5-Star review.We are looking forward to welcoming you back soon.

10/10 Excellent

Gary, Asheville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, and very helpful!
Stayed 2 nights in Mar 2024
Response from Stephanie on 6 Apr 2024
Dear Gary,Thank you for your beautiful review.We appreciate you recognizing our amazing staff.Looking forward to welcoming you back soon.

6/10 Okay

VINCENZO, Geneva

Stayed 1 night in Apr 2024
Response from Michelle on 24 Apr 2024
Good morning VicenzoThank you for staying us. We appreciate your loyalty. Hope to welcome you back real soon.

10/10 Excellent

Luis

Liked: Cleanliness
Very goof
Stayed 1 night in Mar 2024
Response from Michelle on 2 Apr 2024
Thank you for staying with us. Hope to welcome toy back soon.

10/10 Excellent

Galina

Travelled with family
Liked: Staff & service, property conditions & facilities
Great service and accommodations. Friendly staff and personable management. We will definitely consider staying here again.
Stayed 2 nights in Mar 2024
Response from Stephanie on 1 Apr 2024
Dear Galina,Thank you for your beautiful review.We appreciate you recognizing our staff service and spotless guest rooms.We are looking forward to welcoming you back soon.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property. Guest services was on-top of everything.
Stayed 2 nights in Mar 2024
Response from Stephanie on 31 Mar 2024
Dear Maria,Thank you for your 5-Star review.We appreciate your complimenting our service.Looking forward to welcoming you back soon.

10/10 Excellent

esther

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint and spotless, with excellent customer service. Good location. Highly recommended
Stayed 1 night in Mar 2024
Response from Stephanie on 31 Mar 2024
Dear Esther,Thank you for your 5-Star review.We appreciate your highlighting our cleanliness and customer service.Looking forward to welcoming you back soon.

10/10 Excellent

Galina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in every way 🏆
Stayed 1 night in Mar 2024
Response from Stephanie on 31 Mar 2024
Dear Galina,Thank you for your amazing review.We are looking forward to welcoming you back soon.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel stay!! Humberto so kind and friendly! Valet and room service staff so friendly!
Stayed 3 nights in Mar 2024
Response from Stephanie on 28 Mar 2024
Dear Joanna,Thank you for your beautiful review and recognizing Humberto.We are looking forward to welcoming you back soon.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"An unforgettable one-night stay at this hotel was made even more exceptional with a surprise upgrade to a presidential suite. With nothing to fault, the experience was flawless. "The hotel's great location offers plenty of dining choices, making it a top pick for a luxurious and convenient getaway."
Stayed 1 night in Mar 2024
Response from Stephanie on 27 Mar 2024
Dear Douglas,Thank you for your stunning review.We are excited to hear that you had an excellent stat with us and are looking forward to welcoming you back soon.

10/10 Excellent

Krista, Tampa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!
Stayed 1 night in Mar 2024
Response from Stephanie on 26 Mar 2024
Dear Krista,Thank you for your 5-Star review.We are looking forward to welcoming you back soon.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michelle on 27 Mar 2024
Good morning, Kerry.Thank you for staying with us. Hope to see you real soon.

10/10 Excellent

stephanie

Travelled with partner
Liked: Property conditions & facilities
Love the location and the room was huge with a seating area and desk….
Stayed 1 night in Mar 2024
Response from Michelle on 26 Mar 2024
Good morning Stephanie, Thank you for staying with us. Hope to welcome you back real soon.

8/10 Good

Shayan, St Petersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The junior suite was spacious and reasonably well decorated. The front desk lady at the time of check-in was matter of fact and not very welcoming. The bartender in the lobby bar was very friendly and polite. The housekeeping staff was very noisy when working the corridor outside our room. The location was great!
Stayed 2 nights in Mar 2024
Response from Stephanie on 25 Mar 2024
Dear Shayan,Thank you for your review.I am excited to hear that you enjoyed our spacious rooms and our location.Please accept my sincere apologies for the noisy housekeepers and the bad experienced at the front desk. We will address it with the team right away.

4/10 Poor

Luis

Travelled with family
They tall me my room is going to be until 4 Pm
Stayed 1 night in Mar 2024
Response from Stephanie on 24 Mar 2024
Good Morning,Thank you for your review.We are sad to hear that you did not have an excellent stay with us.

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Elegant hotel. Good service
Stayed 1 night in Mar 2024
Response from Michelle on 15 Mar 2024
Good morning Lily. Thank you for staying with us. Hope you visit us real soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants & cocktails are great.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 11 Mar 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Vitaliy

Liked: Cleanliness, property conditions & facilities
Everything amazing about this hotel .
Stayed 2 nights in Mar 2024
Response from Hotel Colonnade Coral Gables on 10 Mar 2024
We appreciate your perfect score and we are looking forward to host you again!

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, great location, wonderful Staff. Would return for sure!
Stayed 1 night in Mar 2024
Response from Stephanie on 5 Mar 2024
Dear Kimberly,Thank you for your beautiful review.We appreciate you recognizing our wonderful staff, location, and property.Looking forward to welcoming you back soon.

10/10 Excellent

Tiffany

Stayed 3 nights in Feb 2024
Response from Hotel Colonnade Coral Gables on 23 Mar 2024
It is with great pleasure that we received your perfect score. We are looking forward to host you again in the near future.

10/10 Excellent

THERESA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's classic and modern at same Time, very very nice hotel.
Stayed 1 night in Feb 2024
Response from Stephanie on 27 Feb 2024
Dear Theresa,Thank you for your 5-Star review.We are excited to hear you had an excellent stay with us.Looking forward to welcoming you back soon.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management on 28 Feb 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Okay

john

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Some of the staff were very lackadaisacal.Asked why they charged me an additional $50 on.my credit card after the initial check in charge of $250 ,was fobbed off.The maids showed up at 4pm and I told them.not needed. Signage poor and easy to get confused in the labyrynth of rooms and floors.Zero concierge service.They assume you know all about Coral Gables and its offerings.Need a local map and also an internal map of the hotel.
Stayed 2 nights in Feb 2024
Response from Stephanie on 24 Feb 2024
Dear John,Thank you for leaving a review for us.Please accept our sincere apologies for the service shortfalls at the front desk, we have addressed your feedback.Thank you for suggesting some additional information, we are having a book with information in the making.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here could not have been more helpful or welcoming. The room was very nice, well-equipped, exactly as advertised. We will definitely come back.
Stayed 2 nights in Feb 2024
Response from Stephanie on 20 Feb 2024
Dear John,Thank you for your beautiful review.We are excited to hear that you enjoyed out beautiful appointed guest rooms.Looking forward to welcoming you back soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to everything
Stayed 2 nights in Feb 2024
Response from Stephanie on 19 Feb 2024
Dear David,Thank you for your 5-Star review.We are excited to hear that you had an excellent stay with us and are looking forward to welcoming you back soon.

10/10 Excellent

Francy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location ; great clean hotel ; got free sangrias
Stayed 2 nights in Feb 2024
Response from Feed Back on 16 Feb 2024
We are pleased you enjoyed your stay.

2/10 Terrible

Yuka, Irvine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Feed Back on 16 Feb 2024
Thank You for your stay at Hotel Colonnade

8/10 Good

Francis

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Stephanie on 13 Feb 2024
Dear Francis,Thank your for taking the time out of your day to leave a review for us.

10/10 Excellent

Charlotte, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel away from the crowds of south beach. Quiet area and hotel. Nice pool and seating outside to relax. Staff was very welcoming and friendly. I would stay again.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 12 Feb 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Okay

tiffany

Stayed 1 night in Feb 2024
Response from Stephanie on 13 Feb 2024
Dear Tiffany,Thank you for your review.If you like to share more detailed feedback to allow us to improve, please feel free to call or e-mail me.