Exterior

Reviews of Comfort Inn & Suites Downtown Brickell - Port of Miami

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 1754 out of 3411 reviews" "
Rating 8 - Good. 877 out of 3411 reviews" "
Rating 6 - Okay. 373 out of 3411 reviews" "
Rating 4 - Poor. 209 out of 3411 reviews" "
Rating 2 - Terrible. 198 out of 3411 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In walking distance to want we wanted to do. Enjoyed watching the boats on Miami River.
Stayed 2 nights in Apr 2024

8/10 Good

Britni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very loud as it is right off the freeway. The elevators took a long while. The breakfast was decent & the room was spacious.
Stayed 1 night in Apr 2024

8/10 Good

Spencer

Travelled with partner
Liked: Cleanliness, amenities
Pictures were a little misleading, could Use better pool
Stayed 1 night in Apr 2024

8/10 Good

William

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were clean. Bed very comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Ron and Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, the staff is kind, the breakfast is good, and it is easy to catch the free Metromover to Bayside.
Stayed 2 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the water front Miami intercostal Close to Bayside shopping area and restaurants
Stayed 1 night in Apr 2024
Response from Front Desk Team on 30 Apr 2024
Thank you so much for your kind words and for taking the time to share your experience!. We look forward to welcoming you back soon for another exceptional experience!

4/10 Poor

Ewelina

Travelled with partner
Liked: Cleanliness, staff & service
The breakfast was very poor and we couldn’t sleep because of the noise outside. The room was very clean and bed good quality.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 30 Apr 2024
We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It's disappointing to hear that the breakfast did not meet your expectations. Rest assured, we'll address these issues with our team to make necessary improvements. Your comments are valuable to us, and we hope to have the opportunity to provide you with a more satisfying experience in the future. Thank you for sharing your thoughts.

8/10 Good

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is wonderful, and the staff very helpful and friendly. We had a difficult time using the shower controls in the room, and had to get help.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 30 Apr 2024
Thank you for your review and positive rating! We're delighted to hear that you enjoyed our wonderful location and found our staff helpful and friendly. We apologize for the difficulty you experienced with the shower controls and appreciate your patience as we assisted you. Your feedback is valuable, and we'll work to ensure a smoother experience for our guests in the future. We hope to welcome you back soon for an even more enjoyable stay!

8/10 Good

Larry, Kingwood

Stayed 1 night in Apr 2024
Response from Front Desk Team on 29 Apr 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and hope you had a pleasant experience overall. If there are any specific areas where we can improve, please don't hesitate to let us know. We look forward to welcoming you back in the future.

4/10 Poor

Meagan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on 29 Apr 2024
Thank you for your rating. We're sorry to hear that your experience did not meet your expectations. If there's anything specific you would like to share with us regarding your stay, please feel free to reach out. We value your feedback and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Jeanny

Liked: Cleanliness, staff & service, property conditions & facilities
A better breakfast selection and more sits
Stayed 1 night in Apr 2024
Response from Front Desk Team on 27 Apr 2024
Thank you for your positive feedback and for choosing our establishment! We're delighted to hear that you enjoyed your experience overall. We'll definitely take your suggestions into consideration to enhance our breakfast. Your satisfaction is our priority, and we look forward to welcoming you back soon!"

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk Team on 28 Apr 2024
Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay with us.

8/10 Good

Wayne

Liked: Cleanliness
The gym experience was limited and pool out of order
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 27 Apr 2024
We sincerely apologize for any inconvenience you experienced with our gym and pool facilities. Your feedback is invaluable, and we're committed to addressing these issues promptly to enhance your future stays. Please allow us the opportunity to make it right on your next visit. We truly appreciate your understanding and hope to welcome you back for a more enjoyable experience.

8/10 Good

Wahleyah

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on 29 Apr 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and hope you had a pleasant experience overall. If there are any specific areas where we can improve, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The close we are to the port
Stayed 1 night in Apr 2024
Response from Front Desk Team on 28 Apr 2024
Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay with us.

6/10 Okay

Naima

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No parking, the drinks in the vending machine was expired, pool was closed was there for 5 days and no one clean the room n I called very day
Stayed 5 nights in Apr 2024
Response from Front Desk Team on 27 Apr 2024
We're truly sorry for the series of disappointments you encountered during your stay. Your feedback is taken seriously, and we're already investigating these issues to ensure they're promptly resolved. Providing a clean and comfortable experience is our priority, and we regret falling short of your expectations. We deeply appreciate your patience and understanding, and we hope to have the chance to restore your confidence in our hotel on your next visit.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
There was a lot of water on the ground by the elevator area. Not sure why. Otherwise, facility was good Also, there was a sign stating that at 11am the water and AC would be shut off. They need to disclose that information before renting out rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and comfortable. There is a fair amount of traffic noise. Staff was excellent.
Stayed 1 night in Apr 2024

2/10 Terrible

Joseph, Oak Park

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The area was nice but thats where it ended. The pool wasn't available, the elevator was out of order, the ice machine was out of order and they had the nerve to charge us an extra service fee when there were less than no services.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 26 Apr 2024
I'm truly sorry to hear about your disappointing experience at the hotel. It's incredibly frustrating when promised amenities aren't available, especially when accompanied by unexpected charges. Your feedback is valuable not only for potential guests but also for the hotel management to address these issues and improve their services. If you haven't already, I would suggest reaching out to the hotel directly to express your concerns and see if they can offer any resolution. Thank you for sharing your experience.

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Front Desk Team on 26 Apr 2024
It's great to hear that you found the staff friendly during your stay! Friendly and helpful staff can make a huge difference in the overall experience at a hotel. Did you find their friendliness particularly noteworthy, or did they go above and beyond to assist you during your stay? If you have any other feedback or experiences you'd like to share, feel free to let us know. We're here to listen!

10/10 Excellent

Miklosovic

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to my destination. Nice hotel.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that our hotel's convenient location made it easy for you to reach your destination. Providing a central and accessible base for our guests is a priority for us, and we're glad that we could contribute to your positive experience.We're also pleased that you found our hotel to be to your liking. We strive to create a welcoming and comfortable environment for all our guests, and it's rewarding to know that our efforts have been appreciated.

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback regarding [mention any areas of improvement mentioned by the guest, such as breakfast options, room amenities, etc.] is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

4/10 Poor

Miyahira

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I couldn’t sleep at all because of noise outside Need a soundproofing measure
Stayed 1 night in Apr 2024
Response from Front Desk Team on 25 Apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced due to the noise disturbance outside the hotel, which affected your ability to sleep. Ensuring our guests have a comfortable and restful stay is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.We appreciate your suggestion regarding soundproofing measures. Rest assured, we take all guest feedback seriously, and we will certainly explore ways to improve the sound insulation in our rooms to minimize external noise disturbances.Your comfort and satisfaction are our top priorities, and we will do everything within our means to ensure a more peaceful environment for your future visits.We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

8/10 Good

Karen xiomara, Key West

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convinient area,clean and safe but very noise. Was there for business. Was hard to sleep due to the people partying on the street at 2 am. Everything else were fine.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 25 Apr 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel's location convenient, clean, and safe for your stay. Providing a comfortable and secure environment for our guests is our top priority, and we're glad that we could meet your expectations in these aspects.We apologize for the inconvenience caused by the noise disturbance during your stay. We understand how important a good night's sleep is, especially when traveling for business. Please know that we take your feedback seriously, and we will look into ways to address noise concerns to ensure a more peaceful experience for our guests in the future.We appreciate your understanding and patience in this matter. Should your travels bring you back to the area, we would love the opportunity to host you again and provide you with an even better experience.

6/10 Okay

Bernardita

Travelled with family
Liked: Property conditions & facilities
Very clean and spacious. Not much amenities. No dining for lunch and dinner.? Noisy due to the traffic outside.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 25 Apr 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be very clean and spacious during your stay. Providing a comfortable and well-maintained environment for our guests is a top priority, and we're pleased that we met your expectations in this regard.We apologize for any inconvenience caused by the lack of amenities and dining options available during your visit. We understand the importance of offering a range of facilities and services to enhance our guests' experience, and we will certainly take your feedback into consideration as we strive to improve and expand our offerings.Regarding the noise from traffic outside, we apologize for any disruption to your stay. We understand how important a peaceful environment is for a restful stay, and we will explore potential solutions to minimize noise disturbances for our guests in the future.Your feedback is invaluable to us as we continuously work to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,

10/10 Excellent

anthony

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

8/10 Good

David

Stayed 2 nights in Apr 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback regarding [mention any areas of improvement mentioned by the guest, such as breakfast options, room amenities, etc.] is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

6/10 Okay

Richard

fine for a quick one night, but wouldn't stay more than that
Stayed 1 night in Apr 2024
Response from Front Desk Team on 23 Apr 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a satisfactory experience during your brief stay.While we're thrilled that you found your one-night stay enjoyable, we understand that it might not have been enough time to fully experience all that we have to offer. We constantly strive to provide our guests with exceptional experiences that exceed expectations, and your feedback is invaluable in helping us achieve that goal.If your travels bring you back to the area in the future, we hope you'll consider giving us another opportunity to host you. We'd love the chance to showcase more of what makes our property special and hopefully change your mind about staying longer.Thank you again for choosing to stay with us. Please don't hesitate to reach out if there's anything we can assist you with in the future.

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would stay again
Stayed 1 night in Mar 2024
Response from Front Desk Team on 24 Apr 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback regarding [mention any areas of improvement mentioned by the guest, such as breakfast options, room amenities, etc.] is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband travel from the Bahamas we stayed at comfort inn the staff really pleasant and the room is very spacious and clean breakfast was good . I have no complaints I enjoyed my time staying there. They also offer shuttle to the cruise port ..
Stayed 1 night in Apr 2024
Response from Front Desk Team on 23 Apr 2024
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you and your husband enjoyed your stay at Comfort Inn. It's fantastic to know that you found our staff pleasant, the room spacious and clean, and the breakfast satisfying. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. We're also glad you found our shuttle service to the cruise port convenient. We appreciate your kind words and hope to welcome you back for another memorable stay in the future!

6/10 Okay

Karla

Travelled with partner
located to the cruise terminal which was great. My main complaint was how incredibly loud the street noise was all night long, and the bed squeaked every time you moved. Otherwise it was okay.
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Downtown Brickell on 21 Apr 2024
Thank you for sharing your experience! It's great to hear that the proximity to the cruise terminal was convenient for you. However, I'm sorry to hear about the issues you encountered with street noise and the bed. Your feedback is valuable for the hotel management to address these concerns and improve the overall experience for future guests. If there's anything else you'd like to share or if you have any suggestions for improvement, feel free to let us know.

6/10 Okay

SHARON

Liked: Staff & service
Very busy area
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 23 Apr 2024
We're genuinely sorry to hear about your disappointing experience with us. Providing exceptional service is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback regarding the staff's behavior and the quality of our breakfast is concerning, and we will address these issues with our team to ensure they are rectified promptly. Additionally, we apologize if the ambiance of your room didn't meet your standards. We value your feedback as it helps us improve, and we hope to have the opportunity to regain your trust on a future visit.

4/10 Poor

Francisco

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I had a bad experience, feel very uncomfortable. They upgrade the room to me, the room and the space was very good, but since i enter the room the wi-fi wasn’t working. Long story short. They told me they “have problems with the distance of the wi-fi”. Theirs solution was they offer the conference room for me if i need to connect. Really?,They cant solve the wifi problem? It was unbelievable. If you work and have virtual conference meetings, stay only if they solve the problem. Also the breakfast was very basic, not too many options. Not even hashbrowns. At the end they didn't offer me a discount or something, really bad experience. They have to improve the customer experience.
Stayed 4 nights in Apr 2024
Response from Comfort Inn & Suites Downtown Brickell on 21 Apr 2024
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with the Wi-Fi during your stay. It's disappointing to hear that we weren't able to resolve the issue promptly and effectively. Your feedback regarding the breakfast options is also duly noted, and we will certainly take it into consideration as we strive to improve our offerings.We understand the importance of reliable Wi-Fi, especially for guests who need to work remotely or attend virtual meetings. We regret that our initial solution fell short of your expectations. Rest assured, we will work diligently to address the Wi-Fi issues to ensure a more seamless experience for our guests in the future.

6/10 Okay

RUFO, miramar

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We didnt like the food. The breakfast is like in a prision. No restaurant neither cafeteria available. We paid USD250/NIGHT !!
Stayed 5 nights in Apr 2024
Response from Comfort Inn & Suites Downtown Brickell on 21 Apr 2024
I'm sorry to hear that you were disappointed with the food options during your stay. Your feedback about the breakfast experience is important, and I'll be sure to pass it along to the relevant team for review and improvement.

10/10 Excellent

Milanor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our room had an amazing view.. very convenient! staff friendly.. i’d like to stay here again
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 18 Apr 2024
Thank you so much for taking the time to share your positive experience at [Hotel Name]. We're thrilled to hear that you enjoyed your stay with us and that our team was able to provide you with exceptional service.It's fantastic to know that you found our [specific feature or service mentioned in the review] to your liking. We take great pride in ensuring that our guests have a comfortable and memorable stay, and your kind words serve as encouragement to all of us.We look forward to welcoming you back to [Hotel Name] in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.

10/10 Excellent

josie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Front Desk Team on 17 Apr 2024
We're thrilled to hear you had a fantastic stay with us and that you enjoyed our prime location in Downtown Miami, offering easy access to everything the area has to offer. It's wonderful to know that you found our bedding exceptionally comfortable, providing you with a restful night's sleep akin to sleeping on a cloud. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future!

10/10 Excellent

rudy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2024
Response from Front Desk Team on 16 Apr 2024
We're thrilled you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

ann marie, Whitefield

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff Kevin was amazing, our 2 year old grandson had an accident in the lobby and he was quick to help provide emergency supplies and call EMS for us.. He was super polite and we would definitely stay again. All other staff members we spoke with were also friendly and helpful. Housekeeping was impeccable. Im hard to please and this hotel and staff definitely deserve a 5 star rating.
Stayed 1 night in Apr 2024
Response from Kevin L. (Front Desk agent) on 16 Apr 2024
We are delighted to know that your grandson is feeling better, we are committed to always providing our best service without ever forgetting the human side. Your words about me and the rest of our staff make us feel proud.We will be happy to serve you in the future.

8/10 Good

Tamara, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 17 Apr 2024
We're thrilled to hear you had a fantastic stay with us and that you enjoyed our prime location in Downtown Miami, offering easy access to everything the area has to offer. It's wonderful to know that you found our bedding exceptionally comfortable, providing you with a restful night's sleep akin to sleeping on a cloud. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future!

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service
Fine for an evening but nothing special at all. Toilet in bathroom is low and the door is so close to the toilet you have to go sideways to get in. Walking distance to some good restaurants though. Fine for one night.
Stayed 1 night in Apr 2024
Response from Front Desk on 15 Apr 2024
Thank you for your feedback. We're glad to hear that you found the hotel conveniently located near good restaurants and suitable for a one-night stay. However, we apologize for any inconvenience caused by the layout of the bathroom. We appreciate your input, and we'll take it into consideration as we strive to improve our facilities. If you ever decide to stay with us again, please don't hesitate to reach out if there's anything we can do to make your experience more enjoyable.

6/10 Okay

glen

Travelled with partner
Disliked: Amenities
Difficult to get to. Expensive for what it was.. noisy
Stayed 1 night in Apr 2024
Response from Front Desk Team on 15 Apr 2024
We're sorry to hear that you found it difficult to access our location and that you were disappointed with the value and noise level during your visit. We appreciate your feedback and will certainly take it into consideration as we strive to improve our services. If there's anything specific you'd like us to address, please don't hesitate to reach out. We value your business and hope to have the opportunity to better serve you in the future.

8/10 Good

Victoria

Travelled with partner
The hotel had nice size rooms and the dining area was semi spacious. Several gym machines were not working and had limited equipment but it was nice to have a gym regardless. My partner and I arrived early morning from our cruise terminal hoping for a semi short wait for our room. There was a surprising $70.00 early check in fee but that was dependent on availability. We declined to pay and had to wait over 5 hours for a room. Fortunately, the front desk staff made a room available several hours before the designated check in time. It seems though the hotel is strict on both check in and check out times.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 15 Apr 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our hotel rooms spacious and enjoyed the dining area. However, we apologize for any inconvenience caused by the limited gym equipment and the wait for your room upon arrival. We understand your frustration with the early check-in fee, and we'll take your comments into consideration as we review our policies. We appreciate your patience and understanding, and we're pleased that our front desk staff were able to accommodate you earlier than expected. Your satisfaction is important to us, and we hope to welcome you back for a smoother experience in the future.

2/10 Terrible

Shelly

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Pool was dirty. Very limited seating for breakfast. Cockroach in my bathroom. Toilet seat was broken. Hair in my "clean" bed.
Stayed 2 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
We're truly sorry for the numerous issues you faced during your stay. Your experience falls far below the standards we strive to maintain. We take cleanliness and guest comfort very seriously, and we're deeply disappointed that we failed to meet your expectations in multiple areas.Rest assured, we're taking immediate action to address each of these concerns. Our maintenance team is addressing the pool's cleanliness and the broken toilet seat. Additionally, we're conducting a thorough inspection of our rooms to ensure they meet our high standards of cleanliness and comfort.Your feedback is invaluable to us, and we're grateful for the opportunity to make things right. We understand if you're hesitant to return, but we'd love the chance to show you the improvements we've made. Please reach out to our management team directly so we can discuss your experience further and work towards regaining your trust. Thank you for bringing these issues to our attention.

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time!! Room very clean, great view from room 1101. Excellent customer service. Breakfast hot and geat. Coming back on May next year.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 13 Apr 2024
We're thrilled to hear you had a fantastic time with us.Your feedback brightened our day! We're already looking forward to welcoming you back in May next year. Safe travels until then!

4/10 Poor

Branch

Stayed 3 nights in Mar 2024
Response from Front Desk Team on 14 Apr 2024
We are sorry to hear that you did not enjoy your experience with us. Your feedback is valuable to us, and we take it seriously. We strive to provide excellent service and accommodations to all our guests, and we regret that we fell short of your expectations on this occasion. Please know that we are actively addressing the issues you have raised to ensure that they are resolved and do not occur in the future. We hope that you will consider giving us another chance to exceed your expectations in the future

2/10 Terrible

Kathleen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I do not like the fact that we had no shuttle service from airport. When it said shuttle service and I called and they said they had free shuttle. That is why I booked with them. We jumped on a comfort inn shuttle to a different location then they said they don’t go to the comfort inn we were staying at downtown so we had to get off there and take a Lyft to our hotel. When getting to hot I tried to give a cash deposit but they don’t accept cash. Ridiculous.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 13 Apr 2024
It sounds like you had quite a frustrating experience with the shuttle service and payment options at the hotel. It's definitely frustrating when the services advertised don't match up with what's actually provided. Did you manage to communicate your concerns with the hotel management? They might appreciate your feedback and it could help improve their services for future guests.

10/10 Excellent

Epifania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area close to everything on downtown. The view to the river. Good personal.
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 13 Apr 2024
Our team works hard to make sure you have a positive experience, so it means a lot to us that you found them friendly and helpful. Thank you for taking the time to share your feedback!

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Double suite with pullout couch worked well for our family but no bedding in the room for the pullout which we didn’t find out out until we wanted to go to bed and had to call twice. A bit disappointed that the pool was under ‘maintenance’ Free metro right next door and fairly convenient to get around. Decent for what we paid and would consider again
Stayed 1 night in Apr 2024
Response from Front desk Team on 14 Apr 2024
Thank you for taking the time to share your feedback about your recent stay with us. We're pleased to hear that our double suite with a pullout couch was suitable for your family's needs and provided a comfortable accommodation during your stay. However, we apologize for the oversight regarding the bedding for the pullout couch. Your comments have been noted, and we will work to ensure that all necessary amenities are readily available in our rooms to enhance the comfort of our guests.We're sorry to hear that the pool was under maintenance during your visit. We understand the disappointment this may have caused, and we appreciate your understanding in this matter. We strive to maintain our facilities to the highest standards, and unfortunately, sometimes maintenance is necessary to ensure the safety and enjoyment of our guests.On a positive note, we're glad to hear that you found the free metro nearby convenient for getting around and that you found value in your stay with us. We appreciate your consideration of staying with us again in the future and hope to have the opportunity to welcome you back. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. We look forward to serving you again soon.

10/10 Excellent

Estevan

Stayed 1 night in Apr 2024
Response from Front Desk Team on 13 Apr 2024
Your feedback means the world to us, and we're thrilled to have provided you with a positive experience. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back again soon!