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Reviews of Catalina Hotel & Beach Club

3.5 out of 5
Catalina Hotel & Beach Club
1732 Collins Ave, Miami Beach, FL

Reviews

6.0
Rating 10 - Excellent. 320 out of 1212 reviews" "
Rating 8 - Good. 175 out of 1212 reviews" "
Rating 6 - Okay. 191 out of 1212 reviews" "
Rating 4 - Poor. 164 out of 1212 reviews" "
Rating 2 - Terrible. 362 out of 1212 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

linett

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was breeze staff was very welcoming.
Stayed 3 nights in Apr 2024

6/10 Okay

jakeline

Liked: Cleanliness, amenities, property conditions & facilities
Check in was slow, no sense of urgency.
Stayed 1 night in Apr 2024

2/10 Terrible

Yamileth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had roaches, there was no water in the shower and the sheets were dirty! Horrible place to stay!
Stayed 3 nights in Apr 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, amenities
Always stay at Catalina when we go to Miami awesome people & staff and environment is awesome
Stayed 3 nights in Apr 2024

10/10 Excellent

mayank

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Selma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Apr 2024

2/10 Terrible

Yung Jefe

Travelled with family, Travelled with group
Disliked: Staff & service
Terrible stay
Stayed 3 nights in Apr 2024

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no water , my sister room was dirty with bedsheets and they had to come to my room . The manager never showed his/her face and did not do anything about the situation
Stayed 2 nights in Apr 2024

8/10 Good

Etoya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was the perfect spot for a getaway for the weekend. Located in the heart of the night life. Multiple restaurants right below. Which I recommend. One a small issue...no wash cloths or multiple towels in the room if needed. 9/10
Stayed 1 night in Apr 2024

2/10 Terrible

Darlene

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the dirtiest hotel I could’ve ever stayed. The bathroom mirror had molds and the shower head. The comforter looked dirty. The staff members never answered their phones and the tv could not connect to my iPad. The soap smell like it has mold as well.
Stayed 2 nights in Apr 2024

8/10 Good

Lelde

Liked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Karen

Travelled with family
Everything was amazing good food clean room staff was very nice and the gm gave me a bottle of champagne for my birthday very nice man❤️I really enjoyed my birthday
Stayed 3 nights in Apr 2024

10/10 Excellent

Gopar

Liked: Cleanliness, staff & service, property conditions & facilities
It was good , clean and staff was friendly
Stayed 1 night in Apr 2024

2/10 Terrible

kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hospitality and cleanliness.
Stayed 1 night in Apr 2024
Response from TM, Guest Relations on 25 Apr 2024
We are disappointed to learn that you did not have a better stay, Kathleen. Please consider us again where we can make it a 5/5.

4/10 Poor

domingo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was at a convenient area
Stayed 4 nights in Apr 2024
Response from TM, Guest Relations on 25 Apr 2024
Hi Domingo, thank you for your review. We are in the best location just minutes to the beach, restaurants, shops, and attractions. We hope you will consider us again.

4/10 Poor

Dian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I was not given any towels and they did not come to lean my room until I requested it also food over priced I had to walk through the restaurant to go get towels which was embarrassing but that was the only way I was going to get them was that I had to pick them up my self . Won’t stay there again
Stayed 3 nights in Apr 2024
Response from TM, Guest Relations on 25 Apr 2024
Hello Dian, we offer housekeeping service every 3rd day of your stay, but we will remove trash and replace towels daily. At any time during your stay, you may stop by the front desk to request additional items such as towels or amenities. Thank you for your review.

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from TM, Guest Relations on 25 Apr 2024
Thank you for an amazing rating, Maria! Please come back and join us again soon.

4/10 Poor

scott anthony

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from TM, Guest Relations on 25 Apr 2024
We’re disappointed you did not have an enjoyable stay, Scott Anthony. We appreciate your feedback and hope you will join us again where we can exceed your expectations.

6/10 Okay

Dina

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel doesnt have parking, mandatory valet parking for $43 each day. The property is near everything in Miami Beach, but it is not clean, (i found a used tampon in the bathroom and it was definitely not mine) the hotel doesnt have coffee or microwave, so its a "you get what you pay for" kind of hotel.
Stayed 1 night in Apr 2024
Response from TM, Guest Relations on 25 Apr 2024
Hello Dina, thank you for your review. We are a historic Art Deco hotel, so we don’t have a garage or parking lot, but valet service is offered as an optional amenity through a third party. Our rooms are cleaned prior to each guests arrival, so our housekeeping staff would not confirm a room in that condition. We appreciate your feedback.

4/10 Poor

Alberto

Travelled with partner
Bad service and no hot water shower
Stayed 1 night in Apr 2024
Response from TM, Guest Relations on 25 Apr 2024
Hello Alberto, thank you for your review. Since we are a historic Art Deco hotel, despite the upkeep and renovations, it may take a moment for the hot water to adjust. Leaving the tap open for a minute or two will typically solve the problem. Our apologies for any inconvenience. We appreciate your review.

2/10 Terrible

Dwayne

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 2 nights in Apr 2024

10/10 Excellent

Alejo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I don’t like ? The property should advise in the app about the deposit they ask when you check in . In was not ready for . That’s all . Everything else super cool please
Stayed 1 night in Apr 2024

2/10 Terrible

Tiffany

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I would’ve gave this hotel a 5 stars until an incident happened and seem like no one wanted to help me with the situation a pair of my brothers Versace slipper was stolen from the room and when I bring to the staff attention no one seem to understand and they start talking other languages no apologies was issue or try to replay the video to see who came out the room with my brother slippers it was a gift and it seem like no care……
Stayed 6 nights in Apr 2024

2/10 Terrible

Mayara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Vivek

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Robin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room had gnats and lots of moisture second moisture and mildew smell old carpet in hall Man was mopping with a towel. Floor in room need S to be cleaned with a real mop.
Stayed 2 nights in Apr 2024

10/10 Excellent

Conor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem with my stay was the card reader for the door kept acting up and lack of parking. Besides those issues, the hotel was in a great location walk for the conference I was down here for.
Stayed 2 nights in Apr 2024

6/10 Okay

Ramona

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was nice. Parking to check in was awful. The room smelled so bad I stayed out more than in the room and it wasn't because of the entertainment. I was visiting for a funeral.However valet guy and front desk staff were great. Property needs to drop rates or educate the cleaning staff. I think I deserve a partial refund.
Stayed 1 night in Apr 2024

10/10 Excellent

elizabeth

Liked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Stayed 1 night in Apr 2024

10/10 Excellent

Mazal, orlando

Stayed 3 nights in Mar 2024

6/10 Okay

Massimiliano

Liked: Cleanliness, staff & service
We needed to wait the payment to be processed
Stayed 1 night in Apr 2024

8/10 Good

Tara R

Liked: Cleanliness, staff & service
This property was in a convenient location on Collins Street. The hotel is a bit understaffed but if you don’t mind getting your own towels it’s just fine. Beware of a lengthy check in process though. The rooms all get cleaned at once and it creates a back up once 3 pm comes around. This wait tends to take an hour to an hour half.
Stayed 1 night in Mar 2024

4/10 Poor

Jorge

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Valet parking at 43 usd per night. There was outside lights that comes to my room all night.
Stayed 1 night in Apr 2024

2/10 Terrible

marieta

Liked: Property conditions & facilities
Disliked: Cleanliness
Room did not smell good my room and other unit had bees and the bed gave me a rash on my skin sheets very hard.
Stayed 1 night in Apr 2024

6/10 Okay

William Henry

Travelled with partner
Disliked: Amenities
The valet attendent was very very rude for no reason. I've been in the hotel field for almost 25 years and have never been treated in that way. I stay at your hotel every time i come to Miami and i normally talk about the hotel to people come to visit Miami for the first time. Have your valet staff treat customers better
Stayed 2 nights in Apr 2024

8/10 Good

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, good area!
Stayed 2 nights in Mar 2024

8/10 Good

Fred, Moose Factory

Liked: Cleanliness, amenities
Easy accessible to eats n drinks. Close by to Lincoln Mall n Espanola Way
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The hotel was great. Very much enjoyed the stay. Would definitely stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Maria s

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is nice room clean freedly. People's
Stayed 2 nights in Mar 2024

6/10 Okay

Gabriel

Travelled with partner
Disliked: Staff & service, amenities
Cheap hotel with renovations, they treat customers as numbers instead of guests. Was an ok place to sleep but there was a lot of things to improve.
Stayed 2 nights in Mar 2024

6/10 Okay

Tyler, Malvern

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The people in rooms besides were loud. Not on property. But the room was not as insulated, so made it loud. It was nice though. Would I stay again, Yes!
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on 27 Mar 2024
Hi Tyler, thank you for your review. We have Spring Break during this time of year, so its a bit louder than usual. We are happy to know that you would stay with us gain and we look forward to it!

10/10 Excellent

Sasha

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Fast check in , friendly, absolutely modern and amazing room with tons of stuff inside , I give this place 5*! Totally recommend
Stayed 3 nights in Mar 2024
Response from TM, Guest Relations on 28 Mar 2024
Thank you for your amazing review, Sasha! It would be our pleasure to host you again when you are back in Miami Beach.

6/10 Okay

Lawrence

Stayed 3 nights in Mar 2024
Response from TM, Guest Relations on 28 Mar 2024
We appreciate your good rating, Lawrence. Please consider us again for a future stay.

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from TM, Guest Relations on 19 Mar 2024
Thanks for your excellent rating Camille! We hope to host you again when you are back in Miami Beach.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Like the rooftop pool
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on 19 Mar 2024
Hi Tiffany! Our rooftop pool is a guest favorite and we're glad you enjoyed it. We appreciate your feedback and hope to host you again in the future.

10/10 Excellent

dominae

Liked: Staff & service, property conditions & facilities
It was close together and it wasn’t to much walking to do i love it
Stayed 4 nights in Mar 2024
Response from TM, Guest Relations on 19 Mar 2024
Hi Dominae, thank you for an awesome review! We are in a central location just minutes to the beach, nightlife, restaurants, and shops. We hope you will visit us again.

8/10 Good

raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area just don’t like the smell in hallway
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on 19 Mar 2024
Hi Raquel, thank you for your feedback! We are in the best area only minutes to the beach, restaurants, the Convention Center, Lincoln Road shops and more. We were not aware of a scent, but our housekeeping staff clean those areas regularly. We will look into it further. We appreciate your review and welcome you to stay with us again.