1 bedroom, desk, free WiFi
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Reviews of Hard Rock VIP Guest House

2.5 out of 5
Hard Rock VIP Guest House
No. 345H & 345J, Tingkat 1, 2 & 3, Bersama Tingkat Atas, Jalan Ismail, Mersing

Reviews

10

Exceptional

Rating 10 - Excellent. 13 out of 13 reviews" "
Rating 8 - Good. 0 out of 13 reviews" "
Rating 6 - Okay. 0 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

10/10

Cleanliness

10/10

Staff & service

8.0/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Saliman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is big and spaces , good for family to stay in ,
Stayed 1 night in Jan 2020
Response from Eric & Mandy on 15 Jan 2020
Thank you so much for your review. We really appreciate it. Pleasure to meet your family as well, and looking forward to meet again.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A safe, clean, comfortable place for families
Great place to stay before heading to Tioman. We were so well looked after; the owner took us to the ferry terminal and even helped us to check in. This was not prearranged, so a lovely surprise making our trip much easier. Thanks!
Stayed 1 night in Aug 2019
Response from Mandy on 30 Aug 2019
Thanks Mag for your review, lovely!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for stop overnight b4 heading to Tioman
Stayed 1 night in Jul 2019
Response from Mandy on 26 Jul 2019
Dear Guest, Appreciate your 5/5 review!

10/10 Excellent

Herni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious place and very clean. They knew what we, traveller want.
Stayed 1 night in Nov 2018
Response from Mandy on 7 Nov 2018
Appreciate your feedback! That's really nice to meet you & your family!

10/10 Excellent

Eunice, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and Nice Host
Friendly and caring host , very clean and comfort place , recommend a big group of friends gathering， surely will be back if come again to Mersing 👍
Stayed 1 night in Jun 2018
Response from Mandy on 19 Jun 2018
Being told you’re appreciated is one of the most simplest yet incredibly uplifting things you can ever hear. Thank you Eunice!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartment and wonderful service
We stayed here before and after our trip to Tioman and I can’t rate it highly enough. It’s a well equipped four bedroom apartment which was perfect for us as a family of five. Mandy, the owner, helped us with our ferry ticket reservation and on our return picked us up from the ferry terminal. The following day she drove us at 7am to the bus station and helped us get tickets back to Johor. The level of service was excellent.
Response from Mandy on 22 Apr 2018
Thank you Jon & Emma! Your review is valuable & meaningful for us. Looking forward to meet your family again in future

10/10 Excellent

Steven, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great Place, will definitely come back again, will definitely recommend this place to my friends.
Stayed 1 night in Apr 2018
Response from Mandy on 14 Apr 2018
Thank you so much for your support. Looking forward to meet you again

10/10 Excellent

Maximilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
Our stay was outstanding. Communication before was really great and fast in perfect English. During our stay Eric and Mandy were so caring they even organised transport to the nearby ferry terminal (we went to Tioman afterwards) and organised the ferry tickets for us. The place was very clean, high quality air conditioning, free coffee and wifi and had the necessary amenities for European cultures, if we come back to Mersing we'll make sure to come again. Thanks again Mandy and Eric!
Response from Mandy on 23 Feb 2018
Thank You Max & Friends! One of the best part in this industry is the opportunity to meet tourists from all around the world, and that's really nice to meet you all. Your review is meaningful for us. Thanks again!

10/10 Excellent

089TYF, Munich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Besitzer sind sehr nett und hilfsbereit. Haben uns sogar kostenlos zur Fähre gefahren und alles gezeigt.
Stayed 1 night in Sep 2019
Response from Mandy on 24 Sept 2019
We appreciate your perfect review! Thank you so much

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eric & Mandy were very welcoming and attentive to our needs ... like taking care of our dirty laundry ... a big thank you to them. I highly recommend this address!
Stayed 1 night in Aug 2018
Response from Mandy on 26 Aug 2018
Thank you for your review, Laurent! Thank you for your support too! Very sweet & lovely family

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Mandy on 8 Aug 2018
THANK YOU FOR YOURE REVIEW :)

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le meilleur endroit où dormir à Mersing
Très grand appartement très propre avec in service remarquable. Mandy et son mari sont venus nous chercher au terminal de bus à notre arrivée et le lendemain matin à 5h15 ils nous attendaient pour nous accompagner jusqu'a la jetée. Ils sont vraiment adorables!! Merci à eux et pour ceux qui cherchent un logement à Mersing, n'hésitez pas une seconde.
Stayed 1 night in Jul 2018
Response from Mandy on 30 Jul 2018
Being told you're appreciated is one of the simplest yet most incredible things you can ever hear. Thank you Xavier & Family! With Love, Eric & Mandy

10/10 Excellent

traveller , germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newest place in Mersing
Excellent, super clean accommodation! Very very kind hosts. Highly recommended if you want modern, clean accommodation in Mersing.
Stayed 1 night in Apr 2018
Response from Mandy on 22 Apr 2018
This review means a lot to us. Thank you & appreciate your support.