Hotels in Merle Hay, Des Moines

"Rude"

"It was unfortunate that the parking lot was closed. There was not enough parking across the way & we didn’t feel like we could leave when we did find a place to park or we wouldn’t get another place when we came back. Our room was nice & the breakfast buffet was good. The vending machine on 5th floor did not work."

"The young man working the overnight front desk should be running his own hotel one day! I’m rarely impressed with professional acumen, kindness, and sincere effort to go above and beyond. I literally watched this young man treat a dozen or more people checking in with such professionalism that I was astonished. The rooms are extremely big, super clean and they have an indoor pool, I however, it was freezing cold.. the breakfast exceeded expectations. I think it’s a wonderful hotel at a perfect location and definitely a competitive price. If I ever roll through Des Moines again, I will stay at this property."

"Nice rooms. Very clean property. Only issue is I ran out of body wash so had to use shampoo...lol. I told lady when I checked out. Would stay again."

"All was great"

"This hotel was not cleaned and falling apart. Our room was disgusting and the hotel was not safe. There were homeless people in the lobby and using the bathrooms inside the hotel. We ended up getting a refund and going to a different hotel."

"Who rated this hotel 9.8? No bellman all during stay. Room had no radio/clock, no pen or notepad, no room service menu or breakfast door hanger. It did have toilet tissue equal to a good Motel 6 and nicely black colored grout in shower. Free Wi-Fi only if you signed up for Hilton app. Breakfast not included, told "not at that price" by front desk supervisor. Asked valet how much parking was and was told "it depends on how busy hotel is", then pointed to sign $48. next day it was $42. I parked in garage around the corner and was told there was an elevator connecting it to hotel. Elevator was "out of order" during entire stay. But the worst was the three trains that went through downtown blowing their whistles. That did not lead to a pleasant night's sleep. When I worked for Hilton, they had regional managers that inspected their hotels on a regular basis. No one should rate this hotel highly!"

"Breakfast was fresh and good. Wonderful firepit and so relaxing! Hottub was broke down. But had a very good time."

"Parking was great & even happier that it was free to park! Breakfast was ok, typical breakfast but nothing fancy. However it was nice that it was included. Room was fabulous!"