Egyptian cotton sheets, premium bedding, laptop workspace

Reviews of SureStay Hotel by Best Western Meridian

2.5 out of 5
SureStay Hotel by Best Western Meridian
146 Highway 11 And 80, Meridian, MS

Reviews

8.2

Very good

Rating 10 - Excellent. 265 out of 599 reviews" "
Rating 8 - Good. 201 out of 599 reviews" "
Rating 6 - Okay. 71 out of 599 reviews" "
Rating 4 - Poor. 36 out of 599 reviews" "
Rating 2 - Terrible. 26 out of 599 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Cynthia

Travelled with pets
Liked: Staff & service, amenities
Was able to book quickly and room was good...
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Cynthia,Thank you for your feedback. We are pleased to hear that you found the booking process quick and that you enjoyed your room. If there is anything specific you feel we could improve on to earn a higher rating in the future, please do let us know. We appreciate your time and hope to welcome you back soon.Warm regards,Sure Stay Hotel Meridian

10/10 Excellent

Marian, Dinuba

Stayed 1 night in Apr 2024

8/10 Good

Janet

Travelled with partner
This hotel is an updated old hotel with thin walls. We could hear the guy in the next room coughing, the person in the room above us walking across the floor, and during the night we could hear someone outside our door. My husband got up in the middle of the night to check outside the door to make sure we were safe. We got up and out early.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Janet,Thank you for taking the time to leave a review. We appreciate you acknowledging our recent renovations. We sincerely apologize that the noise from neighboring rooms disrupted your sleep. We understand this can be frustrating.We're constantly looking for ways to improve the guest experience. We're exploring soundproofing solutions to better insulate our rooms. In the meantime, if you ever stay with us again, please let us know in advance if you have a noise sensitivity, and we'll do our best to place you in a quieter room.We hope this won't deter you from a future stay.Sincerely,Sure Stay Hotel

8/10 Good

Jeffrey Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Jeffrey,Thank you for taking the time to leave us a 4-star review! We're glad you enjoyed your stay at our hotel.Your feedback helps us continuously improve and ensure future guests have an exceptional stay.Thanks again for choosing us!Sincerely,Sure Stay Hotel, Meridian MS

10/10 Excellent

kenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
place was perfect we enjoyed!
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Kenny,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

6/10 Okay

Loretta

Disliked: Cleanliness
Sheets are dirty, sticky with hair.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Loretta,We sincerely apologize for the inconvenience caused by the condition of the sheets during your stay. We strive to maintain high standards of cleanliness, and your feedback is invaluable in addressing areas for improvement. Rest assured, we have taken immediate action to rectify this issue and ensure all our guests enjoy a comfortable stay. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

8/10 Good

Kristin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean, safe place to overnight in passing through on the I-20 corridor. Solid breakfast.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Kristin,Thank you for your review! We're pleased to hear that you found our hotel to be a good, clean, and safe place for an overnight stay along the I-20 corridor. It's wonderful to know that you enjoyed our solid breakfast offerings as well. Providing a comfortable and convenient experience for our guests is always our priority. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lew

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from General Manager on 3 Apr 2024
Dear Lew,Thank you for your feedback. We value your input and aim to improve. If there's anything specific we can do to enhance your experience, please let us know. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
It's in a great location, it's not fancy but clean and quiet, reasonably priced and as a woman traveling alone I feel safe. Friendly staff too.
Stayed 2 nights in Feb 2024
Response from Manager on 27 Feb 2024
Thank you for staying with us! We're thrilled you found our location convenient, the atmosphere comfortable, and the price fair. Your safety is our top priority, so we're happy you felt secure throughout your stay. We appreciate your kind words about our staff, and we hope to welcome you back soon!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Mary,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t expecting a handicap accessible room but it was cute. Ended up loving the extra rails and shelves.
Stayed 1 night in Dec 2023
Response from GM on 29 Jan 2024
Dear Mary,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

2/10 Terrible

Ethel

Response from General Manager on 23 Jan 2024
Hello Ethel,Thank you for the rating.Our record indicate the reservation was a no show and you were charged under the cancellation policy.The rating without actually being at the property or being checked-in does not justify. Please let us know if we can be of any help to you.Thank you.

10/10 Excellent

Elaine

Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Elaine,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Catherine,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

8/10 Good

John

Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear John,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

8/10 Good

Danny

Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Danny,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied with our stay.
Check in was smooth and easy. The room was comfortable and clean. Breakfast was tasty. Staff was friendly and efficient. It was quiet in and around the hotel. Convenient to restaurants also.
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Laura,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

8/10 Good

Melinda

Stayed 1 night in Dec 2023
Response from GM on 29 Jan 2024
Dear Melinda,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

10/10 Excellent

Doug

Travelled with family, Travelled with pets
Liked: Amenities
Stayed 1 night in Dec 2023
Response from GM on 29 Jan 2024
Dear Doug,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

8/10 Good

Gregory

Stayed 1 night in Dec 2023
Response from GM on 29 Jan 2024
Dear Gregory,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

10/10 Excellent

Sharon, Aransas Pass

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 29 Jan 2024
Dear Sharon,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an older hotel that is being updated. Some of the furniture is still older. However, bed was comfortable. Was very clean and front clerk was very nice.
Stayed 1 night in Nov 2023
Response from GM on 29 Jan 2024
Dear Angie,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

8/10 Good

Floyd

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and well maintained. Location convenient to the interstate and numerous restaurants nearby. Only downside is it’s a bit noisy.
Stayed 2 nights in Nov 2023

10/10 Excellent

Caleb

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It a good hotel notice I said not great but it’s a good option to save money without having to go to a motel.
Stayed 1 night in Nov 2023
Response from GM on 29 Jan 2024
Dear Caleb,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

10/10 Excellent

Shirley

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice place
There was food left in the refrigerator.
Stayed 1 night in Nov 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from GM on 29 Jan 2024
Dear Neil,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

4/10 Poor

Paul

Travelled with partner
Disliked: Amenities
Not the room we saw in the picture Cracked walls & the coffee station was in the closet
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello Paul,Kathy,Thank you for staying with us and your valuable feedback.The room that you stayed in was a handicap accessible room which was requested upon check-in(for downstairs access) and that is the reason you did not see a room that you saw in the pictures.If you had taken the standard room, it would be same as the one in the pictures.Hope this helps to clear up the confusion.Once again thank you for staying with us and we hope to see you again in one of our standard rooms as same in the pictures.

4/10 Poor

Yolanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee was horrible. Bubbles formed when pouring coffee into my thermos. That happens when you don't rinse equipment thoroughly. The place is old and you can tell. Hair was in the bathtub. Definitely not worth the price!
Stayed 1 night in Nov 2023
Response from GM on 13 Nov 2023
Hello Yolanda,Thank you for your valuable feedback.We are greatly privileged to serve you for your recent trip via Meridian MS.We regret you did not liked the bubbles in the thermos, the Bubbles in coffee are formed by carbon dioxide released from the coffee grounds through the process called as coffee seeding.We hope you will consider us again for your next trip.Thanks.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 29 Jan 2024
Dear James,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

6/10 Okay

Joe

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property has been partially remodeled. Nice amenities but rough around the edges. Carpet was fairly new and had been vacuumed but needed shampooed. Otherwise the room was clean. Plumbing worked well but issues.
Stayed 1 night in Nov 2023

8/10 Good

Page

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Marsha

Stayed 1 night in Oct 2023
Response from GM on 29 Jan 2024
Dear Marsha,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

2/10 Terrible

Kami

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We left and went to a different hotel. The room was filthy. There were spiders and bugs in the corners, Towels were dingy, bed was as hard as a rock.
Stayed 1 night in Oct 2023
Response from Front Desk on 31 Oct 2023
Dear Kami,Thank you for your feedback.Our front desk staff is trained to help and handle your needs. If there are any problems during your stay, always take them to the front desk for a better service.We hope to see you again and serve you better.Thank you.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 29 Jan 2024
Dear Elizabeth,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

8/10 Good

Othel V

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No elevator
Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Stayed 1 night in Oct 2023
Response from GM on 29 Jan 2024
Dear Gary,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

6/10 Okay

Robert, Nacogdoches

Liked: Cleanliness
The property was well “worn”.
Stayed 1 night in Oct 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Clean, biggest complaint was walking in to a room that was 80+F due to air conditioning being turned off. Not how I wanted to be greeted.
Stayed 1 night in Oct 2023

4/10 Poor

Ron

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t recommend
Blood on bed sheets obviously not changed by housekeeping. Made entire stay nauseating.
Stayed 1 night in Oct 2023
Response from Manager on 17 Oct 2023
I'm truly sorry to hear about your recent experience at our hotel. I want to express my sincerest apologies for the unacceptable situation you encountered with the bed sheets. This is not in line with our standards, and I can assure you that we take cleanliness very seriously.Rest assured, we are thoroughly investigating this incident to prevent any recurrence. We value your feedback, as it helps us improve and ensure the comfort of our guests.Please know that this is not indicative of the high standards we aim to uphold, and we hope you'll consider giving us another chance to demonstrate our commitment to your satisfaction in the future.

10/10 Excellent

Mark

Stayed 1 night in Oct 2023
Response from GM on 29 Jan 2024
Dear Mark,Thank you for choosing us for your stay!We are thrilled to hear that you enjoyed your experience with us. Your kind words about our service, amenities, and ambiance truly mean everything to us. We strive to provide a luxurious and memorable stay for all our guests. It was a pleasure having you, and we look forward to welcoming you back for another exceptional stay in the near future.Best regards,SureStay Hotel Meridian, MS

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Go hotel for a quick stay on our trip home
Stayed 1 night in Oct 2023

8/10 Good

Mike

Stayed 1 night in Oct 2023

10/10 Excellent

Joan

Stayed 1 night in Sep 2023

2/10 Terrible

John

Business traveller
Disliked: Property conditions & facilities, room comfort
Not hot water
Woke up to take a shower, there was absolutely no hot water. That is completely unacceptable.
Stayed 1 night in Sep 2023
Response from GM on 29 Sept 2023
Dear John,We apologize for the inconvenience you experienced with the hot water.Your feedback is valuable, and we are addressing the issue to ensure it doesn't happen again. We hope you'll give us another chance to provide a better stay in the future.

2/10 Terrible

Stacy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on 26 Sept 2023
Dear Stacy,We're truly sorry to hear about your unsatisfactory experience.Your feedback is essential to us, and we'll use it to improve our services. Please consider giving us another chance in the future to provide you with a better stay.Thank you for sharing your concerns.

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
For the money, the room was great!
Stayed 1 night in Sep 2023

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dead moth on bed. Overall shabby looking room.
Stayed 1 night in Sep 2023
Response from Manager on 11 Sept 2023
Dear Michael,We apologize for the inconvenience you experienced during your stay. We take cleanliness seriously and will address the issue immediately. We are committed to improving our room quality to ensure a better experience for all our guests.Thank you for your feedback.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place to Stay
The people here were very nice and the rooms were very clean. Had a great stay and met some nice people.
Stayed 2 nights in Aug 2023
Response from Manager on 11 Sept 2023
Dear Cheryl,Thank you so much for your kind words!We're delighted to hear that you had a fantastic stay with us. Our dedicated team takes pride in providing exceptional service and maintaining spotless rooms for our guests. It's wonderful to know you had the opportunity to meet some friendly fellow travelers during your visit. We hope to welcome you back soon for another enjoyable experience.Safe travels!

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
I was showed confirmation number from my iPhone to mexico lady who worked night and she know nothing about confirmation. She need train to read it! TV isn’t working.
Stayed 1 night in Aug 2023
Response from GM on 2 Sept 2023
Dear Guest,We sincerely apologize for the inconvenience you experienced during your recent stay with us. We deeply regret that our night staff member was unable to assist you promptly with your confirmation number, and we understand how frustrating this must have been for you. We will certainly take steps to ensure better training for our team members to avoid such issues in the future.Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention.Thank you for choosing our hotel, and we look forward to serving you better in the future.