2/10 Teruk
David
21 Sep 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
Our stay was a complete nightmare. The so-called “Pine Room” should never be rented out at the premium rate we paid. From 4:30–5:00 am, the noise from the reception and kitchen staff was so overwhelming that sleep was absolutely impossible. Imagine paying for a night in a hotel and being kept awake as if you were trying to rest in the middle of a busy train station.
Because of this sleepless night, our entire next day was ruined — we were exhausted, drained, and unable to enjoy our trip. What’s worse is that I contacted the hotel directly, expecting at least an apology or an attempt to resolve the issue. Instead, I was completely ignored. That silence spoke louder than the noise that kept us awake.
Charging premium prices for a room where sleep is impossible is already unacceptable — but to dismiss and ignore guests’ concerns afterwards is even worse. This was not just a disappointing experience, it felt like a complete disregard for basic hospitality.
David
Menginap 1 malam pada Ogo 2025
