Thankyou:)

Per the hotel policies on this site, we only accept dogs. Here is the excerpt referencing that: PetsPets allowed for an extra charge of USD 30.00 per pet, per nightService animals are welcome, and are exempt from feesWelcoming dogs only2 total (up to 30 lbs per pet)Pets cannot be left unattendedSmoking rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmationAs you had a cat with you, your reservation was cancelled and refunded in full.

While it is unfortunate that you felt our front desk was unfriendly and unhelpful, our pet policy is on the booking site under hotel policies. PetsPets allowed for an extra charge of USD 30.00 per pet, per nightService animals are welcome, and are exempt from feesWelcoming dogs only2 total (up to 30 lbs per pet)Pets cannot be left unattendedSmoking rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

We do apologize that other guests staying in the hotel kept you up, however the pet fee situation is something we cannot help. There is a fee of 30 per pet, per night, with tax! that might be why you're thinking you were charged twice.