Hotels near Memorial Hermann Southeast Hospital

"Quality room and amenities. Staff were pleasant and friendly except the manager, he never smiled, argued loudly with guests, terrible at customer service. If I hadn’t prepaid for my 5 night stay I would have left. And I saw a cockroach in my room two different days. "

"Breakfast was very good"

"Clean room and excellent staff attention "

"The room was very spacious and comfortable once we turned the ac on. "

"Clean room and great staff"

"Yes, we are very satisfied"

"We stayed here as part of a team with 5 rooms and this was a major disappointment. At check-in, I was told there would be an additional charge of 5 dollars per child over 12 per day, on top of what I booked on hotels.com. I was charged this for the 2 17 year olds in our room "to better accommodate" them. When I asked what that meant, she repeated "to better accommodate them" over and over. When I pressed, she said "to better accommodate them at breakfast and in case of noise complaints". They didn’t even eat breakfast. I dont recall agreeing to this when booking, and the only “policy” was posted at the front desk, which you obviously can’t see ahead of time. Our coach questioned it and was not charged at all. I was not so lucky. I was told a manager would be contacted, but nothing was resolved. The smell is awful. It stinks. Smells like cat pee and heavy perfume throughout the room, hallways, and elevator. One person in our group had to switch rooms because the ammonia smell was so bad and was told they were "accidentally" put in a pet room. Maintenance issues too. TV remote didn’t work, phones didn’t work, and the explanation involved humidity and copper parts. Batteries were replaced, still didn’t work. Room was mostly clean-ish, beds tight, but corners were dirty and the toilet barely flushed. Lukewarm showers at best. If I wasn’t with a team, I would have left."

"The bathroom lighting above the mirror is very dim and needs improvement. "

"The staff were all very helpful and friendly! We enjoyed sitting at the bar and playing cards. The room was quiet and the beds were very comfortable! Will definitely stay there again on our next Houston trip."