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Reviews of Toorak Manor

3 out of 5
Toorak Manor
220 Williams Road, Toorak, VIC

Reviews

7.8

Good

Rating 10 - Excellent. 168 out of 728 reviews" "
Rating 8 - Good. 335 out of 728 reviews" "
Rating 6 - Okay. 163 out of 728 reviews" "
Rating 4 - Poor. 54 out of 728 reviews" "
Rating 2 - Terrible. 8 out of 728 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
Clean linen. Good shower. Great position. Decor a little faded and room a bit musty but still okay value.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent with easy parking. Facilities were clean
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not happy
I was refused a continental breakfast before 8 am which also needed to be ordered the day before. No personnel on duty out of the hours of 8 am and 5 pm No mattress protector despite requesting one.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Feb 2020

8/10 Good

Mary-Lou, Benalla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Rooms probably need to be updated.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Eva

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is pretty handy as it’s walking distance to Chapel street. It’s a quaint little hotel & good value for a clean basic room. We could hear people coming in late at night, so it’s not very sound proof.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean bathroom was clean the lady at the front desk was helpful
Stayed 1 night in Jan 2020

8/10 Good

Agata, Sydney

We like comfortable bed , position was good. That’s all
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and well located in the suburb.
The Toorak Manor was pretty much as per the photos. Our ground floor was a decent size and nicely decorated. There is a nice breakfast room. Breakfast is $10 pp for cereal, toast (including raisin toast) juice,, tea and coffee. They have a decent coffee machine. It was good value. There is also a lounge room if you want to read or chat to other guests. There is free parking - which was big attraction for us, but it is very well located for public transport with a bus stop going to the city across the road, Hawksburn train station a stones through away and the tram a block or so away. There are a few pubs up the road along with restaurants, a super market a fish and chip shop and McDonalds nearby.I would definitely stay there again. Good value for the money. The reception team were also very nice.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I really like the heritage nature of the fittings and furnishings. The rooms are roomy, wth heavy drapes to keep out morning sun, and the bathrooms are large. My room was very quiet. I heard nothing from the rooms around me. I was there for 5 nights and my room was only serviced once. so my waste bin got very full, and I ran out of milk for my morning coffee. I spoke to the receptionist about this and he said this was not meant to happen. The rooms should be serviced daily. This was my only complaint.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location,,easy walk to Toorak village and Malvern road .quiet,free parking .
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The building has a lot of character, old world charm. Well positioned close to the railway station, trams and shops. Staff were friendly and helpful. Outside is a different matter, difficult parking with a larger vehicle but worst of all is the ‘rubbish’, the owners would do well to get someone in to clean the place up, the exterior is just as important as the interior.
Stayed 1 night in Dec 2019

8/10 Good

Eve

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very quiet even being right on the railway line. The pillows were a bit flat but otherwise good value for the location. We stay there pretty much every Christmas as there is nothing else in the area. We don’t do the breakfast so cannot comment on that
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old building with lots of charm. Friendly staff
Stayed 4 nights in Nov 2019

8/10 Good

Amar, ACT

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice old building good size room, overall great stay at a great price
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple check-in and check out made my life very easy because I arrived late and left early
Stayed 2 nights in Nov 2019

6/10 Okay

Miriam

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a beautiful old building and maybe could do with better lighting in the bathroom but overall comfortable and location is great 👍
Stayed 2 nights in Oct 2019
Response from Toorak Manor on 29 Oct 2019
Thanks for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
There was mould in the shower. No information about breakfast
Stayed 4 nights in Oct 2019
Response from Toorak Manor on 29 Oct 2019
Thanks for your feedback, we will definitely improve that.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The staff could smile a bit more!! Otherwise it was fine.
Stayed 2 nights in Oct 2019
Response from Toorak Manor on 10 Oct 2019
Thanks for staying with us

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A different style of furniture and building which was expected being described as a manor. Room was a bit dusty, the shower wouldn't stay at a consistent temperature and the smoke alarm on the roof flashed all night.
Stayed 4 nights in Sep 2019
Response from Toorak Manor on 29 Oct 2019
Thanks for staying with us, sorry for any inconvenience. We are doing renovation recently and hope offer every guest a lovely stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Affordable and in a good location
This is in a great spot w free parking and good wifi. It's an older property but lovely and well signed. I stayed in Room 1 - which appeared to be mid renovation. No probs - but expect to visually be underwhelmed. Reception staff lovely and informative, the meals room and sitting room very sweet. Will stay again :)
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very Charming and clean Friendly Place. It is dated but it has a very classic style in which you can enjoy having the convenience of being able to park freely and walk to shops and public transport.
Stayed 2 nights in Aug 2019

10/10 Excellent

Rob, NSW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was originally worried that the proximity to the train line would be a concern, but was pleasantly surprised to see the strong double glazing - I didn't hear a thing! Had one of the best nights sleep in a long time. Overall great stay.
Stayed 2 nights in Aug 2019
Response from Toorak Manor on 10 Oct 2019
Hi Rob, Thanks for staying with us. Hope we will see you next time.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toorak Manor
Stayed there before Close to train station shops and city. Great character hotel. Will stay there again.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Nothing it was over priced no net flix. Ceiling had water marks Felt unloved
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting hotel and poor customer relations
This property was filthy and the room smelled so bad my family left. When they requested a point of contact to complain they were told that the owner didn't want anyone to know they owned the hotel. AVOID THIS PROPERTY LIKE THE PLAGUE!!!!!!!!!!!!
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was great. Williams Rd very busy and divided road so could only get to driveway when heading East. We ordered breakfast for both Saturday and Sunday and PAID. for 8.00 am. No one turned up on Saturday until 8.15 to set up. Then Sunday no one turned up at all. When we rang, they said that nothing happens until after 9.00 am on Sundays...annoying they did not tell us. All their literature and onsite signs say 8.00 am till 10.00 am 7 days per week!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful olde worlde English country house charm. The garden isn't what it once was though. Removal of those dead cypress tree trunks on the railway side would be a good idea.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is old and reasonably clean. Our main issue was the bed was broken and there was no staff to report this to. Our bed was missing a leg and sagged and it could not be slept on one side - we had to utilise a handy iron as the replacement leg! When we reported this to the young man the next morning - he was not interested.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
This property is desperately in NEED of a jolly good cleaner. Cleaning is done by young, inexperienced people. They looked like students to me not cleaners more interested in IT than cleaning. The carpets need a good clean. The place is very tired. When I first arrived they gave me a room that was far from clean and could not possibly stay in it for 5 nights. I asked for another room that was much better but still needed a good clean. Sheets and towels were clean in my opinion and location great.
Stayed 5 nights in Apr 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Old but cosy and cute. Could do with some upgrade but overall good value for money and perfect location. Plenty of free parking which is a bonus for Melbourne. Will stay again.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Love the high ceilings and location. Mattresses were really uncomfortable. Sheets weren't very nice quality. Sound proofing was non-existent!
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Roomy and clean in a very good location (with free parking). A little old but good value for money and very handy for trams, trains and restaurants.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The old beautiful building, even steep stairs. Very spacious studio # 20.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to shops and eateries.didnt like the room next to railway tracks
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable hotel. Very convenient to the tram and the train.
Stayed 1 night in Jan 2019