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Reviews of Sanctuary House Resort Motel

3.5 out of 5
Sanctuary House Resort Motel
326 Badger Creek Road, Badger Creek, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 157 out of 437 reviews" "
Rating 8 - Good. 176 out of 437 reviews" "
Rating 6 - Okay. 77 out of 437 reviews" "
Rating 4 - Poor. 22 out of 437 reviews" "
Rating 2 - Terrible. 5 out of 437 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Sophie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Sufficient for one night
Friendly checkin and short drive into Healesville. Condition of room was old and dated. Sheets and bedding was older condition. Microwave was handy. Fine for a overnight stay if your not spending much time in the room. Cheaper to book direct with motel so utliser the hotels.com price match.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint little cottage. Wonderful and friendly staff. The restaurant was a lovely surprise
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SC is a traditional style motel with so much outdoor bush and beauty. Unusual these days. Would be wonderful with children. So quiet and lovely
Stayed 3 nights in Jun 2021
Response from Manager on 28 Jun 2021
Thank you for your review. Glad you were able to enjoy the lovely surroundings while you were here. Hope to see you back again soon.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Nice and quiet
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is located about 3 kms from the town center so it was easy to access some nice restaurants as well as liquor and grocery shops. The accomodation itself was as described - one queen bed and a single bed which was perfect for 3 guests. Clean rooms and bathrooms plus the required amenities like fridge, AC, ironing stand, etc all in working order. The only negative aspects to mention was that the motel's restauraunt was closed the day we arrived and the fact that the sound from the other residents (either outside or in other rooms) would come through quite easily. I guess that's to be expected as it's a motel and disatnace between rooms are minimum. It's not really a negative point. Overall, we had a good stay, and will definitely book there again in the future if we pass by that area.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy,comfortable bed tea coffee available
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable room was clean very quite 10out of 10
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Its a basic hotel, nice and clean, but needs a bit of an update
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2021

6/10 Okay

Gregory

Liked: Cleanliness, room comfort
Budget but clean
This is an old style budget motel, but offers clean rooms and value for money versus most other more expensive accommodation in the area - fine for an overnight stay! Restaurant facilities were closed (due COVID) but a few minutes drive into town and the dining options are varied. Pleasant reception staff. Overall OK
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Staff were very friendly & helpful. While the bathroom was small, the room was fairly well equipped & comfortable
Stayed 1 night in Feb 2021

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
It was just an average place - but clean enough & had everything we needed
Stayed 2 nights in Jan 2021

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place in a quiet area. Pool was a great bonus
Stayed 1 night in Jan 2021

10/10 Excellent

Hesen, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was awesome room clean and spa was awesome quite relaxing stay
Stayed 1 night in Jan 2021

10/10 Excellent

Natalie, Mt eliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful - set in stunning natural surrounds, with ample parking - so quiet and peaceful. The facilities were excellent and clean and I recommend staying here for refreshing escapism.
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The website states there is an 'outdoor solar heated pool'. It is not a heated pool. The ladder in/out of the pool is also loose and hard to use (only two shallow steps for a deep pool). The ensuite was so small as to be funny, including an unusually small sink with a huge tap. The room was clean. Aircon worked but was very noisy. Would not recommend this accommodation.
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Sanctuary motel.
The room was fairly basic but clean and comfy. The motel is approx 3kms outside town and not really walkable. I’m not knocking the place as it was fine but our options were limited as a last minute booking. Staff were friendly and nice grounds.
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Great little getaway. We chose to stay here as we have small children. The motel it within 5 minutes of Healesville Sanctuary, and close to town as well. Room was clean, and had enough space for all 4 of us. We were a little disappointed that the onsite restaurant was not in use. Kids had a great time in the pool.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
It's okay for the price
Room had everything we needed and had been cleaned but not vaccumed, we arrived at 2:30pm for check in and they were still cleaning rooms when there really arnt that many and check out is 10am, the staff seem out of sorts and rushing around a bit
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Quiet. Good air-con on hot day. Great shower. Netflix.
Stayed 2 nights in Dec 2020

10/10 Excellent

Des, Wyndham Vale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to Healesville Sanctuary. Good value for money and everything was in tip top order. Breakfast was very good
Stayed 1 night in Nov 2020
Response from Manager on 25 Nov 2020
So glad you had a nice stay. We really enjoyed reading your feedback and would love to see you back again.

8/10 Good

Miwa

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
.Nice bush setting Rooms are small and could do with an update. Bathroom could have been a lot cleaner.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,Great location close to the vent we attended bus transfer picked us up and brought us home to the door
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay in this motel. very near to Healesville Sanctuary.
Stayed 1 night in Dec 2019

8/10 Good

Linda, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just spent the night here. Very clean, update bathroom. Lots of shampoo and conditioner. Beds were nice and pillows were good. It had a fridge, kettle and toaster in the room.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Robin

Stayed 2 nights in Nov 2019

10/10 Excellent

JoelandMark, Wodonga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helen and Sam are wonderful and welcoming. We definitely recommend dining at the restaurant on site for delicious food and excellent service.
Stayed 1 night in Oct 2019

6/10 Okay

Tom, Mernda

Travelled with family
Disliked: Amenities, property conditions & facilities
Nothing it was just average there was not much to say about this property . The showers were cold
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older style motel. Functional for short stay. Room and bed were small. Was surprised at how quiet it was.
Stayed 1 night in Oct 2019

4/10 Poor

ROBIN

Liked: Staff & service
Disliked: Property conditions & facilities
don't bother . wouldn't go back again
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good environment, peaceful and quiet. Check in a bliss. Very good room lighting. Unfortunately weather was not conducive to explore the area.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service. Very close to Healesville Sanctuary.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
The staff were lovely and helpful. The condition of the room was dated and in poor condition especially the carpet which was badly stained. The shower ran out of hot water after a very short time.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not recommended for this property
Free Wifi could not be used intermittently each last for whole nights. Hot water supply for shower turned completely cold for several minutes during showers on two days. Only positive aspect is its spacious outdoor area.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Very clean spacious stylish room. Beautiful location.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service
Beautiful meals at the restaurant and fabulous hosts
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice surroundings and very clean. Very disappointed that the pool wasn't heated as I was visiting with my 3 grandchildren and this is the main reason I booked this accommodation. It was too cold. Overall was clean and quiet except for front door which was very loud and squeaky when I went out the door once the kids were asleep. Was so loud it woke them up.
Stayed 1 night in Apr 2019