Living room

Reviews of Park Regis Griffin Suites

4 out of 5
Park Regis Griffin Suites
604 St Kilda Road, Melbourne, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 460 out of 1359 reviews" "
Rating 8 - Good. 650 out of 1359 reviews" "
Rating 6 - Okay. 194 out of 1359 reviews" "
Rating 4 - Poor. 45 out of 1359 reviews" "
Rating 2 - Terrible. 10 out of 1359 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Camille

Business traveller
Disliked: Cleanliness
First room I checked into had the smell of mould, a previous guests pringles lid left on the seat (one can only assume the room was not cleaned and vacuumed), fluff on the ground, a dirty bath mat and the bathroom toiletries was already opened. As the hotel reception was only around till 8pm, I had to make do with the situation and the next morning asked to change room and told them the situation. I was then moved to a different room where there were 2 single beds instead of the 1. I rang and they sent their team to come up and redo the bed. Very little care was taken in the process It's cheap and the place is very very average. I wouldn't stay there again, even given the price point as the overall experience did not live up to the 'expectation' of what I was going to get for this priced hotel. Having said that, it's fair to say that not everyone has these bad experiences with an unclean room. Just don't set your expectations too high and remember that it's a budget friendly stay
Stayed 3 nights in Mar 2024
Response from Hotel Management on 20 Mar 2024
Dear Camille,We sincerely apologize for the issues you faced during your stay. Your feedback is invaluable, and we have addressed these concerns with our housekeeping and reception teams to ensure such incidents are not repeated. We understand your disappointment and regret that your experience did not meet your expectations. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Best regards,Hotel Management

8/10 Good

Grace

Stayed 1 night in Mar 2024
Response from Hotel Management on 20 Mar 2024
Dear Grace,Thank you for your review and positive rating! We're glad you had a good experience during your stay. If there's anything specific we could improve upon to earn that fifth star next time, please let us know. We look forward to welcoming you back in the future.Best regards,Hotel Management

6/10 Okay

Michael

Stayed 3 nights in Mar 2024
Response from Hotel Management on 20 Mar 2024
Dear Michael,Thank you for sharing your feedback with us. We're sorry to hear that your experience during your stay was not up to your expectations. Your comments are valuable, and we will use them to improve our services. We hope to have the opportunity to welcome you back in the future for a better experience.Best regards,Hotel Management

10/10 Excellent

Samantha

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Hotel Management on 20 Mar 2024
Dear Samantha,Thank you for your fantastic 5-star review! We're delighted to hear that you had a great experience during your stay. We appreciate your kind words and look forward to welcoming you back again soon.Best regards,Hotel Management

8/10 Good

Meghan

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Hotel Management on 14 Mar 2024
Dear Meghan,Thank you for your positive feedback and 4-star review! We're glad to hear that you had a good experience during your stay. If there's anything specific that we can improve upon to earn that fifth star next time, please let us know. We look forward to welcoming you back for another great stay.Best regards,Hotel Management

6/10 Okay

Elan

Disliked: Cleanliness
Overall this was adequate. The TV was missing the remote, carpets were dirty and the bathroom floors clearly had not been mopped in a long time. I dropped something on the floor by the bathroom sink and saw under the cabinet and regretted it. It was gross. We were disappointed given the positive reviews. That said, the staff were nice, the area is great and right on the tram line. I have mixed feelings on the place, but in the end it worked out.
Stayed 9 nights in Feb 2024
Response from Hotel Management on 14 Mar 2024
Dear Elan,Thank you for sharing your feedback. We apologize for the issues you encountered during your stay. Your comments have been noted, and we will work diligently to address these issues with our team. We're glad you found our staff nice and enjoyed the location. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience in the future.Warm RegardsHotel Management.

10/10 Excellent

Modesty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and very friendly staff
Stayed 3 nights in Feb 2024
Response from Hotel Management on 19 Feb 2024
Dear Modesty, Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay at Park Regis Grifin Suites, and we look forward to welcoming you back for another memorable experience. Best regards, Hotel Management

10/10 Excellent

Modesty

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very tidy and clean and spacious. The Reception Staff were very friendly and helpful. I have no hesitation in recommending this property.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 11 Feb 2024
Dear Modesty,Thank you for your kind words and for recommending our property! We're delighted to hear that you found the room tidy, clean, and spacious, and that our Reception Staff were friendly and helpful. We look forward to welcoming you back in the future.Best regards,Hotel Management

8/10 Good

John

Liked: Cleanliness, room comfort
Would stay agian
Great location, large room that was well fitted out. the bathroom needed a renovation but was large and functional and very clean.Staff very helpful. right near a tram stop to take you to the city or beach. Albert park only 1 block away to enjoy Would defintly stay here again
Stayed 3 nights in Jan 2024
Response from Hotel Management on 26 Jan 2024
Dear John,Thank you for your wonderful review! We're delighted to hear that you enjoyed our great location, spacious and well-fitted room, and the cleanliness of our facilities. We appreciate your feedback on the bathroom and will take it into consideration for future improvements. It's fantastic that our staff was helpful, and you found the proximity to tram stops and Albert Park convenient. We look forward to welcoming you back on your next visit!Best regards,Hotel Management

2/10 Terrible

John

Business traveller
I hated this place. Numerous problems apparent just before 8.00pm, but reception had closed and the afterhours “service” was bith arrogant and non-helpful. A shocking experience necessitating miving to another hotel. If anything goes wrong after 7.00pm here, you are on tour iwn to try and resolve.
Stayed 1 night in Jan 2024
Response from Hotel Management on 18 Jan 2024
Dear John,We are truly sorry to hear about your disappointing experience, and we sincerely apologize for any inconvenience you encountered. Your feedback is important to us, and we take your concerns seriously. We have investigated the situation and after discussing with the hotel after-hours management, we were informed that they tried to get in touch with the guest to resolve the issue but unfortunately there was no answer. Thank you for bringing this to our attention.Best regards,Hotel Management

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on 12 Jan 2024
Dear Christopher,Thank you for taking the time to leave a review. We appreciate your feedback and are pleased to hear that you had a positive experience. If there's anything specific we can improve upon to earn that fifth star next time, please let us know. We look forward to hosting you again.Best regards,Hotel Management

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A great place and location for a family holiday. The staff were very friendly and helpful at all times.
Stayed 5 nights in Dec 2023
Response from Hotel Management on 6 Jan 2024
Dear Mario,Thank you for your kind words! We're delighted to hear that you found our hotel to be a great place for a family holiday. It's wonderful to know that our staff's friendliness and helpfulness contributed to your positive experience. We appreciate your feedback and hope to welcome you and your family back in the future.Best regards,Hotel Management

10/10 Excellent

Darcy

Stayed 1 night in Dec 2023
Response from Hotel Management on 6 Jan 2024
Dear Darcy,Thank you so much for taking the time to share your review. Your feedback is truly appreciated, and we are delighted to know that you had a positive experience. We hope to have the pleasure of welcoming you back soon.Warm regards,Hotel Management

8/10 Good

Bruce

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 19 Dec 2023
Dear Bruce,Thank you for sharing your experience and awarding us four stars. We appreciate your feedback and are glad to hear you had a positive stay. If there are specific areas we can improve upon, please let us know. We hope to welcome you back for an even better experience.Best regards,Hotel Management

8/10 Good

Damon

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Hotel Management on 19 Dec 2023
Dear Damon,Thank you so much for taking the time to share your review. Your feedback is truly appreciated, and we are delighted to know that you had a positive experience. We hope to have the pleasure of welcoming you back soon.Warm regards,Hotel Management

6/10 Okay

Leah

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Great location but very dusty and the TV had no reception.
Stayed 1 night in Oct 2023
Response from Hotel Management on 3 Dec 2023
Dear Leah,Thank you for staying with us and taking the time to provide your feedback.we am sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies.Warm RegardsHotel Management

10/10 Excellent

Pathmanathan

Stayed 3 nights in Nov 2023
Response from Hotel Management on 9 Dec 2023
Dear Pathmanathan,Thank you for awarding us a 5-star review! We're delighted that you had a wonderful experience at our hotel. Your positive feedback is truly appreciated. We look forward to welcoming you back for another exceptional stay.Warm RegardsHotel Managament

8/10 Good

Christine

Business traveller
Liked: Cleanliness, room comfort
Good spot
Comfortable, clean and convenient
Stayed 4 nights in Oct 2023
Response from Hotel Management on 29 Oct 2023
Dear Christine,Thank you for staying with us and taking the time to offer your feedback. We are happy to hear that you enjoyed your stay and that you found our facilities comfortable and convenient. It is always a pleasure to read positive comments as we work hard to maintain our high standards.We certainly look forward to welcoming you back soon.Warm RegardsHotel Management

6/10 Okay

Alysia

Disliked: Cleanliness, property conditions & facilities
Sofa bed was absolutely disgusting with stains, bathroom had rubbish behind the washing machine
Stayed 1 night in Oct 2023
Response from Hotel Management on 29 Oct 2023
Dear Alysia,We are truly sorry to hear about your less-than-pleasant experience during your stay. Your feedback is invaluable to us, and I want to assure you that we take it seriously. We apologize for the issues you encountered with the sofa bed and the cleanliness of the bathroom. This falls short of our standards, and we will be addressing these concerns immediately to ensure they don't happen again in the future.We appreciate your honesty, and if there's anything else you'd like to share or if you have suggestions on how we can make amends, please feel free to let us know. Your comfort and satisfaction are our top priorities.Thank you for bringing this to our attention, and we hope to have the opportunity to make it up to you on a future visit.Best regards,Hotel Management

6/10 Okay

Luke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, well presented. Car parking not included (& has limitations). We were overcharged, but after bringing it to the motel's attention, received a refund.
Stayed 1 night in Oct 2023
Response from Hotel Management on 14 Oct 2023
Dear Luke,Thank you for sharing your experience with us. We're pleased to hear you enjoyed our good location and well-presented accommodations. We apologize for any inconvenience. We appreciate your understanding and are glad we could promptly address the issue with a refund. Your feedback is valuable, and we look forward to the opportunity to welcome you back for an even better stay in the future.Warm regards,Hotel Management

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Spacious and Clean.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 25 Sept 2023
Dear Dennis,Thank you for your review. We am pleased to read you enjoyed your stay & delighted that the services met your expectations.We look to welcoming you back again at Park Regis Griffin Suites.Stay Well,Hotel Management

10/10 Excellent

Zaiquan

Stayed 1 night in Sep 2023
Response from Hotel Management on 18 Sept 2023
Dear Zalquan,Thank you for your glowing 5-star review! We're thrilled to know you had an excellent stay with us. Your positive feedback is greatly appreciated, and it motivates us to continue delivering top-notch experiences to our guests. We can't wait to welcome you back for another fantastic visit.Warm regards,Hotel Management

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Firendly staff, east check-in and out, rooms clean and modern.
Stayed 3 nights in Sep 2023
Response from Hotel Management on 16 Sept 2023
Dear Kathleen,Thank you for your positive review. We're thrilled to hear you had a great experience with our friendly staff, easy check-in and check-out process, as well as our clean and modern rooms. We look forward to welcoming you back in the future.Warm regards,Hotel Management

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was a clean very comfortable. Will be back
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Hotel Management on 10 Sept 2023
Dear Robert,We truly appreciate your fantastic 5-star review! It was our pleasure to host you, and we hope to welcome you back soon.Warm regards,Hotel Management

8/10 Good

Suk May Brenda

Travelled with family
Liked: Cleanliness
The room was spacious but furniture looks a bit old and worn out. When we turned on the tap, it would make a very loud noise. I would pay more to stay in a newer hotel next time.
Stayed 1 night in Aug 2023
Response from Hotel Management on 28 Aug 2023
Dear Suk May Brenda,Thank you for taking the time to give us your feedback. I am sorry to read that we failed to meet your expectations and please accept my sincere apologies.I will look into these matters immediately.Stay Well,

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean, quiet, spacious. Sofabed in lounge meant no blockout blinds
Stayed 1 night in Aug 2023
Response from Hotel Management on 10 Sept 2023
Dear Lisa,Thank you for your feedback. We're pleased you found our rooms clean, quiet, and spacious. We'll consider your input regarding the sofa bed and blinds for future improvements.Warm regards,Hotel Management

4/10 Poor

Joseph, berwick

Stayed 3 nights in Aug 2023
Response from Hotel Management on 4 Sept 2023
Dear Joseph,We appreciate your feedback and regret that your recent experience did not meet your expectations. We're committed to improving our services. If you have specific concerns or suggestions, please feel free to share them, as we strive to provide a better stay for all guests. We hope you'll consider giving us another opportunity in the future to provide a more enjoyable stay.Warm regards,Hotel Management

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff. One bedroom apartment was large. Place very clean. Bathroom a bit dated. But overall comfortable and quiet. Quick walk or 2 tram stops to intersection for Alfred Hospital . Best value in price for this size apartment in area. Would stay here again
Stayed 1 night in Jul 2023
Response from Hotel Management on 7 Aug 2023
Dear Mark,Thank you for taking the time to give us your feedback. I am pleased to read you enjoyed your stay and we look forward to welcoming you back soon.Stay Well,

8/10 Good

Lori

Liked: Cleanliness, room comfort
Good stay for the price
It was a good location. Paid parking onsite for a smaller car only as it is very tight. It was good for a short stay for a couple. Poor venting in bathroom leads to some mould around. Very high step up into the tub/shower.
Stayed 2 nights in Jul 2023
Response from Hotel Management on 28 Jul 2023
Dear Lori,Thank you for taking the time to give us your feedback. I am pleased you enjoyed our location and I am very sorry to hear about the issues raised in your review. We are sorry for the inconvenience caused and these comments will be passed on to the higher management.Thank you for choosing to stay with us.Stay Well,

8/10 Good

keyuriben

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Hotel Management on 28 Jul 2023
Dear Keyuriben,Thank you for taking the time for give us your feedback. I am pleased to read you enjoyed your stay with us and we look forward to seeing you soon. Stay Well,

10/10 Excellent

Judith H

Stayed 1 night in Jul 2023
Response from Hotel Management on 20 Jul 2023
Dear Judith H,Thank you for taking the time to give us your feedback. I am pleased to read you enjoyed your stay with us and we look forward to welcoming you back again soon.Stay Well,

8/10 Good

Catherine

Liked: Cleanliness, property conditions & facilities
Good value for money , Close to transport . Good location
Stayed 1 night in Jul 2023
Response from Hotel Management on 10 Jul 2023
Dear Catherine,Thank you for taking the time to give us your feedback. I am pleased to read you enjoyed your stay with us.I look forward to welcoming you back again soon.Stay Well,

8/10 Good

Rodney

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on 4 Jul 2023
Dear Rodney,Thank you for your feedback. We are glad that you enjoyed your stay with us and we look forward to welcoming you back soon.Stay Well,

10/10 Excellent

Heather, Tawonga South

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The lady in the front reception on Tuesday 27/6/23 when we checked out was so helpful and wonderful- excellent service - thank you!
Stayed 1 night in Jun 2023
Response from Hotel Manager on 4 Jul 2023
Dear Heather,Thank you for taking the time to give us your feedback. We are pleased to hear you appreciate our service and this certainly is the standard we aim to offer.We look forward to welcoming you back soon.Stay Well,

10/10 Excellent

Muhammad Fahim bin

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on 4 Jul 2023
Dear Muhammad Fahim bin,Thank you for taking the time to give us your feedback. I am pleased to read you enjoyed your stay with us and we appreciate the 10 stars.I look forward to welcoming you back again soon.Stay Well,

10/10 Excellent

Cameron

Stayed 1 night in Jun 2023
Response from Hotel Management on 20 Jul 2023
Dear Cameron,Thank you for taking the time to give us your feedback. I am pleased to read you enjoyed your stay with us and we look forward to welcoming you back again soon.Stay Well,

10/10 Excellent

Lisa

Stayed 1 night in Jun 2023
Response from Hotel Management on 20 Jul 2023
Dear Lisa,Thank you for taking the time to give us your feedback. I am pleased to read you enjoyed your stay with us and we look forward to welcoming you back again soon.Stay Well,

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We found staff very welcoming and pleasant. The room was clean, spacious and comfortable. The cafe downstairs was a bonus. We like to walk so we liked the location as we could walk to Southbank, CBD, St Kilda and managed to explore and stay heatlhy at same time! The tram is virtually outside your door otherwise!
Stayed 5 nights in Jun 2023
Response from Hotel Manager on 23 Jun 2023
Hi Tracey It pleases and delights me to see another great five out of five review and that we met or exceeded your expectations. We always strive to offer a clean, comfortable and welcoming home-away-from-home and most guests find that our range of hotel rooms and apartments suit their needs, and I'm delighted to see we did for you. Kind Regards, Hotel Management

10/10 Excellent

Sharon

Stayed 1 night in Jun 2023
Response from Hotel Manager on 23 Jun 2023
Dear SharonThank-you for staying with us, we do appreciate your support and pleased to see that overall you had such a great time with us. Kind Regards, Hotel Management

10/10 Excellent

Bernadette

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 9 Jun 2023
Dear Bernadette Thank you for taking the time to leave your 5 out of 5 review. We are delighted you enjoyed your stay.Kind Regards, Hotel Management

10/10 Excellent

Cody

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good stay
Stayed 1 night in Jun 2023
Response from Hotel Manager on 9 Jun 2023
Dear CodyThank you for taking the time to leave your 5 out of 5 review. We are delighted you enjoyed your stay.Kind Regards, Hotel Management

10/10 Excellent

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Hotel Manager on 30 May 2023
Dear Nick, Thank you for taking the time to give us your feedback. I am pleased to read you enjoyed your stay with us. I look forward to welcoming you back again soon. Stay Well

8/10 Good

Anabela

Liked: Cleanliness
Stayed 4 nights in Apr 2023
Response from Hotel Manager on 25 May 2023
Dear AnabelaThank you for taking the time to leave your review.We are delighted you enjoyed your stay and hope to welcome you back in the future.Kind Regards, Hotel Management

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights for work in 1 bedroom apartment. Spacious, clean, well equiped and quiet.
Stayed 5 nights in Apr 2023
Response from Hotel Manager on 26 Apr 2023
Dear Alan,Thank you for taking the time to give us your feedback.I am pleased to read you enjoyed your stay with us and we look forward to welcoming you back soon.Stay Well,

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay in two bedroom apartment It was great size apartment with everything you needed Kitchen Laundry Good size rooms
Stayed 3 nights in Apr 2023
Response from Hotel Manager on 24 Apr 2023
Dear Emily,Thank you for taking the time to give us your feedback. I am pleased to read you enjoyed your stay with us and we met your expectations.I look forward to welcoming you back soon.Stay Well,

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
5 adults stayed here for 4 nights and our 2bedroom apartment was very comfortable. The hotel is in a central area very close to public transport & st kilda beach. I highly recommend staying here
Stayed 4 nights in Apr 2023
Response from Hotel Manager on 16 Apr 2023
Dear Paula,Thank you for taking the time to give us your feedback. I am pleased to read you enjoyed your stay and we look forward to welcoming you back.Stay Well,

10/10 Excellent

Sandra

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on 4 Apr 2023
Dear Sandra, Thank you for taking the time to leave this review, we are delighted to see your 10 out of 10 review score and hope to welcome you back in the future.Kind Regards Hotel Management

10/10 Excellent

Michael

Stayed 1 night in Mar 2023
Response from Hotel Manager on 16 Apr 2023
Dear Michael,Thank you for taking the time to give us your feedback. I am pleased to read you enjoyed your stay with us and we are grateful for the appreciation.I look forward to welcoming you soon.Stay Well,

8/10 Good

Richard, South Morang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were brilliant, great location near tram
Stayed 1 night in Mar 2023
Response from Hotel Manager on 14 Mar 2023
Dear Richard,Thank you for taking the time to review Park Regis Griffin Suites. I am happy to hear that you found our location convenient and our team helpful. I will pass on your comments and they will indeed be delighted.We look forward to welcoming you back soon.Stay Well,