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Reviews of HOTEL NO

3.5 out of 5
HOTEL NO
388 Flinders Lane, Melbourne, VIC

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 15 reviews" "
Rating 8 - Good. 3 out of 15 reviews" "
Rating 6 - Okay. 3 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

IAN

Stayed 1 night in Nov 2023

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The instructions for keys and car retrieval was not very clear and we got very frustrated. A key box at the top of the stairs , a key box in the car park. A little testy .
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Angela

Stayed 1 night in Aug 2022

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Tara was so helpful and lovely. Great location. The trailer was quite basic and needed a good airing. Unfortunately it didn’t meet our expectations and we left after a night. This is no reflection at all on the staff, who were excellent.
Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, love the concept and possibilities. It was a cold night and the airstream left a little warmth to be desired, but overall, I’d give it 4/5 rating.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Bad feedback is the result of unmet expectations
Minibar included, but no chocolate. Make the chips smaller and include at least 2 small chocolates. Bed, pillows, blanket all good. But difficult getting on the bed. Please add a step to make it easier to get on the bed. Please add light switches near the bed. Some foldable wall hooks for hanging clothes would be useful too. No physical keys – but (Bluetooth key) was unreliable at the start. We were given a key but it never worked. Understand you are trying to be different but should not trade off convenience. Keypad entry might be a good compromise. Nice freebies, coffee downstairs good, please make it a bigger cup and a double-walled one (is good for hot drinks) esp. we need to use the other hand for unlocking doors. Better yet, provide a small basket for carrying all breakfast stuff from café downstairs. IPAD and Netflix access good. More cushions needed to make sitting and watching more comfortable. Bathroom nice and clean, water pressure good. But drainage in sink and shower areas bad. No hair dryer, no tissue box, they’re commonly provided. Shampoo/conditioner blocks were unique but only 1 soap ¼ the size of shampoo. With Covid, antibacterial soap is best. Mystery check-in/etc may need to be ‘re-designed’. I helped guests in 2 other airstreams and cleaner helped us when we arrived. Maybe give more hints about this mystery so your customers look forward to it as a real adventure cos it’s no fun for everyone if you have to explain it after the frustration.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

I didn’t receive my key and did not stay at the hotel
Stayed 1 night in Dec 2020
Response from NOTEL Melbourne on 26 Dec 2020
Hi there! We tried calling you but unfortunately had no luck getting through. Being a not so ordinary hotel, we don't have a reception desk and everything is pre planned (including electronic keys being sent to your phone). With this being said we have a 24/7 emergency phone number available and regret not being called on the day so we could talk you through access to your Airstream. We apologise for the confusion and pls do flick as an email so we can rectify this and get you in for a staycay (on us). Regards, NOTEL Melbourne

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
retro and cool.
The Notel is amazing loved the retro and cool environment would love to go back with group of friends.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that everything was all inclusive. Little extras that standard hotels don’t have on offer e.g the speaker, iPad, bottomless coffee, free mini golf and games arcade. Truly a unique experience
Stayed 1 night in Feb 2020
Response from NOTEL on 4 Feb 2020
Glad you loved it as much as we do!

10/10 Excellent

Gia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in the middle of Melbourne
Spent an amazing night at The Notel. It was an adventure to just get access to the roof top. But it was worth it. So want to make another visit soon, next time we will book the van with the spa.
Stayed 1 night in Jan 2020
Response from NOTEL on 4 Feb 2020
YESSSS! Come back soon! The spa awaits..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome space and the facilities were great. Location is so central and the roof top is cool.
Stayed 1 night in Dec 2019
Response from NOTEL on 31 Jan 2020
Yeah buddy! Stoked to have you stay with us.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing overnight experience
Amazing experience, the rooftop was lovely and well set up with games and delish snacks provided in the mini bar. All of the facilities are immaculate, it felt as though we were the first guests to stay!
Stayed 1 night in Dec 2019
Response from NOTEL Melbourne on 2 Jan 2020
Greta to you hear you loved the rooftop and made the most of the freebie mini bar Isabel!

10/10 Excellent

Darren, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cool space, clean and comfortable. Great being in the city but staying in something a little different. Nice everything in the mini bar is included 👌
Stayed 1 night in Oct 2018
Response from NOTEL on 26 Nov 2018
Thanks Darren! Great to host you and glad you enjoyed your stay with us!

4/10 Poor

Chris, Sydney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bizarre, but better than sleeping on the street
I'm probably the wrong demographic - this was hip, funky or whatever words are used nowadays, but basically an oversized caravan on top of a carpark in Melbourne's CBD. Access through a hole in the wall coffee shop, then up two flights of fire stairs with garishly painted pink walls. Expensive for what it was, but the complimentary mini bar was a nice touch.
Stayed 2 nights in Feb 2018
Response from NOTEL on 19 Mar 2018
Hey Chris, Thanks for your review. Yes we are the only accommodation space in the world that boasts 6 Airstreams on an open air rooftop. The entrance is a speakeasy entrance and we are definitely not a hotel. Glad you enjoyed our complimentary mini bar. Sorry to hear pink is not your colour ;) Thanks for staying with us and sharing honest feedback! Enjoy your travels! X NOTEL