Property amenity

Reviews of Fairfield Inn & Suites by Marriott Medford

2.5 out of 5
Fairfield Inn & Suites by Marriott Medford
1503 Center Drive, Medford, OR

Reviews

9.4

Exceptional

Rating 10 - Excellent. 221 out of 273 reviews" "
Rating 8 - Good. 34 out of 273 reviews" "
Rating 6 - Okay. 10 out of 273 reviews" "
Rating 4 - Poor. 4 out of 273 reviews" "
Rating 2 - Terrible. 4 out of 273 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very friendly and accommodating. The rooms were very nice and clean. .
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Kristi,We're thrilled you had a positive experience with our front desk team! Providing excellent service is our top priority, and we're glad we could make your stay more enjoyable. It's also fantastic that you found our rooms well-appointed and accommodating. Thank you for your kind words, and we hope to welcome you back to Fairfield Inn & Suites Medford for another great stay in the future!

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice easy check in and the staff is very friendly
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Susan,Thank you for taking a moment to leave your delightful review! Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in the area, we hope you'll come see us again at Fairfield Inn & Suites Medford for another great stay.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More places should have level 2 charging, a nice feature
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Brian,Thank you for choosing Fairfield Inn & Suites Medford and for sharing your five-star review! We are happy to hear that you found our EV chargers to be a valuable addition to your stay. It was a sincere pleasure to host you, and we look forward to welcoming you back again soon for another fantastic visit.

10/10 Excellent

Allison

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at this hotel. Breakfast was great and had a lot of options! We had a big group staying for a wedding and we were able to use the dining area in the evenings for a gathering spot for our group. Great experience and wonderful staff, especially Mary Ellen and caralina with breakfast!
Stayed 4 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Allison,It brightens our day to know that you had a fantastic stay with us! We're thrilled you started your day off right with our delicious breakfast offerings, and we appreciate you mentioning the excellent service you received from Mary Ellen and Caralina! You can be sure we'll share your compliments with them. Thank you for your perfect rating, and we hope you return soon.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very lovely property. We had a very comfortable stay. One of our better hotel stays.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Steve,We appreciate your perfect rating! Our guests are the best part of what we do, and it is always gratifying to see such great feedback. Should your travels bring you back to the area, we look forward to welcoming you back again.

6/10 Okay

Patrick

Travelled with group
Liked: Cleanliness, property conditions & facilities
This was just a hiccup, but there was no internet in the facility all night which made the work we needed to get done impossible. They apologized, but it seemed out of place.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Patrick,Thank you for your review. We sincerely regret any inconvenience caused by the internet outage. Please know our team is working to prevent an instance such as this from occurring in the future. It was a pleasure having you here, and we hope you will return for a seamless stay worthy of a perfect rating.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find , friendly staff & very clean
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Paul,Thank you so much for the five-star review. We're so pleased to hear you enjoyed our convenient location and friendly team. We'll pass your compliments on to the team and hope you will visit us again soon.

10/10 Excellent

Sandra

Stayed 1 night in Apr 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility, easy check in, clean
Stayed 1 night in Apr 2024

8/10 Good

Lorant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, newer hotel The pool is small
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Lorant,Thank you for choosing to stay with us at Fairfield Inn & Suites Medford. Our goal is to provide every guest with a great experience, so we're glad you enjoyed our lovely property. However, we apologize if we fell short of expectations with some of our amenities. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

Omi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful Room and Bathroom but Shower Pressure is Low. Wound definitely stay again.
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Omi,Thank you for choosing Fairfield Inn & Suites Medford! We're delighted to hear that you found your room and bathroom beautiful. However, we're sorry to hear about the low shower pressure, and we'll address this concern promptly. We're thrilled that you will stay again, and we eagerly anticipate welcoming you back for another fantastic experience!

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location if you need a spot to stay before or after Mount Shasta - the snow through the pass can be tricky. The hotel is ok but try to get the top floor since you can hear everything through the ceiling. The heating unit is really noisy! The breakfast is typical-not much for choices but if you just need a coffee & yogurt like we do then this stop will work well.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Debra,Thank you for choosing to stay with us at Fairfield Inn & Suites Medford. We're thrilled our convenient location provided you with precisely what you needed. However, we offer our sincere apologies for any disturbance you experienced in your room. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

10/10 Excellent

Tudor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Mar 2024
Dear David,Thank you so much for choosing to stay with us at Fairfield Inn & Suites Medford. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Good

Harry, Redmond

Travelled with partner
Nice facility
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Harry,Thank you for choosing to stay with us at Fairfield Inn & Suites Medford. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. If there was anything we could have done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back soon.

10/10 Excellent

Patrish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was informative and kind.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Patrish,Thanks so much for your glowing review of Fairfield Inn & Suites Medford. Our front desk team works hard to provide great customer service to our guests, so they'll be humbled by your compliments. We hope to welcome you back the next time you're in the area!

10/10 Excellent

Cassandra

Stayed 1 night in Feb 2024

8/10 Good

Brendon

Travelled with family
Liked: Staff & service, property conditions & facilities
Overall a good stay for my family of 6.
Good size room. Good service, nice breakfast, overall cleanliness was pretty good. A couple things missed like Lego’s in the couch pull-out sleeper and the shower glass door had streaks and water spots on it. The pool is pretty small but luckily we were the allowed to check in early and were the only ones in it. It would have been crowded if anyone else would have come in. I am supposed to pay only $145 for the room but see a charge of $170 on my credit card so we will see if that changes.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Brendon,It was wonderful having you join us recently. We're delighted our spacious accommodation, hospitable team, and delicious breakfast offerings were the highlights of your visit! Your feedback will be shared with housekeeping to ensure our high standards of cleanliness are being met. Please know that when reservations are made through third-party sites, taxes and fees are not typically included in the listed rate. If you still have billing concerns, we encourage you to reach out to the site you booked through. Thank you for your great review, and we hope to welcome you back soon!

10/10 Excellent

arrada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and pretty hotel. Enjoyed our stay.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Stephanie,Thank you for your kind words about our hotel and for giving us a perfect rating! We're thrilled you enjoyed your recent visit, and we hope you return soon.

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great start
The staff was very friendly and helpful.
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Josh,Hospitality is something we're always improving, so hearing that you enjoyed the friendly service we aim for is a delight. Your five-star rating is greatly appreciated, and we hope to welcome you back to Fairfield Inn & Suites Medford in the future.

10/10 Excellent

ardelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Ardelyn,Thanks for taking a moment to write a review. We are pleased you could enjoy our clean facilities and had an enjoyable time staying with us at Fairfield Inn & Suites Medford. We cannot wait to see you again soon!

10/10 Excellent

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location !
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Marjorie,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. It would be our pleasure to deliver another amazing experience, so keep Fairfield Inn & Suites Medford top-of-mind the next time you're looking to relax and explore.

10/10 Excellent

Frances

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the room was clean as was the hotel. I would definitely stay there again.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Frances,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again at Fairfield Inn & Suites Medford!

8/10 Good

Cheryl

Stayed 7 nights in Dec 2023

10/10 Excellent

Marcie

Stayed 1 night in Jan 2024

8/10 Good

LILY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
We were there for a quick overnight for a sporting event. The staff at check in/out were friendly, speedy, and helpful. The room was clean, not sparkling, but clean enough. Breakfast was good and had plenty of options. We needed addition towels at 10 pm, and after a call to the front desk they were delivered to our room within minutes. Close to food and gas! I don’t foresee ever being back in the area, but if I were to return I’d definitely consider staying here again.
Stayed 1 night in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Lily,From our prime location to our attentive service, we're so happy to know that everything was in order for your visit. Thank you so much for the high rating, and we hope you'll come back to stay with us again should you be back in the area.

10/10 Excellent

Mehdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole, Folsom CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to highway 5, updated bathroom, clean room, easy parking, mini fridge, full breakfast available at 630am. Everything we were looking for in a one night stay with an early departure.
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Nicole,Thank you for your outstanding review! We are thrilled to hear that our convenient location, updated bathroom, and amenities were able to meet all of your needs. We sincerely appreciate your valuable feedback and cannot wait to welcome you back to Fairfield Inn & Suites Medford whenever you are in the area.

10/10 Excellent

Graylynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great.
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Graylynne,Wow! Thank you so much for the perfect rating. Our staff is incredible and they will be thrilled to be recognized for their hard work. Anytime you need another stellar getaway, count on Fairfield Inn & Suites Medford to deliver.

10/10 Excellent

Erin

Stayed 1 night in Dec 2023

10/10 Excellent

Meisam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. The bed was comfortable and the room was clean, with a decent breakfast.
Stayed 1 night in Dec 2023
Response from General Manager on 7 Dec 2023
Dear Meisam, Thank you for being our guest at Fairfield Inn & Suites Medford and sharing such a lovely review. An excellent stay is what we love to hear, and we're glad you enjoyed our clean, comfortable accommodations and tasty breakfast options. We greatly appreciate your five-star rating. Please come back soon!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing! Hallway and room entrance had trash & litter. That shouldn’t happen! Breakfast staff chatted very animated with somebody for a long period of time, right next to the food, and not doing her job……
Stayed 1 night in Dec 2023
Response from General Manager on 7 Dec 2023
Thank you for sharing your concerns with us. We wholeheartedly apologize for your unsatisfactory experience. Our team will promptly acknowledge and assist guests and keep accommodations spotless. We appreciate you reaching out and hope for an opportunity to deliver a better say in the future.

10/10 Excellent

Joy M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Karina

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Blanca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023
Response from General Manager on 24 Oct 2023
Thank you so much for choosing to stay with us at Fairfield Inn & Suites Medford. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.

10/10 Excellent

Michael

Travelled with family
Liked: Amenities
Awesome Experience
Stayed 3 nights in Oct 2023
Response from General Manager on 24 Oct 2023
Dear Michael,It was a pleasure hosting you at Fairfield Inn & Suites Medford! We're glad you enjoyed your visit, and we look forward to seeing you again should you be back in the area.

10/10 Excellent

Carolyn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property! Nothing bad to say about it.
Stayed 1 night in Oct 2023
Response from General Manager on 18 Oct 2023
Dear Carolyn, Thank you for choosing Fairfield Inn & Suites Medford and for sharing your review. We're thrilled to know our beautiful property impressed you and you had an overall enjoyable stay. We greatly appreciate your five-star rating and look forward to seeing you again soon!

10/10 Excellent

Deborah

Stayed 1 night in Oct 2023

10/10 Excellent

steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Shannon

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the rooms are a bit on the small size, our room was clean, comfortable and quiet. The front desk staff was friendly, cordial and helpful. The breakfast was excellent and the gym was well equipped.
Stayed 1 night in Oct 2023
Response from General Manager on 6 Oct 2023
Dear Michael,Thank you for staying with us at Fairfield Inn & Suites Medford. It is wonderful to hear that you liked our clean, quiet rooms and that you were able to enjoy our gym area. We look forward to seeing you again when you are next in the area.

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, friendly staff, great room: clean, spacious and modern, great layout. Great selection on continental breakfast, included gluten free and vegetarian options, always a plus.
Stayed 1 night in Oct 2023
Response from General Manager on 6 Oct 2023
Dear Melinda,It was wonderful having you as our guest recently. We are thrilled that you enjoyed so many aspects, from our hospitable team and impeccable accommodations to our lovely facility and delicious breakfast offerings. Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another great stay soon!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9-17-23
The place was clean check in was friendly and fast only down side was no hot tub.
Stayed 1 night in Sep 2023
Response from General Manager on 21 Sept 2023
Dear John,Thank you for your recent stay with us! We're so glad you enjoyed our friendly staff and clean accommodations. It would be an honor to welcome you back the next time you're in town!