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Reviews of J Hotel Medan

3 out of 5
J Hotel Medan
Jl. Waringin No. 6, Medan, North Sumatra

Reviews

6.2
Rating 10 - Excellent. 2 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 7 out of 16 reviews" "
Rating 4 - Poor. 3 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

5.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

James, Australia

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel in its budget I like staying in this hotel. Nice Interior, Clean, Comfy and I get all with affordable price. It is centrally located in Medan. Staff are friendly and will guide you for anything from local travel to food. Easy to get taxi, near Plaza Medan Fair and also near medanese culinary.
Stayed 1 night in Jun 2019

6/10 Okay

stan

Liked: Staff & service
Very few guests, Rooms were dirty. One one of the nights, I was the only guest there at the hotel. BUt reception was always helpful and called Grab for me to go to places because my phone couldn't install Grab having a Windows phone.
Stayed 10 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
on December 28, 2018 my son had lost a bag containing RM 178.00 cash in room 107
Stayed 2 nights in Nov 2018

8/10 Good

khin

Liked: Staff & service, property conditions & facilities, room comfort
Overall conditions of j hotel are resonable with the price, hotel staffs are friendly and very helpful. Very very very difficult to find money changer in this city,no money changer even in 5 stet hotel, the money changer where I changed accepted 100$ note only, 10$,20$ notes were rejected, it is unbelievable.
Stayed 2 nights in Oct 2018

6/10 Okay

sarah k

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
OK hotel for a good price
I liked the location- just a short walk to a huge bazaar and many restaurants. The staff was very kind and the manager had good English, tho the rest of the staff did not. Overall, the hotel was just kind of dingy.
Stayed 3 nights in Jan 2018

6/10 Okay

peng

Stayed 1 night in Jan 2018

4/10 Poor

ET, Jakarta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not too happy
Stayed 1 night in Nov 2017

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nurul, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny.
Arrived at the hotel earlier that the check in time but the staffs were very accommodating. They allowed us to check in earlier and even showed us the vacant rooms for us to choose. Located in the middle of the town, it's very easy to go anywhere. We used applications such as grab car and go car throughout our stay and we didn't have to wait long to get a driver. There are many motorcycle trishaws available at the end of the road but be careful as they tend to quote unreasonable price especially if you are a foreigner. The facilities were fairly good for a budget hotel. The staffs were very helpful. The breakfast was decent. Enough for us to get by until lunch time... If you want variety, there are many restaurants nearby as well. It's also walking distance to Medan fair plaza which also has carrefour in it so you can get almost everything that you need without having to travel far. Overall I had a very good experience staying here and if you're looking for a decent budget hotel with a great location and good services, I would strongly recommend this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep it up
Short stay, wonderful staff, can improve on breakfast

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
i m not satisfied
the hotel unable to provide me room eventhough i booked online 2 months ago. i show the iltenery form airasiago but still they never trust us. i was waited for > 30mins.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Saphira, Indonesia

Hotel was full- free upgrade received
I had to make a same-day booking as we had to travel to Medan with short notice for medical reasons. When we arrived in the evening we were told the hotel was full. We received a free upgrade to stay at the Asian International hotel (4*) next door. We were happy about this upgrade. I can't say anything about the J hotel as we didn't stay there.
Response from Elphiera on 2 Aug 2014
Thank you for sharing your feedback with us. It is our responsible to honor your reservation and make sure that you get a nice clean room for your stay at Medan. We are delighted to learn that you have had a wonderful time at Asean International Hotel Medan. Your comments are extremely valuable to us and motivate us to continue to improve our services and our guest’s enjoyment. We look forward to welcome you again at Asean International Hotel Medan or at J Hotels Medan in the near future. Sincerely yours, Elphiera Christie PR Manager

2/10 Terrible

Laj, Australia

Disliked: Property conditions & facilities, room comfort
NO HOT WATER
We had booked on Hotels.com for 2 nights. On arrival I checked the room only to find it very small, with an even smaller bathroom, and most importantly NO HOT WATER. When I said that was unacceptable, the staff initial response was to ask where we had seen it written that we would get jot water. I explained that as it is a new hotel in a major Indonesian city we assumed that we would get hot water to shower with. We were getting ready to book into another hotel, and just forfeit our 2 days rent prepaid. BUT, then we water told that we would be upgraded to their sister hotel The ASEAN International hotel. This ended up being a nice big room, with hot water and air con ,and TV and tea making facilities. So, in the end we had a nice stay at the ASEAN, but not at the J Hotel.
Response from Elphiera on 19 Jul 2014
Thank you for your time to share your comments. We very much regret that we failed to meet your expectations during the time of your visit. The service shown by our reception staff is unacceptable and I personally extend my sincere apology to you. Currently we still can not provide hot water for shower, but this issue is being our consideration to overcome in the near future. Meanwhile, we are delighted to learn that you have had wonderful time at Asean International Hotel Medan. Your objective feedbackis both greatly appreciated and the most valuable gift you can provide to us. I sincerely appreciate your time and our primary objective remains to ensure for your satisfaction while staying with us. Sincerely yours, Elphiera Christie Public relations Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I dont like because that building has been renovation and we did not have breakfast
Stayed 2 nights in Apr 2019