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Reviews of Aryaduta Medan

4 out of 5
Aryaduta Medan
Jl. Kapten Maulana Lubis No. 8, Medan, North Sumatra

Reviews

8.2

Very good

Rating 10 - Excellent. 74 out of 212 reviews" "
Rating 8 - Good. 94 out of 212 reviews" "
Rating 6 - Okay. 28 out of 212 reviews" "
Rating 4 - Poor. 13 out of 212 reviews" "
Rating 2 - Terrible. 3 out of 212 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Hudson

Liked: Cleanliness, staff & service
The room is clean but beddings need update. The pillows and beddings smelled bad.
Stayed 2 nights in Feb 2024

8/10 Good

Devi rani torisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Vicneswaran

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property and the staff are suitable but the air cond in the room was not cool enough
Stayed 1 night in Sep 2023

10/10 Excellent

Jean-Guy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole setup is so convenient.. from the pool side room with balcony...to the huge breakfast options.. I always come back to aryaduta.. Staff are helpfull and always smiling..
Stayed 2 nights in Aug 2023

10/10 Excellent

Jean-Guy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel ! The staff is very friendly and welcoming.. I love the pool side room, just makes everything easy and relaxing. World class breakfast buffet.. makes me come back every year !!!
Stayed 1 night in Aug 2023

8/10 Good

CHEN CHUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Average
Staff were not overly friendly and the hotel was super dated and even non smoking rooms and corridors smelled of smoke.
Stayed 1 night in Aug 2023

8/10 Good

Rudy

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

mohd

Stayed 1 night in Aug 2023

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased with the hotel. Very nice amenities and great service. Room was very nice and comfortable. The downside is the carpets in the hallways were stained. A simple improvement that could be made that would improve the property. Location was walking distance to shopping malls and restaurants. Not a good place to walk at night alone.
Stayed 2 nights in Aug 2023

8/10 Good

Normaliza

Stayed 2 nights in Jul 2023

6/10 Okay

Susan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Rooms are fine, large comfortable bed, quiet air con and good shower. However mouldy in shower grouting, only Nescafé powder for in room coffee and wifi not working properly due to renovations. Restaurant for breakfast a shambles, so busy that every time I got up for something my table was cleared and someone else had sat down even though I hadn’t finished Pool nice, but unfortunately right beside smoking area, which also was beside gym with open door. Made it unusable for me I got a great price here but this is definitely not a 5 star hotel as they bill themselves
Stayed 1 night in Jun 2023

2/10 Terrible

RYUTA

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

raney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
Beautiful hotel and room. Good location, close to the train station for the airport (allow extra time for crossing the roads though!). Reception staff were really nice and helpful, especially Fadle. The breakfast room was very big with lots of choice, however I asked 2 members of staff if one of the dishes was vegetarian/no meat and they didn't understand me at all so I gave up and stuck to the waffles, cakes and juices which were all really good!
Stayed 3 nights in Jan 2023

8/10 Good

Rosnalawita

Travelled with family
Liked: Property conditions & facilities
Everything was Ok but they need to pay a little attention to little thing like ensuring bathroom tissue is there
Stayed 1 night in Mar 2023

10/10 Excellent

Swardi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, incredible staff. Look forward to comingbackin2yrs
Freindly, helpful, staff, great breakfast and pool. Good location. Will be back.
Stayed 20 nights in Dec 2022

8/10 Good

Mats

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff (Ivan) was super. Otherwise, the hotel is slightly worn, mould in the shower and tile's fitting have broken off in places. Moreover, the cleaning lady had left a hair pin in the shower for us some hair at the drainage. Coffee (capuccino made by the staff) was good.

4/10 Poor

mazen

Disliked: Cleanliness, amenities, property conditions & facilities
Cleaning practices are not good at all. Very expensive price for the limited breakfast and bbq friday was terrible. A male worker tried to sneak into my room. He did not ring the door bell at all and opened the door very slowly to not make any noise and when he saw me in my room he was surprised and acted like he was house keeping. Which he was not. He was definitely up to no good. I do not recommend this hotel at all. The pictures are glorified for what you get.
Response from Denny on 23 Dec 2022
Dear MazenWarmest Greetings from Aryaduta Medan!It has been a great pleasure welcoming you to Aryaduta Medan and we wish to thank you for taking your precious time to communicate with us with regards to your recent stay.We do apologize for your inconvenience during your stay with us due Would you like to share us your room number and your check in & check out date?

2/10 Terrible

Bintang

4/10 Poor

Norhazman

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Passable not great.
Stayed 5 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, will visit again when I am in Medan
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Absolutely in need of a renovation. The layout of the hotel is also not very well thought through, I have to actually walk like 6-7 minutes before i can reach my room. that is almost like walking to the gate in an airport. I think the carpet have not been cleaned for a long time.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness, good WiFi and great food.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some long waiting for the elevators
Stayed 2 nights in Aug 2019

8/10 Good

SUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Margaret, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Breakfast spread are good.
Stayed 3 nights in Aug 2019

10/10 Excellent

NADIAH, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are friendly and helpful. Breakfast spread are good. Housekeeping are super friendly and clean.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet is amazing, there is a lot of choice and it is delicious. The pool is always clean and its big enough, it’s often busy with families and kids in the morning but after that you can relax by the pool. The staff is very friendly and efficient, they treated us very well. I upgraded my room and the man who took my request even in the middle of the night and set up everything for me. The rooms are clean and comfortable, modern design.
Stayed 7 nights in Jun 2019
Response from Nurul Fathia on 24 Jul 2019
Dear Our Valued Guest, Thank you for choosing Aryaduta Medan on your recent stay. We are glad that you found our hotel to your liking and we are up to your expectations. Our colleagues are dedicated to provide our guests with an unforgettable experience at Aryaduta Medan. Thank you for your positive feedback and we look forward to see you again, either for business or leisure. Warm Regards, Nurul Fathia Public Relations Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I enjoy my stay very much, the staff are polite and very helpfull, my room is big and clean, bed and pillows are comfortable, this is my second time staying here, definitely will stay here again
Stayed 2 nights in May 2019
Response from Nurul Fathia Nasution on 12 Jul 2019
Dear our Valued Guest, Thank you for choosing Aryaduta Medan on your recent stay. We are glad that you found our hotel to your liking and we are up to your expectations. Our colleagues are dedicated to provide our guests with an unforgettable experience at Aryaduta Medan. Thank you for your positive feedback and we look forward to see you again, either for business or leisure. Warm regards, Nurul Fathia Public Relations Executive

6/10 Okay

Verified traveller

Liked: Staff & service
The room had a smell . The lobby is on the 9th floor and the elvator to my room was a long walk - they need to make the layout of the rooms simpler and easier to access.
Stayed 2 nights in May 2019
Response from Nurul Fathia on 3 Jul 2019
Dear our Valued Guest, Thank you for choosing Aryaduta Medan on your recent stay. We do apologize for your inconvenience during your stay with us due to the bad smell for the room and our hotel layout was confusing. Your kind comments and recommendations are sources of great encouragement for the associates and the management to do even better in the future. Thank you for your feedback and we look forward to see you again, either for business or leisure. Best Regards, Nurul Fathia Public Relations Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Enjoyable stay, clean room and helpful staff
Stayed 1 night in May 2019
Response from Nurul Fathia on 3 Jul 2019
Dear our Valued Guest, thank you for choosing Aryaduta Medan on your recent stay. We are glad that you found our hotel to your liking and we are up to your expectations. Our colleagues are dedicated to provide our guests with an unforgettable experience at Aryaduta Medan. Thank you for your positive feedback and we look forward to see you again, either for business or leisure. Warm regards, Nurul Fathia Public Relations Executive

4/10 Poor

Nur, Kuala Lumpur

Travelled with family
Disliked: Property conditions & facilities
-Satu2 nya hotel yg tiada pilihan bilik utk yg merokok.so...pada yg tegar merokok x berapa sesuai meginap dihotel ini.laluan ke bilik juga agak sunyi sepi. -Air mineral juga khas 2 botol sehari,so jgn req ke bilik,sbb semua dicaj. -Lantai 9 utk reception -Denda merokok IDR 1,000,000..ini ada form yg perlu ditandatangani semasa dikaunter.. -Layanan staff biasa2 For first & last stay hotel ni.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
I arrived from an overnight flight and Reception did there utmost to accomodate me as soon as possible. The pool was glorious for a dip in the afternoon. Breakfast buffet had plenty of choices. The hotel is 5 min walk from Merdeka Walk and al fresco cafes. Only downer being one of lifts was out of action, but only a minor blip. Wholly recommend.
Stayed 2 nights in Mar 2019
Response from Nurul Fathia on 5 Apr 2019
Dear Our Valued Guest, Thank you for choosing Aryaduta Medan on your recent stay and for taking the time to provide us with your feedback. At the outset, please do accept our sincere apologies for the inconveniences that happened during your stay due to our Gym facility and our staff that ignored you for changing the room. Please be rest assured that this has our complete attention and we will look through again our gym equipment and will remind to our team again. Once again, please accept our sincere apologies. We value your patronage and we hope that you will give us another chance to serve you better in the future. Warm Regards, Nurul Fathia Public Relations Executive

4/10 Poor

MOHD KASIHMUDDIN

NON SMOKING HOTEL
This hotel is not for smokers. I feel annoyed when the counter staff asked me to signed NO SMOKING agreement upon checking. And because of that, I have to upgrade my room to the pool side so that I can smoke. However, this cost me additional RM 1,850,000. I really feel being cheated by this hotel adv. If they tell upfront that the hotel is a non smoking hotel than I will never want to stay there. Anyway, the hotel staffs are good. So does the environments and facilities. But very sad, I would never stay in this hotel again. Not even want to recommend it to my friends and families.
Stayed 4 nights in Mar 2019

10/10 Excellent

Yazid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Clean and comfortable room. It is also walking distance from merdeka walk. The food was also good. Overall happy with my stay at Aryaduta medan
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019

8/10 Good

traveler, Malaysia

Liked: Cleanliness, staff & service
very small gym. Not a gym for a 4-star rated hotel. My room had a balcony witrh a view of the pool. It made my room very noisy during the day. I asked the receptionist to perhpas change my room, they said they would look into it , but then ignored it.
Stayed 4 nights in Feb 2019
Response from Nurul Fathia on 21 Feb 2019
Dear Our Valued Guest, Thank you for choosing Aryaduta Medan on your recent stay and for taking the time to provide us with your feedback. At the outset, please do accept our sincere apologies for the inconveniences that happened during your stay due to our Gym facility and our staff that ignored you for changing the room. Please be rest assured that this has our complete attention and we will look through again our gym equipment and will remind to our team again. Once again, please accept our sincere apologies. We value your patronage and we hope that you will give us another chance to serve you better in the future. Warm Regards, Nurul Fathia Public Relations Executive

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jan 2019
Response from Nurul Fathia on 21 Feb 2019
Dear Guest, Thank you for choosing Aryaduta Medan on your recent stay. We are glad that you found our hotel to your liking and we are up to your expectations. Our colleagues are dedicated to provide our guests with an unforgettable experience at Aryaduta Medan. Thank you for your positive feedback and we look forward to see you again, either for business or leisure. Warm regards,Nurul Fathia Public Relations Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2018
Response from Nurul Fathia on 21 Feb 2019
Dear Guest, Thank you for choosing Aryaduta Medan on your recent stay. We are glad that you found our hotel to your liking and we are up to your expectations. Our colleagues are dedicated to provide our guests with an unforgettable experience at Aryaduta Medan. Thank you for your positive feedback and we look forward to see you again, either for business or leisure. Warm regards, Nurul Fathia Public Relations Executive

4/10 Poor

HIDZIR, Shah Alam

Liked: Cleanliness, room comfort
Disliked: Staff & service
Reserved the room for 4 pax including breakfast but only came to know it's only for 2 pax. The funny thing, during check-in the staff mentioned breakfast is for 4 pax.
Stayed 2 nights in Dec 2018
Response from Justine on 4 Jan 2019
Dear Hizdir, Thank you for choosing Aryaduta Medan on your recent stay and for taking the time to provide us with your feedback. At the outset, please do accept our sincere apologies for the inconveniences that happened during your stay due to breakfast allowance provided during check-in matter. Please be rest assured that this has our complete attention and we will look through again our breakfast policies for higher category rooms and will remind to our team again. Once again, please accept our sincere apologies. We value your patronage and we hope that you will give us another chance to serve you better in the future. Warm Regards, Justine Executive Assistant

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good for coming
Stayed 2 nights in Dec 2018
Response from Justine on 18 Dec 2018
Dear Guest, Thank you for choosing Aryaduta Medan on your recent stay. We are glad that you found our hotel to your liking and we are up to your expectations. Our colleagues are dedicated to provide our guests with an unforgettable experience at Aryaduta Medan. Thank you for your positive feedback and we look forward to see you again, either for business or leisure. Warm regards, Justine Kirana Executive Assistant

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Justine on 18 Dec 2018
Dear Guest, Thank you for choosing Aryaduta Medan on your recent stay. We are glad that you found our hotel to your liking and we are up to your expectations. Our colleagues are dedicated to provide our guests with an unforgettable experience at Aryaduta Medan. Thank you for your positive feedback and we look forward to see you again, either for business or leisure. Warm regards, Justine Kirana Executive Assistant

10/10 Excellent

Dwipa

Liked: Cleanliness, staff & service, property conditions & facilities
The room are clean and the stuff are very friendly and helpful.
Stayed 1 night in Dec 2018
Response from Justine on 18 Dec 2018
Dear Dwipa, Thank you for choosing Aryaduta Medan on your recent stay. We are glad that you found our hotel to your liking and we are up to your expectations. Our colleagues are dedicated to provide our guests with an unforgettable experience at Aryaduta Medan. Thank you for your positive feedback and we look forward to see you again, either for business or leisure. Warm regards, Justine Executive Assistant

10/10 Excellent

Elyse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel for a great price!
The hotel went above and beyond, offering a very comfortable room, great staff and beautiful pool. The restaurant lacked a lot of vegetarian options, but otherwise was delicious! We ate the dinner buffet which offered a wonderful variety of Asian dishes. The breakfast buffet in the morning was also delicious! We also booked an in-room massage that was one of the best I've ever had!
Stayed 1 night in Nov 2018
Response from Justine on 18 Dec 2018
Dear Elyse, Thank you for choosing Aryaduta Medan on your recent stay. We are glad that you found our hotel to your liking and we are up to your expectations. Our colleagues are dedicated to provide our guests with an unforgettable experience at Aryaduta Medan. Thank you for your positive feedback and we look forward to see you again, either for business or leisure. Warm regards, Justine Executive Assistant

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Justine on 5 Nov 2018
Dear Guest, Thank you for choosing Aryaduta Medan on your recent stay. We are glad that you found our hotel to your liking and we are up to your expectations. Our colleagues are dedicated to provide our guests with an unforgettable experience at Aryaduta Medan. Thank you for your positive feedback and we look forward to see you again, either for business or leisure. Warm regards, Justine Kirana Executive Assistant

10/10 Excellent

Fira, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centralised location
Reached around 12 noon due to early flight. Was not expecting to be able to check in early since the check in time was 2pm. The front desk staff was nice enough to check and luckily for us, there was a room available. Rooms are non-smoking throughout and a refundable deposit of 100,000rp per night was required upon check in by cash, credit/debit. I booked a business deluxe room and it was quite big. The room was okay. Everything was working well. Only I felt the room was a little dim at night, can use with more lamps or brighter ones. Got 2 USB ports available in my room so charging wasn't an issue. Toilet is clean had amenities given. The room showed signs of aging and I hope the hotel would do some serious maintainence or else... Cannot comment on breakfast. Did not consume. Not an early bird. But I heard its good. Staff was very polite. They will greet you whenever they see you. Good job! Location wise is not bad. Very busy location. Easy to get Grabcar. Always got it within less than 5 mins. To and fro popular malls such as Sunplaza/Centre Point cost min. 11k RP. Overall satisfied.
Stayed 3 nights in Oct 2018
Response from Justine on 16 Oct 2018
Dear Fira, Thank you for choosing Aryaduta Medan on your recent stay. We are glad that you found our hotel to your liking and we are up to your expectations. Our colleagues are dedicated to provide our guests with an unforgettable experience at Aryaduta Medan. Thank you for your positive feedback and we look forward to see you again, either for business or leisure. Warm regards, Justine Kirana Executive Assistant

6/10 Okay

RuzainiRahmat, Malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
Double standard
The receptionist upon check in was not attend we properly. I was at 1st queue and she seem like not interested to attend me and serve the foreign guest queuing behind me... she even don’t apology to me and make nonsense face to me... so bad attitude
Stayed 3 nights in Sep 2018
Response from Justine on 28 Sept 2018
Dear RuzainiRahmat, Thank you for choosing Aryaduta Medan on your recent stay and for taking the time to provide us with your feedback. At the outset, please do accept our sincere apologies on the inconvenience that happened during your stay due to the facilities that were fell short to your expectation. Please be rest assured that this has our complete attention and we would work on preventing future recurrence. Thank you for your feedback and we look forward to see you again, either for business or leisure. Warm regards, Justine Kirana Executive Assistant