Terrace/patio

Reviews of Home2 Suites by Hilton McAllen

3 out of 5
Home2 Suites by Hilton McAllen
525 South Ware Rd, McAllen, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 373 out of 542 reviews" "
Rating 8 - Good. 111 out of 542 reviews" "
Rating 6 - Okay. 24 out of 542 reviews" "
Rating 4 - Poor. 8 out of 542 reviews" "
Rating 2 - Terrible. 26 out of 542 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Amenities
Nice
Stayed 2 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Jessica,Thank you for sharing your feedback with us. We appreciate knowing that you had a pleasant experience during your stay at our hotel. If there's anything else we can assist you with, please do not hesitate to reach out.

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Humberto,We are thrilled to hear you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

10/10 Excellent

Carolina Graciela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Carolina Graciela,We are thrilled to hear you enjoyed our hotel's convenient location. We appreciate your feedback and hope you had a wonderful stay with us.

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop at Home2
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Angelo,We're delighted to hear you had a positive experience during your stay at Home2. Should you require any assistance or have further feedback, please feel free to reach out to our management team directly. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff was very nice. Hotel was very clean. The rooms did not match the pictures on Expedia (seemed much older than the hotel should be - probably paint scheme). The bed was comfortable. But the breakfast was very sad.
Stayed 3 nights in Feb 2024
Response from Manager on 16 Feb 2024
Hello Mark,Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be very nice and our hotel to be clean. We apologize if the rooms did not meet your expectations. Our team continually works to update our property and ensure accurate representation. We're pleased that you found the bed comfortable. We're sorry to hear that you were disappointed with breakfast and appreciate your input. Your comments will be shared with our management for their review.

10/10 Excellent

Sang Koo

near the shopping mall
Stayed 2 nights in Feb 2024
Response from Manager on 13 Feb 2024
Hello Sang Koo,Thank you for choosing our hotel for your recent stay near the shopping mall. We appreciate your feedback and apologize for any inconveniences you may have encountered. Ensuring our guests have a comfortable experience is important to us, and we apologize if we fell short during your visit. We value your input and will use it to enhance our services. We hope to have the opportunity to welcome you back in the future and provide an improved stay.

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern a lot of amenities definitely would recommend
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello christopher,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, modern, and well-equipped. Recommendations mean a lot to us and we appreciate you taking the time to share your experience. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 12 Dec 2023
Hello Esther,We appreciate your excellent rating and are thrilled to hear that you had a wonderful stay with us. If you have any additional comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another outstanding experience.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airplane traffic from nearby airport disturbed my sleep. It was only temporary since the airport is not very large.
Stayed 5 nights in Nov 2023
Response from Manager on 2 Dec 2023
Hello Roy,Thank you for sharing your feedback regarding the airplane traffic near our hotel. While we understand that it may have caused some temporary disturbance to your sleep, please note that the airport's size limits the frequency and duration of flights. We apologize for any inconvenience caused and hope that overall, you had an enjoyable stay with us.

10/10 Excellent

Ibiana

Stayed 1 night in Nov 2023
Response from Manager on 9 Dec 2023
Hello Ibiana,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience during your time with us. If you have any additional feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back again in the future for another memorable stay!

6/10 Okay

Dede, Richmond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It’s ok just needs update. Dishwasher smelled
Stayed 1 night in Sep 2023
Response from Manager on 11 Oct 2023
Hello Dede,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very courteous staff, hotel was extremely clean and great location
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hi Vanessa,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

6/10 Okay

Esteph

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room we had had a broken lock for the restroom so it wouldn’t stay close. We had to improvise to keep the door close. They weren’t able to fix it or get us into a new room.
Stayed 1 night in Sep 2023
Response from Manager on 28 Oct 2023
Hello Esteph,We apologize for the inconvenience caused by the broken lock in your restroom. We will make sure to address this issue promptly to ensure our guests' satisfaction. Thank you for bringing it to our attention.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super good option
Very good attention in the front desk, de room was very clean and had everything you need
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hi Isabel,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

2/10 Terrible

Gabriela

Stayed 1 night in Aug 2023
Response from Manager on 10 Sept 2023
Hello Gabriela,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is great! Staff is friendly and the room was super super clean!!! Location is excellent, next to the convention center, many restaurants, and shopping. Right by the freeway as well for easy access.
Stayed 1 night in Aug 2023
Response from Manager on 9 Aug 2023
Hi Ruth,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

10/10 Excellent

Sixto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Manager on 18 Jul 2023
Hello Sixto,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Virginia

Stayed 2 nights in Jul 2023
Response from Manager on 4 Aug 2023
Hello Virginia,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

Abigail

Stayed 1 night in Jun 2023
Response from Manager on 22 Jun 2023
Hello Abigail,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Antonio

Stayed 1 night in Jun 2023
Response from Manager on 4 Jul 2023
Hello Antonio,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 6 May 2023
Hello Kevin,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay here again
Stayed 1 night in Apr 2023
Response from Manager on 25 Apr 2023
Hi Laura, I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 25 Apr 2023
Hello Michael,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Iris

Stayed 1 night in Apr 2023
Response from Manager on 10 May 2023
Hello Iris,Thank you so much for the incredible rating. We look forward to your next visit.

8/10 Good

Eugenio

Stayed 3 nights in Apr 2023
Response from Manager on 13 Apr 2023
Hello Eugenio,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Victoria

Stayed 1 night in Mar 2023
Response from Manager on 25 Apr 2023
Hello Victoria,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. Helpful staff.
Stayed 1 night in Mar 2023
Response from Manager on 13 Mar 2023
Hello Alex,Thank you for sharing your experience. We truly appreciate the insight regarding our staff. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

SHAWN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
XYZ
Stayed 1 night in Mar 2023
Response from Manager on 11 Mar 2023
Hello SHAWN,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location.
Stayed 1 night in Feb 2023
Response from Manager on 21 Feb 2023
Hello Juan,Thank you for taking the time to share your comments regarding our staff as well as our location. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Remigio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was very friendly even though I arrived like at 10:30pm to check in. Check in was quick and the staff was very helpful.
Stayed 1 night in Feb 2023
Response from Manager on 18 Feb 2023
Hello Remigio,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and front desk. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Thelma, roma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the property has excellent amenities and the safety and security is a big relief.
Stayed 1 night in Feb 2023
Response from Manager on 12 Feb 2023
Hello Thelma,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our property and your comments about our amenities . I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Blanca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 1 night in Jan 2023
Response from Manager on 23 Jan 2023
Hello Blanca,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very calm and quiet place. Staff was lovely and attentive. Definitely a great place for a weekend getaway
Response from Manager on 17 Jan 2023
Hello Diana,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Jaime

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like this place very comfortable. Very clean. Great stuff for sure Coming back.
Response from Manager on 17 Jan 2023
Hello Jaime,We can't thank you enough for sharing your feedback with regards to our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

VIRGINIA

Response from Manager on 7 Mar 2023
Hello VIRGINIA,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excellent

Vinaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect getaway
It’s really close to everything. The hotel provided a shuttle to the restaurant, there’s an outside fire pit and a lovely happy hour! We’ll definitely return
Stayed 3 nights in Jan 2023
Response from Manager on 12 Jan 2023
Hello Vinaya,Thank you for taking the time to share. We appreciate your feedback regarding our shuttle. Please do come see us again.

10/10 Excellent

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Very clean and very spacious was happy with my stay
Response from Manager on 9 Dec 2022
Hello Daniel,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I did not like the overdone Christmas decorations the first week of November. What happened to Thanksgiving?
Stayed 1 night in Nov 2022
Response from Manager on 7 Nov 2022
Hello Maria,Thank you for your review and comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Aleida

Response from Manager on 2 Feb 2023
Hello Aleida,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 Excellent

Andrea

Stayed 2 nights in Oct 2022
Response from Manager on 30 Jan 2023
Hello Andrea,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Excellent

eligio

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Manager on 14 Aug 2022
Hello eligio, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

10/10 Excellent

Aldo

Stayed 1 night in Jul 2022
Response from Manager on 31 Oct 2022
Hello Aldo,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
walked in late and dishwasher was on...no big deal... just surprised me...other than that it was perfect great location also.
Stayed 1 night in Jul 2022
Response from Manager on 29 Jul 2022
Dear Guest, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our location. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unpleasant Clerk
The hotel itself was very nice and it was a pleasant stay, but the front desk clerk was very rude. We drove 7 hours and after a morning soccer game we were ready to rest before our son's next game. We wanted to check in early, which we've never had a problem before at any hotel, but she made us wait. We waited for 3 hours till check in and then she said our room wasn't ready. I went back in for the 5th time & she was checking in two other families, even though she knew we had been waiting for hours. I finally had enough and asked for our room since it was past 40 min from the check in time. She didn't say anything and just gave me the hotel key cards. Didn't explain breakfast time, check out times, but I figured it out online. We had our dog with us too and it was tough waiting it out in the parking lot till she "decided" to give us a room. Will not be staying at this location when we come again for a soccer tournament.
Stayed 2 nights in Jul 2022
Response from Manager on 14 Jul 2022
Dear Guest, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

10/10 Excellent

Santiago

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was clean
Stayed 3 nights in Jun 2022
Response from Manager on 7 Jul 2022
Hello Santiago, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

10/10 Excellent

Norma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on 21 Jun 2022
Hello Norma, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

8/10 Good

Rey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Noisy from 1030 pm till 300 am called the front desk three different times and nothing done will never stay in this location again and will not recommended it to friends and family.
Stayed 2 nights in Jun 2022
Response from Manager on 19 Jun 2022
Hello Rey, Thank you for taking the time to share your comments regarding our location as well as our front desk. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Hanhyo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on 6 Jun 2022
Hello Hanhyo, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

10/10 Excellent

Norma

Stayed 1 night in Jun 2022
Response from Manager on 6 Jun 2022
Hello Norma, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

2/10 Terrible

Patricia

Stayed 1 night in Jun 2022
Response from Manager on 2 Sept 2022
Hello Patricia,It was our privilege to earn your business and we hope to host you again on your next trip.,