Terrace/patio
Check availability

Reviews of Cresta Maun

4 out of 5
Cresta Maun
Plot 16719, Thamalakane River, Maun

Reviews

7.6

Good

Rating 10 - Excellent. 9 out of 33 reviews" "
Rating 8 - Good. 15 out of 33 reviews" "
Rating 6 - Okay. 3 out of 33 reviews" "
Rating 4 - Poor. 3 out of 33 reviews" "
Rating 2 - Terrible. 3 out of 33 reviews" "

8.6/10

Cleanliness

7.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Tyler, Douglasville

Stayed 1 night in Mar 2024

6/10 Okay

Alexis

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Staff not trained for their jobs. Very disappointed in this Hotel. Will never go their again.
Stayed 2 nights in Sep 2023

6/10 Okay

Carlo

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Other guests behaviour not managed by staff, noise in the corridor, staff not efficient in arranging transport, shower with no pressure, etc.
Stayed 2 nights in Jul 2023
Response from Tebogo Chilume on 24 Jul 2023
Good day Thank you for reviewing Cresta Maun Resort. We were honoured to have you as our Guest. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings.Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. We hope to see you at Cresta Maun again soon!Kind regards,Cresta Maun

4/10 Poor

Sylvain

Liked: Cleanliness, room comfort
Disliked: Staff & service
Reception all mixed-up!
We were given key of room already occupied... then no towel and no hot water in the shower of the 2nd room.
Stayed 1 night in May 2023
Response from Tebogo Chilume on 30 May 2023
Good day Thank you for reviewing Cresta Maun Resort. We were honoured to have you as our Guest. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings.Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. We hope to see you at Cresta Maun again soon!Regards,Cresta Maun Resort

2/10 Terrible

Patrick

Early afternoon I contacted Expeidia to change reservation to next day due to car problems. I was told hotel was not answering its phone but that Expedia would continue to try to reach them and email me. By next day, still nothing. Hotel needs to answer its phone and respond to enquiries and Expedia should have sent me an update,
Stayed 1 night in Jul 2022

4/10 Poor

Frederick

for a new hotel they sure messed up - goofy design with the glass shower right next to the bed. Water goes everywhere. Noisy rooms. no mosquito nets and no screens on the windows. Noisy rooms. Average food.
Stayed 1 night in Jun 2022
Response from Tebogo Chilume on 29 Jun 2022
Good day Thank you for reviewing Cresta Maun Resort. We were honoured to have you as our Guest.. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. We hope to see you at Cresta Maun again soon! Kind regards, Cresta Maun Resort

8/10 Good

Vushe

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Secluded and quiet Some renovations needed
Stayed 3 nights in Apr 2022
Response from Pamela on 16 May 2022
Good day Thank you so much for your valued feedback and for choosing Cresta Maun as your preferred hotel. We will take the feedback into consideration to better your next stay. Regards

8/10 Good

Terrance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maun Hotel
Friendly staff, airport transfers.
Stayed 1 night in Jan 2022
Response from Tebogo Chilume Guest Relations Officer on 25 Jan 2022
Good day Thank you for reviewing Cresta Maun Resort. We were honored to have you as our Guest Regards, Cresta Maun Resort

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in frustration
On our second trip the reception and checking in was very disappointing I was made to wait for a long time. I requested a room down stairs was given upstairs making extremely difficult for my wife to walk. After a long time two staff members assisted
Stayed 4 nights in Jan 2022
Response from Tebogo Chilume Guest Relations Officer on 25 Jan 2022
Good day Thank you for reviewing Cresta Maun Resort. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer We were honored to have you as our Guest Regards, Cresta Maun Resort

10/10 Excellent

Tshepo

Stayed 2 nights in Dec 2021
Response from Tebogo Chilume Guest Relations Officer on 19 Jan 2022
Good day Thank you for reviewing Cresta Maun Resort Hotel. We were honored to have you as our Guest Regards, Cresta Maun Resort Hotel

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cresta Maun review
Stayed 7 nights in Jun 2021
Response from Dulcie on 23 Jul 2021
Dear Jamie, Thank you. We always appreciate hearing feedback about the experience that we provide. We hope to see you at Cresta Maun again soon! Kind regards,

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Tebogo Chilume Guest Relations Officer on 19 Jan 2022
Good day Thank you for reviewing Cresta Maun Resort. We were honored to have you as our Guest Regards, Cresta Maun Resort

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Cresta Maun is a great choice in Maun which surprisingly lacks decent accommodation. We came here from a horrible experience at another hotel. Staff was nice. We didnt try the breakfast. Transportation to and from the airport was easy and included with the stay. A few items to consider" There is another Cresta in Maun and we were really confused because google had 3 Cresta Maun's when searching. So best to use the shuttle provided by the hotel. The shower is in the room with no door. This maybe off putting for some but wasn't an issue for us at all. The air conditioner was weak (not too bad though).
Stayed 1 night in Dec 2019
Response from Palesa on 8 Feb 2020
Dear James, Thank you for staying at Cresta Maun. We appreciate your feedback on areas needing attention. Kind regards Palesa Kungoane Online Administrator Cresta Maun

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Service excellent, people friendly overall pleasant experience!
Stayed 1 night in Oct 2019
Response from Tebogo Chilume Guest Relations Officer on 19 Jan 2022
Good day Thank you for reviewing Cresta Maun Resort. We were honored to have you as our Guest Regards, Cresta Maun Resort

8/10 Good

Holly

Liked: Cleanliness, property conditions & facilities, room comfort
I would probably stay again, however...
The hotel and amenities were all very nice. The staff could of been a little more helpful, some were very friendly while others made it feel as if it were an inconvenience to them to help us.
Stayed 2 nights in Oct 2019
Response from Tebogo Chilume Guest Relations Officer on 19 Jan 2022
Good day Thank you for reviewing Cresta Maun Resort. We were honored to have you as our Guest Regards, Cresta Maun Resort Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Tebogo Chilume Guest Relations Officer on 19 Jan 2022
Good day Thank you for reviewing Cresta Maun Resort. We were honored to have you as our Guest Regards, Cresta Maun Resort

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was advertised as 3 star and it is. There was a 2 hr delay at check in and was not told why, but they were accommodative at check out. The rooms were clean and modern, the staff courteous and helpful; but then most of Botswana is like that. The water is salty and we were provided with bottled water. The food is below average and slightly expensive. No water in river when we were there and so no wild animals. overall a happy experience
Stayed 1 night in Sep 2019
Response from Palesa on 10 Sept 2019
Dear Anonymous, Thank you for staying at Cresta Maun. We were honoured to have you as our guest. We sincerely apologize about the inconvenienced caused during your check in. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Maun

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are extremely friendly and helpful, rooms are clean and neat. Always a pleasant stay.
Stayed 1 night in Jun 2019
Response from Palesa on 9 Jul 2019
Dear Anonymous, Thank you for choosing Cresta Maun. We were delighted to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Maun

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from Palesa on 8 Apr 2019
Dear Anonymous, Thank you for choosing Cresta Maun. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Maun

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Palesa on 3 Jan 2019
Dear Anonymous, Thank you for staying at Cresta Maun. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Maun

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended business hotel
Cresta Maun is a business hotel on the edge of the Okavango...an interesting combination. The setting is fabulous on the banks of the Thamalakane River and it's a great location for tourists wanting a stop-over en route to safari. Given the relative remoteness of Maun the management do a great job of creating a quality experience for guests. As a regular business visitor to the town, Cresta Maun is a no-brainer: friendly staff, good wifi, surprisingly good food, decent bar experience, efficient front desk and a secure, well maintained property. Being a little way out of town, a car is essential if you need to get around easily.
Stayed 4 nights in Dec 2018
Response from Palesa on 24 Mar 2019
Dear Adam, Thank you for staying at Cresta Maun. We were delighted to have you ad our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Maun

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing weekend
Stayed 2 nights in Nov 2018
Response from Palesa on 21 Mar 2019
Dear Keith, Thank you for staying at Cresta Maun. We were honoured to have you as our guest. We look forward to you next visit. Kind regards Palesa Kungoane Online Administrator Cresta Maun

8/10 Good

Millietess, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Maun hotel we have stayed in (so far)
Nice new hotel in Main. Staff and service good. We had a good meal in the restaurant and the room was comfortable. Down side - the pool was a bit 'murky' and very cold for swimming. There was also a bad smell near our room. We asked to be moved and reception arranged this. We subsequently heard that they water the gardens with treated sewage!! Hence the smell. Bizarre given the proximity to the river.
Stayed 1 night in Sep 2018
Response from Palesa on 18 Oct 2018
Dear Millietess, Thank you for staying at Cresta Maun. We were honoured to have you as our guest. We appreciate your feedback on areas needing attention. Kind regards Palesa Kungoane Online Administrator Cresta Maun

8/10 Good

Kurt, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Overnight en route to a lodge
It was a one night stay en Route to my final destination
Stayed 1 night in Aug 2018
Response from Palesa on 17 Aug 2018
Dear Kurt, Thank you for staying at Cresta Maun. We were honoured to have you as our guest. Kind regards Palesa Kungoane Online Administrator Cresta Maun

10/10 Excellent

tony, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was very good, charming location and staff very
staff were very good but my regonal accent communication was some times slow but enjoyable
Stayed 4 nights in Jul 2018
Response from Palesa on 7 Aug 2018
Dear Tony, Thank you for choosing Cresta Maun. We were delighted to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Maun

2/10 Terrible

Ulrike

Disliked: Staff & service, property conditions & facilities, room comfort
Eine einzige Zumutung
Zunächst wurde die Buchung geleugnet. Wir bekamen nicht die gebuchten zwei Einzelbetten. Wegen einer „Happy Hour“ konnten wir wegen des enormen Musiklärms bis Mitternacht nicht schlafen. Und dafür muss man zahlen…
Stayed 1 night in Jun 2023
Response from Tebogo Chilume on 19 Jul 2023
Good day Thank you for reviewing Cresta Maun Resort. We were honoured to have you as our Guest.. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings.Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. We hope to see you at Cresta Maun again soon!Kind regards,Cresta Maun

2/10 Terrible

Ulrike

Stayed 1 night in Jul 2023
Response from Tebogo Chilume on 19 Jul 2023
Good dayThank you for reviewing Cresta Maun Resort.We were honoured to have you as our GuestRegards,Cresta Maun Resort

6/10 Okay

carlos nesme

Travelled with family
Liked: Cleanliness, staff & service
It was just ok! The price for it doesn’t match for the property

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Die Unterkunft ist phantastisch, bedauerlicherweise jedoch schwer zu finden, da es keine Straßenadresse gibt. Das Personal war nicht in der Lage, den Weg zum Hotel telefonisch zu erklären, das hat uns zwei Stunden Urlaubszeit gekostet.
Stayed 1 night in Jul 2019
Response from Palesa on 18 Jul 2019
Dear Anonymous, Thank you for choosing Cresta Maun. We were honoured to have you as our guest. We sincerely apologize for the inconvenience caused regarding directions. Kind regards Palesa Kungoane Online Administrator Cresta Maun

4/10 Poor

junwon

Liked: Staff & service
Disliked: Cleanliness
물에서 냄새가 나요
Stayed 4 nights in Feb 2019
Response from Palesa on 6 Mar 2019
Dear Junwon, Thank you for choosing Cresta Maun. We were honoured to have you as our guest. We appreciate your feedback on areas needing attention. Kind regards Palesa Kungoane Online Administrator Cresta Maun

10/10 Excellent

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utmärkt hotell
Ett mycket trevligt hotell med bra läge och hög service.
Stayed 4 nights in Jan 2019
Response from Palesa on 14 Jan 2019
Dear Magnus, Thank you for staying at Cresta Maun. We were delighted to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Maun

8/10 Good

Fernando, sao paulo

Disliked: Cleanliness, staff & service
dificil de chegar
longe do aeroporto, so o transfer salva, faltou toalha, a area de turismo do hotel nao estava afim de trabalhar
Stayed 2 nights in Sep 2018
Response from Palesa on 12 Sept 2018
Dear Fernando, Thank you for choosing Cresta Maun. We were honoured to have you as our guest. We appreciate your feedback on areas needing attention and sincerely apologize for the inconvenience caused during your stay. Kind regards Palesa Kungoane Online Administrator Cresta Maun