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Reviews of Hotel Tamanoyu

3.5 out of 5
Hotel Tamanoyu
1-28-16 Asama Onsen, Matsumoto, Nagano

Reviews

9.4

Exceptional

Rating 10 - Excellent. 28 out of 39 reviews" "
Rating 8 - Good. 10 out of 39 reviews" "
Rating 6 - Okay. 1 out of 39 reviews" "
Rating 4 - Poor. 0 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The best Ryokan experience. The room is spacious, staffs are very friendly and try their best to make the guest feel like back home. The onsen is good, only tried the public one, but is good enough. The dinner is the highlight, the best we ever had. Beef, handmade soba etc... and the after dinner concert is a surprise. Really enjoy the stay , wish can stay longer
Room view
Stayed 1 night in Dec 2019

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Lilienthal, Bethlehem, PA, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the private bath on the roof with view of the city.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury service and luxury price to match
Traditional luxury service in unique rooms. You do pay for it: very expensive!
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They had 4 outdoor, rooftop private Onsens and 2 indoor public Onsens. We spent two nights and used the private Onsens four times. Absolutely fabulous. The rooms were traditional Japanese style Ryokens and it was something I would recommend for everyone visiting to give a try. The hotel was exceptionally clean.
Stayed 2 nights in Jun 2019

10/10 Excellent

Miho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

J S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Excellent small Ryokan with choice of Onsen facilities. Great service and very good food. Only drawback is that location is a long way from Matsumato Castle, the station and other tourist spots. No problem if you have a car but taxis are few and far between.
Stayed 2 nights in May 2019

10/10 Excellent

Shelley, Edmonton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful traditional Japanese hotel with some western touches to make visitors feel welcome. Service was outstanding by very friendly staff
Stayed 1 night in May 2019

10/10 Excellent

Pimpisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
เป็นเรียวกังที่น่ารักมาก บริการ-ให้คำแนะนำดีมาก
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Ayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the private onsen, the design of the room, the staff’s service. But the location of the place is real bad because it does not have shuttle service and the public bus’s timing is also bad because of its Low frequency.
Stayed 2 nights in Mar 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an amazing experience at a beautiful hotel. My husband and I remember our trip here often and would love to go back
Stayed 1 night in Oct 2018

10/10 Excellent

Erick M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and food = incredible experience
This was our "ryokan experience" on our recent trip around Japan, and what an experience! Kota and his staff were incredibly gracious and accommodating. The rooms are understandably spartan, but that's the point. The washoku meals were fabulous. We are not breakfast eaters, but we couldn't help but make an exception here. The same goes for the President's soba. Both the public and private onsens are well maintained and a welcome respite after days of travel or walking the streets of Matsumoto. Of the four hotels we stayed in around Japan, this is the one we will definitely be returning to!
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great for family and couple travelling in Matsumot
Good onsen hotel in Matsumoto. But will likely need to access by car or taxi from Matsumoto.
Stayed 1 night in Dec 2018

10/10 Excellent

Pong, Hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in matsumoto
Very good hotel with hot spring with Japanese style breakfast and dinner, especially soba noodles of this area.
Stayed 2 nights in Sep 2018

10/10 Excellent

Dee, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and customer service
We had a large Japanese style corner room with open-air bath. The bath had windows that opened, so you could soak whilst looking out over the city to the mountains. I just wish we'd had more time to enjoy it, (we were only there overnight). The staff were expecting us and we were given a wheatgrass drink and cake whilst checking in. The room was large and the futons comfy. Giving us washbags with complementary towels was a nice touch, as was providing hot water in a thermos for us to make tea. The hotel provided a vegetarian meal for me and my younger son, (and gave us a cash refund as what we ate was less than the 'half board' kaiseki). They were able to cater for my older son's peanut/nut allergies. Breakfast was spectacular, (a vegetarian Japanese breakfast was provided for me and my younger son. We booked an eve session in one of the rooftop onsens at no extra cost. There is a lovely gift shop in the lobby. The hotel is easy to find by using the no.32 bus at stop no.1 outside Matsumoto station. Get a map from the hekpful staff in tourist information, (in the station) and ask them to mark the hotel on the map. Don't expect to do anything outside the hotel in the evening. It's in a residential area - the hotel IS the destination. I would go back to Matsumoto just to stay in this hotel - it was that good. I have stayed in some pretty nice hotels, at various places around the world, and this was up there with the bes for me. It is just a really lovely place.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝夕の食事が最高だった！スタッフのみなさん親切でとても良い旅になりました。ありがとうございました。
Stayed 1 night in Oct 2020

10/10 Excellent

tatsumi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お勧めできる宿
全てのサービスが親切丁寧。 無料の里山探索ツアー6:30～1時間半とても良かった
Stayed 1 night in Aug 2020

10/10 Excellent

MIKI, 宮城県仙台市

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋の冷蔵庫が冷えない。大浴場の露天風呂の入り口が開かなかった。
Stayed 1 night in Jul 2020

8/10 Good

minmi, 千葉県

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
他県に移動が解禁になって初日だったので、まだまだ人は少なかったですが、お風呂はとても気持ちが良かったです！ 朝の朝食も美味しくいただきました！
Stayed 1 night in Jun 2020

10/10 Excellent

KEIKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
心尽くしに感謝
家族旅行(5人)で利用しました。 到着が夕食の提供時間を過ぎていたにも関わらず、気持ち良くご対応頂きました。 お料理もとっても美味しく、細やかな心づかいを感じました。 お部屋は二間続きの和室でした。 洗面がダブルボールで、おトイレも2つあり、非常に助かりました。 松本に行くことがあれば、また是非、玉之湯さんにお世話になりたいと思います。
Stayed 1 night in Apr 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事が美味しかったです。
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
静かで快適でした。 貸切の屋上露天風呂は季節が良ければ最高かも。 たまたま暖かい日でしたが、それでも寒かったです。 雪が降っていても、良かったかもしれません。
Stayed 1 night in Feb 2020
Response from フロント　広田 on 17 Feb 2020
この度は数ある旅館の中から当館をお選び頂きまして、誠にありがとうございました。 当館でのご滞在を満喫して頂けましたこと、私共も嬉しく感じております。 また信州の方へお出かけになられる機会がございましたら、当館へお帰り頂けますこと、スタッフ一同、心よりお待ち申し上げております。 フロント　広田正弘

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Hin Ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Daisuke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

takayoshi

Liked: Staff & service, property conditions & facilities
朝食付き1泊だったんですけど周辺に飲食店が少なく到着前に済ませておくのがよいと思います。朝食は美味しく頂きました。
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are polite and helpful. Room is comfortable and hotel has a really nice.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

しんみん, 京都

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても気持ちの良いおもてなし、また訪れたくなりました。
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Yoshiaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切丁寧なおもてなし
急なリクエストにも迅速に対応してくれて、たいへん快適に過ごすことができました。
Stayed 1 night in Oct 2018

8/10 Good

Mayumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
夫婦水入らずで！
お食事も温泉も満足でした！
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

c, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serving dinner and breakfast in a private room is good. The food quality is acceptable. Price justified.
Stayed 1 night in May 2018

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Accueil parfait, le personnel est aux petits soins ! Possibilité de réserver gratuitement un bain privatif, accueil avec thé et mochi, petit cadeau de la part de l'hôtel en partant : tout est fait pour que vous vous sentiez bien. Petit déjeuner copieux (choix entre un petit déjeuner japonais ou occidental).
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lejos del centro, pero merece la pena.
Todo perfecto, los onsen privados son magníficos, y la comida es buenísima con un precio más que adecuado. Además hablan español.

10/10 Excellent

みけ, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
心が元気になるホテル
お料理も美味しくお腹がいっぱいになるまでたべられます。温泉も、露天風呂があり ゆったり楽しめます。お部屋は、寝心地のよいベットで空調も快適で朝までぐっすりと寝られます。
Stayed 1 night in Mar 2018