Bar (on property)
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Reviews of Horse and Jockey Inn

2.5 out of 5
Horse and Jockey Inn
85 Arawa St, Matamata, Waikato

Reviews

6.6
Rating 10 - Excellent. 30 out of 191 reviews" "
Rating 8 - Good. 62 out of 191 reviews" "
Rating 6 - Okay. 46 out of 191 reviews" "
Rating 4 - Poor. 35 out of 191 reviews" "
Rating 2 - Terrible. 18 out of 191 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice play to stay
Stayed 1 night in Apr 2024

6/10 Okay

Gail

Travelled with family
Liked: Staff & service
The bedroom and ensuite were moderately comfortable and clean. The communal kitchen needed a good clean, especially the table. The kitchen tea towels and dishcloth were filthy and need regular/daily replacement, if you want guests to complete the job of cleaning and putting away their own dishes,
Stayed 2 nights in Apr 2024

6/10 Okay

David, Tannum sands

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were friendly and helpful. Rooms were basic and a little dated, but clean. Was fine for the overnight we needed
Stayed 2 nights in Mar 2024

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

John

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No TV, poor wifi, hot water ran out very quickly, no lift, doors hard to open with only 1 key, windows easily accessed from outside. On positive side, cleanish and quieter than expected. Close to restaurant and cafes.
Stayed 1 night in Mar 2024

8/10 Good

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable beds Would have been nice to have a glass in the bathroom
Stayed 1 night in Mar 2024

6/10 Okay

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Tony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Basic property but great if you are just looking for a bed for the night. Very Clean and tidy and a restaurant and bar onsite.
Stayed 1 night in Feb 2024

4/10 Poor

Bill

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No facilities at all in the room. No air conditioning, no TV. Shower/toilet area very badly stained and floor very dirty. Does not live up to it's advertisement.
Stayed 3 nights in Jan 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Handy location for a visit to Hobbiton and Matamata. Basic accommodation, with a comfy bed.
Stayed 1 night in Feb 2024

10/10 Excellent

STEVE

Stayed 1 night in Jan 2024

2/10 Terrible

Heather

Disliked: Property conditions & facilities, room comfort
Awful experience
It was awful. No tea/coffee, no tv, no wifi. Loud music/disco until after midnight. If i had the choice again between this "hotel" and sleeping in my car, i would sleep in my car. Truly awful. Don't book here
Stayed 1 night in Jan 2024

2/10 Terrible

Jaskaran

Stayed 4 nights in Jan 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was such a very lovely place to stay. Would recommend staying here again .
Stayed 2 nights in Jan 2024

4/10 Poor

Ashley

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very basic room. Needed to request housekeeping and fresh towels. The bar downstairs incredibly noisy at night with the crowd exiting and shouting in the streets after closing making it very difficult to sleep. The cigarette smoke from downstairs also infiltrated the room making difficult to breathe properly. Friendly staff.
Stayed 3 nights in Jan 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 1 night in Jan 2024

6/10 Okay

Carolyn Ott

Liked: Cleanliness, staff & service, room comfort
While there is no AC, there is a fan that works well. AC really wasn’t needed. No soap or shampoo in the shower so bring your own. Inexpensive place to stay for a night to visit Hobbiton.
Stayed 1 night in Jan 2024

6/10 Okay

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities
It was clean and tidy in the room but only a fan that didnt move around. It was hot in the room and the linen looked aged. It was great walking distance to shops and good customer service
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and very reasonable prices
Stayed 1 night in Jan 2024

4/10 Poor

Letitia

Liked: Staff & service
I believe it said no stairs in accomodation. But there is a ight of starod
Stayed 1 night in Jan 2024

8/10 Good

Jigen

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

4/10 Poor

Francoise

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like a small room barely big enough for 2 single beds, bathroom the gents down the corridor, curtains in shreds and doesn't fit the window, above a noisy bar with music till 1 am an electric motor that ran flatout all night just outside the window then this is for you, not me never again . Oh it had wifi.
Stayed 1 night in Dec 2023

6/10 Okay

A.L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It does not say that they have karaoke, DJ playing on Friday Saturday night that plays until 1am… rooms are located upstairs so it is very loud and the bass almost rocks your room.
Stayed 2 nights in Dec 2023

2/10 Terrible

Fiona

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't recommend it. Disappointing for the price.
Stayed 1 night in Nov 2023

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The main things we found that we didnt like was that there wasn't a chair in the room & the on suit didn't have room to put things.
Stayed 1 night in Nov 2023

4/10 Poor

RENEE

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the Horse and Jockey and the town of Matamata a great base station for reaching a lot of attractions in this area. Hobbiton (Well worth seeing) only 15min away. Hamilton Gardens (well worth seeing) approximately 45min away. Mitai Māori Village (well worth seeing) approximately 50min away. Food at Horse and Jockey was great. Highly recommended their ribs. Thursday night was Karaoke night until 11pm. Band on Friday night to 12.30 am (bring ear plugs to sleep) Staff their are friendly and very helpful Room was a little bit hot. Didn’t use the fan in the room. No air conditioner
Stayed 2 nights in Oct 2023

4/10 Poor

Sylvano

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Un confort très spartiate, hôtel extrêmement bruyant, des individus n'ont rien trouvé de mieux que de continuer leur soirée arrosée dans le couloir jusqu'à 2h du matin sans que personne ne vienne les voir pour cesser ces conversations de comptoir. J'étais à 2 doigts de sortir dans ce couloir pour leur dire. 2 heures du matin était ma limite. Heureusement qu'ils ont cessé à cette heure là car je pense que ça allait très mal se passer. Un irrespect total.
Stayed 1 night in Oct 2023

8/10 Good

Bren

Travelled with family
Liked: Cleanliness, staff & service
Was a good room for a family
Stayed 2 nights in Oct 2023

4/10 Poor

James

Stayed 1 night in Sep 2023

2/10 Terrible

Remsia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel from hell
The advert is all lies. There was no wifi. No kid friendly area. No climate controlled heating. No cleanliness. Its above an R18 casino bar with live music all night. The heating consists of a 4 fin oil heater. The shower hadnt been cleaned. And my kids found vaping device's and used covid tests under the bed.
Stayed 1 night in Sep 2023

8/10 Good

Maikou, Turlock

Property is on top of a bar/restaurant so Friday and Saturday night will definitely be full of music and loud noises.

6/10 Okay

Taya

Liked: Staff & service
Average overall
Stayed 1 night in Sep 2023

2/10 Terrible

karen

Stayed 1 night in Sep 2023

4/10 Poor

Helen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Shower leaked /flooded onto bathroom floor and bedroom carpet. No tea and coffee facilities or glass to be able to have water. I missed that there was no tv. Pretty poor value for the price.
Stayed 1 night in Sep 2023

8/10 Good

Yesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bar and hotel in a quiet neighborhood.
Stayed 1 night in Jul 2023

4/10 Poor

Jane

Liked: Staff & service
Disliked: Property conditions & facilities
Staff friendly and helpful. Room had no tv. No secure parking. Pub was loud until around 1130pm. Noisy people in the hallways throughout the night. Not recommended for the price !
Stayed 1 night in Jul 2023

6/10 Okay

Jane

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This place is basic
Stayed 1 night in Jul 2023

2/10 Terrible

Steve

Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy on Saturday as there was a live DJ downstairs.😩😒🤔 The food from the bar/restaurant was very nice😊
Stayed 2 nights in Jun 2023

8/10 Good

Yanbing

Stayed 1 night in Jun 2023

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Do not stay here if you're planning on checking in late. I called the hotel a dozen times, no answer. I left them a message, emailed them, and contacted hotels.com and was unable to get late check in instructions despite the fact they say to contact them if you're going to check in late. I slept in the back of a Toyota Carolla because Harry Styles had the upper half of the north island entirely booked by the time I arrived and hotels.com gave me a measly $50 credit.
Stayed 1 night in Mar 2023

4/10 Poor

Bronwyn

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not suitable for pensioners
Stayed 1 night in Apr 2023

2/10 Terrible

nivedha

Stayed 1 night in Apr 2023

6/10 Okay

JOHN

Liked: Cleanliness, staff & service
Very basic, no TV, No Air-con, sould be a 2 star
The room did the job, no tea or coffee making facilities, Restaurant was okay. The band played until 1.00 am and doors banged regularly and loud .They had put foam into the door jambs however they still banged.
Stayed 1 night in Apr 2023

6/10 Okay

Cathy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, amenities
This property is really a hostel above the busiest bar and gaming parlour in town. Room shaking music each night and the shared bathroom was dirty the whole time. Rooms were very cramped. The only upside was the proximity to the bus stop
Stayed 2 nights in Mar 2023

2/10 Terrible

Gary

Travelled with group
Disliked: Property conditions & facilities, room comfort
No tv, no basin plug, no glassesn no tea or coffee
Stayed 2 nights in Mar 2023
Response from Manager on 27 Mar 2023
hi we are sorry to hear about your experience.we have tea and coffee facilities in the shared room which u might have missed out, we don't advertise about TV in rooms as has a full on sky tv in restaurant.

10/10 Excellent

gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from MANAGER on 20 Mar 2023
THANKS FOR STAYING WITH US AND LOOKING FORWARD TO SEE YOU AGAIN