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Reviews of Holiday Inn Express Marseille Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Marseille Airport, an IHG Hotel
8 Impasse Pythagore, Vitrolles, Bouches-du-Rhone

Reviews

8.6

Excellent

Rating 10 - Excellent. 117 out of 223 reviews" "
Rating 8 - Good. 69 out of 223 reviews" "
Rating 6 - Okay. 16 out of 223 reviews" "
Rating 4 - Poor. 7 out of 223 reviews" "
Rating 2 - Terrible. 14 out of 223 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Stayed 1 night in May 2024
Response from katia on 21 May 2024
Bonjour, Merci beaucoup d'avoir pris le temps de laisser cette note positive à votre séjour, nous espérons vous recevoir de nouveau bientôt. Cordialement.

8/10 Good

Marianne

Travelled with partner
Pleasant airport hotel
Stayed 1 night in May 2024
Response from katia on 21 May 2024
Bonjour, Merci beaucoup pour cette note positive à votre séjour, nous espérons vous recevoir de nouveau bientôt. Cordialement.

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable rooms. Great breakfast. Free airport shuttle came quickly. Great shower and amenities. Small suggestion: Toilet seat and lid could be better. We would definitely recommend it.
Stayed 1 night in May 2024
Response from katia on 21 May 2024
Bonjour, merci pour la note. Cordialement.

8/10 Good

Mina

No WiFi in the room. We complained but it wasn’t fixed!
Stayed 2 nights in May 2024

6/10 Okay

James, Palm Beach

Stayed 1 night in Apr 2024
Response from katia on 21 May 2024
Bonjour, Merci pour la note. Cordialement,

2/10 Terrible

Henry, Fayetteville

Stayed 1 night in Apr 2024

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No ice cube machine
Stayed 1 night in Apr 2024
Response from katia on 16 Apr 2024
Bonjour, merci pour la note.

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great, very affordable, staff is excellent, shuttle is available all the time.
Stayed 1 night in Mar 2024
Response from Laura on 7 Apr 2024
Hello Douglas, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely amazing. They were very helpful .
Stayed 1 night in Feb 2024
Response from katia on 20 Mar 2024
Thank you very much

10/10 Excellent

Yuya

Stayed 1 night in Feb 2024
Response from katia on 17 Feb 2024
Bonjour, merci pour cette jolie note.

10/10 Excellent

Gil

Stayed 1 night in Feb 2024
Response from katia on 12 Feb 2024
merci de cette belle note.

10/10 Excellent

Elie

Just perfect
Stayed 1 night in Feb 2024
Response from katia on 20 Mar 2024
Thank you very much.

10/10 Excellent

Jim

Stayed 2 nights in Jan 2024
Response from katia on 20 Mar 2024
Merci pour cette belle note.

10/10 Excellent

David

Stayed 1 night in Jan 2024

8/10 Good

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je recommande la proprete et les services
Sejour et nuit calme. Hôtel propre et accessible pour rejoindre l'aéroport via la navette gratuite
Stayed 1 night in Jan 2024

8/10 Good

Karen, Aurora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable. The reason I gave a 4 rating was I was supposed to get a wake up call yit never came. Everything else wgreat
Stayed 1 night in Dec 2023

10/10 Excellent

Flavio

Stayed 1 night in Dec 2023

10/10 Excellent

zou

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is very kind and helpful
Stayed 1 night in Nov 2023
Response from Laura on 8 Dec 2023
Hello, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

2/10 Terrible

Jake

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
€13 to store luggage for a same-day arrival (compared to €10 to park for 24 hours when leaving the car there while traveling). No hand towels in the room.
Stayed 1 night in Nov 2023

10/10 Excellent

Natasha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my stay, extremely helpful staff, clean tidy room, excellent shuttle service. Will definitely stay again.
Stayed 1 night in Nov 2023
Response from La réception on 1 Dec 2023
thanks for the note

10/10 Excellent

Aaron

Stayed 1 night in Nov 2023
Response from La réception on 1 Dec 2023
merci pour la note

10/10 Excellent

Vincent

Stayed 2 nights in Nov 2023
Response from La réception on 1 Dec 2023
merci pour la note

10/10 Excellent

BENEDICTE

Stayed 1 night in Nov 2023
Response from La réception on 1 Dec 2023
merci pour la note

8/10 Good

Michael

Stayed 1 night in Nov 2023
Response from La réception on 1 Dec 2023
merci pour la note

6/10 Okay

Arthur

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Laura on 8 Dec 2023
Bonjour, Nous vous remercions d'avoir pris le temps de laisser votre avis, n'hésitez pas à nous contacter afin que nous puissions en discuter plus en détails de votre séjour et améliorer votre prochaine expérience. Cordialement,

2/10 Terrible

Denis

Stayed 1 night in Oct 2023
Response from Laura on 8 Dec 2023
Bonjour, Nous vous remercions d'avoir pris le temps de laisser votre avis, n'hésitez pas à nous contacter afin que nous puissions en discuter plus en détails de votre séjour et améliorer votre prochaine expérience. Cordialement,

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel restaurant had the most amazing food. They have an incredible chef. We stayed there both before and after a food and wine tour of Provence. Our trip was filled with amazing food. The Marseille Holiday Inn and Express had food that rivaled the bes! We also thoroughly enjoyed interacting with the staff and management. They were kind and helpful with the language.
Stayed 1 night in Oct 2023
Response from Laura on 8 Dec 2023
Hello, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and our others services. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Laura on 8 Dec 2023
Bonjour, Merci beaucoup d'avoir pris le temps de donner votre avis sur notre hôtel. J’ai le plaisir de constater que vous avez apprécié votre séjour chez nous, et je ne manquerai de partager cela avec nos équipes. Nous espérons vous accueillir à nouveau très bientôt, et vous souhaitons d'excellents voyages à venir. Bien cordialement,

10/10 Excellent

Allan

Stayed 1 night in Oct 2023
Response from La réception on 1 Dec 2023
merci pour la note

8/10 Good

Martine f

Stayed 2 nights in Oct 2023
Response from Laura on 8 Dec 2023
Bonjour, Merci beaucoup d'avoir pris le temps de donner votre avis sur notre hôtel. J’ai le plaisir de constater que vous avez apprécié votre séjour chez nous, et je ne manquerai de partager cela avec nos équipes. Nous espérons vous accueillir à nouveau très bientôt, et vous souhaitons d'excellents voyages à venir. Bien cordialement,

8/10 Good

carmen dela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice and friendly. A bit of a walk to the city center.
Stayed 1 night in Oct 2023
Response from Laura on 8 Dec 2023
Hello,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Alexander

Stayed 1 night in Oct 2023

10/10 Excellent

Julia

Stayed 1 night in Oct 2023
Response from La réception on 1 Dec 2023
merci pour la note

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast good
Stayed 1 night in Oct 2023
Response from Laura on 8 Dec 2023
Bonjour, Nous vous remercions d'avoir pris le temps de laisser un commentaire et espérons vous accueillir de nouveau pour votre prochain séjour. Cordialement,

8/10 Good

david

Liked: Cleanliness, property conditions & facilities
Close to airport property
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shuttle service to the airport
Stayed 1 night in Sep 2023

10/10 Excellent

Michael, Baton Rouge

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023

6/10 Okay

Jeffrey

Liked: Cleanliness, property conditions & facilities
Seemed very disorganized at check in. Bathroom only had two bath towels. No face towel or washcloth
Stayed 1 night in Sep 2023

8/10 Good

Dale

Stayed 1 night in Sep 2023

8/10 Good

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle service to and from the airport was very helpful and convenient. I had to make an extra round trip due to a problem with my flight and the shuttle was invaluable.
Stayed 1 night in Sep 2023
Response from Laura on 8 Dec 2023
Hello, Thank you so much for your advice, we are glad to see that you enjoyed it and to see you again for your future trip!Best regards,

10/10 Excellent

Florence

Stayed 1 night in Sep 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for an airport hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Paul, Maidstone

Liked: Cleanliness, property conditions & facilities
Excellent, clean hotel ideal for an overnight stay prior/after flight from Marseille airport. 20 min walk from airport (free shuttle available up to 11pm, no. 13 bus also available) & 10 min walk from Vitrolles Aéroport Marseille train station. Simple Breakfast included in the rate. Would use again.
Stayed 1 night in Sep 2023

10/10 Excellent

Van

Stayed 1 night in Sep 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an airport hotel so shuttle service was great and free.
Stayed 1 night in Sep 2023

2/10 Terrible

Letiica

Stayed 1 night in Sep 2023

6/10 Okay

Sebastien

Stayed 1 night in Sep 2023

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Do not eat the Vegan Poke Bowl
Room was small, but manageable for one night. We ate dinner at the sister property across the street. My meal was fine, but my friend who got the Vegan Poke Bowl got food poisoning from it that night. We tried to advise the woman at checkout the next day, but her English was poor and she didn’t understand.
Stayed 1 night in Sep 2023

8/10 Good

Petra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall this stay far exceeded our expectations. We were extremely weary after traveling for 17 hours. Excellent shuttle service, a warm greeting from reception, a clean quiet room, and a great breakfast offering. We have two more stays over the next month at this location as we transit through Marseille. So pleased we chose the HIE Marseille Airport.
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you! Great staff.
Stayed 1 night in Sep 2023