Dear Beatrix, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you appreciated the renovations in our lobby and common areas, along with the condition of your room. Our team at Hilton Garden Inn Marseille Provence Airport strives to provide a welcoming and updated environment for all our guests.However, we regret that the hallways did not meet your expectations during your stay. Please be assured, our renovation efforts are ongoing and aim to enhance all areas of our hotel. We are also sorry to hear that our staffing levels did not meet the usual high standards we set for ourselves; we are actively working to address this to ensure a smoother experience for our guests in the future.We are pleased that you found the shuttle service convenient and that the overall cleanliness and condition of the hotel were to your satisfaction. Your positive comments about our room amenities and service are much appreciated, and they motivate us to keep upholding our standards.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Lauren, Assistant Room Division Manager

Dear Joanne, Thank you very much for your kind review.It's heartwarming to know that the room amenities at Hilton Garden Inn Marseille Provence Airport met your expectations and contributed to a comfortable stay. Our team strives to provide a welcoming and enjoyable experience, and we're thrilled to hear that our staff made a great impression on you.It would be a pleasure to welcome you back. Best wishes,Lauren, Assistant Room Division Manager

Dear Ludmilla, We would like to thank you for this review about your recent experience in our hotel.We're delighted that our hotel's proximity to the airport, along with our varied and delicious dining options, left a positive impression. It's also heartening to know that you enjoyed our modern and elegant rooms and the vibrant atmosphere at our bar.We note your preference for a traditional coffee machine and appreciate this feedback. While we currently offer an electric kettle and instant coffee, we will certainly keep your preference in mind.Thank you once again for choosing Hilton Garden Inn Marseille Provence Airport for your stay. It was a pleasure to have you with us.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Lauren, Assistant Room Division Manager

Dear Elmer, Thank you very much for this kind review of your recent stay.It is truly rewarding to learn that you found our room cleanliness and hotel condition to be impeccable. Providing outstanding service is a cornerstone of our values here at Hilton Garden Inn Marseille Provence Airport, and we are delighted that our team's professionalism and friendliness left a positive impression on you.Thank you for making us your choice of accommodation. Your comment serves as a wonderful encouragement to our dedicated staff who strive to create memorable experiences for our guests.We look forward to seeing you again soon.Best regards,Lauren, Assistant Room Division Manager

Dear Mathew,Thank you for taking the time to share your feedback.We are delighted to hear that our staff's courteousness and the beauty of our common areas met your expectations and contributed positively to your experience at our hotel.However, we are truly sorry to hear that the room did not fully match your satisfaction. We take great pride in our recent renovations, and while our windows are designed to ensure energy efficiency and sound insulation, we understand that this may have affected the room's ventilation to your comfort. Please rest assured that we provide additional solutions, such as extra fans, to ensure our guests' comfort.We are committed to delivering a high level of service and accommodation, and it saddens us to learn that aspects of your stay fell short. We appreciate you bringing these matters to our attention.We hope you will consider staying with us again in the future. Best regards,Rebecca, Room Division Manager

Cher William,Merci de partager l'expérience de votre séjour.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Merci de nous envoyer plus d'informations s'il-vous-plaît sur notre boîte email hotel@hitlongardeninnmarseille.com dans une démarche d'amélioration.Nous espérons, malgré cela, vous recevoir de nouveau parmi nous.Bien à vous,Rebecca, Room Division Manager

Dear David, Thank you for providing us with your feedback.We are pleased to hear that you found our staff helpful and that the cleanliness of your room met your expectations. We regret to hear about the discomfort caused by the room temperature. Our hotel aims to provide a comfortable environment, and we offer extra fans for situations where the air conditioning system, which operates on a seasonal basis, may not meet individual preferences. Furthermore, we apologize for the inconvenience you experienced with the hot water. Please rest assured that we are attentive to such matters and continuously work to ensure our facilities meet our guests' needs. We hope that you will stay with us again in the future. Best regards,Lauren, Assistant Room Division Manager

Dear Guest,Thank you for sharing your valuable feedback regarding your recent stay with us.We are delighted to hear that you found the hotel to be in excellent condition and the rooms to be impeccably clean. It is also pleasing to know that our proximity to the airport added convenience to your travel plans.We regret to hear, however, about the issue you encountered with the payment upon checkout. While we ensure that all billing processes are smooth and accurate, it appears that there was an oversight in this instance. We truly apologize for any inconvenience this has caused you. Please rest assured that such occurrences are not reflective of our high standards of service.Your commendation of our staff and hotel facilities is greatly appreciated. We strive to provide a welcoming and comfortable environment for all our guests, and it's rewarding to know that we have succeeded in making your stay enjoyable.We hope to welcome you back. Best wishes,Rebecca, Room Division Manager

Dear Sir,Thank you for taking the time to share your opinion with us regarding your stay.We're delighted to know that you appreciated your spacious room, as well as the convenient shuttle service to the airport. It's great to hear that our efforts to compensate for the room not being ready by offering an upgrade were well-received. Regarding the challenges you faced with the courtesy phones and pedestrian access, we're continuously working to enhance our guests' experience and appreciate your feedback. While our location is indeed strategically close to the airport, we understand that our guests may wish to explore the local area, and we're glad you discovered the charm of the old village of Vitrolles.We hope to be able to welcome you back in the future. Kindest regards,Lauren, Assistant Room Division Manager

Dear Henry,Thank you for positively reviewing your visit.We are delighted to hear that you appreciated the cleanliness of our rooms and the overall condition of our hotel, which has been recently renovated with a modern and cosy decor. It's wonderful to know the amenities in your room met your expectations, providing comfort and convenience during your stay. We look forward to seeing you again.Best regards,Lauren, Assistant Room Division Manager

Dear guest, Thank you for taking the time to share your experience at our hotel.We're thrilled to hear that our lobby and public spaces made a great first impression and that our proximity to the airport added convenience to your stay. It's wonderful that our Caesar chicken salad met your taste and that our team's prompt and friendly service contributed to your pleasant experience. We're also glad to know that the room amenities, including the large TV and water pressure in the shower, enhanced your comfort, and that the bed linens provided the restful sleep you deserved. Thank you for appreciating the early morning coffee and pastries as well as the efficient checkout process. Your kind words are a testament to our team's dedication to guest satisfaction.We hope that you again soon. Best regards,Lauren, Assistant Room Division Manager

Dear Keith, Thank you for your review.We're thrilled to hear that you found our rooms impeccably clean and were satisfied with our service and room amenities. Our team takes great pride in maintaining a high standard of cleanliness and guest comfort. We regret to hear about the swimming pool; it is indeed available seasonally and undergoes regular maintenance to ensure a pleasant experience for all guests.We hope to have the pleasure of welcoming you again. Kind regards,Lauren, Assistant Room Division Manager

Dear Almira,Thank you for sharing your review.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We hope to see you again soon. Best wishes,Lauren, Assistant Room Division Manager

Dear Kimberly,Thank you for taking the time to review your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We would be glad to have you return for another stay.Best wishes,Lauren, Assistant Room Division Manager

Dear Peter,Thank you very much for this kind review.We are delighted to know that you had a pleasant stay with us.We look forward to the pleasure of welcoming you back.Our kindest regards,Lauren, Assistant Room Division Manager

Dear Chris,Thank you for your kind review.We're glad to hear that you found our hotel's cleanliness to your satisfaction. It's also reassuring to know that, aside from the concern mentioned, everything else met your expectations. Regarding the restaurant's availability, we pride ourselves on offering a variety of dining options, including our on-site restaurant M.I.A, which is indeed open daily for lunch and dinner. We apologize for any miscommunication that may have occurred before your arrival regarding the restaurant's operating hours.We hope to welcome you back. Best wishes,Rebecca, Room Division Manager

Dear Alexander,Thanks for taking the time to review your visit to our hotel.We're thrilled to hear about your high satisfaction with our hotel's cleanliness, condition, service, and room amenities; it's heartening to see our efforts reflected in your experience. Our team takes great pride in maintaining our modern, Mediterranean-themed rooms and ensuring our service meets your expectations. Regarding the incident with your longjohns, we sincerely apologize for any inconvenience this may have caused. While our daily housekeeping is thorough, we strive to avoid any mishaps with personal belongings and appreciate your understanding.We hope we have the opportunity of seeing you again in the future.Kind regards,Lauren, Assistant Room Division Manager

Dear Winrich,Thank you for this kind review.We're thrilled to hear that you found the post-renovation ambiance and the comfort of our beds to your liking. It's wonderful that you enjoyed our restaurant's offerings for both lunch and dinner. Your appreciation for the security measures, such as the room key elevator access, and the availability of our pool during the warm October days is much valued. We are also glad that our 24/7 airport shuttle service added convenience to your stay.We look forward to seeing you on your next visit to our hotel. Best wishes,Lauren, Assistant Room Division Manager

Dear Dana,Thank you for taking the time to let us know your opinion of your recent stay.We're delighted to hear that our staff's attentiveness with the shuttle service contributed positively to your stay and that the cleanliness of our property met your expectations. It's also wonderful to know that you found your room to be quiet and comfortable, aligning with our commitment to providing a serene environment, as evidenced by our soundproofed, double-glazed windows. Your appreciation for our service and room amenities is greatly valued, and we take pride in offering modern comforts to enhance our guests' stays.It would be our pleasure to have you return on another occasion. Very best wishes,Lauren, Assistant Room Division Manager

Dear Shaun, Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Lauren, Assistant Room Division Manager

Dear Stuart,It's a real reward to receive such a great review.We're thrilled to hear our friendly check-in staff made a positive impact on your stay, and that our recommendations for day excursions were helpful. It's great to know that the proximity of our amenities, such as the pool and bar, added convenience to your visit, even though you didn't have the opportunity to enjoy them. Our team takes pride in maintaining a clean and safe environment, and we're glad this was evident during your visit.We look forward to seeing you again in the future.Best wishes,Lauren, Assistant Room Division Manager

Dear Halina,Thank you for this kind review about your recent visit.We're delighted to hear that you appreciated the cleanliness and design of our recently renovated hotel. It's fantastic to know that our team's friendliness stood out to you, as providing superb service is what we strive for. We're also pleased that you found the room comfort to be exceptional, reflecting our commitment to ensuring a restful stay for our guests.We look forward to the pleasure of welcoming you back. Many thanks again,Lauren, Assistant Room Division Manager

Dear Lisa,Thank you for sharing your opinion of your stay with us.We're thrilled to hear that you found our hotel to have a modern touch and that our staff left a positive impression. It's wonderful that our restaurant met your expectations and that the breakfast was a highlight of your stay. We take pride in our newly renovated facilities and aim to provide a comfortable environment for our guests.We hope you will return for another memorable stay.Best wishes,Lauren, Assistant Room Division Manager

Dear Michael,It was a pleasure to receive this kind review of your time with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you back in the future.Best wishes,Lauren, Assistant Room Division Manager

Dear Andree,Thank you for positively reviewing your visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back.Kind regards,Lauren, Assistant Room Division Manager

Cher Sébastien,Merci de nous faire part de votre retour d’expérience.Nous sommes navrés que votre séjour n'ait pas été pleinement à la hauteur de vos attentes. Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser le confort et la satisfaction de nos hôtes.Merci d'avoir noté la propreté impeccable de votre chambre.Nous espérons avoir le plaisir de vous recevoir à nouveau pour un meilleur séjour.Bien à vous,Lauren, Assistant Room Division Manager

Liebe Svetlana,vielen Dank für Ihr Feedback.Es freut uns zu hören, dass Sie die Sauberkeit des Zimmers und unseren Service sowie die Zimmerausstattung zu 100% positiv bewertet haben und dass Sie auch mit dem Zustand unseres Hotels zufrieden waren.Es tut uns leid zu erfahren, dass die Auswahl und Preise in unserem Restaurant sowie die Sauberkeit der Sessel nicht Ihren Erwartungen entsprochen haben. Unsere Küche ist stets bemüht, mit mediterran inspirierten Gerichten zu überzeugen und wir nehmen Ihre Anmerkungen ernst, um das kulinarische Erlebnis zu verbessern.Es wäre uns ein Vergnügen, wenn wir Sie auch in Zukunft wieder bei uns begrüßen dürften!Mit freundlichen Grüßen,Rebecca, Room Division Manager

Chère Maria,Merci pour ce retour très positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions ravis d'avoir l'occasion de vous revoir parmi nous. Bien à vous,Rebecca, Room Division Manager

Cher hôte,Merci pour cet aimable commentaire.Nous sommes ravis que la propreté de nos chambres, l'état de l'hôtel, le service et le confort de votre chambre aient été à la hauteur de vos attentes. Notre équipe met un point d'honneur à maintenir un haut niveau de qualité, et votre reconnaissance est pour nous une véritable récompense. Si la proximité avec le terminal a été un atout pour vous, nous sommes heureux de savoir que notre localisation a contribué à la praticité de votre séjour.Au plaisir de vous recevoir à nouveau,Lauren, Assistant Room Division Manager

Cher Emmanuel,Merci pour votre retour d'expérience.Nous sommes ravis que vous ayez trouvé notre hôtel à la hauteur de vos attentes en termes de propreté et de service. Cela nous fait plaisir de savoir que l'état de l'hôtel a également répondu à vos critères de satisfaction.Concernant votre expérience avec le système de chauffage, nous regrettons que la température n'ait pas été à votre convenance. Nous comprenons que le confort thermique est important et nous vous présentons nos excuses pour ce désagrément.Nous espérons avoir le plaisir de vous recevoir à nouveau.Lauren, Assistant Room Division Manager

Cher Rudy,Merci d’avoir rédigé cet avis.Nous nous réjouissons que votre séjour dans notre établissement se soit parfaitement bien déroulé. Merci de mentionner le confort et la propreté de votre chambre.Nous espérons vous recevoir une nouvelle fois pour une expérience toujours de qualité.Bien à vous, Rebecca, Directrice Hébergement

Cher Otter,Merci pour cette excellente appréciation.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau,Lauren, Assistant Room Division Manager

Cher Marc, Tout d'abord nous vous remercions d'avoir choisi notre établissement. Nous sommes sincèrement navrés de lire que votre séjour n'ait pas été à la hauteur de vos attentes. Il est vrai que, notre système de climatisation étant à sens unique, la chaleur en chambre peut être ressentie selon les périodes de redoux. Nos équipes mettent tout en œuvre pour trouver une solution adaptée. En ce qui concerne votre facture, elle n'est en effet pas disponible à l'hôtel car le séjour a été réglé sur Expedia. Nous vous invitons à la télécharger sur votre espace directement. Nous vous adressons à nouveau nos sincères excuses et espérons toutefois pouvoir vous accueillir une nouvelle fois au Hilton Garden Inn et vous faire passer cette fois ci, un excellent séjour.

Cher Jean-Claude,Merci pour ce retour positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous revoir prochainement.Bien à vous,Lauren, Assistant Room Division Manager

Chère Lucie,Merci d'avoir partagé l'expérience positive de ce moment passé parmi nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous serions ravis de vous revoir parmi nous. Bien à vous,Lauren, Assistant Room Division Manager

Dear Joel,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,Lauren, Assistant Room Division Manager

Chère Catherine,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous revoir bientôt.Bien à vous,Lauren, Assistant Room Division Manager

Chère Caroline,Merci pour cette excellente appréciation.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Dans l'attente du plaisir de vous accueillir de nouveau,Lauren, Assistant Room Division Manager

Young様。この度は、Hilton Garden Inn Marseille Provence Airportにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。空港からの送迎バスが、お客様のお役にたてて何よりでございます。ご滞在も楽しく快適なのものであったことを願っております。またのお越しをお待ちしております。Lauren, Assistant Room Division Manager

Cher Simon,Nous sommes ravis d'apprendre que la propreté de nos chambres, l'état de notre hôtel, la qualité de notre service et le confort de nos chambres vous ont donné entière satisfaction et ont contribué à ce que vous passiez un agréable séjour au sein de notre établissement. Au plaisir de vous recevoir à nouveau,Lauren, Assistant Room Division Manager

Chère Josseline,Merci d'avoir pris le temps de partager vos impressions avec nous.Merci de souligner le confort, la propreté et la qualité du service reçu.Nous espérons vous revoir très bientôt au cours d'un autre séjour. Bien à vous,Lauren, Assistant Room Division Manager

Cher Daniel,Merci infiniment pour votre gentille appréciation.Nous sommes ravis que vous ayez apprécié la propreté de votre chambre et que vous ayez trouvé notre hôtel à la hauteur de vos attentes. Il est gratifiant de savoir que le service proposé par notre équipe a contribué à rendre votre séjour agréable. Nous sommes également heureux que les équipements de la chambre aient répondu à vos besoins, reflétant notre engagement à offrir une expérience confortable et pratique.Ce serait un plaisir de vous recevoir à nouveau au sein de notre établissement.Bien à vous,Lauren, Assistant Room Division Manager

Cher Philippe,Merci pour ce charmant commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous recevoir une nouvelle fois pour une expérience toujours de qualité. Cordialement,Lauren, Assistant Room Division Manager

Chère Caroline,Merci d'avoir pris le temps pour ce retour positif.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous revoir à nouveau très bientôt,Lauren, Assistant Room Division Manager

Dear Noelle, Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future visit.Kind regards,Lauren, Assistant Room Division Manager

Dear Kit Yee, thank you for sharing your experience at our hotel.We're delighted to hear that the complimentary room upgrade added to the comfort of your stay and that our shuttle service provided a convenient start to your visit. It's wonderful to know that the clear, spacious room met your expectations and that you appreciated the high-quality showerhead and Crabtree products. Our team takes great pride in maintaining a high standard of cleanliness and hotel condition, and your recognition of these efforts is much appreciated.We look forward to welcoming you back. Best wishes,Lauren, Assistant Room Division Manager

Arvoisa vieraamme MikaKiitoksia paljon mukavasta palautteestanne.Olemme iloisia kuullessamme, että piditte hotellimme uudistetusta tyylistä ja että olitte tyytyväinen huoneenne siisteyteen, hotellin kuntoon, palveluumme sekä huoneen mukavuuteen. Pyrimme jatkuvasti tarjoamaan asiakkaillemme korkeatasoista palvelua ja mukavuutta.Toivottavasti saamme teidät toistekin vieraaksemme. Ystävällisin terveisin,Lauren, Assistant Room Division Manager

Estimada Madeline,Gracias por su valoración.Nos complace saber que nuestro hotel, con su reciente renovación y diseño moderno y acogedor, haya sido de su agrado. Es gratificante leer que el proceso de check-in fue excelente y que nuestro equipo brindó un servicio de primera, destacando su amabilidad y habilidades lingüísticas. Valoramos mucho sus palabras sobre la puntualidad de nuestro servicio de shuttle al aeropuerto, el cual es un aspecto importante de la experiencia que ofrecemos.Esperamos tener el placer de recibirle de nuevo en un futuro cercano,Lauren, Assistant Room Division Manager