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Reviews of Riad Hasna Espi & SPA

4 out of 5
Riad Hasna Espi & SPA
33 Derb My Abdellah Ben Hsain, Ksour, Marrakech

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 87 reviews" "
Rating 8 - Good. 38 out of 87 reviews" "
Rating 6 - Okay. 5 out of 87 reviews" "
Rating 4 - Poor. 3 out of 87 reviews" "
Rating 2 - Terrible. 2 out of 87 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a convenient location in the Medina and provided a great Marrakech Medina experience. The staff was helpful and friendly. Nice Breakfast.
Stayed 5 nights in Jul 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic 4-night Stay!
We had an absolutely amazing 4-night stay at Riad Hasna Espi & Spa! First of all, the location in the Medina was fantastic! Literally a 2-minute walk to the cultural center of the walled city of Marrakech. Locating the Riad however was a bit challenging, and if it wasn't for the help of some passer-bys we likely would not have found it so quickly as GPS absolutely is unreliable within the Medina. But apart from that, the staff greeted us warmly with mint tea & cookies and we had a nice little chat and a relaxing start to our stay. Our apartment was well appointed and very clean. Very spacious and comfortable. We were in the Koutoubia Room on the top floor. Breakfast was served everyday by very doting staff members and it was delicious with crepes, jellies & jams, sweet breads, and fantastic orange juice and coffee. The star of this Riad is the location close to the Medina and the absolutely fantastic roof top terrace complete with plenty of shade structures and a very nice pool that we used in the evenings after a hot day of exploring the old city. Also, there are many dining options in the area around the Riad that are consistently delicious and very inexpensive. The central Mosque of Marrakech, Koutoubia, is a very short walk away as are transportation options. We really enjoyed this experience and would absolutely not hesitate to recommend it highly. Fantastic stay!
Walking towards the Riad, this was our landmark for navigating (hanging lamp).
Riad lobby. Very comfortable!
Walking up to our room in the Riad.
The living room of our room, separate from the bedroom.
Stayed 4 nights in Apr 2023

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star service!
Five star service upon arrival! We booked the shuttle through the Riad and was welcomed by the bellboy to direct us through the maze of alleys to the Riad. Upon entry to the Riad, we were given mint tea and pastries on the house before a tour of the place and to our room. The staff were super friendly and helpful during our stay, recommending restaurants for us as well as calling some in advance to check if they had spaces available. Breakfast was lovely but is pretty much the same thing daily so can get a bit boring if you are staying a long time, but was perfect for us over a long weekend trip.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad in the Old Medina is a winner
The Riad is adorable. It is located in a small alley, and the GPS coordinates were wrong in the mapping service we downloaded. That made getting there a bit confusing until we had the route down. The people were delightful and did a great job making our stay pleasant. They did go out of their way to serve us breakfast early on days we had to get out before normal. Breakfasts are standard Continental. This means juice, a fruit cocktail, pastries and coffee. Nice, but not going to set you up for the whole day. Overall, quite pleased with the stay.
Stayed 5 nights in Nov 2019

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly recommend!
We stayed at the Riad Hasna for 3 days. It was the best place we could have possibly picked to stay and my friend and I were treated like absolute princesses. The staff are the most helpful people you will meet in Morocco and went above and beyond to help us figure our way to the next destination. The rooftop is a stunning place to eat a chicken tagine whilst watching the sunset. We asked for a transfer to the Riad as it would have been very difficult to find the way on your own. Will definitely choose to stay here again.
Stayed 3 nights in Nov 2019

10/10 Excellent

Victoria, New york

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This riad was great! the terrace was absolutely beautiful and our room was as well! The staff were all wonderful. Breakfast every morning was delicious! I wish we had a chance to enjoy dinner here as well. It is a short walk from the main square, although it is confusing to find initially! But the staff came to meet us when we first arrived. I’d recommend this place if you’re in Marrakech!
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. To get to it was unfamiliar and a little intimidating. Staff was great but slow with meals at times.
Stayed 2 nights in Sep 2019

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem!
Accommodation was amazing, couldn’t have asked for a better. Hotel a little difficult to find, paid a local to take us to the hotel!! Hidden gem!
Stayed 4 nights in Aug 2019

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in authentic Marrakech Riad.
Pros: Great internet. Very pleasant service. Huge room. Pool and quiet roof area to overlook parts of the city. Very quiet. A place to rest, work or study. Very close to Marrakech square. Cons: one piece of info mis quoted in EURO instead of Durham.It cost me time and money to get the right quote. They need more signs. The narrow path ways ( topical of all Riads) would have been less intimidating if signs were clearly placed to assure you you are going to the right place. Disneyland was shooting film footage. The area is authentic. It was a great stay. I would recommend it.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A nice riad to visit Marrakesh and the souk
The riad is located a few minutes from the souk of Marrakesh. Our room on the second floor was spacious and comfortable. The bathroom has seen better days but had plenty of fluffy towels and bathrobes. The terrace is tranquile and has a small pool to cool down. I was surprised because the pictures on this website have a photoshopped blue sky, it looks much nicer in reality! The team running the riad are hospitable and attentive. Will definitely go back.
Stayed 1 night in May 2019

10/10 Excellent

Yonathan

Liked: Cleanliness, staff & service, room comfort
Nice riad with lots of character
We had a bedroom for 3 people with one very large and comfortable double bed and a smallish single. Some people may feel the place needs to be refurbished but we liked the character. There is a very nice terrace with a tiny pool to freshen up. As other people commented breakfast could be better and would improve the overall experience significantly. The service is excellent with friendly employees that are always smiling. Location is very convenient. Be aware it is 5 min inside the Médina so a taxi won’t be able to take you to the front door.
Stayed 1 night in May 2019

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Marrakech
Fab visit. The Riad is very convenient to everything - the square, medina, train station
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Kanta Devraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very good location and friendly staff. Only issue we have was the breakfast choice which was very basic and limited.
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Muzzammil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad hasna review
A great place to stay. Very quiet surroundings. Lovely staff who were very accomadating. Best thing about the location and stay at this riad is the privacy. Only a few mins away from the local square. Nice breakfast too.
Stayed 5 nights in Jul 2018

8/10 Good

Muhammad , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Riad close to the centre.
Excellent staff, great location - close to the centre. Very clean. Nice breakfast.
Stayed 5 nights in Feb 2018
Response from KAOUTAR on 20 Feb 2018
Salam Muhammad, We thank you for taking the time to write a review and share your experience with the travel community. It was a pleasure to welcome you and we hope to see you soon. We wish a good childbirth to your wife.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A bit out of the way, but well maintained and good overall cleanliness. Good quality & plentiful breakfast. Staff all friendly and manageress very helpful, but, when not present, struggled to communicate with other staff even in French.

8/10 Good

Kah Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location to both new and old medina
Good service

10/10 Excellent

Andresito, M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant, Cosy hotel
Heard a few mixed reviews before we left but couldn't have been happier. Staff were ever so friendly, even bringing breakfast to the room on the final morning as we had to leave before breakfast started. Great service and in a lovely (much needed) quiet area next to the Medina.

8/10 Good

JJ, Shropshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff
A treat for the eyes when you arrive out of the alleyways of Marrakech into a beautiful friendly Riad. On arrival we were provided with mint tea and cake which was so welcome after such a long journey. So quiet at night with fantastic staff who cannot do enough to help you during your stay. Breakfast was freshly prepared and served on the lovely roof terrace. Only downside was the plumbing was a little old, but saying this the room was clean and of a good size - I would recommend this Riad and plan to return again. A great experience.

8/10 Good

Mohsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
Hotel was okaish, breakfast was ok, room was clean, hotel staff was good , excellent location if u wanna stay near the market, the only bad thing about this hotel was the wifi, I use the internet a lot and the wifi connection was very poor .

6/10 Okay

fero, London

Disliked: Cleanliness
Riad stay
Riad staff pleasant enough My experience of not getting safe up and running on first day, musty smell in room, stench in toilet, shower head having whole in pipe towel rail brocken/falling off wall and bedside lamp bulb needed replacing left me wondering if maintenance not up to scratch. No bath screen so use of shower resulted in puddle next to bath. The winding walkways leading to riad is part of location however has a challenge to get back on first two occasions signage not that obvious and there are people lingering in walkways offering to show you the way at a price.... Decor interesting but didn't have the morrocan touch i had hoped. Pool was tiny probably thouse the length of my bath at home. Meals had to be planned well in advance. I was informed they don't have frozen food and in order to get it in fresh orders required in advance. ....I didn't ask for frozen food however that's the way I was given explanation......it wasn't encouraging I had one evening meal. Opted to eat out after that. Internet connection was on and off but probably not roads fault.

8/10 Good

MARIA ELENI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ROBERT, Hatt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Riadh and Great Location
Great Riadh,close to souks and main square but so peaceful on the terrace.

8/10 Good

arif, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel not far from the central square.
We enjoyed staying at this lovely hotel. We started off on the wrong foot, as we arrived at night in rainy weather. The Riad did not have anyone to help us get to the hotel. We had to find out own way through unmarked streets. After that everything else was fine.The front desk girl Khouter went out of her way to make our stay comfortable. The support staff was great. One of our rooms was on the roof top and was very luxurious. The second room was very spacious also, the bathroom however needs to updated in the second room. Did not get to use the rooftop pool because of the weather, but it is in a beautiful setting. The staff cooked us a great meal on our last night. Overall a great stay. Would recommend without hesitation.

8/10 Good

Kenneth, Glasgow, Scotland, UK

Liked: Staff & service, room comfort
Small but friendly
Great location, good helpful staff who looked after us well.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Riad
I liked this Riad

10/10 Excellent

Karen, Hornchurch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accomodation and great staff
The staff at the riad were wonderful - really helpful. Loved the location - very convenient for local sights and the square.

2/10 Terrible

Paul, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What constitutes 5 star accomodation?
I had the opportunity to stay at the Riad Hasna Espri. My taxi driver contacted the riad had to persuade a staff member to meet us to take us to the riad. It was 6pm and there was no check in. No introduction to the hotel just a key, some mint tea with 3 pastries and direction to the room. We planned to go out in the evening. We told the night staff member we were going out. She responded by saying no, it’s too late. I was taken aback and I said excuse me. She then gave us the key to the front door. We chose to eat dinner in the Riad and then suffered with food poisoning. I have stayed in many hotels/riads in Morocco, but never experienced the lack of attention to detail that this "5 star" Riad offers. I am concerned about the documented size of room. The room that I paid for was definitely not 50 square metres. There is a safe in the wardrobe that is smaller than a shoebox and the manager gives you the code in an envelope. Is that any kind of security when the staff know the code? There are carpets in the room that are threadbare and could definitely use a good cleaning. I know this because the breadcrumbs from the first day were still there when we left. The only thing this Riad had going for it was its location. The walls and floors are very thin. I had the opportunity to smell the cooking from the kitchen. There were other riads in the area that did not presume to be 5 stars and were of better quality. Better research was needed this time around.

10/10 Excellent

LutfullAh, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and customer service.
They where extremely nice and catered for all our needs.

10/10 Excellent

paul, aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good value
Cracking hotel and attentive staff. Good location. Make sure you get a transfer to the hotel as its a bit tricky to find. But well worth it when you find it. Very cosy and great value

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
feel cheated...
pros: spacious bedroom and ensuite, nice breakfast served on roof terrace cons: thin walls i forgot that i already paid the local tax when booking via hotels.com so i did not hesitate to pay the same amount when i was asked by the riad manager to do so at the riad. after back to the uk, i found out from my booking confirmation email that i have paid the local tax twice. therefore i wrote back to the riad manager and asked for refund but i do not get a response. i'm very upset as i feel cheated by the riad manager.

10/10 Excellent

Sue, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in the medina.
Lovely riad close to central square yet quiet and peaceful. Great roof top terrace with pool. Friendly and helpful staff.

8/10 Good

MM, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of expedia's information
The hotel was a nice place to be in the city it is a very central location, however Expedia has mislead us on a number of aspects on the Riad and we will be contacting Trading Standards as the information is still incorrect. We were told the room was fit for three people the Riad contacted us to tell us this was not the case. We were also lead to believe that we would have a room with a city view this was also not the case. The pool and the quiet space on the roof was amazing. We had breakfast there most mornings. The staff were able to help and advice and were willing to book us onto an exertion only that we found a cheaper one 10 minuets away from the Riad. The staff were fantastic and we could not fault them when we needed help there were there to help. However, the transfer back to the airport was a disaster, we requested a car to pick us up at 8am and paid 200MD only to be told at 8.15am that he was not going to show up until 9am. Hence the staff found us a cab, however, we did not get our money back. Furthermore, we learnt that a cab would have only charged us 100MD. We were promised a tea/coffee maker in the room there was none, however, the hotel staff went and purchased a kettle and placed it in the room with tea bags and cups. I did compare the information on Expedia to other websites and Expedia is the only website to state that the room was suitable for three people. Breakfast was OK and fresh, but some variety wouldn't go a miss.

8/10 Good

Alex, London, UK

Liked: Staff & service, property conditions & facilities
Quiet Riad in a Central Location
This was our first trip to Marrakech. Due to an hour flight delay, we did not arrive until the sun had set. However I was prepared with my phone maps to find the place, only to discover that the location of the Riad marked in CityMaps2Go and Googlemaps was incorrect. After inquiring with a number of locals, we were eventually led there through various narrow alleyways - probably at least 400m from the location marked in the maps. Upon arrival, we were greeted by Yousef, who was one of the hotel managers. After a brief tour of the facilities including the wonderful rooftop pool area connected to a nice bar/restaurant, we were then treated to a welcome mint tea and provided with some activity recommendations. The Riad became our little oasis over the next few days. Nice spacious room, courteous staff and relaxing pool area.

8/10 Good

charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk ferie
En virkelig dejlig oplevelse at bo på Riad Hasna. Et gammelt, hyggeligt hotel i god stand. Virkelig dejlig tagterrasse med fin mindre pool, hyggeligt loungeområde. Hotellet ligger væk fra støj og larm. Det ligger utrolig centralt tæt på Jeema el Fna pladsen og de hyggelige souk gader. Taxaerne holder ude på den store gade, tæt på hotellet. Man går ind af mange snoede små veje for at komme til hotellet, men man lurer hurtigt vejen. Personalet er utrolig venlige og hjælper med alt hvad du ønsker. De snakker dog ikke ret godt engelsk, så vi brugte en del tegnesprog. Hotellets morgenmad er virkelig lækker og vi fik alt det vand og tee vi ville have uden beregning.
Stayed 7 nights in Oct 2023

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay! Splendid breakfast,served by very nice man At night and evening nice feeling because there was always someone there Nice and friendly staff Very clean room,daily cleaned.nice swimming pool
Stayed 4 nights in Sep 2023

10/10 Excellent

Gihan

Stayed 1 night in May 2023

10/10 Excellent

Alessandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and kindness of the staff have been highly appreciated, as well as the pool on the rooftop and massage.
Stayed 2 nights in Apr 2023

10/10 Excellent

Johann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tolle Unterkunft. Die Lage ist perfekt und die Angestellten waren sehr herzlich. Wir haben uns sehr wohl gefühlt. Auch das Hamam Behandlung im Riad war sehr angenehm und zum empfehlen.
Stayed 5 nights in Mar 2023

10/10 Excellent

Glendy Paz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy atento, el desayuno es espectacular.
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons passé un très bon séjour dans ce Riad. Le personnel est très gentil et à l’écoute. Très bien placé, à quelques minutes à pied de la place
Stayed 4 nights in Jul 2021

8/10 Good

karim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021

6/10 Okay

Magnus, Mülheim-Ruhr

Travelled with group
Liked: Cleanliness
Das Zimmer war ok, Es gibt keine richtige Dusche, Die eingebaute Badewanne hatte keine Duschwand. die Badewanne war sehr glatt. Treppen im Riad sehr steil und eng. Kein Aufzug. Die Dachterrasse sehr schön. Das Frühstück sehr süß, Keine Brötchen immer süßer Kuchen. Der Kaffee in Thermoskannen schmeckte muffig. Das Riad ist schwer zu finden
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Da wir Zimmer neben die Küche gekriegt haben ist es manchmal laut gewesen.
Stayed 7 nights in Oct 2019

10/10 Excellent

Errouah Boumahdi N.

Liked: Cleanliness
Top
3 jours vraiment exceptionnel , accueil au top tout était très bien
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Staff & service
L etablissement est tres cosy et très calme Et le personnel adorable La situation est parfaite pour decouvrir Marrakech
Stayed 6 nights in Aug 2019

6/10 Okay

Boutheina

Liked: Cleanliness
Stayed 2 nights in Jul 2019