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Ulasan tentang Nobu Hotel Marrakech

5 out of 5
Nobu Hotel Marrakech
Ave Echouhada, angle Rue des Temples, Marrakech

Ulasan

8.8

Cemerlang

Penilaian 10 - Cemerlang. 32 daripada 42 ulasan" "
Penilaian 8 - Baik. 3 daripada 42 ulasan" "
Penilaian 6 - Boleh diterima. 1 daripada 42 ulasan" "
Penilaian 4 - Lemah. 3 daripada 42 ulasan" "
Penilaian 2 - Teruk. 3 daripada 42 ulasan" "

9.2/10

Kebersihan

8.8/10

Kakitangan & perkhidmatan

9.4/10

Kemudahan

8.8/10

Keadaan hartanah & kemudahan

9.2/10

Mesra alam

Ulasan

10/10 Cemerlang

Allen

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Apr 2024

8/10 Baik

Simon

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great rate for a big room for one week, unbeatable value. Nobu restaurant, great vibe and food, although international wines v over priced. Staff all very friendly, Redoune and his concierge team including Jamal, and Rashid always available to help. Hicham on front desk similarly enthusiastic. The rooftop pool and restaurant had a great vibe at night time and guests given priority seating. Breakfast offered a good selection and quality, the team super friendly. Areas for improvement 1. The DJ music by the poolside on rooftop was so loud from 2pm onwards you couldn’t read a book or listen to anything on your AirPods. Feedback to management saw no lasting improvement. 2. Every day in the bathroom a used robe or soap used once was changed, a totally unnecessary waste. 3. Team - whilst very enthusiastic, the rooftop team need hospitality training to build competence. 4. No parasols by poolside meant my girlfriend and I couldn’t sit together, which alongside the decided level took the edge off that part of the experience. So much about this place is great, however some small tweaks could render massive improvement.
Menginap 7 malam pada Apr 2024

10/10 Cemerlang

roxanna

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 3 malam pada Apr 2024

10/10 Cemerlang

rachael

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The Nobu Hotel Marrakech was nothing short of exceptional. When I stepped into the stunning lobby, I was in awe of the property's beautiful design. They offer many amenities, but the real highlight of the Nobu experience is the rooftop bar. This oasis overlooking the city is simply breathtaking. The bartender, Adem, was a true professional and made my visit to the rooftop a good experience. Sana, the hostess, was a good sport in helping me capture some highlights. The level of service throughout the hotel was also impressive.
Menginap 1 malam pada Mac 2024

10/10 Cemerlang

Steven, Dronfield

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Mac 2024

10/10 Cemerlang

Jamie

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful hotel and such amazing service from the staff! One of the nicest places I have stayed in. I would return here in a heartbeat
Menginap 4 malam pada Mac 2024

10/10 Cemerlang

Shane

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mac 2024

2/10 Teruk

Hirah

Sukakan: Kebersihan
Menginap 7 malam pada Mac 2024

10/10 Cemerlang

Hatidzhe

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great hotel and staff. Highly recommended for couples without children as the terrace pool and bar is super chilled and has Ibiza vibes.
Menginap 2 malam pada Mac 2024

10/10 Cemerlang

Sylvia

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This was my first experience staying at a Nobu Hotel and when I say no leave was left unturned! This was the best hotel experience ever. From the beginning of my stay until the last day, the customer service was top there. I have no complaints. They made me and my guest feel like queens! The breakfast that comes with the stay was the best breakfast I've experienced at a hotel stay. The staff at the hotel were wonderful. They were so accommodating and attentive to all of our needs. This was truly the best birthday thanks to my stay at Nobu Marrakech!
Menginap 4 malam pada Mac 2024

10/10 Cemerlang

Alejandro

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Amazing atmosphere and roof top pool
Menginap 3 malam pada Feb 2024

10/10 Cemerlang

Jorge Armando

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
El hotel es muy bonito !! Muy buen servicio y la comida es excelente
Menginap 2 malam pada Feb 2024

8/10 Baik

Marialaura

Menginap 1 malam pada Feb 2024

10/10 Cemerlang

Karthik Prasad

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The whole experience was wonderful. Staff were very friendly and catered to our needs. Would highly recommend this hotel.
Menginap 4 malam pada Feb 2024

10/10 Cemerlang

jason

Menginap 1 malam pada Jan 2024

10/10 Cemerlang

Marc

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
great place
Fantastic place and location, great food, nice spa and indoor pool, and very vibrant ambiance for the year end. 2 points to improve: maintenance of some items in the room and day time waiters organization on the roof top I will come back in summer !
Menginap 4 malam pada Dis 2023

8/10 Baik

Latoya

Menginap 2 malam pada Dis 2023

10/10 Cemerlang

Arash, Plano

Menginap 3 malam pada Dis 2023

10/10 Cemerlang

Maria

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Super
Fantastic place even though it was very tempting to go with the more Moroccan- style stays but it was worth it . Fantastic place
Menginap 3 malam pada Dis 2023

4/10 Lemah

Haris

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 4 malam pada Dis 2023

10/10 Cemerlang

Shantavia

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staff at property was very nice. They called the room and checked on us everyday making sure we had everything we needed and even delivered treats. The concierge assisted us with taxi services to explore the city and booked our reservations and excursions.
Menginap 7 malam pada Nov 2023
Respons daripada GRM pada 5 Dis 2023
Dear Mrs Shantavia,Let me first thank you for choosing our hotel during your last visit to Marrakech.I am delighted to read that your stay was pleasant and that our employees have contributed to your wellbeing by providing you with a warm and personalized service.Your appreciations have been shared with the members of our teams who make every effort to offer a unique moment to each of our customers.I very much hope to have the opportunity to welcome you back to Nobu Marrakech for another better experience.

10/10 Cemerlang

Elena

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The hotel is perfectly located for the tourists attraction. It also has two other luxury hotels next door, for a different dining experience. The amenities are very nice, the staff is helpful. A big thank you to Rabya, at the reception, so understanding, patient and extremely helpful!
Menginap 3 malam pada Nov 2023
Respons daripada GRM pada 3 Dis 2023
Dear Ms Elina,Let me first thank you for choosing our hotel during your last visit to Marrakech.I am delighted to read that your stay was pleasant and that our employees have contributed to your wellbeing by providing you with a warm and personalized service.Your appreciations have been shared with the members of our teams who make every effort to offer a unique moment to each of our customers.I very much hope to have the opportunity to welcome you back to Nobu Marrakech for another better experience.

10/10 Cemerlang

michael

Menginap 3 malam pada Okt 2023

10/10 Cemerlang

Chloe

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 3 malam pada Okt 2023

10/10 Cemerlang

Rogelio

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excelente en todos los aspectos
Menginap 3 malam pada Okt 2023
Respons daripada GRM pada 5 Dis 2023
Dear Rogelio ,We very much appreciate your comments regarding your stay at the Nobu MarrakechIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Cemerlang

Fernando

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Ótimo Hotel!
o hotel fica super bem localizado, moderno, com um restaurante delicioso! valeu muito a pena a experiência!
Menginap 2 malam pada Okt 2023
Respons daripada GRM pada 5 Dis 2023
Querido senhor Fernando ,Agradecemos imensamente seus comentários referentes à sua estada no Nobu Marrakech.É sempre um prazer receber feedback positivo. Eu irei compartilhar os seus comentários com o nosso time. Tenho certeza de que esse feedback servirá de incentivo para todos os nossos funcionários enquanto nos esforçamos para melhorar continuamente a qualidade de nossos serviços.Agradecemos novamente por compartilhar sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior.

10/10 Cemerlang

Maria cecilia

Menginap 4 malam pada Sep 2023

10/10 Cemerlang

mohammed

Menginap 1 malam pada Sep 2023

10/10 Cemerlang

ERIC

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
J’ai passé un agréable séjour
Menginap 6 malam pada Sep 2023
Respons daripada GRM pada 12 Sep 2023
Cher Mr Eric, Permettez-moi tout d’abord, de vous remercier d’avoir choisi notre hôtel lors de votre dernière visite à Marrakech.Je suis ravie de lire que votre séjour fut agréable et que nos collaborateurs ont contribué à votre bien être en vous prodiguant un service chaleureux et personnalisé. Vos appréciations ont été partagées avec les membres de nos équipes qui mettent tout en œuvre pour offrir un moment unique à chacun de nos clients. J’espère vivement avoir l'opportunité de vous accueillir de nouveau au Nobu Marrakech pour une autre meilleure expérience.

10/10 Cemerlang

ayse

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff are wonderful. Everything was amazing, thank you.
Menginap 1 malam pada Ogo 2023
Respons daripada GRM pada 21 Ogo 2023
Dear Mrs Ayse ,We very much appreciate your comments regarding your stay at the Nobu MarrakechIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Cemerlang

Emma

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Fantastic hotel
Amazing hotel, staff were lovely, Nobu restaurant tasting menu and waiter was accepting, rooftop was perfect chill for during the day and party at night. Definitely recommend staying a weekend at the hotel. Although there is no need or want to leave this amazing hotel, the old square is just a short walk to see the stalls and snake charmers and fruit stands and the YSL museum and the new Marrakesh is a nice walk in the opposite direction.
Menginap 2 malam pada Ogo 2023
Respons daripada GRM pada 21 Ogo 2023
Dear Mrs Emma,Let me first thank you for choosing our hotel during your last visit to Marrakech.I am delighted to read that your stay was pleasant and that our employees have contributed to your well being by providing you with a warm and personalized service.Your appreciations have been shared with the members of our teams who make every effort to offer a unique moment to each of our customers.I very much hope to have the opportunity to welcome you back to Nobu Marrakech for another better experience.

10/10 Cemerlang

Majid

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Amazing Hotel with an amazing staff. First time visiting here and probably the only place I will visit when I come back in the future. I have to give special thanks to the amazing Badr from the security team. He made the stay and everything else excellent during our time here
Menginap 2 malam pada Jul 2023
Respons daripada GRM pada 30 Jul 2023
Dear Mr Daoud,We very much appreciate your comments regarding your stay at the Nobu Marrakechthank you for taking time to share your comment on Expedia.com. I'm glad to hear that you enjoyed your stay with us.With a pleasure to see you again.

6/10 Boleh diterima

Lauren

Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
The rooftop pool/bar and lobby is stunning. The staff seem to be under a lot of pressure as they were always rushing around and the service was slow. I celebrated my 30th birthday at the hotel and my partner tried to arrange a cake to be given to me at midnight which they agreed to, but instead at 1am one of the waiters came back to us with one candle, no cake/dessert… just a candle? I asked for late checkout several times and weeks in advance before our stay as our flight was at 21:05 but they said they couldn’t provide this although from checking the website, we were able to book a room so there was availability. I just don’t think there was a 5* feel to the hotel, and I booked this hotel to wake up there on my birthday as I love Nobu London so much and was hoping I would feel the same but unfortunately the service didn’t live up to the expectations. I would say it’s somewhere worth visiting for a day trip at the pool, but not staying until the service is improved.
Menginap 1 malam pada Apr 2023
Respons daripada Guest Relation Manager pada 12 Mei 2023
Dear Lauren,Thank you for taking the time to review our hotel and for highlighting the stunning rooftop pool/bar and lobby. We are delighted to hear that you enjoyed your time there.We appreciate your feedback regarding the staff, and we will take this into consideration when reviewing our service. We apologize for the cake delivery and for not being unable to accommodate your request for late checkout.We value all of our guests, and we strive to provide a high level of service to all. We take your comments seriously and will work to improve in areas where we fell short. We hope to have the opportunity to welcome you back in the future.

10/10 Cemerlang

John

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff, location and overall experience top notch!
Menginap 2 malam pada Apr 2023
Respons daripada Guest Relation Manager pada 12 Mei 2023
Dear John,Thank you for taking the time to review our hotel. We are thrilled to hear that you enjoyed your stay with us and found our staff, location, and overall experience to be top-notch. It is always our goal to exceed our guests' expectations, and we are delighted to hear that we were able to achieve this during your stay.Our team takes great pride in providing exceptional service and ensuring that every guest has a comfortable and enjoyable stay. We are happy to hear that our staff met your expectations and provided you with a positive experience.Our location is indeed a great advantage and we are glad you appreciated it. We strive to provide our guests with easy access to the best local attractions and experiences, and we are delighted to hear that you found our location to be convenient.Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit!

2/10 Teruk

Michael

Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Awful service and terrible management.They hotel was only seemingly 1/4 full which you would think make the service much much better but it wasn’t. They weren’t under staffed they were just terrible at service. The pool are particularly which also houses one of the restaurants. We are there a few times as we didnt venture out too many times after dark. One night dinner took over 2 hours and my wife was tired and hungry giving she was pregnant you’d think they’d be a little more sensitive as I told them 5 times!!! Each time a diff waiter so no not short of staff - wasn’t until the 5th when the waiter actually went and asked the kitchen. Apparently someone dropped our food and no one asked for it to be redone. 2.5hours for our food. The pool service day to day, had lots of staff for a half empty area, 1 upside always got a bed, downside could wait an hour for a bottle of water. Any drink or service even. Was horrendous, staff at the pool was dismissive and out right rude such a horrible experience. Would not recommend until it’s sorted. The nobu restaurant itself downstairs was as you’d expect, good service attentive and great tasting food….on that note the restaurant by the pools food wasn’t too bad when it came. Avoid and book somewhere else for cheaper much cheaper
Menginap 4 malam pada Mac 2023
Respons daripada Guest Relation Manager pada 12 Mei 2023
Dear Michael,Thank you for taking the time to review your recent stay at Nobu Hotel Marrakech.Your input will help us identify areas for improvement and take the necessary steps to ensure that we meet the high standards of service that we set for ourselves.We are pleased to hear that you enjoyed the food at Nobu Restaurant and that the restaurant's service was attentive. However, we are sorry that your experience at the pool area and with pool service fell short of your expectations.Once again, we appreciate your feedback and hope to have the opportunity to make things right on a future visit.

4/10 Lemah

Sam

Sukakan: Kebersihan, kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Menginap 1 malam pada Mac 2023
Respons daripada Guest Relation Manager pada 14 Jun 2023
Dear Michael,Thank you for taking the time to review your recent stay at Nobu Hotel Marrakech.Your input will help us identify areas for improvement and take the necessary steps to ensure that we meet the high standards of service that we set for ourselves.Best regards.

10/10 Cemerlang

Daniel

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Menginap 2 malam pada Mac 2023
Respons daripada Guest Relation Manager pada 14 Jun 2023
Dear Daniel,Thank you for taking the time to review your recent stay at Nobu Hotel Marrakech.Your input will help us identify areas for improvement and take the necessary steps to ensure that we meet the high standards of service that we set for ourselves.Best regards

2/10 Teruk

abdulaziz

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Kind staff I don't like the room
Menginap 1 malam pada Feb 2023
Respons daripada Guest Relation Manager pada 14 Jun 2023
Dear Abdulaziz,Thank you for taking the time to review your recent stay at Nobu Hotel Marrakech.Your input will help us identify areas for improvement and take the necessary steps to ensure that we meet the high standards of service that we set for ourselves.Best regards.