Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hôtel Chems

4 out of 5
Hôtel Chems
Avenue Hommane Al Fetouaki, Marrakech

Reviews

6.6
Rating 10 - Excellent. 103 out of 933 reviews" "
Rating 8 - Good. 330 out of 933 reviews" "
Rating 6 - Okay. 298 out of 933 reviews" "
Rating 4 - Poor. 128 out of 933 reviews" "
Rating 2 - Terrible. 74 out of 933 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff very helpful and friendly
Stayed 3 nights in Oct 2022

2/10 Terrible

SAMER

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude unprofessional staff,the way dealing with guest unexceptional, heard few complaints from unhappy guests with regards the same issues, specifically the front desk (reception)
Stayed 7 nights in Sep 2022

10/10 Excellent

Abdelali

Stayed 7 nights in Jul 2022

4/10 Poor

Rabia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
OK
Stayed 2 nights in Aug 2022

6/10 Okay

irvine

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
This is by no means a 4 star hotel.yes the pool is lovely.but i dont expect to have to hold the showerhead to shower.and not having a fridge in the room .really. breakfast is OK plenty of staff on hand.barstaff may be teatotal but im not.measure of vodka would have just filled the cap.and i know they have to make a profit. But when it says 5.5 dh on the coke bottle its not savvy to charge 20.
Stayed 7 nights in May 2022

8/10 Good

Medoss, Chicago

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms not as they are in the pictures
Stayed 1 night in Mar 2022

8/10 Good

Liam

Liked: Cleanliness
Stay away
The man who checked me in was very nice but it all declined after that! Room was ok came with a bath which i was so looking foward too however the water was luke warm and the water pressure meant you needed to wait a hour to fill the tub by this time the water is cold! The dark hair lady receptionist is nothing but rude! I asked where i could get my hair cut she responded we dont do that here i then enquired about a massage and she then laughed at me and said we dont do them here. Bit different to what your website says! So just assuming she is new i pulled it up on the website to which she looks at me like im stupid and says did you not listen we dont do them.
Stayed 1 night in Oct 2021

4/10 Poor

fahd

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
too old , no comfort
if you're looking for a place to stay for 1 night nomore. no shower
Stayed 1 night in Dec 2020
Response from resa on 10 Dec 2020
il y a la douche

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
The things which I don’t like when I went there people cleaning the rooms they was knocking on the door in a very hard away all the time and they wasn’t doing very well with the cleaning, linen was not in a good quality porters, they wasn’t okay to help with the luggage for a check in and check out we pay Money for the transfer, no one come to pick up us from airport in the middle of the night and when we asked for early pick up they told us we cannot do that and after three calls they agree and the driver was 35 minutes late!!!!! For a breakfast room they haven’t got water given to the people and all the time they was short with things if I have to account displays as a four-star hotel I can give you one star((((((((((
Stayed 5 nights in Mar 2020

2/10 Terrible

Chris

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is a terrible hotel and Expedia should be ashamed to have it as part of their organization. The concierge is the only positive about this hotel. Otherwise, it is disgusting. The breakfast included antique croissants, which could act as rocks as part of an avalanche. I am pretty sure some dictators of various countries are more friendly than the receptionists. I believe the snake charmers of Medina need to come and play a tune for the receptionists to perhaps cheer them up or an investment into customer service training. The cleaners are nice but are really attempting to either polish a turd or roll it in glitter. NEVER NEVER NEVER book during a new year as they will do you for £100+ per person for a “Gala Dinner” that involves the breakfast staff adding a bow tie to their morning blazers and serving poor food. The majority of guests left part way through the meal, as it cuisine began to replicate a scene from Indiana Jones. Back to the concierge, a good man who booked us two good trips, which allowed us to stay away from Hotel Chems for at least a few hours - god bless you!
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 4 nights in Nov 2019
Response from resa on 19 Dec 2019
Nous vous remercions pour votre commentaire. Bonne journée

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirtiest hotel I’ve ever stayed at. I’ve stayed in plenty of 9 to 30 dollar a night Riad’s and cheap hotels all over Morocco and this place was absolutely the worst. Horrible staff, rude and unhelpful. Bed literally had ants crawling on it. The room smelled of raw sewage so bad when we would turn the room fan unit on. The staff refused to move us. So we checked out after our first night of 5 and went to a different hotel. I couldn’t believe the service and dirty conditions of this hotel. Every trip I’ve ever taken to Morocco I’ve always been impressed with the kind people and beautiful facilities. This place should be a last resort, if you can go somewhere else do it!!!!!!!
Stayed 3 nights in Oct 2019
Response from resa on 19 Dec 2019
We thank you for taking the time to put your comment, and sorry for not being able to meet your expectations, but we are working on that to improve the quality and service.

10/10 Excellent

Verified traveller

Stayed 8 nights in Sep 2019
Response from reservation on 15 Sept 2019
Merci pour votre commentaire

6/10 Okay

D., London

Travelled with group
Liked: Amenities
We loved how close the hotel was to the main square, however some of the staff were incredibly blunt and unhelpful at times. We asked to have breakfast arranged for an early start (4:45am), having paid for this, we were looking forward to water and fruit at the least, and yet the reception told us to speak to the restaurant staff, who told us this was impossible. A shame really. Booking tickets was also a little difficult and required two people to speak to the front desk separately to get a response!
Stayed 4 nights in Jun 2019
Response from yasmine on 18 Jul 2019
We thank you for taking the time to put your comment. and for breakfast it is starts from 06:00 until 10:00.

2/10 Terrible

Verified traveller

Stayed 5 nights in Jun 2019
Response from yasmine on 30 Jun 2019
merci

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and good value for money
The location is just great. The hotel isn't really 4 star but it was comfortable. The breakfast could be better but it was good enough. The hotel is located at the back of Koutoubia mosque but I didn't mind it.
Stayed 3 nights in May 2019
Response from yasmine on 18 Jul 2019
Dear Tomasz, We thank you for your comment, we chose a buffet breakfast, to offer the customer more choices. Have a good day

4/10 Poor

anno

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The WiFi did not work for the whole duration of the trip, the room booked bathroom door locked at 3am in themornign and had to move rooms which had no working AC. Continetal breakfast with no water/toast and only fruit available was oranges. beign a 4star hotel i was disappointed there was not water/kettle in the rooms and room had smell
Stayed 3 nights in May 2019
Response from yasmine on 18 Jul 2019
We thank you for your comment, for reasons of safety we do not know kettles in the rooms, but if you need hot water just call our restaurant. cordiall

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel is in hard to reach area with stairs and winding roads. It’s more like a B&B. The host couple was gracious, the staff was friendly and the breakfast was fine. We were disappointed when we reached there as the view did not look like the picture posted on the website.
Stayed 3 nights in Apr 2019
Response from yasmine on 15 May 2019
We thank you for taking the time to put your comment, and sorry for not being able to meet your expectations, but we are working on that to improve the quality and service.

6/10 Okay

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but terrible food.
The breakfast is awful. The place is abundant in oranges but they give you concentrate to drink. But that doesn’t matter, the food is cheap and just awful. And one night there was a huge storm so we stayed in for dinner, again, that was so awful. The room was old but fine, the staff were nice. It’s a great location as well. Just make sure you eat out.
Stayed 3 nights in May 2019
Response from yasmine on 15 May 2019
We thank you for taking time to right your comment, and sorry for not being able to meet your expectations, but we are working on that to improve the quality and service.

4/10 Poor

TIAN SENG

Disliked: Cleanliness, property conditions & facilities, room comfort
Lucky hotel to be 4 star
This hotel declare themselves as 4 Star yet no wifi inside the room, air conditioning not working when Marrakech temp was 35deg C. Hotel.com MUST insist all their hotels to write clearly if Free Wifi "" means including wifi in the rooms or just in the hotel lobby. With the digital age, wifi is important for travellers to be connected for families and business. I will not book any hotels whom do not provide wifi in the rooms.
Stayed 2 nights in Apr 2019
Response from yasmine on 10 May 2019
We thank you for taking the time to put your comment, and sorry for not being able to meet your expectations, but we are working on that to improve the quality and service.

8/10 Good

Michael, Freehold, NJ

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Beautiful grounds. Food in okay but not outstanding.
Stayed 12 nights in Apr 2019
Response from yasmine on 10 May 2019
Thank you for your comment

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near to tourist attraction places in the town. However the staff were unpleasant and uncooperative, the room had a bad smell from the sewage system and AC was not cooling with poor ventilation. There is poor drainage of water in the bathroom. At the time of check in I waited long time in the lobby for my room to be ready, it was ready at 4 pm.
Stayed 3 nights in Apr 2019
Response from yasmine on 15 May 2019
We thank you for taking the time to put your comment, and sorry for not being able to meet your expectations, but we are working on that to improve the quality and service.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Gardens lovely with tortoises and establushed planting. Pool good but unheated. Lication excellent.
Stayed 5 nights in Apr 2019
Response from yasmine on 10 May 2019
We thank you for your comment Have a good day

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Lived the pool area, gardens and proximity to the Medina
Stayed 7 nights in Apr 2019
Response from yasmine on 10 May 2019
We thank you for your comment. Have a good day

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel location is great for exploring city and has a nice pool and garden's, hotel itself could do with being updated and is far from 4 star at the most it is 2 star. Breakfast very disorganized no cutlery available and people having to wait around food to come out
Stayed 3 nights in Apr 2019
Response from yasmine on 10 Apr 2019
We thank you for taking the time to put your comment, and sorry for not being able to meet your expectations, but we are working on that to improve the quality and service.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor services and does deserve any star at all!
We arrived the hotel around 2:40pm and were assigned a room after a bit of wait (check in time is from 2pm). When arriving our room, there were a few puddles of “fluids” on the floor and the room had a very bad smell. The cleaner was still in the room and it looked like that it would take a while for the room to be ready so we requested to change the room. The reception staff reluctantly gave us another room after some 15 min of wait. Another room, which was 2 rooms from the original one assigned, was given to us. The door of the room was open and looked like that it was still not ready. The room had no towels or soaps at all and a pair of socks were still hanged in the balcony. The pillow cases were wet (not sure about the bedsheets). As we had to go out to eat asap, we didn’t ask to change the room again. We went to speak to the cleaning lady who was still in the original room assigned to us but she was having a facial mask on her! We spoke to her saying that there were no towels or soap in the room. She quickly washed off her facial mask and said to us that she would put some towels in the room while we were out. We didn’t find any towels or soap when we were back few hours later and had to get them from the hotel staff again. The hotel gave us a really bad impression and we will never book this hotel again!
Stayed 1 night in Mar 2019
Response from yasmine on 10 May 2019
We thank you for taking the time to put your comment, and sorry for not being able to meet your expectations, but we are working on that to improve the quality and service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location near to the Koutoubia and Djaemma Al Fna.
Stayed 1 night in Mar 2019
Response from yasmine on 7 Apr 2019
We thank you for taking the time to put your comment

8/10 Good

Verified traveller

Stayed 5 nights in Mar 2019
Response from yasmine on 29 Apr 2019
Merci pour votre commentaire.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Great location away from the hustle and bustle of the Medina. Pleasant grounds but the property needs some TLC. The staff were courteous and professional.
Stayed 5 nights in Mar 2019
Response from yasmine on 25 Mar 2019
We thank you for taking the time to put your comment Best regrdas

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Our stay at chems was very relaxing the staff were extremely helpful and very polite I would be definitely returning next year.
Stayed 3 nights in Mar 2019
Response from yasmine on 20 Mar 2019
We thank you for your comment, and we are happy to know that. you was satisfied waiting to receive you again.

8/10 Good

CHRISTINA YUMEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location 櫃檯人員幫忙追行李，十分感激
Stayed 1 night in Mar 2019
Response from yasmine on 21 Mar 2019
We thank you for taking the time to put your comment

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Just for that I'd stay there again.
Stayed 2 nights in Mar 2019
Response from yasmine on 20 Mar 2019
We thank you for your comment, you are always welcome

8/10 Good

Niina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from yasmine on 12 Mar 2019
We thank you for taking the time to put your comment

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to some amenities and had good walking areas around it.
Stayed 3 nights in Mar 2019
Response from yasmine on 12 Mar 2019
We thank you for taking the time to add your comment.

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break in centre of Marrakesh
Not a 4 star hotel but staff are wonderful and eager to help. Food ok but not great. Everything kept very clean, bedding and towels changed daily. Excellent location. Would definitely go back
Stayed 4 nights in Feb 2019
Response from Yasmine on 6 Mar 2019
We thank you for taking the time to add your comment, and sorry for not being able to meet your expectations, but we are working on that to improve the quality and service. in the hope of receiving you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2019
Response from yasmine on 29 Apr 2019
Merci pour votre commentaire.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
A clean, comfortable, characterless hotel, close to the centre of Marrakesh with friendly staff. I chose it over more characterful riads because it had a swimming pool and tennis court. However, the pool was too cold to swim in; the tennis racquets were mediocre and the balls were flat. Breakfast patisseries were over cooked and the tea was quite cold.
Stayed 4 nights in Feb 2019
Response from Yasmine on 6 Mar 2019
We thank you for taking the time to put your comment, and sorry for not being able to meet your expectations, but we are working on that to improve the quality and service. in the hope of receiving you soon.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Great location but the hotel needs major updates. Stains on box springs no water, no hair dryer, and I wanted to wear socks in the shower.
Stayed 3 nights in Feb 2019
Response from yasmine on 23 Feb 2019
Dear Anonymous, We thank you for your comment, and we inform you thet we have hair dryer just the guest should ask it in the reception service, and for the shower if you have asked for bath mats, the housekeeper will give it you with pleasure. Our priority is to satisfy our customers Best regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Says its a 4 star but would put it at a 2 star and would congratulate the photographer because the photos were deceiving. Staff friendly and hotel clean but it desperately needs an update. Old, badly painted walls, a lot of mold around the bath, shower without a fixing, badly fitted old windows. Breakfast was included but there was very little to offer but some stale pastries. Situated in a pretty rough area near the square. Would definitely choose a 5 star in Marrakesh AND in the new part of the town.
Stayed 3 nights in Feb 2019
Response from Yasmine on 7 Mar 2019
We thank you for taking the time to put your comment, and sorry for not being able to meet your expectations, but we are working on that to improve the quality and service. For the breakfast normally we offer a varied buffet so that guests choose what they want.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, has seen better days and is a bit tired but great location, clean and with a pool. The beds are really comfortable. Overall great stay, would recommend!
Stayed 3 nights in Feb 2019
Response from Yasmine on 5 Feb 2019
We are pleased to khnow that your experience with us has met your expectations, as your satisfaction remains at the heart of our priorities. Best regards

4/10 Poor

Verified traveller

Stayed 5 nights in Jan 2019
Response from yasmine on 29 Apr 2019
Merci pour votre commentaire.

4/10 Poor

Oum

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The location of the hotel was really appreciated close to main touristic places and the staff was very professional. However, the building and the rooms need to be refreshed. Moreover, they are not flexible. Due to an emergency I had to leave two days earlier and they obliged me to pay the missed nights. Very disappointing.
Stayed 5 nights in Jan 2019
Response from Yasmine on 6 Mar 2019
We thank you for your comment, and we are surprised that you find us not flexible because of this problem, always emergencies are not easy to manage at the last minute. we hope you renew your experence with us and if you have a problem do not hesitate to ask the manager it will help you with pleasure.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2019
Response from ZYNA on 5 Feb 2019
Bonjour , nous tenons à vous remercier pour vos commentaire nous nous efforçons sans cesse d'améliorer nos prestation et le service que nous offrons a nos clients

6/10 Okay

Bruno

Average
Nothing special about this hotel
Stayed 1 night in Jan 2019
Response from Yasmine on 6 Mar 2019
We thank you for choosing us, and thank you for your comment

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Great location - that's about it. Basic room, basic amenities, all extras required cash payments (bar, snack area). Awful breakfast except for the fresh orange juice. Snack bar food was reasonable. Pool was freezing cold but a nice sun trap. This is definitely not a 4* hotel by any standards however the location to the Medina was excellent and for a 2 day break in the city it is probably reasonable value for money.
Stayed 2 nights in Dec 2018
Response from imane on 12 Jan 2019
Bonjour , nous tenons à vous remercier pour vos commentaire nous nous efforçons sans cesse d'améliorer nos prestation et le service que nous offrons a nos clients

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Poorly maintained. Rude staff. Terrible breakfast. Super old hotel without showers only hand shower.
Stayed 2 nights in Dec 2018
Response from imane on 30 Dec 2018
Thanks you for your oppinion about our hotel, we realy appreciate our guests' reviewing, and you are welcome again in CHEMS HOTEL

8/10 Good

Helen

Liked: Cleanliness, staff & service, room comfort
Excellent location great hotel. Needs a bit of a refurbish Excellence value
Stayed 3 nights in Nov 2018
Response from imane on 6 Dec 2018
Bonjour , nous tenons à vous remercier pour vos commentaire nous nous efforçons sans cesse d'améliorer nos prestation et le service que nous offrons a nos clients

4/10 Poor

Kim, UK

Liked: Staff & service
Disliked: Property conditions & facilities
Nice hotel but lacks simples facilities, such as working Wi-Fi in all rooms, a standing ahower, amenities e.g slippers, iron, fridge. This certainly shouldn't be classed a four star hotel.
Stayed 7 nights in Nov 2018
Response from IMANE on 30 Nov 2018
Bonjour , nous tenons à vous remercier pour vos commentaire nous nous efforçons sans cesse d'améliorer nos prestation et le service que nous offrons a nos clients

6/10 Okay

Morag, London

Liked: Cleanliness
Hotel needs a revamp - tire decor but clean. Catered more for French speakers. But within walking distance to main square.
Stayed 4 nights in Nov 2018
Response from imane on 26 Nov 2018
Bonjour , nous tenons à vous remercier pour vos commentaire nous nous efforçons sans cesse d'améliorer nos prestation et le service que nous offrons a nos clients