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Hôtel Chems
4.0 star property

Upscale spa hotel near Jemaa el-Fnaa

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Hôtel Chems

Photo gallery for Hôtel Chems

Outdoor pool, pool umbrellas, pool loungers
In-room safe, rollaway beds, free WiFi, bed sheets
Outdoor dining
Lobby
Steam room, body scrubs, facials, 1 treatment room

Overview of Hôtel Chems

Reviews
6.6

Popular amenities

  • Pool
  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Check out the area

Map
Avenue Hommane Al Fetouaki, Marrakech, 40000
  • Popular LocationJemaa el-Fnaa14 min walk
  • Popular LocationMajorelle Gardens4 min drive
  • Popular LocationLe Jardin Secret4 min drive
  • AirportMarrakech (RAK-Menara)11 min drive
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Room options

View all photos for Superior Double Room

In-room safe, rollaway beds, free WiFi, bed sheets

Superior Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Minibar
Satellite channels
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Single Room

In-room safe, rollaway beds, free WiFi, bed sheets

Standard Single Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
Daily housekeeping
  • 20 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Twin Room

In-room safe, rollaway beds, free WiFi, bed sheets

Standard Twin Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
Daily housekeeping
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Living area

Family Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Double Room

In-room safe, rollaway beds, free WiFi, bed sheets

Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
Daily housekeeping
  • 19.8 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Marrakech

Hôtel Chems is located in Medina, a neighbourhood in Marrakech, and is in the entertainment district and near the boardwalk. Jemaa el-Fnaa and Avenue Mohamed VI are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Majorelle Gardens and Oasiria Water Park. Agdal Gardens and Le Jardin Secret are also worth visiting. Spend some time exploring the area's activities, including golfing.
Visit our Marrakech travel guideOpens in a new window

What's nearby

  • Jemaa el-Fnaa - 14 min walk
  • Menara Mall - 20 min walk
  • Marrakech Plaza - 3 min drive
  • Majorelle Gardens - 4 min drive
  • Le Jardin Secret - 4 min drive

Getting around

  • Marrakech Central Station - 8 min drive
  • Marrakech (RAK-Menara) - 12 min drive

Restaurants

  • Café Kif Kif - 10 min walk
  • Café Extrablatt - 11 min walk
  • Palais Jad Mahal - 8 min walk
  • Kabana - 11 min walk
  • Maison MK - 14 min walk

About this property

Hôtel Chems

Upscale hotel near Jemaa el-Fnaa
Marrakech Plaza and Palais des Congrès are located near Hôtel Chems, which provides free full breakfast, a poolside bar and a terrace. Treat yourself to a manicure/pedicure, a facial or a massage at BEAUTY CENTER, the on-site spa. In addition to shopping on-site and a coffee shop/cafe, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking
  • An outdoor tennis court, airport drop-off service (surcharge) and tour/ticket information
  • Meeting rooms, concierge services and a porter/bellboy
Room features
All 145 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
More amenities include:
  • Bathrooms with bidets and baths or showers
  • 23-inch flat-screen TVs with satellite channels
  • Balconies, daily housekeeping and phones

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM–10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Shopping
  • Tennis lessons
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Built in 1971
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 23-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MAD 200.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: MAD 1200
  • New Year's Eve (31 December) Gala Dinner per child: MAD 600 (from 2 to 11 years old)
  • A tax is imposed by the city: MAD 5.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MAD 150 per vehicle
  • Rollaway bed fee: MAD 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Chems Hotel Marrakech
Chems Marrakech
Hôtel Chems Marrakech
Hôtel Chems
Hôtel Chems Hotel
Hôtel Chems Marrakech
Hôtel Chems Hotel Marrakech

Frequently asked questions

Does Hôtel Chems have a pool?

Yes, this property has an outdoor pool.

Is Hôtel Chems pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hôtel Chems?

Self-parking is free at this property.

What time is check-in at Hôtel Chems?

Check-in start time: 2:00 PM; check-in end time: 2 AM.

What time is check-out at Hôtel Chems?

Checkout is at noon.

Does Hôtel Chems provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of MAD 150 per vehicle applies.

Where is Hôtel Chems located?

Located in Medina, this spa hotel is within a 15-minute walk of Bab El Djedid and Jemaa el-Fnaa. Majorelle Gardens is 2 mi (3.2 km) away.

Hôtel Chems Reviews

Reviews

6.6
Rating 10 - Excellent. 103 out of 933 reviews" "
Rating 8 - Good. 330 out of 933 reviews" "
Rating 6 - Okay. 298 out of 933 reviews" "
Rating 4 - Poor. 128 out of 933 reviews" "
Rating 2 - Terrible. 74 out of 933 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff very helpful and friendly
Stayed 3 nights in Oct 2022

2/10 Terrible

SAMER

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude unprofessional staff,the way dealing with guest unexceptional, heard few complaints from unhappy guests with regards the same issues, specifically the front desk (reception)
Stayed 7 nights in Sep 2022

10/10 Excellent

Abdelali

Stayed 7 nights in Jul 2022

4/10 Poor

Rabia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
OK
Stayed 2 nights in Aug 2022

6/10 Okay

irvine

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
This is by no means a 4 star hotel.yes the pool is lovely.but i dont expect to have to hold the showerhead to shower.and not having a fridge in the room .really. breakfast is OK plenty of staff on hand.barstaff may be teatotal but im not.measure of vodka would have just filled the cap.and i know they have to make a profit. But when it says 5.5 dh on the coke bottle its not savvy to charge 20.
Stayed 7 nights in May 2022

8/10 Good

Medoss, Chicago

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms not as they are in the pictures
Stayed 1 night in Mar 2022

8/10 Good

Liam

Liked: Cleanliness
Stay away
The man who checked me in was very nice but it all declined after that! Room was ok came with a bath which i was so looking foward too however the water was luke warm and the water pressure meant you needed to wait a hour to fill the tub by this time the water is cold! The dark hair lady receptionist is nothing but rude! I asked where i could get my hair cut she responded we dont do that here i then enquired about a massage and she then laughed at me and said we dont do them here. Bit different to what your website says! So just assuming she is new i pulled it up on the website to which she looks at me like im stupid and says did you not listen we dont do them.
Stayed 1 night in Oct 2021

4/10 Poor

fahd

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
too old , no comfort
if you're looking for a place to stay for 1 night nomore. no shower
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
The things which I don’t like when I went there people cleaning the rooms they was knocking on the door in a very hard away all the time and they wasn’t doing very well with the cleaning, linen was not in a good quality porters, they wasn’t okay to help with the luggage for a check in and check out we pay Money for the transfer, no one come to pick up us from airport in the middle of the night and when we asked for early pick up they told us we cannot do that and after three calls they agree and the driver was 35 minutes late!!!!! For a breakfast room they haven’t got water given to the people and all the time they was short with things if I have to account displays as a four-star hotel I can give you one star((((((((((
Stayed 5 nights in Mar 2020