6/10 Boleh diterima
Craig
Mengembara bersama pasangan
30 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Beautiful hotel and lovely staff, but style outweighed substance for us
El Fenn is a beautiful, stylish hotel in a great location, and the staff were excellent throughout our stay: warm, helpful and professional. The interiors and rooftop views are striking, so I understand why many guests love it.
However, for us, the overall experience did not quite justify the price. Although multiple pools are advertised, the only pool area that felt genuinely usable was the small rooftop pool; the others felt more like decorative or architectural features. Breakfast was delicious, but choice was limited, and evening dining was disappointing for the cost. The dining area also lacked atmosphere and felt more functional than special.
The rooftop bar is attractive, but as it is open to non-residents it became very busy with people taking photos. Combined with outside guests using the bar and dining areas, it made the hotel feel less relaxing and less exclusive than expected.
The mandatory locally collected charge appeared mainly to be a 7.5% service fee rather than a tax, and a 7.5% service charge was also added to food and drinks. We were happy to tip individual staff additionally where deserved, as they were a highlight, but the overall level of added charges felt excessive given the room rates and the number of non-residents using the facilities.
Overall, El Fenn is photogenic, well located and staffed by lovely people, but for us the substance did not match the style or cost.
Craig
Menginap 7 malam pada Mac 2026
