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"My bed mattress was so soft that I woke up next day with a very serious back pain. Not good when a week of golf is following your stay at this prestigious hotel. I ask them to correct it , and they did changed the mattress promptly. Nevertheless , such a high rated hotel ( and high cost one) should not accept from their staff a badly used mattress to the point where it is ruined down. Another détail: you flush the toilet, yet it does not eliminate the paper still floating after 2-3 flushes. Hum….."

"Great food and friendly atmosphere! They try their best to make it a great experience. "

"Room was ideal, staff were really friendly and helpful. Breakfast wasn't the best but did the job, hotel makes up for it though in looks and location. "

"The stay at Sofitel Marrakech Palais was excellent- amazing service and rooms. Our stay was unfortunately very short and barely an evening spent. But the beds were very comfortable and shower stalls and toilet all appeared modern and newly renovated."

"The food at this property wasn't good at all, very limited options, the staff wasn't very friendly at all, I had to make a complaint at the front dest, there's a short girl working at the reception desk, who is very rude, I think she doesn't like her job at all, very negative personality. I definitely won't stay there again, also it's away from the city."

"Room was lovely, spacious and worked well for our family of 5. The staff are exceptional and the food was varied and offered vegetarians and picky kids plenty to choose from. The less good….the pools are either freezing or way too warm. Our kids were pumped for the water park but we ended up hardly using it because the water was too cold. There’s one heated pool which is so warm it’s like a bath - on warm days the kids were overheating in it. The inside spaces below reception are tired and smelled of damp. A few of our days were impacted by bad weather so events like the mini disco were moved inside to spaces that were just not fit for purpose. Overall we did have a lovely holiday and enjoyed ourselves, but we wouldn’t return to this hotel if we came back to Marrakesh."

"On arrival we received a Free Welcome Pack & Free Drinks. Extremely good & exceptionally high quality Luxury Hotel. The location is fantastic, minutes walk to the city centre. Amazing to see how CLEAN & Polished this place is and smells like Roses. "

"good stay"

"Wonderful stay!!! "