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Reviews of Scarborough Inn

3 out of 5
Scarborough Inn
524 US-64, Manteo, NC

Reviews

7.8

Good

Rating 10 - Excellent. 105 out of 258 reviews" "
Rating 8 - Good. 77 out of 258 reviews" "
Rating 6 - Okay. 35 out of 258 reviews" "
Rating 4 - Poor. 21 out of 258 reviews" "
Rating 2 - Terrible. 20 out of 258 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lorie

Liked: Cleanliness
Stayed 3 nights in Apr 2024

2/10 Terrible

R.

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel has no on-site staff (except maids). Guests check in via a kiosk manned by personnel in The Philippines. The audio on the kiosk was not working properly. Our coffee machine didn't function and no one answered our phone calls when we called to complain. I wonder what would happen if there had been a serious problem such as a leak. A truly horrible hotel. Stay away.
Stayed 1 night in May 2024

6/10 Okay

Aaron

Travelled with family
Disliked: Cleanliness
The property differed from the advertising. For the price it’s enough space and amenities. I wasn’t looking for much just to lay my head down for a night. The part that needed some attention was the AC unit and dehumidifier needing the mold cleaned out. Additionally, the room has been smoked in and filtered into the AC unit and dehumidifier. This left my clothes and myself smelling horrible after the visit. Room number 4 specifically.
Stayed 1 night in Apr 2024

6/10 Okay

Rosalyn

Travelled with family
Got there the light was flickering. Addressed the issue to management. Someone did check it out but it was never fixed.
Stayed 2 nights in Apr 2024

8/10 Good

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Although I liked everything about the property;.I DIDN'T LIKE the fact that, when I returned to my room, the door was WIDE OPEN!!!! Apparently workers had been in my room??!! They left a pair of pliers on the sink. No one came back to close the door or get their tool for at least 20 minutes. Although the manager was apologetic; the fact is that anyone could have walked into my room and taken all my things!!!! It left a bad taste!
Stayed 4 nights in Apr 2024

6/10 Okay

Justin

Liked: Cleanliness, staff & service
Only real issues the beds sit so damn high the TV's never really work
Stayed 2 nights in Mar 2024

8/10 Good

Jeff

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were big, the beds and furniture are unique pieces check in was done over the phone so it’s quick but you lose that personal touch, but overall for the money the place is good, it’s not a glorious stay and parking can be difficult but for what they’ve got they make it work
Stayed 1 night in Mar 2024

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No employees on site. Room keys left in an unsecured drawer. Room was dirty. Bed comforter not clean. No vacuum marks on the carpet. Dusty. Black mold in the grout of the bathroom shower. Unusable toilet, tank components disassembled and water turned off. Did not stay in the room and had to find other accommodations.
Stayed 1 night in Mar 2024

8/10 Good

william

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Roseann

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It was very difficult to find the room. When I entered the room the bathroom was flooded and dirty. I had to move to an upstairs unit which was very uncomfortable
Stayed 1 night in Jan 2024

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beds are too high up only complaint
Stayed 1 night in Jan 2024

2/10 Terrible

Kamari

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Glenn

Disliked: Staff & service, amenities, property conditions & facilities
No room service. TV didn’t work. No response. Virtual Ck in is very poor. No staff anywhere.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT WASTE YOUR TIME OR MONEY!!!!!!!
We pre-paid for a two room king size bed apartment. The TV screen "person" tried to give us a queen bed room. Finally got it switched to king but was still just a room, not an apartment like we paid extra for. TV in the room was broken, bed sheets were dirty and hot water in the shower ran out after a few minutes. We live locally and just wanted a fun night away. I promise you we will make sure everyone we come in contact with knows how poor this place truly is. There is too much competition on the OBX for any place to be this crappy.
Stayed 1 night in Nov 2023

8/10 Good

Cassandra, Enterprise

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Property was clean and quiet. The room is very dated, which I did not mind. There is no staff for questions, my room did not have a hair dryer and when I called I was put on hold for them to call someone else to ask if one was available. There was not, so just make sure to pack yours! It was overall a nice stay.
Stayed 3 nights in Oct 2023

4/10 Poor

Noreen

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
there was no service. Towels never replaced over 5 days. Trash never emptied
Stayed 5 nights in Oct 2023

2/10 Terrible

leigh

Travelled with family
This was probably the worst stay we’ve ever had at a hotel. Check in was different (you check in at a kiosk with a remote person) but was ok. Our room was #1 and had holes in the wall where possibly some things used to hang. The bed was about 40 inches high with no way to climb in. The mattress was a brick as were the pillows. The floors had paint all over them. You could tell where they had closed up doorways with nailed in plywood. It was very cute outside so we were shocked when we saw our room. Would not recommend to anyone.
Stayed 1 night in Oct 2023

8/10 Good

Tonya

Travelled with partner
Liked: Cleanliness
Convenient check in, good location
Stayed 3 nights in Oct 2023

8/10 Good

Susan, Norfolk

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Once in the room, we found it pleasant, clean and comfortably warm. Motel is easily accessible to downtown Manteo. Darrel's restaurant and McDonald's are across the street. Our biggest complaint is the check in process at Scarborough is done totally by computer. There is no personal contact. Anyone interested in staying at this place should be aware in advance. Our check-in was adequate. But our checkout was non-existent. We tried to checkout about 9am. The computer was not functioning. The phone number on the door went to voicemail. So we left our room keys in the room and bugged out.
Stayed 3 nights in Oct 2023

4/10 Poor

Jane

Travelled with partner
Disliked: Property conditions & facilities
The property was convenient to eateries. No people on duty except through kiosk. The window air conditioner was so loud it kept us awake. Luckily found a maintenance man who bought a part to fix the toilet that stopped flushing. We were booked for 2 nights but stayed only 1.
Stayed 2 nights in Oct 2023

2/10 Terrible

Laura

Disliked: Property conditions & facilities, room comfort
Disappointed at Scarborough Inn
I dont usually give bad reviews as a practice but this one needs telling. We were not pleased with the kiosk screen clerk. It seemed so impersonal for starters. The ladies there were professional and ptocessed us for the stay while we were there. We have stayed there before in the hotel building and it was fine, lovely with antiques and well functinal rm set up. I specifically asked for a apt well in advance and we were on ti.e for check in. I requested one away from the noisy street. Do not stay in Apt. 11 as it faces the busy street. No smoke detector as wires were hanging from the open spot of the ceiling. The toilet handle broke at first use. They did come out and fix it withib 30 minutes so credit due them for that. The mattress should have been updated as my husband and I rolled toward the center of it. There is a sink in the corner of the bedroom. Odd. The room just wasn't functional at all. TV wasn't working. I slept on the love seat couch in the living room due to the center rolling of the mattress. They had a humidifier in the bedroom that ran all the time and made the room quite stuffy. The Tv was place on a dresser between the wall walkway of the bedroom and living rm. So strange. Needless to say, we will not be staying here again. The price was outlandish for the lack of quality we got. Please do your homework and check out alternatives at this business and make sure you get a place worthy for your hard earned money.
Stayed 2 nights in Oct 2023

10/10 Excellent

Gepke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place
It was tough checking in since no one was at the hotel, we talked to a computer. Had some problems with the TV but all and all the place is nice. The room was clean and the bed comfortable.
Stayed 1 night in Sep 2023

2/10 Terrible

Brent

Stayed 1 night in Sep 2023

8/10 Good

TIMOTHY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Flannel sheets may be a bit premature in September -- but we're Michiganders ;D
Stayed 1 night in Sep 2023

6/10 Okay

Barbara, WILMINGTON

Disliked: Staff & service

10/10 Excellent

Dacia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Joseph

Travelled with family
Stayed 1 night in Sep 2023

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, property conditions & facilities
I would describe the rooms as quaint. The furniture is clearly antique. The "couch" was beautiful but the springs were so sprung it was uncomfortable to sit on. A chair was broken. When I went to check in, the credit card reader for the virtual check in was down, so I had to manually enter my cc # on the screen. I was not very comfortable with that.
Stayed 3 nights in Sep 2023

6/10 Okay

Lari

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Old. Smelled musty
Stayed 2 nights in Sep 2023

8/10 Good

Timmy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Sep 2023

8/10 Good

Kentley

Stayed 1 night in Sep 2023

8/10 Good

Pam

A
Stayed 2 nights in Sep 2023

6/10 Okay

mary

Travelled with group
Liked: Cleanliness
This used to be a superb little family run hotel. Now they have no manager on site. The new management consists of a kiosk where you virtually check in with a person located in the Philippines who dispenses a key from the kiosk. The key card failed three times, and so you went back again and again just to enter the room, identify yourself again, and get another key card. Your basic nightmare in a clean, well located hotel. Get a manager.
Stayed 2 nights in Sep 2023

4/10 Poor

Allison

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very musty.
Stale and musty room. It’s a place to sleep (maybe). My son woke up coughing uncontrollably at 4am and it was time to leave.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Crystal

Liked: Cleanliness, staff & service
property was clean just dated and a little run down but fine for one night. Although literature said lobby would be open to guest - never saw that to be the case.
Stayed 1 night in Aug 2023

6/10 Okay

Brad

Business traveller
Disliked: Staff & service
Stayed 2 nights in Aug 2023

4/10 Poor

Terry

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Check in was on a screen with an employee working remote from the Philippines. Check in was slow and non-personal. Supposedly, a manager was onsite. Never saw “him.” Housekeeping did not know English, nor did we understand Spanish. Bathroom needs mildew removal spray. Some of the steps were rotted. The inn needs repair. I could tell some repair was taking place, but more needs to be done. Will not stay there again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Meredith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were placed in was very quaint. Definitely added to our concert experience that evening.
Stayed 1 night in Aug 2023

10/10 Excellent

Henry

Stayed 1 night in Aug 2023

8/10 Good

Grant

Stayed 1 night in Aug 2023

8/10 Good

James

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Shawn

Liked: Amenities
Dated property, small issue with check in. Kiosk thing is a little impersonal. But i got what i paid for.
Stayed 3 nights in Aug 2023

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Older property that has been renovated. Antique furniture that is adequate and nice if you like antiques. No on-site staff, check-in through a kiosk with video connection to remote person, probably in SE Asia. This ended up working fine, even though we had an unusually situation - stay two night under two different reservations. We did get locked out after the check out time on the first reservation, but the kiosk video customer service rep was able to see our second reservation and issue new keys. It just cause needless concern as no one could take care of merging the two reservations when we first checked in. No response to phone calls to the hotel line, or emails, just the kiosk.
Stayed 1 night in Aug 2023

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road trip
We loved our room with the canopy bed, and antique looking furniture. It was a great location as most of the places we visited were very close to Manteo. We had a fridge, microwave and nice grassy yard space.
Stayed 2 nights in Aug 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023