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Reviews of Skyloft Hotel

3 out of 5
Skyloft Hotel
1160 Governor Forbes, Manila, NCR

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 94 reviews" "
Rating 8 - Good. 45 out of 94 reviews" "
Rating 6 - Okay. 10 out of 94 reviews" "
Rating 4 - Poor. 6 out of 94 reviews" "
Rating 2 - Terrible. 6 out of 94 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Business traveller
Liked: Staff & service
Bathroom
Stayed 2 nights in Apr 2024

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and staff would stay again.
Stayed 2 nights in Mar 2024
Response from Guest Service Associate on 26 Mar 2024
Hi Brad,Thank you for taking the time to leave us a positive review. Your satisfaction is our top priority. We appreciate your support, and we're looking forward to serving you again.

10/10 Excellent

Luchelle

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Thank you Skyloft
Stayed 1 night in Feb 2024
Response from Guest Service Associate on 13 Feb 2024
Dear Luchelle, Thank you for taking the time to leave us a positive review. Your satisfaction is our top priority, we appreciate your support and look forward to serving you again Luchelle.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2024
Response from Guest Service Associate on 23 Jan 2024
Greetings from Skyloft Hotel! Thank you for taking the time to leave us a positive review. Your satisfaction is our top priority, we appreciate your support and look forward to serving you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
It was good
Stayed 1 night in Aug 2023
Response from Guest Service Associate on 14 Jan 2024
Greetings from Skyloft Hotel!Thank you for taking the time to leave us a positive review. Your satisfaction is our top priority, we appreciate your support and look forward to serving you again.

10/10 Excellent

bryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Service Associate on 27 Dec 2023
Dear Bryce,Thank you for taking the time to leave us a positive review. Your satisfaction is our top priority, we appreciate your support and look forward to serving you again

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Crowded
Crowded
Stayed 1 night in Dec 2023
Response from Guest Service Associate on 24 Dec 2023
Thank you for posting a review and for taking the time to bring this matter to our attention. We assure you that we have value your comment as a way to improve our services. Thank you again and hope to see back in our hotel.

8/10 Good

Angelo

Stayed 3 nights in Dec 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service Associate on 27 Dec 2023
Dear Daniel,Thank you for taking the time to leave us a positive review. Your satisfaction is our top priority, we appreciate your support and look forward to serving you again

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Always good
Stayed 2 nights in Dec 2023

8/10 Good

Angelo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic location
Good
Stayed 1 night in Dec 2023
Response from Guest Service Associate on 23 Dec 2023
Dear Angelo,Thank you for taking the time to leave us a positive review. Your satisfaction is our top priority, we appreciate your support and look forward to serving you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal!!!
Good location
Stayed 1 night in Oct 2023

10/10 Excellent

Angelo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cozy and conveniently located hotel
Good
Stayed 2 nights in Oct 2023
Response from Hotel Front Desk on 23 Dec 2023
Dear Angelo,Thank you for taking your time in giving us such a great review. Your comfort and great experience while staying in our hotel is always our top priority. We're glad to know that we were able to deliver the best of our service to you. Thank you again and hope to see back in our hotel Angelo.

6/10 Okay

Kyra

Travelled with family, Business traveller
Disliked: Amenities
There wasn't a working shower head.
Stayed 1 night in Oct 2023
Response from Hotel Front Desk on 23 Dec 2023
Dear Kyra,Thank you for posting a review and for taking the time to bring this matter to our attention. This is issue has been already raised, we assure your that we have value your comment as a way to improve our services. Thank you again and hope to see back in our hotel.

2/10 Terrible

Christine

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I would score Zero on Cleanliness. 1st room have cockroaches. 2nd room also had cockroaches. The 3rd room also had cockroaches. All 3 rooms and the cockroaches were crawling on the bed. I had to check out immediately and not stay anymore but I still had to pay. They did not want to refund my payment.
Stayed 2 nights in Sep 2023
Response from Hotel Front Desk on 23 Dec 2023
Dear Christine,Thank you for posting a review and for taking the time to bring this matter to our attention. This is issue has been already raised, we assure your that we have value your comment as a way to improve our services. Thank you again and hope to see back in our hotel.

10/10 Excellent

Vhieldine

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 1 night in Oct 2023
Response from Guest Service Associate on 23 Dec 2023
Dear Vhieldine,Thank you for taking the time to leave us a positive review. Your satisfaction is our top priority, we appreciate your support and look forward to serving you again.

8/10 Good

Michael

Business traveller, Travelled with partner, Travelled with group
Bo's Coffee in the lobby is closed Sunday mornings. This is a limited service hotel.
Stayed 1 night in Sep 2023

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area was convenient to our business trip. Air conditioner unit was too small for unit room size. Air conditioner was unable to bring down temperature below 26 degrees after 12 hours of operating. There were no wash cloths in the bathroom. There was no shower curtain or shower door. There was only a very small single table inadequate for any practical use. Sofa arm was loose/damaged. Staff was helpful and attentive to requests. Property doubles as a condo residence. No full restaurant onsite. Many restaurants in the area.
Stayed 1 night in Aug 2023
Response from Guest Service Associate on 23 Dec 2023
Hi Michael,Thank you for posting a review and for taking the time to bring this to our attention. We sincerely apologize for any inconvenience you may have experienced. This is issue has been already raised, we assure your that we have value your comment as a way to improve our services. Thank you again and hope to see back in our hotel.

10/10 Excellent

MARLENE

Stayed 1 night in Jun 2023

2/10 Terrible

NOEL

Disliked: Staff & service, property conditions & facilities
yes
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Fernando

Stayed 1 night in Jun 2023

10/10 Excellent

bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a very convenient location for when i visited family and there were multiple dinning locations near by.
Stayed 3 nights in Nov 2022
Response from Guest Service Associate on 23 Dec 2023
Dear Bradley, Thank you for taking the time to leave us a positive review. Your satisfaction is our priority, we appreciate your support and look forward to serving you again.

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything
Stayed 2 nights in Nov 2022
Response from Guest Service Associate on 23 Dec 2023
Dear Fernando,Thank you for taking the time to leave us a positive review. Your satisfaction is our priority, we appreciate your support and look forward to serving you again.

8/10 Good

Jennifer

Stayed 1 night in May 2022

8/10 Good

Vivian

Liked: Cleanliness, staff & service, amenities
Staffs were courteous.
Stayed 2 nights in Apr 2022
Response from Guest Service Associate on 23 Dec 2023
Dear VivianThank you for taking the time to leave us a positive review. Your satisfaction is our priority, we appreciate your support and look forward to serving you again.

4/10 Poor

Wil

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Nah, not next time
The hotel is conveniently in the center of the city, however it was advertised as a fully equipped kitchenette, it had a microwave, no utensils, no coffeemaker, no hot kettle, no glasses, no cups so basically nothing. The bathroom is okay but there are no hand towels or face cloths and the cleaning crew would not leave clean towels so we had to ask for them. The first room we had was so close to the bar on the roof we couldn't sleep from the noise until about 3 AM Overall i suppose not a bad price for the extremely small room where there is barely enough room to open a suitcase let alone 2 but i think i would consider a different hotel next time .
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Espie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Ali, Los Angeles, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t get a better room budget wise! Easily the cheapest yet most clean/complete hotel room I’ve ever stayed at. I’ve only stayed for one day so my review is limited to this.
Stayed 1 night in Feb 2020
Response from Hotel Supervisor on 17 Feb 2020
Thank you for taking your precious time to leave an excellent review and for sharing your feedback with us. We are glad to hear that you enjoyed your stay. All your postive comments will serve as our motivation to strive harder and offer the quality of service that you need. Looking forward on your next booking. Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient. It’s near my relatives place I enjoyed my stay. The showers were great.
Stayed 2 nights in Feb 2020
Response from Hotel Supervisor on 17 Feb 2020
Thank you for taking your precious time to write a review and for sharing your feedback with us. We are glad to know that your enjoyed your stay. All your positive comments will serve as our motivation to strive harder and give you the quality of service that you deserve. Looking forward on your next booking. Thank you very much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Comment from Hotel Management on 8 Feb 2020
Thank you so much for taking the time to leave an excellent rating. We hope you had a great stay at our Hotel.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A few of the staff were arrogant. I was accused of smoking in my room because i put an empty packet of cigarettes jn the garbage bin inside of my room. Maybe next time i should just thruw the empty packet on the reception floor. No apology from them
Stayed 5 nights in Jan 2020
Response from Skyloft Hotel on 10 Jan 2020
Good day! Thank you for taking the time to provide us a feedback. We sincerely apologize for the negative things you experienced at our hotel. Rest assured that everything is noted and we will improve on our customer service to serve you better!

8/10 Good

Leo

Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
TV only one channel, it always need to reprogram. Cannot switch off lights, you need to loosened the bulb from its socket. Cleanliness and Staff is good
Stayed 1 night in Jan 2020
Response from Skyloft Hotel on 10 Jan 2020
Good day! Thank you for taking the time to provide your thoughts and feedback for our hotel. Apologies for certain things you experienced and we are looking forward to your next stay here at our hotel. Thank you!

10/10 Excellent

sally

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Skyloft Hotel on 23 Dec 2019
Hi Sally! Thank you for giving us a review! We hope you had a great stay at our property!

2/10 Terrible

Tom, Tampa Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise level of construction of 3 sky rise buildings plus street traffic made sleeping impossible for me plus not being able to open curtains easily made it dark and depressing. It was so bad I checked out after 3 days inspite of prepaying for 7 days. The worst hotel for noise in my 50 years and over 1,000 nights lodging experiences. You could not pay me to go back there. No refund given inspite of asking as no manager is on site
Stayed 6 nights in Dec 2019
Response from Skyloft Hotel on 20 Dec 2019
Hi Tom! Thank you for giving us a review. We sincerely apologize for the bad experience. Please know that everything is noted and we will do our best to improve, to meet your expectations better.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There were baby cockcroaches. There is a gap between the rooms (through the window panels) and I can see and partially see the reflection of the people in the next room.
Stayed 1 night in Oct 2019
Response from Pacific Skyloft Hotel on 10 Dec 2019
Thank you for giving a feedback. Rest assured that this is noted and improvement is on its way!

6/10 Okay

Prasanth

Liked: Cleanliness, room comfort
Ok Stay
In the Lobby: Check in was easy and quick, small stand aT the bottom of the hotel In the room: Standard room, no frills, but well kept Overall: Was an ok stay. One thing that was frustrating was that, after arriving at 12:30am, construction started outside at 6am the next morning. The noise pollution was too much to sleep
Stayed 1 night in Nov 2019
Response from Skyloft Hotel - Reservations on 4 Dec 2019
Thank you for posting a review! We will use the feedback to make us better and to ensure to give you the best quality of service you deserve. We would love to serve you again and will appreciate a second chance.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2019
Response from Skyloft Hotel - Reservations on 2 Dec 2019
Thank you for posting a review. We will use the feedback to make us better and to ensure to give you the best quality of service you deserve. We would love to serve you again and will appreciate a second chance.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the elevator took so long reason why you have to use the stairs oftentimes
Stayed 1 night in Nov 2019
Response from Skyloft Hotel - Reservations on 2 Dec 2019
Thank you for posting a review. We will use the feedback to make us better and to ensure to give you the best quality of service you deserve. We would love to serve you again and will appreciate a second chance.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and accommodating. The room is clean. I would definitely stay here again ☺️
Stayed 1 night in Nov 2019
Response from Pacific Skyloft Hotel - Reservations on 18 Nov 2019
Thank you for posting a review and for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure to give you the best quality of service you deserve. We would love to serve you again and will appreciate a second chance.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Pacific Skyloft Hotel - Reservations on 18 Nov 2019
Thank you for posting a review and for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure to give you the best quality of service you deserve. We would love to serve you again and will appreciate a second chance.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very centrally located, great access to transport. Very helpful staff. Very slippery tiles when wet, it would be nice to have proper bath mat issued daily.
Stayed 2 nights in Oct 2019
Response from Pacific Skyloft Hotel - Reservations on 18 Nov 2019
Thank you for posting a review and for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure to give you the best quality of service you deserve. We would love to serve you again and will appreciate a second chance.

8/10 Good

edward n

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from Pacific Skyloft Hotel - Reservations on 18 Nov 2019
Thank you for posting a review and thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure to give you the best quality of service you deserve. We would love to serve you again and will appreciate a second chance.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel does its purpose when visiting UST
Very reasonably priced hotel when visiting UST. This hotel gives you the most value for its price. It’s relatively clean. It is a bit noisy coming from the street traffic. Air conditioning works, hot water works... can’t really complain for its price.
Stayed 2 nights in Aug 2019
Response from Pacific Skyloft Hotel - Reservations on 18 Nov 2019
Thank you for posting a review and for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure to give you the best quality of service you deserve. We would love to serve you again and will appreciate a second chance.

8/10 Good

She

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay. Fast food chains are nearby.
Stayed 3 nights in Oct 2019
Response from Pacific Skyloft Hotel - Reservations on 18 Nov 2019
Thank you for posting a review and for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure to give you the best quality of service you deserve. We would love to serve you again and will appreciate a second chance.

8/10 Good

MELCHOR

Liked: Cleanliness, staff & service, property conditions & facilities
The first time Of my stay was such a “no-no” because of the drunk people on the unit beside our assigned unit, which extended until 2am in short the plan to have a good rest was not achieved, though the unit were an A+ unit, last week was my second and hopefully not the last, should you consider suggestion sana may enough parking slot para sa occupants
Stayed 1 night in Sep 2019
Response from Pacific Skyloft Hotel - Reservations on 18 Nov 2019
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again and to give you the best quality of service you deserve. We would love to serve you again and will appreciate a second chance.