Desk, laptop workspace, free WiFi

Reviews of RedDoorz Plus near UST Manila

3 out of 5
RedDoorz Plus near UST Manila
930 Lacson Ave, Manila, Manila

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 31 reviews" "
Rating 8 - Good. 8 out of 31 reviews" "
Rating 6 - Okay. 5 out of 31 reviews" "
Rating 4 - Poor. 2 out of 31 reviews" "
Rating 2 - Terrible. 4 out of 31 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service
Hope there is an option to use an ordinary soap
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Extra fees for stains
The place was nice and clean, although some of the towels were 'makutim'. Was just a little disappointed that they charged us 2500 for a stain that got on the sheets. I'd think cleaning fees were already included in what we're paying for during our stay.
Stayed 1 night in Mar 2020

6/10 Okay

Larn, Seattle

its noisy, you can hear the people talking from the other room, hear people are walking in the hall way. soundproofing maybe?
Stayed 3 nights in Feb 2020

10/10 Excellent

GILBERT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from RedDoorz Philippines on 12 Dec 2019
"Dear Anonymous Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

6/10 Okay

Verified traveller

For the price, it would have been great. But the following got to me: #1. I can hear from my bed the waste water from the room above mine flushed down the drain. And one can't help but imagine what that is and yuck. Luckily I was not eating at that time. I understand RedDoorz's business model, but it doesn't cost much to cover the drain pipes with sound insulation. #2. Some parts of the flooring were dirty and in need of sweeping when I first entered. #3. I tried calling the desk several times using the number they gave me. No one answered. #4. The TV is too cheap as it doesn't sound well. It's noisy. And I'm not even an audiophile that requires high quality audio, only something pleasant enough to listen to.
Stayed 3 nights in Nov 2019
Response from RedDoorz Philippines on 12 Dec 2019
"Dear Anonymous Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2019
Response from RedDoorz Philippines on 12 Dec 2019
"Dear Anonymous Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
There is no coordination in their booking system. They kept on transferring me to Tayuman branch without my permission. According to them, it is because of high volumes of check-ins. Considering the fact that I already booked and paid few months ago, that is a breach of contract.
Stayed 1 night in Nov 2019
Response from RedDoorz Philippines on 12 Dec 2019
"Dear Anonymous Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

10/10 Excellent

Leslie, Davao City

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and comfortable as a hotel should be. Provides the comfort of home. There are fast food chains nearby, with Pizza Hut and 7/11 just beside the hotel. The rate is reasonable. To quote McArtthur, I shall return to it when in Manila. 😉 Just one thing though, I hope I don’t have to ask for my free coffee and bottled water next time. I had to ask for my supply every single day. Ive stayed for 5 days. Over all, I am a satisfied client.
Stayed 4 nights in Nov 2019
Response from RedDoorz Philippines on 12 Dec 2019
"Dear Leslie Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confirmation for booking took a long time
Stayed 1 night in Nov 2019
Response from RedDoorz Philippines on 12 Dec 2019
"Dear Anonymous Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Shane Ramos on 22 Nov 2019
Good Day! Thank you for taking time to give us perfect rating. We really appreciate it. Rest assured we will continue to provide you with excellent services. I'm looking forward to meet you again in Red Doorz Plus near UST Manila. Best Regards, Shane Ramos Hotel Manager

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is clean and staff are friendly. if your looking for a hotel near UST this is the hotel for you.
Stayed 1 night in Nov 2019
Response from Shane Ramos on 14 Nov 2019
Dear Anne! Thank you for taking time to give us perfect rating. We really appreciate it. Rest assured we will continue to provide you with excellent services. I'm looking forward to meet you again in Red Doorz Premium near Greenbelt. Best Regards, Shane Ramos Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service
When we arrived on Nov 9, we were told that their system did not show any booking of a room, even after we showed them the emailed booking confirmation from Expedia. We gave them 30 minutes to look for the booking but to no avail. This is the second no room available by this hotel: Two weeks before Nov 2, we received emails from Expedia advising us that our Nov 2 booking had been cancelled, We did not receive a single cancellation email from Expedia for the Nov 9 booking. 30 minutes after we left the hotel, a RedDoorz CSR called us to apologize. He told us that there was no booking from Expedia for our Nov 9 room, and they only learned of the booking when we were complaining at the front desk. Lesson learned: Use Expedia only at your peril. Two succession room bookings confirmed by Expedia turned out to be counter-productive. One was cancelled for no reason while the other did not even exist at all. Neve happened to me when I use Agoda, but unfortunately, only Expedia had those rooms "available" at those dates. Turn out that they were not actually available. Expedia is worthy of expletives.
Stayed 1 night in Nov 2019
Response from RedDoorz Philippines on 12 Nov 2019
"Dear Anonymous Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service
We had received a confirmation of our booking from Expedia a month ago. We went there on Nov 9 expecting that we had a room, only to be told that their system did not show any booking in our name or under Expedia. They told us that they would be contacting their customer service if they could find us a room in another RedDoorz property, but after waiting for 30 minutes we told them we had enough of waiting. One hour later, their CSR called us, apologized for keeping us waiting, but when we asked why we were not informed days before that there was our booking was cancelled, CSR officer said that they only learned of the situation only at the time when their front desk informed them that we were waiting at the hotel itself and asking for the confirmed room. It seems that this was Expedia's fault. Our Nov 2 confirmed booking was also cancelled with no reason given, but at least we were informed of the cancellation by email two weeks before. So now we have had two confirmed room bookings cancelled- Nov 2 and Nov 9. Lesson learned: Use Expedia at your peril.
Stayed 1 night in Nov 2019
Response from RedDoorz Philippines on 12 Nov 2019
"Dear Anonymous Thank you for taking the time to share your experience from your recent stay with us. It is with deep regret that your experience has made an unfavorable impression and hinders you to choose to come back with us. Please allow us to extend our sincere apologies for the inconvenience caused. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. We assure you that this has prompted a review of our processes to ensure such incidents are prevented. Once again, thank you for your feedback. We hope you will allow us the opportunity to redeem ourselves by welcoming you back to the hotel."

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Improve more
Stayed 1 night in Nov 2019
Response from RedDoorz Philippines on 12 Nov 2019
"Dear Anonymous Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from RedDoorz Philippines on 12 Nov 2019
"Dear Anonymous Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place with good price
Stayed 2 nights in Oct 2019
Response from RedDoorz Philippines on 12 Nov 2019
"Dear Anonymous Thank you for taking the time to share your experience. It is indeed a pleasure to hear that you had an enjoyable stay experience with us. Please know that your feedback is encouraging as we strive to provide our guests with a memorable experience. Once again, thank you and we look forward to welcoming you back soon. "

2/10 Terrible

Ellan Marie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lost confirmation
Not good! My confirmation was lost
Stayed 1 night in Nov 2019
Response from RedDoorz Philippines on 12 Nov 2019
"Dear Ellan Marie Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from RedDoorz Philippines on 12 Nov 2019
"Dear Anonymous Thank you for taking the time to share your experience. It is indeed a pleasure to hear that you had an enjoyable stay experience with us. Please know that your feedback is encouraging as we strive to provide our guests with a memorable experience. Once again, thank you and we look forward to welcoming you back soon. "

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean/Removethe stain on the bedroom floor.
Stayed 2 nights in Oct 2019
Response from RedDoorz Philippines on 12 Nov 2019
"Dear Grace Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

10/10 Excellent

Fran, Glendale, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & nice staff. Chin is very accommodating to our needs. She & the staff did everything to make our stay a pleasant one. Will stay here again next time we’re back in the Philippines. Thanks everyone!
Stayed 2 nights in Oct 2019
Response from RedDoorz Philippines on 12 Nov 2019
"Dear Fran Thank you very much for your kind words of appreciation. This shall be communicated with the Team. Positive comments like these inspire us to do better in our jobs, despite all challenges. We hope to be of service to you and your organization again soon. More power."

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from RedDoorz Philippines on 12 Nov 2019
"Dear Alessandro Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything in n out in the property...friendly staff..
Stayed 9 nights in Oct 2019
Response from RedDoorz Philippines on 12 Nov 2019
"Dear Anonymous Thank you very much for your kind words of appreciation. This shall be communicated with the Team. Positive comments like these inspire us to do better in our jobs, despite all challenges. We hope to be of service to you and your organization again soon. More power."

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So very convenient...very nice staff.. see u next time..
Stayed 2 nights in Oct 2019
Response from RedDoorz Philippines on 12 Nov 2019
"Dear Anonymous Thank you very much for your kind words of appreciation. This shall be communicated with the Team. Positive comments like these inspire us to do better in our jobs, despite all challenges. We hope to be of service to you and your organization again soon. More power."

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and its very clean and the room is comfortable
Stayed 1 night in Oct 2019
Response from RedDoorz Philippines on 12 Nov 2019
"Dear Anonymous Thank you very much for your kind words of appreciation. This shall be communicated with the Team. Positive comments like these inspire us to do better in our jobs, despite all challenges. We hope to be of service to you and your organization again soon. More power."

8/10 Good

Johnattan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from RedDoorz Philippines on 18 Oct 2019
"Dear Johnattan Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2019
Response from RedDoorz Philippines on 18 Oct 2019
"Dear Anonymous Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Friendly staff, clean hotel, best price. Only thing, shower water is slow, door seems not well secure
Stayed 9 nights in Sep 2019
Response from RedDoorz Philippines on 18 Oct 2019
"Dear dan Thank you very much for your kind words of appreciation. This shall be communicated with the Team. Positive comments like these inspire us to do better in our jobs, despite all challenges. We hope to be of service to you and your organization again soon. More power."

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Booked in Expedia two days before our stay. Upon arrival receptionist told us that the hotel is fully booked. Disappointing!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wide space
Stayed 2 nights in Sep 2019
Response from RedDoorz Philippines on 18 Oct 2019
"Dear Anonymous Thank you for taking the time to share your experience. It is indeed a pleasure to hear that you had an enjoyable stay experience with us. Please know that your feedback is encouraging as we strive to provide our guests with a memorable experience. Once again, thank you and we look forward to welcoming you back soon. "