Good day Mr. Ronald! Thank you very much for taking the time to bring this matter to our attention. Your satisfaction and safety are our main concern and we would like to deeply apologize for your unfortunate experience with us. Rest assured that we will be taking necessary steps to prevent this from happening again to you or to any of our valued guests. Your feedback will continue to inspire our team in delivering a superior experience. We appreciate your continued support and we hope to see you again! Sincerely, Emil Torres Hotel Manager

Dear Valued Guest, Thank you for your positive feedback! We strive hard to ensure that our guest will have a memorable stay with us. We hope to see you again.

Dear Valued Guests, Thank you for your honest feedback! We'll strive even harder to make your stay more comfortable and memorable. Come back soon! Thank you!

Dear Valued Guest, We are very glad that you loved staying with us. Pleasing our guests is our utmost goal, and your feedback will surely inspire our staff. We look forward to serve you again!

Dear Mr. Richmond, Greetings from Jade Hotel and Suites! Thank you for posting honest feedback of your stay with us. It is through reviews such as yours that we are kept in check of how we do well in our daily operations. Your observations are important to us and we take your feedback to heart. In regards to your comment on the AC, May I politely inform you that we are now in the process of upgrading our AC units which is still part of our on-going hotel improvement. We would also like to politely inform that it is our standard to always clean the room thoroughly. Rest assured that we will continue to improve our services for you and for all our guests in the future. We sincerely apologize for the inconvenience this has caused you. We believe that these incidents would not deter you from staying with us again in the future and we would like to welcome you again with us soon! Thank you so much and Have a great week Ahead! Best Regards,

Dear Mr. Lawrence, We are very grateful that you enjoyed your stay with us most especially our rooms. Rest assured we will continue to maintain the cleanliness and comfort-ability for our valued guests. Thank you and we hope to see you soon.

Dear Mr. Russell, Thank you very much for giving us an excellent rating. We are delighted with your comment with regards to good ambiance of our place and accessibility. Do check our Facebook page for promos that you might be interested in. Again, thank you and we hope to see you again.

Dear Valued Guest, Thank you for giving us a very good rating. Rest assured we will continue to provide an excellent customer service towards our guest and maintain the cleanliness of our place. See you soonest.

Dear Valued Guest, Thank you for giving us a candid review of your recent stay with us. We sincerely regret to hear that you experienced uncomfortable stay because of our location. We are hopeful that this negative experience will not deter you from coming back.

Dear Valued Guest, Thank you very much for giving us an almost excellent rating. Indeed, our location is accessible to malls, bar and restaurants. We are delighted that you appreciated our helpful and friendly staff. However, we apologized for our short comings which is mouse inside your room. Just so you know we do pest control twice a month. Rest assured this concern was raised to our top management for fast action and rectify the problem accordingly. Again, thank you and Response from 88CYH, Manager at 88 Courtyard Hotel Responded 21 Dec 2018 Dear georginafenton, Thank you very much for posting a review on your recent stay. Indeed, our location is accessible to airport, malls and entertainment centers. We are delighted to hear that you had a great stay with us and that you like our rooms, pool especially the friendliness and helpfulness of our staff. Again, thank you and we look forward to seeing you again soon!

Dear Robert Freed, Thank you for taking time to write a candid review with us. We are sorry that we fell short with regards to our Doorman, only one key that we can provide and great views from room balcony. Rest assured these comments will be treated in highly investigation and will act/rectify accordingly. We hope that we can turn things around and visit us once more. Sincerely,

Dear Mr. Reynaldo, We would like to thank you for giving us a very good score. We are truly happy that your satisfied and you experienced a wonderful stay with us. Again, thank you very much and we hope to see you soon.

Dear Mr. Aaron, Thank you very much for your candid review of your recent stay at our hotel. We do appreciate that you liked our location and affordability. However, we fell short when it comes to room cleanliness and choices of food for breakfast. Rest assured that the top management will be advised in this matter and to investigate on the problem and rectify accordingly. Again, thank you and we do hope that you may consider to stay in our Hotel once more.

Dear Mr. Aaron, Thank you for sharing your candid review with us. We are truly saddened that we fell short in our services. We already run through a series of pest control to attend your complaint regarding a mouse inside your room. With regards to the food choices of breakfast, we already escalated your concern to our F&B Manager for us to provide our guest/s a best quality service. Again, thank you very much and our team will be delighted to welcome you back soon.

Dear Sujay Potaganti, We are very grateful that you enjoyed your stay with us and we truly appreciate that you are satisfied with our services. Again, Thank you and we hope to see you soon.

Thank you for selecting Jade Hotel and Suites as your preferred accommodation in Makati Area and for sharing a score online. We look forward to welcome you back in the near future.

Dear Mr. Graham, Thank you very much for your candid review of your recent stay at our hotel. We're sorry to hear your bad experience with regards to our standard policy in collecting a fee for early check in. This concern was informed to us by one of our staff. The money that was given to our staff was for the early check in fee, since your wife is our regular guest, we decided to waive the security deposit. We apologize for the misunderstanding in this matter. We hope this will not discourage you from coming back in the future. On your next visit, feel free to look for me if you have any concerns. Sincerely, Leslie Caiga Front Office Supervisor

Dear Valued Guest, Thank you for your recent stay in Jade Hotel and Suites. We are grateful for your helpful review as your comments allows us to inspect and take appropriate action. We apologized that you experienced difficulty in our room service and regret to hear that you experienced uncomfortable stay because of our bed size. We will make sure to investigate on the problem and rectify accordingly. We are hopeful that this negative experience will not deter you from coming back and we are sincere in doing service recovery. Thank you and have a great day ahead.

Thank you Mr. Gary for a wonderful review, we hope to see you soon!

Thank you for your rating!

Thank you for the rating!

Thank you for you rating Mr. Daniel!

We are truly happy that we met your needs and expectations. We hope to see you back again.

Thank you for commending our location. We are close to business district, shopping malls, restaurants and specially international airport.

Thank you Mr. Eric for commending our staff and services, we are striving very hard to provide guest quality service and value for their monry.

Thank you for your ratings have a good day.

Hi Nester, thank you for taking your time to review your recent stay with us. I am very excited to announce that we already added veggie salad and mix fruits on our breakfast buffet. To provide guest wide selection of choices. We are hoping to see you on your next stay with us.

Dear Mr. Darrell, Thank you for a perfect ratings with us. This is one of the reasons why we strive harder everyday. Rest assured that we will continue our service.

Thank you for taking your time reviewing your recent stay with us. We're happy that we met your needs and expectations. We are striving hard everyday to improve our services, rest assured that we will address the wifi connection to concerned parties.

Dear Mr. Ted, We are truly saddened to hear that, please rest assured that we will discuss this with the parties involved. Thank you for your review, in this way we will know the areas needs to be improved

Thank you for your rating. We're happy that we met your needs and expectations.

Dear Mr. Joshua, Thank you for taking the time to review your stay with us, we're happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Thank you for the wonderful review, hope to see you again here.

Thank you for your feedback.hope to see you again here at Jade Hotel and Suites.

Thank you, hope to see you again here at Jade Hotel and Suites