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Reviews of JMM Grand Suites

3 out of 5
JMM Grand Suites
1622 Jorge Bocobo Street, Manila, Manila

Reviews

7.2

Good

Rating 10 - Excellent. 109 out of 507 reviews" "
Rating 8 - Good. 193 out of 507 reviews" "
Rating 6 - Okay. 122 out of 507 reviews" "
Rating 4 - Poor. 47 out of 507 reviews" "
Rating 2 - Terrible. 36 out of 507 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Parmindra

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from JMM Team on 23 Apr 2024
Dear Valued Customer,Thank you for choosing JMM Grand Suites as your staycation, and thank you for your good reviews to us..See you on your next vacation, we can give you an early check in without charge.. Thank You so much again.

6/10 Okay

Maria Rona

Liked: Cleanliness, property conditions & facilities
Dirty around the property…
Stayed 3 nights in Jan 2024
Response from BEST REGARDS, JMM FAMILY on 10 Feb 2024
THANK YOU FOR STAYING WITH US, WE RECEIVED YOUR CONCERN AND WE APOLOGIZE FOR THE INCONVENIENCE THAT YOU EXPERIENCED DURING YOUR STAY WITH US, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN, WE DEEPLY VALUE YOUR LOYALTY AND WE HOPE THAT YOU WILL CONTINUE TO DECIDE TO GIVE US OPPORTUNITIES TO SERVE YOU SOON.BEST REGARDS,JMM FAMILY

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from BEST REGARDS, JMM FAMILY on 10 Feb 2024
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS.BEST REGARDS,JMM FAMILY

10/10 Excellent

Jen

Liked: Cleanliness, property conditions & facilities
Great!
Stayed 2 nights in Dec 2023
Response from BEST REGARDS, JMM FAMILY on 10 Feb 2024
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS.BEST REGARDS,JMM FAMILY

10/10 Excellent

Roland, Adelaide

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at JMM Grand Suites...highly recommend this hotel...friendly service and everything was walking distance...the suite was awesome with plenty of room for the family...will definitely stay here again...
Stayed 2 nights in Oct 2023
Response from MARIANNE on 6 Nov 2023
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS.BEST REGARDS,JMM FAMILY

10/10 Excellent

Gary, woodlake

Stayed 1 night in Aug 2023
Response from MARIANNE on 8 Sept 2023
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS.BEST REGARDS,JMM FAMILY

10/10 Excellent

Gary, woodlake

I love this place❤️❤️
Stayed 2 nights in Aug 2023
Response from MARIANNE on 30 Aug 2023
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS.BEST REGARDS,JMM FAMILY

6/10 Okay

Michael

It was cheap that is about the only good thing about this property
Stayed 2 nights in Aug 2023
Response from MARIANNE on 6 Aug 2023
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS.REGARDING TO SOME ISSUE, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN AND WE WILL TRY OUR BEST TO FIX IT AS SOON AS POSSIBLE

10/10 Excellent

Gary, woodlake

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love this place, There are so friendly and helpful to me..
Stayed 11 nights in May 2023
Response from Mahmoud al sheriff on 4 Jun 2023
thank you sir hope see you again at jmm grand suites hotel and thank for the comment next time you stay in jmm hotel you have secret giftpls regardjmm hotel

4/10 Poor

Gregory

There is only one person that works the front desk and they often walk away and leave it unattended. When I arrived at the hotel there was nobody there and I had to wait 15 minutes to check in at 5:00 in the afternoon. When I asked the guard for help, the only reply was they will be back soon. When I needed something from the desk, the same situation repeated itself. When I checked out there was someone there for the first time and they told me to wait while they take care of everything. After 5 minutes of waiting, I asked what else do you need? She replied, oh, sorry we are done you can go. I wish she would have told me 5 minutes earlier, so I did not have to stand there 5 minutes waiting for nothing. The water in the shower was cool at best, just enough difference so I could tell the difference between cold and hot, but not much more. Long wait to get an elevator to go to my room or to go down to lobby. I had booked the hotel for my return to Manila, but cancelled my reservation and will stay someplace else.
Stayed 2 nights in May 2023
Response from BEST REGARDS, JMM FAMILY on 30 May 2023
THANK YOU FOR STAYING WITH US, WE RECEIVED YOUR CONCERN AND WE APOLOGIZE FOR THE INCONVENIENCE THAT YOU EXPERIENCED DURING YOUR STAY WITH US, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN, WE DEEPLY VALUE YOUR LOYALTY AND WE HOPE THAT YOU WILL CONTINUE TO DECIDE TO GIVE US OPPORTUNITIES TO SERVE YOU SOON.BEST REGARDS,JMM FAMILY

8/10 Good

Verified traveller

Liked: Cleanliness
Room smelt like a fungus and elevators sounded very bad.
Stayed 3 nights in Apr 2023
Response from MARIANNE on 5 May 2023
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS.BEST REGARDS,JMM FAMILY

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms and building are infested with cockroaches There are rats literally running through the lobby and reception areas and these conditions seem to be accepted as normal by the staff and management. Although the cleaning staff appear to be genuinely friendly and pleasant. That is the one and only positive. Other than that if I have to rate JMM as a whole it would wth negative figures.
Stayed 14 nights in Apr 2023
Response from BEST REGARDS, JMM FAMILY on 5 May 2023
THANK YOU FOR STAYING WITH US, WE RECEIVED YOUR CONCERN AND WE APOLOGIZE FOR THE INCONVENIENCE THAT YOU EXPERIENCED DURING YOUR STAY WITH US, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN, WE DEEPLY VALUE YOUR LOYALTY AND WE HOPE THAT YOU WILL CONTINUE TO DECIDE TO GIVE US OPPORTUNITIES TO SERVE YOU SOON.BEST REGARDS,JMM FAMILY

8/10 Good

Thesa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from MARIANNE on 24 Apr 2023
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS.BEST REGARDS,JMM FAMILY

6/10 Okay

MIAO

Travelled with family, Travelled with partner, Travelled with group
Overall the place was nice but old and the staff lacked communication.
Stayed 3 nights in Mar 2023
Response from MARIANNE on 18 Mar 2023
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS.REGARDING TO SOME ISSUE, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN AND WE WILL TRY OUR BEST TO FIX IT AS SOON AS POSSIBLEBEST REGARDS,JMM FAMILY

10/10 Excellent

Larry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was an awesome find, 3 bedroom humongous apartment in Malate about 45 seconds walk from Robinson Mall. Check in and out was fast and easy. Hotel has an airport shuttle that’s reasonable in price. Apartment I had was in the 47th floor with an amazing view of Manila, windows allow you to see almost 180 degrees of the city. The pool was great for guests not crowded but not much Sun hitting it so can be cold which is nice on a hot Manila summer day. We had 11 people in our party and everyone was comfortable and happy with sleeping arrangements.
Stayed 1 night in Mar 2023
Response from MARIANNE on 18 Mar 2023
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS.BEST REGARDS,JMM FAMILY

6/10 Okay

Happy

Stayed 3 nights in Mar 2023
Response from MARIANNE on 31 Mar 2023
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS.REGARDING TO SOME ISSUE, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN AND WE WILL TRY OUR BEST TO FIX IT AS SOON AS POSSIBLEBEST REGARDS,JMM FAMILY

10/10 Excellent

Wilma

Travelled with family and small children
Liked: Cleanliness, amenities
The staff are very respectful, pleasant and accommodating...
Stayed 5 nights in Feb 2023
Response from MARIANNE on 4 Mar 2023
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS.BEST REGARDS,JMM FAMILY

6/10 Okay

Richard

Travelled with family
Disliked: Cleanliness
Location perfect
Perfect location in the middle of everything. People where great. The rooms where less than expected but ok. House keeping was way lower than average. They didnt mop once and only swept rooms
Stayed 23 nights in Dec 2022
Response from BEST REGARDS, JMM FAMILY on 13 Jan 2023
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS.REGARDING TO SOME ISSUE, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN AND WE WILL TRY OUR BEST TO FIX IT AS SOON AS POSSIBLEBEST REGARDS,JMM FAMILY

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Rude Supervisor, Dissappointment in room, we booked apartment room but the property gave us deluxe, late check in at 6:00pm
Stayed 1 night in Dec 2022
Response from Charles on 19 Dec 2022
THANK YOU FOR STAYING WITH US, WE RECEIVED YOUR CONCERN AND WE APOLOGIZE FOR THE INCONVENIENCE THAT YOU EXPERIENCED DURING YOUR STAY WITH US, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN, WE DEEPLY VALUE YOUR LOYALTY AND WE HOPE THAT YOU WILL CONTINUE TO DECIDE TO GIVE US OPPORTUNITIES TO SERVE YOU SOON.BEST REGARDS,JMM FAMILY

6/10 Okay

MARY JANE

Stayed 1 night in Dec 2022
Response from Charles on 19 Dec 2022
Thank you for staying with us and submitting your score review.Best Regards,Charles FO Associate

6/10 Okay

MARY JANE

Stayed 1 night in Dec 2022
Response from Charles on 19 Dec 2022
Thank you for staying with us and submitting your score review.Best Regards,Charles FO Associate

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is in a great location that's it, Room smells like garbage had bugs in bed roach Rm4312 don't do it didn't get bed changed 3 out of 9 nites.
Response from BEST REGARDS, JMM FAMILY on 8 Dec 2022
THANK YOU FOR STAYING WITH US, WE RECEIVED YOUR CONCERN AND WE APOLOGIZE FOR THE INCONVENIENCE THAT YOU EXPERIENCED DURING YOUR STAY WITH US, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN, WE DEEPLY VALUE YOUR LOYALTY AND WE HOPE THAT YOU WILL CONTINUE TO DECIDE TO GIVE US OPPORTUNITIES TO SERVE YOU SOON.

10/10 Excellent

Divinia

Liked: Room comfort
Stayed 13 nights in Nov 2022
Response from BEST REGARDS, JMM FAMILY on 7 Dec 2022
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS.

10/10 Excellent

Mike, Los Angeles

Liked: Amenities, property conditions & facilities
Spectacular view overlooking the bay from the 44th floor. Room was clean and the king size bed was very comfortable. The room itself was extremely quiet. Room service personnel were very pleasant and reliable. Only slight concern was the Internet constantly going out, which caused connection problems with the TV and Wi-Fi.
Stayed 15 nights in Nov 2022
Response from BEST REGARDS, JMM FAMILY on 5 Dec 2022
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS.

2/10 Terrible

MARK IAN

Stayed 2 nights in Oct 2022

10/10 Excellent

Rubilyn

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
an excellent place to stay and the area is accessible to all other especially in the US embassy.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

charles

Stayed 1 night in Jun 2022
Response from BEST REGARDS, JMM FAMILY on 28 Jun 2022
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS. BEST REGARDS, JMM FAMILY

2/10 Terrible

edward

Disliked: Amenities, property conditions & facilities
What I like is very convenient to everything . What I don’t like is poor services. No wifi at all, air conditioning is very bad, when you ask for service to clean the room, after they clean ‘ still have a lot of smell in the bathroom.’. I don’t know where it came from, i think they should have disinfect better the room every time they cleaned.
Stayed 22 nights in May 2022
Response from BEST REGARDS, JMM FAMILY on 31 May 2022
THANK YOU FOR STAYING WITH US, WE RECEIVED YOUR CONCERN AND WE APOLOGIZE FOR THE INCONVENIENCE THAT YOU EXPERIENCED DURING YOUR STAY WITH US, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN, WE DEEPLY VALUE YOUR LOYALTY AND WE HOPE THAT YOU WILL CONTINUE TO DECIDE TO GIVE US OPPORTUNITIES TO SERVE YOU SOON. BEST REGARDS, JMM FAMILY

2/10 Terrible

Gustavo

Disliked: Amenities, property conditions & facilities
Roaches all over, toilet seat falls off, internet slow. Room has no tv, tv in living room is 18 inches. The stove top is dirty and rusty.
Stayed 4 nights in May 2022
Response from BEST REGARDS, JMM FAMILY on 11 May 2022
THANK YOU FOR STAYING WITH US, WE RECEIVED YOUR CONCERN AND WE APOLOGIZE FOR THE INCONVENIENCE THAT YOU EXPERIENCED DURING YOUR STAY WITH US, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN, WE DEEPLY VALUE YOUR LOYALTY AND WE HOPE THAT YOU WILL CONTINUE TO DECIDE TO GIVE US OPPORTUNITIES TO SERVE YOU SOON. BEST REGARDS, JMM FAMILY

6/10 Okay

Carl

Travelled with family
Disliked: Room comfort
Very dated room needs refurbishment
Even though on 22nd floor very noisy outside room next to rubbish area so bad smell near door air con poor and room very dated and bathroom old and poor condition very musty smell in room but I must add no issue with lifts as per previous reviews and in nice location for Robinsons mall not the greatest hotel but by far not the worst
Stayed 2 nights in Apr 2022
Response from BEST REGARDS, JMM FAMILY on 26 Apr 2022
THANK YOU FOR STAYING WITH US, WE RECEIVED YOUR CONCERN AND WE APOLOGIZE FOR THE INCONVENIENCE THAT YOU EXPERIENCED DURING YOUR STAY WITH US, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN, WE DEEPLY VALUE YOUR LOYALTY AND WE HOPE THAT YOU WILL CONTINUE TO DECIDE TO GIVE US OPPORTUNITIES TO SERVE YOU SOON.

8/10 Good

Brendan

Liked: Amenities, property conditions & facilities
Wonderful staff. No housekeeping so for a six night stay only two small bars of soap. Had a beautiful view of Manila Bay from my 43rd floor balcony.
Stayed 2 nights in Mar 2022
Response from BEST REGARDS, JMM FAMILY on 4 Apr 2022
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS. REGARDING TO SOME ISSUE, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN AND WE WILL TRY OUR BEST TO FIX IT AS SOON AS POSSIBLE BEST REGARDS, JMM FAMILY

10/10 Excellent

Kate Loise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They have excellent customer service. My family stayed there for 6 nights. My mother said that the staffs were very accommodating. Thank you!
Stayed 6 nights in Mar 2022
Response from BEST REGARDS, JMM FAMILY on 31 Mar 2022
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS. BEST REGARDS, JMM FAMILY

10/10 Excellent

RICKY

Travelled with family
Liked: Cleanliness, room comfort
Good. But no space for packing.
Stayed 1 night in Mar 2022
Response from BEST REGARDS, JMM FAMILY on 30 Mar 2022
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS. REGARDING TO SOME ISSUE, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN AND WE WILL TRY OUR BEST TO FIX IT AS SOON AS POSSIBLE BEST REGARDS, JMM FAMILY

10/10 Excellent

Randall

Liked: Cleanliness, amenities, property conditions & facilities
Decent place to stay half of a block away from Robinson Mall!
Stayed 1 night in Mar 2022
Response from BEST REGARDS, JMM FAMILY on 30 Mar 2022
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS. BEST REGARDS, JMM FAMILY

4/10 Poor

Dandy A

Travelled with group
Disliked: Room comfort
The AC in the room was so warm . I ask the front Desk they dont had action.
Stayed 3 nights in Mar 2022
Response from BEST REGARDS, JMM FAMILY on 30 Mar 2022
THANK YOU FOR STAYING WITH US, WE RECEIVED YOUR CONCERN AND WE APOLOGIZE FOR THE INCONVENIENCE THAT YOU EXPERIENCED DURING YOUR STAY WITH US, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN, WE DEEPLY VALUE YOUR LOYALTY AND WE HOPE THAT YOU WILL CONTINUE TO DECIDE TO GIVE US OPPORTUNITIES TO SERVE YOU SOON. BEST REGARDS, JMM FAMILY

6/10 Okay

Jim

Travelled with pets
•New Upgrade with key card entry activated turn style. •Operated with guided assistance. •Covid-19 saftey protocols enforced and regulated upon check-in and check-out. •Nuat-Morrocan style café and lounge located on the Floor Level. •But unfurtunately this booking 'canceled' due to unknown availability.
Stayed 7 nights in Mar 2022
Response from BEST REGARDS, JMM FAMILY on 30 Mar 2022
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS. REGARDING TO SOME ISSUE, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN AND WE WILL TRY OUR BEST TO FIX IT AS SOON AS POSSIBLE BEST REGARDS, JMM FAMILY

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
The staff was the best type of people. They were friendly and helpful.
Stayed 4 nights in Feb 2022
Response from BEST REGARDS, JMM FAMILY on 30 Mar 2022
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS. BEST REGARDS, JMM FAMILY

10/10 Excellent

ISABELO

Liked: Cleanliness, room comfort
Wonderful stay and staff
I’ve been staying in this condominium for several times in the past.And it’s always an enjoyable and comfortable stay. The check in process is very systematic and fast. The room I got is clean and had a nice view of the city. The housekeeping staff were all polite and will give you their complimentary 2bottles of water and 2 rolls of bathroom tissues, plus sachets of coffees with creamers and sugars, everyday if you asked. The security staff is commendable and very professional in keeping your safety. I had an incident where I accidentally , and unknowingly left my door open thus, I requested them to review their camera footage to see what has happened and check at the same time if there was an intruder during the times the door was left opened. Luckily nobody entered my room as shown in their camera Nothing valuables was missing in my belongings. And I really thank the security people for doing what they’re doing on a daily basis which is to check if only legitimate tenants and guests are the ones entering the building. Thanks to Charles, the reception clerk, and the security chief (sorry I forgot his name) who reviewed the camera with me. I highly recommend this condo/hotel because the whole staff are very efficient and friendly. I
Stayed 8 nights in Feb 2022
Response from BEST REGARDS, JMM FAMILY on 30 Mar 2022
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS. BEST REGARDS, JMM FAMILY

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Feb 2022

4/10 Poor

stefano

Disliked: Property conditions & facilities
Bad shape Just good for facing Robinso
Stayed 1 night in Mar 2022
Response from BEST REGADS, JMM FAMILY on 6 Mar 2022
THANK YOU FOR STAYING WITH US, WE RECEIVED YOUR CONCERN AND WE APOLOGIZE FOR THE INCONVENIENCE THAT YOU EXPERIENCED DURING YOUR STAY WITH US, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN, WE DEEPLY VALUE YOUR LOYALTY AND WE HOPE THAT YOU WILL CONTINUE TO DECIDE TO GIVE US OPPORTUNITIES TO SERVE YOU SOON. BEST REGADS, JMM FAMILY

10/10 Excellent

Gary, woodlake

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love to stay here, they make you feel welcome, super secure, the staff is very friendly. It's like my second home.
Stayed 6 nights in Feb 2022
Response from BEST REGADS, JMM FAMILY on 6 Mar 2022
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS. BEST REGADS, JMM FAMILY

10/10 Excellent

Rubilyn

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff are very accommodating and very clean.
Stayed 1 night in Feb 2022
Response from BEST REGADS, JMM FAMILY on 27 Feb 2022
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS. BEST REGADS, JMM FAMILY

4/10 Poor

Neshren

Travelled with group
Disliked: Room comfort
VERY POOR CUSTOMER SERVICE EXPERIENCE
Last Feb 22, I booked 2 rooms from Feb 25-26. My friend called the hotel to confirm if their pool amenity is open for the public and responded yes. Yet, we discovered upon check-in that the pool amenity was under maintenance and that the memo was released to them last Feb 21. The staff did not even mention that during the phone call because if he/she did, I could've canceled my reservation since it's free cancellation until Feb 24. We are disappointed with how the hotel staffs manage the expectations of their guests. Lack of coordination, not even transparent with their guests. POOR CUSTOMER SERVICE EXPERIENCE!!
Stayed 1 night in Feb 2022
Response from BEST REGADS, JMM FAMILY on 27 Feb 2022
THANK YOU FOR STAYING WITH US, WE RECEIVED YOUR CONCERN AND WE APOLOGIZE FOR THE INCONVENIENCE THAT YOU EXPERIENCED DURING YOUR STAY WITH US, WE WILL NOTIFY THE ASSIGNED DEPARTMENT OF YOUR CONCERN, WE DEEPLY VALUE YOUR LOYALTY AND WE HOPE THAT YOU WILL CONTINUE TO DECIDE TO GIVE US OPPORTUNITIES TO SERVE YOU SOON. BEST REGADS, JMM FAMILY

10/10 Excellent

Rose Marie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022
Response from BEST REGADS, JMM FAMILY on 27 Feb 2022
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS. BEST REGADS, JMM FAMILY

10/10 Excellent

jenny

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent accommodations.,staff are all nice and friendly.I feel safe during my stay for 14days.
Stayed 4 nights in Jan 2022
Response from BEST REGADS, JMM FAMILY on 27 Feb 2022
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS. BEST REGADS, JMM FAMILY

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location friendly staff
Stayed 4 nights in Dec 2021
Response from BEST REGADS, JMM FAMILY on 27 Feb 2022
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS. BEST REGADS, JMM FAMILY

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like to proximity to the shopping area, and the public transportation
Stayed 1 night in Dec 2021
Response from BEST REGADS, JMM FAMILY on 27 Feb 2022
THANK YOU FOR STAYING WITH US AND TAKING YOUR TIME FOR REVIEWING OUR SERVICES, YOUR FEEDBACK IS IMPORTANT TO US! WE ARE GLAD TO KNOW THAT YOU ARE SATISFIED WITH OUR SERVICE AND YOU ARE HAPPY DURING YOUR STAY, HOPE THAT YOU WILL CONTINUE TO GIVE US OPPORTUNITIES TO SERVE YOU AGAIN ON YOUR FUTURE BOOKINGS. BEST REGADS, JMM FAMILY

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Douglas

Stayed 3 nights in Nov 2021