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Reviews of Gilmore Tower Suites By SMS Hospitality

2.5 out of 5
Gilmore Tower Suites By SMS Hospitality
2 Gilmore Ave. New Manila Quezon City, 2 Gilmore Ave. New Manila Quezon City, Quezon City, NCR

Reviews

6.8
Rating 10 - Excellent. 6 out of 16 reviews" "
Rating 8 - Good. 2 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 3 out of 16 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

5.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Orlando

We had been using AirB&B for a while and we find this unit not to our standards. Shower hand holder was loose as well as bath mat was missing. No face towels provided.
Stayed 4 nights in Jan 2024

2/10 Terrible

Mae Voune

Stayed 2 nights in Dec 2023

10/10 Excellent

Rodjan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the accomodation is perfect for long and short stays for small and bigger groups. We felt safe and even without exaggerated security measures. No issues with sourcing food and necessities. Staff are extremely polite and helpful. Good catch! 🚀
Stayed 4 nights in Nov 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Nov 2023

10/10 Excellent

Ellyn Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gilmore Tower Suites on 24 Oct 2023
I hope this letter finds you well. On behalf of the entire team of Gilmore Tower Suites, we would like to express our heartfelt gratitude for taking the time to rate us based on your previous stay. We look forward to the opportunity of hosting you again. Please do not hesitate to contact us if you have any further feedback or if there is anything specific, we can do to make your next visit even more enjoyable.Once again, thank you for choosing Gilmore Tower Suites for your recent stay!

2/10 Terrible

Shawn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, had roaches, stains on mattress. Towels were stained and did not smell fresh. Room was not cleaned daily. I checked-out days earlier because of the poor service and was not offered a refund or any type of compensation for my shortened stay. Stairs in the room was not safe for children, seniors or tall people. Pictures provided were deceiving. I do not recommend this hotel to anyone. I hope that my review will be read and that I will get some sort of compensation for my early check out.

10/10 Excellent

JOMARI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

ramon daniel

Stayed 2 nights in Jul 2023

4/10 Poor

Anna

Stayed 1 night in Apr 2023

6/10 Okay

Eloisa

Stayed 1 night in Mar 2023

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many cockroaches
Response from Trixie on 16 Mar 2023
Dear Emily,Apologies for this, rest assure that this concern already rectified.

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The pool is nice.
Stayed 5 nights in Nov 2022

4/10 Poor

Mylene

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The apartment was very dirty, there were ants crawling around. Furniture are dirty and very old. The owner definitely needs to do some renovations and make sure that the place is clean before renting it out.
Stayed 1 night in Sep 2022

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Korrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and tidy the bed so comfy it is worth the price location is great and it is very convenient, it's near from robinson magnolia so you can easily get a lot of dining options
Stayed 1 night in Oct 2021
Response from Gilmore Tower Suites By SMS Hospitality on 17 Oct 2021
Dear Valued Guest, Thank you for this wonderful review of Gilmore Tower Suites by SMS Hospitality and for the time taken to share it with us. Your compliments about our facilities and service are always a source of motivation for all of us and it is our pleasure to know that you have enjoyed an exceptional experience. We are looking forward to welcoming you back soon. Best regards, Front Office Team