This hotel, superficially, seems excellent. Spacious lobby, a small gym, nice pool, with sometimes noisy adjacent restaurant.
The room was large. Well-appointed with fridge, microwave and plates/cutlery. Large TV, with many English language TV News choices. Lots of drawers
So, what's the beef. First, the area, not their fault, is NOT the place to be for tourists, despite travel reports, unless all you want to do is eat and drink in a mostly red light district. Manila is an hour or more by cab (though cheap).
The hotel staff is mixed, many desk clerks with an almost Valley Girl cluelessness. No regional street map provided with no excuses. They charge a deposit of $40, refundable AFTER they inspect the room. No other hotel would not let me leave without such inspection. I passed and they said they'd reverse the charge, instead of just pulling the pending status.
The sink hot water took five or more minutes, just to get warm. Reported, but they did nothing. The shower, better, but the controls position made you endure cold water initially, hard to escape.
English, so, so. Had to repeat a lot. Room safe had to have new battery installed. Barraged me with queries about cleaning, because I slept late, even though they service rooms 24 hours. Then, I left 1 pm, illuminated MAKE UP ROOM sign, said hello to cleaner, and 4 hours later he did nothing. Reported, then service done.
Restaurants only had QR code, no menus. Wifi never remembered me.
So, this hotel, not so hot.