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Reviews of Ascott Bonifacio Global City Manila

4 out of 5
Ascott Bonifacio Global City Manila
28th Street corner 5th Avenue, Bonifacio Global City, Taguig, Manila

Reviews

9.4

Exceptional

Rating 10 - Excellent. 224 out of 308 reviews" "
Rating 8 - Good. 70 out of 308 reviews" "
Rating 6 - Okay. 10 out of 308 reviews" "
Rating 4 - Poor. 2 out of 308 reviews" "
Rating 2 - Terrible. 2 out of 308 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Rosanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights at the 3 bedroom apartment which was good. Staff are very accommodating, even delivering packages to our room. Room was immaculately clean. Security was good too. Parking attendants very helpful.
Stayed 1 night in Feb 2024
Response from Veronica Lazo, Guest Service Manager on 15 Mar 2024
Dear Rosanna,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024
Response from Veronica Lazo, Guest Service Manager on 7 Mar 2024
Dear Irene,Thank you for taking the time to leave us a rating. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

10/10 Excellent

Catherine, North Vancouver

Stayed 2 nights in Feb 2024

8/10 Good

Christopher, Singapore

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for a night for the NY @ 5th event. The location was perfect because we only had to step out of the hotel and walk 20m to reach the intersection of where the NY countdown took place. Nothing spectacular about the lobby but the staff are very friendly and helpful. It was our first time at Ascott BGC my initial impression of the lobby and reception area was that it looked like a 3 star hotel. Anyway, the stay was good and the breakfast buffet was alright. The staff was very attentive and helpful. Ascott shines because of its staff.
Stayed 1 night in Dec 2023
Response from Veronica Lazo, Guest Service Manager on 9 Feb 2024
We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.On another note, we are truly sorry to hear about the inconvenience and dissatisfaction in some aspects during your stay. Rest assured that we are committed to providing an excellent stay experience to our residents. We welcome feedback such as yours as it indicates the areas where we can further improve.We look forward to welcoming you again, to provide us with another opportunity to serve you better.

4/10 Poor

Tom

Liked: Property conditions & facilities
Stayed 12 nights in Dec 2023

10/10 Excellent

Rowena

Stayed 2 nights in Dec 2023
Response from Veronica Lazo, Guest Service Manager on 15 Mar 2024
Dear Rowena,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Ascott Bonifacio Global City Manila! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

Jesus

Liked: Cleanliness, room comfort
Stayed 10 nights in Dec 2023

10/10 Excellent

Delfin, Spring Valley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very near everything you need as a traveler
Stayed 1 night in Dec 2023
Response from Veronica Lazo, Guest Service Manager on 23 Dec 2023
Thank you for your rating! It is indeed our pleasure to have you stay and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your patronage. We look forward to your next visit.

10/10 Excellent

Kazuhiko

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Veronica Lazo, Guest Service Manager on 23 Dec 2023
Thank you for your rating! It is indeed our pleasure to have you stay and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your patronage. We look forward to your next visit.

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional property comfortable bed and room. Lovely neighborhood easy transportation breakfast was terrific overall exceptional experience.
Response from Veronica Lazo, Guest Service Manager on 7 Mar 2024
Dear Melvin,Thank you for staying with us. it is our pleasure to be your hotel of choice. We are so glad you had a positive experience with Ascott Bonifacio Global City. Your support is invaluable to us. Looking forward to seeing you again soon!

2/10 Terrible

DOUGLAS

Stayed 5 nights in Nov 2023

6/10 Okay

Lars, Copenhagen O

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Veronica Lazo - Guest Service Manager on 17 Oct 2023
Dear Lars,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Ascott Bonifacio Global City Manila! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspires us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

Candice

Liked: Cleanliness, amenities, property conditions & facilities
From the moment you walk in you feel so safe and cared for at Ascott BGC. I’m beyond impressed with the security staff, front desk team, and most of all Les!!! This is the kind of property a guest wants to return to as their home away from home over and over again. It’s posh and they sure keep the place spotty clean! Can’t wait for my next visit.
Stayed 2 nights in Oct 2023
Response from Veronica Lazo - Guest Service Manager on 17 Oct 2023
Dear Candice, Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Awesome staff from check in to room service to check out. Hotel has many accommodations and is in excellent condition throughout. Would recommend to anyone.
Stayed 4 nights in Aug 2023
Response from Veronica Lazo - Guest Service Manager on 14 Sept 2023
Dear Gary,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excellent

Sangay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very well managed property. One issue maybe for guests staying at the property for more than three weeks when entering to park vehicle at the basement being asked to always open the car boot. I have not had such experience when I stayed earlier at SEDA and at PPT.
Stayed 28 nights in Jul 2023
Response from Veronica Lazo - Guest Service Manager on 25 Aug 2023
Dear Sangay,Thank you for your feedback.We will take note of your comments as this will help us to improve our service delivery. Looking forward to seeing you again soon

6/10 Okay

Eva

Travelled with family
Breakfast options limited. Front desk and restaurant short of staffing, especially bad in mornings and during check in/check out.
Stayed 5 nights in Jul 2023
Response from Veronica Lazo - Guest Service Manager on 7 Aug 2023
Dear Eva,Good Day.Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila.I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice. It has been our aim to provide a delightful experience to all of our guests however, I noticed that we fell in in some areas, Rest assured that we have reviewed your feedback and have implemented immediate action.Thank you for your valued patronage. From all of us at Ascott Bonifacio Global City Manila, we look forward to welcoming you again at any one of our serviced residences.Yours sincerely,

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Recommend to all - clean, great food and close to everything.
Stayed 12 nights in Jun 2023
Response from Veronica Lazo - Guest Service Manager on 4 Jul 2023
Dear Edward,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had delightful moments during your stay and most importantly, that you felt home-away-from-home!We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Upon checking in they said the room I booked wasn't available so they upgraded my room which was to my surprise and very kind of them. The bedroom I stayed at was the 2 bedroom apartment and it was amazing one of the best! It was clean, ac was working perfectly it was just perfect. Breakfast was lovely a lot of options, service was beyond amazing and location was convenient. Planning on booking again but for a longer duration. If you're looking for a place to stay in BGC, this is the one. You won't regret it. One of the best hotels I've stayed in the whole world. Will definitely be back. Thanks to all staff for the wonderful stay and see you on January again!
Response from Veronica Lazo - Guest Service Manager on 4 Jul 2023
Dear Nicole,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location central to everything.
Stayed 7 nights in Apr 2023
Response from Veronica on 2 May 2023
Dear Eric,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excellent

Diannah Mae

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is home away from home vibe.
Stayed 2 nights in Apr 2023
Response from Veronica on 2 May 2023
Dear Diannah Mae,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

8/10 Good

Alexandre

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The good: - staff is attentive and everywhere, you feel taken care of, they are polite and helpful. - pseudo bottled water provided, a nice touch - neighborhood is great, clean, safe, close to many things - place is clean - breakfast is decent with good selection The not as good: - cleaning time are a bit awkward if you are around for it, they leave your room door open and leave the cleaning cart outside, everyone passing in the hallway can see your awkward self waiting for the cleaning to end - TV had a black spot in the middle - They have notes encouraging recycling but they rarely leave a bag for it, puzzling - The lights in the living room had no visible switch, I'm still wondering how to close them - The washing machine just can't dry despite what it claims, tried a bunch of settings and 2h later the clothes were still very wet. They offer a laundry service but the prices are insane.
Stayed 6 nights in Apr 2023
Response from Veronica Lazo - Guest Service Manager on 21 Apr 2023
Dear Alexandre,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila.I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice. It has been our aim to provide a delightful experience to all of our guests. Rest assured that we have reviewed your feedback and have implemented immediate action.Thank you for your valued patronage. From all of us at Ascott Bonifacio Global City Manila, we look forward to welcoming you again at any one of our serviced residences.Yours sincerely,

8/10 Good

Maria

Stayed 1 night in Mar 2023
Response from Veronica on 2 May 2023
Dear Maria,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Ascott Bonifacio Global City Manila! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

RONALDO D, BERGENFIELD

Stayed 12 nights in Mar 2023
Response from Veronica on 2 May 2023
Dear Ronaldo D,Thank you for choosing Ascott Bonifacio Global City!we are looking forward to seeing you again

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Occasionally we stay in Manila. We have found the Ascott Bonafacio to be the nicest hotel so far. The suite to be quite luxurious and a good value for the money. The breakfast is probably the best in town.
Stayed 1 night in Mar 2023
Response from Veronica Lazo - Guest Service Manager on 27 Mar 2023
Dear Michael,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excellent

Camille

Stayed 1 night in Mar 2023
Response from Veronica Lazo - Guest Service Manager on 27 Mar 2023
Dear Camille,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excellent

Rosanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All staff are courteous and are genuinely nice. Love this place. Special shout out to the room service attendant who delivered our food. He is so nice.
Stayed 2 nights in Feb 2023
Response from Veronica Lazo - Guest Service Manager on 22 Feb 2023
Dear Rosanna,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We look forward to welcoming you back soon

10/10 Excellent

Michael

Stayed 1 night in Feb 2023

10/10 Excellent

trina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from Veronica Lazo - Guest Service Manager on 27 Mar 2023
Dear Trina,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Ascott Bonifacio Global City Manila!We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

Jesse

Liked: Cleanliness, property conditions & facilities
Excellent. Best BGC Property I've experienced. The staff and management are incredibly pleasant and warm. I don't think I can ever stay at another property after experiencing the level of service and it's facilities. Very very pleased. Excellent.
Stayed 4 nights in Feb 2023
Response from Veronica Lazo - Guest Service Manager on 8 Feb 2023
Dear Jesse,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Ascott Bonifacio Global City Manila!We thank you again for choosing to stay with us and we look forward to having you back soon.

8/10 Good

Eden

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were kind and courteous. Very clean. Excellent location for foodies and shopping. A birthday cake was sent to our room, I was surprised by it. Thank you .
Stayed 3 nights in Jan 2023
Response from Veronica Lazo - Guest Service Manager on 8 Feb 2023
Dear Eden,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Ascott Bonifacio Global City Manila! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

Janice

Liked: Cleanliness, room comfort
Great stay! Thank you
It was a staycation present for my dad celebrating his birthday, the whole experience was seamless, although there was no complimentary upgrade provided given my gold membership, they were accorded late check out up to 5pm which was much appreciated. Overall, my parents enjoyed the breakfast variety, loved the location and certainly loved the space & cleanliness in the room.
Stayed 1 night in Feb 2023
Response from Veronica Lazo - Guest Service Manager on 8 Feb 2023
Dear Janice,Good Day!We were delighted to learn that you enjoyed your stay with us. at the same time, we are happy to have met your expectation in service standards.Once again, thank you for your valued patronage. Yours Sincerely,

8/10 Good

A S

Business traveller
Liked: Cleanliness, room comfort
nice stay but more attention required !
good location and room, staff are friendly, excellent housekeeping and gym / pool facilities. downsides are slowness in getting things done within the business suite (seem like they did not know what to do and check everything including pricing, you then start wonder if the pricing provided is correct plus no focus on completing the task at hand).
Stayed 9 nights in Jan 2023
Response from Veronica Lazo - Guest Service Manager on 8 Feb 2023
Dear A S,Thank you for taking the time to share with us your stay experience. We value your feedback as it helps us make improvements to enhance our guests’ overall stay experience at the property. I would like to inform you that we have taken specific actions for improvements to correct the points that you have mentioned during your stay.We look forward to welcoming you again, giving us another opportunity to serve you better.Sincerely,

10/10 Excellent

Jhed

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023
Response from Veronica Lazo - Guest Service Manager on 8 Feb 2023
Dear Jhed,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

4/10 Poor

Dennis

Stayed 2 nights in Jan 2023
Response from Veronica Lazo - Guest Service Manager on 8 Feb 2023
Dear Dennis,Good Day.Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila.I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice. It has been our aim to provide a delightful experience to all of our guests however, I noticed that we fell short during your stay Rest assured that we have reviewed your feedback and have implemented immediate action.Thank you for your valued patronage. From all of us at Ascott Bonifacio Global City Manila, we look forward to welcoming you again at any one of our serviced residences.Yours sincerely,

10/10 Excellent

Dennis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding support and customer service in all areas!
Response from Veronica Lazo - Guest Service Manager on 23 Jan 2023
Dear Dennis,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2023
Response from Veronica Lazo - Guest Service Manager on 23 Jan 2023
Dear Anonymous,We are truly grateful to receive such a perfect score. we are glad that you have enjoyed your stay with us.see you again soon.

10/10 Excellent

MARC PAUL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Can easily walk to shopping centers, restaurants, etc. Friendly and helpful staff.
Response from Veronica Lazo - Guest Service Manager on 23 Jan 2023
Dear Marc Paul,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Ascott Bonifacio Global City Manila! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excellent

Jose Mari

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023
Response from Veronica Lazo - Guest Service Manager on 23 Jan 2023
Dear Jose Mari,Thank you so much for an encouraging perfect score!Looking forward to seeing you again soon

10/10 Excellent

Jose Mari

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2023
Response from Veronica Lazo - Guest Service Manager on 23 Jan 2023
Dear Jose Mari,Thank you for giving us a perfect score!It is encouraging to know that we have met your expectations during your stay.Looking forward to see you again soon.

10/10 Excellent

ROWENA

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2023
Response from Veronica Lazo - Guest Service Manager on 23 Jan 2023
Dear Rowena,Giving us a perfect score is a privilege for each and every one of us. It is good to know that you are well taken care of during your stay.Looking forward to see you again.

10/10 Excellent

Inno Irving

Liked: Cleanliness, amenities, property conditions & facilities
We love our stay here. Their amenities are great. Even after you check out, you still can use their bathroom which has showers, sauna, pool etc. you just need to ask a staff member. Their lobby has multiple couches and tables, work stations. - Location: at the center of uptown BGC, just right across the street from banks, shopping center, cafe & restaurants, food district on 5th ave. Taxi drive 5 mins to Market Market - Hotel staffs are friendly and helpful - Breakfast: selection is not great, foods are okay, even the order to cook eggs were not so good. They can't even cook basmati rice properly - Their gym is big and clean, you must wear shoes that cover toes to be able to workout the gym. My husband only pack slippers so we had to go to Market Market to buy a pair of 300 peso random shoes. Next door, there's sauna and shower rooms in each of the men and women's bathroom. Plenty of towels around the pool provided. The pool is nice, but Jacuzzi was broken and not hot during our stay. - Room is nice and clean, could be spacious if you get corner room, very modern and new. There's kitchen and everything needed to make meal, even rice cooker. They also gave a fancy package of white or dark chocolate corn flake oatmeal on the table upon checking in. - Bathroom: clean with stand up shower and bath tub separated. Salt for bath tub is provided. Overall, we'll definitely stay again next time in BGC
Response from Veronica Lazo - Guest Service Manager on 12 Jan 2023
Dear Inno Irving,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila.I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your visit here to Manila. My team and I are delighted to learn that you enjoyed your stay with us. receiving such positive feedback from our guests like yourself inspire us to continually improve our service delivery.Thank you for your valued patronage. From all of us at Ascott Bonifacio Global City Manila, we look forward to welcoming you again to any one of our serviced residences.Yours sincerely,Veronica LazoGuest Service Manager

10/10 Excellent

Bernadette

Stayed 1 night in Jan 2023
Response from Veronica Lazo - Guest Service Manager on 9 Jan 2023
Dear Bernadette,Thank you for giving us a perfect score! We are glad to know that you have enjoyed your stay with us.Looking forward to see you again soon

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, room comfort
Good area and lux room
Overall the property is in a good location, clean and modern, and very comfortable to stay here. Some areas to improve are the lack of variety in the breakfast buffet and the pool being too cold (so is the hot tub).
Stayed 6 nights in Dec 2022
Response from Veronica Lazo - Guest Service Manager on 9 Jan 2023
Dear Stephen,Thank you for taking the time to share your recent stay experience with us.My team and I regret to learn about the service shortfall that you have encountered during your stay with us, please know that it is certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve in this.On behalf of the team I would like to offer our sincerest apologies for the inconvenience that you have experienced. Thank you for your valuable feedback, we look forward to having you back at Ascott Bonifacio Global City Manila for us to have another opportunity to serve you better...Yours sincerely,

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, room comfort
Impeccable service and wonderful room and amenities
Stayed 2 nights in Dec 2022
Response from Veronica Lazo - Guest Service Manager on 4 Jan 2023
Dear Marcus,Good Day!We were delighted to learn that you enjoyed your stay with us. at the same time, we are happy to have met your expectation in service standards.Once again, thank you for your valued patronage.

10/10 Excellent

Catherine

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a pleasant stay at this hotel.
Response from Veronica Lazo - Guest Service Manager on 24 Dec 2022
Dear Maria,Thank you for the perfect score that you have given us. it is good to know that we met your expectations during your stay. Looking forward in seeing you again soon.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
great place to stay and good value
Response from Veronica Lazo - Guest Service Manager on 24 Dec 2022
Dear Michael,Thank you for your positive comment. we are glad to know that you have enjoyed your stay with us.Looking forward in seeing you again soon

10/10 Excellent

Maria Isabel

Stayed 1 night in Dec 2022
Response from Veronica Lazo - Guest Service Manager on 24 Dec 2022
Dear Maria Isabel,Thank you for giving us a perfect score. It is good to know that you have enjoyed your stay with us.looking forward to seeing you again.

6/10 Okay

ma elena

Liked: Cleanliness, room comfort
The 1bedroom suite was well-appointed, fully furnished, spacious and clean. The bathroom had a tub too and very spacious. The kitchen was well equipped as well with all the appliances and pots&pans, etc. Had no problem with accomodation. Problem was with checking out. It took 45minutes. They did not have a good system. Tried the room service and was disappointed with food choices. Many on the menu were note available
Stayed 1 night in Dec 2022
Response from Veronica Lazo - Guest Service Manager on 24 Dec 2022
Dear Ma Elena,Thank you for answering our guest survey. We are sorry to hear about your experience at Ascott Bonifacio Global City Manila. We value your feedback as it helps us make improvements to enhance our guests’ overall stay experience at the property. We will take specific actions for improvements.Should you have any further questions, please feel free to contact me directly. We look forward to welcoming you again, giving us another opportunity to serve you better.