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Reviews of Aruga Apartments by Rockwell Makati

4 out of 5
Aruga Apartments by Rockwell Makati
Waterfront Drive, Rockwell Center, Makati, Manila

Reviews

9.2

Wonderful

Rating 10 - Excellent. 338 out of 512 reviews" "
Rating 8 - Good. 133 out of 512 reviews" "
Rating 6 - Okay. 29 out of 512 reviews" "
Rating 4 - Poor. 8 out of 512 reviews" "
Rating 2 - Terrible. 4 out of 512 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren Renee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great!
Stayed 3 nights in Apr 2024

10/10 Excellent

Monet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Power Plant Mall is right next to Aruga Hotel
Stayed 1 night in Mar 2024
Response from The Aruga Team on 7 Apr 2024
Dear Monet, Thank you for your positive feedback! We're delighted to hear that you appreciated our proximity to Power Plant Mall. We look forward to welcoming you back in the future!Sincerely, The Aruga Team

10/10 Excellent

Maria

Travelled with family
Liked: Amenities
Excellent customer service.
Stayed 2 nights in Mar 2024
Response from The Aruga Team on 26 Mar 2024
Dear Maria, Thank you for your feedback and rating! We're delighted to hear that you had an excellent experience with our customer service. We look forward to welcoming you back to Aruga Apartments in the future!Sincerely, The Aruga Team

10/10 Excellent

Maria Lourdes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service from staff, very respectful. Very clean.
Stayed 9 nights in Feb 2024
Response from The Aruga Team on 6 Mar 2024
Dear Maria Lourdes, Thank you for your positive feedback! We're happy to hear that you received excellent service from our staff and that you found the property to be very clean. We hope to have the pleasure of welcoming you back to Aruga Apartments soon!Sincerely, The Aruga Team

10/10 Excellent

RUEL, INDIO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was great. Except if you smoke, they'll let you smoke in the balcony, but those rooms are next the street. And if you're a light sleeper, don't take that side and just smoke around the corner outside the building. The A/C died 8n the morning, thry can't fix it, so moved us to a new room. Other than this, it was super place!
Stayed 3 nights in Feb 2024
Response from The Aruga Team on 6 Feb 2024
Dear RUEL, Thank you for your 5-star review! We're glad to hear that you enjoyed your stay at our property overall. We apologize for any inconvenience caused by the smoking policy and the issue with the air conditioning, but we're pleased that our team was able to quickly resolve the situation by moving you to a new room. We appreciate your feedback and hope to welcome you back for another enjoyable stay!Sincerely, The Aruga Team

10/10 Excellent

Magatte

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Aruga Team on 6 Feb 2024
Dear Magatte, Thank you very much for taking the time to rate us! We hope to see you back soon in our property. Sincerely, The Aruga Team

8/10 Good

OLIVIA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Love the location
Stayed 2 nights in Dec 2023
Response from The Aruga Team on 7 Jan 2024
Dear OLIVIA, Thank you for your rating and for your review. We appreciate that you loved our location. We hope to serve you again for a better and perfect stay. Sincerely, The Aruga Team

10/10 Excellent

Theresa B

Stayed 3 nights in Nov 2023
Response from The Aruga Team on 7 Jan 2024
Dear Theresa B, Thank you for taking the time to rate us. We hope to see you back soon at Aruga Apartments by Rockwell for another enjoyable stay. Sincerely, The Aruga Team

10/10 Excellent

Carlos

Stayed 5 nights in Nov 2023
Response from The Aruga Team on 7 Dec 2023
Dear Carlos, Thank you for taking the time to rate us. We are looking forward to your return. Sincerely, The Aruga Team

10/10 Excellent

Aileen

Stayed 9 nights in Oct 2023
Response from The Aruga Team on 7 Dec 2023
Dear Aileen, Thank you for taking the time to rate us. We are looking forward in seeing you back soon in Aruga Apartments. Sincerely, The Aruga Team

8/10 Good

Jose Mari

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from The Aruga Team on 7 Dec 2023
Dear Jose Mari, Thank you for taking the time to rate us. We're delighted to hear that you had a wonderful stay at Aruga Apartments.We look forward to hosting you again.Sincerely, The Aruga Team

6/10 Okay

Liberty, Murrieta

Travelled with family
It has tunnel access to the Power Plant Mall which was very convenient for us to go shopping and buy groceries. They have pretty good selection of restaurants for breakfast, such ans Prologue, Rocky’s cafe and Pancake House and they can give you a cart ride to go these places.
Stayed 6 nights in Oct 2023
Response from The Aruga Team on 7 Dec 2023
Dear Liberty, Thank you for taking the time to share your feedback. We're glad to hear that you found the tunnel access to Power Plant Mall convenient and enjoyed the variety of restaurants.If there are specific aspects you think we can improve or if there's anything else you'd like to share, we'd appreciate hearing more about your experience.We hope to welcome you back to Aruga Apartments in the future.Sincerely, The Aruga Team

8/10 Good

Daksha

Stayed 2 nights in Nov 2023
Response from The Aruga Team on 7 Dec 2023
Dear Daksha, Thank you for the rating! We're delighted to hear that you had a good stay at Aruga Apartments.We appreciate your feedback and look forward to hosting you again.Sincerely, The Aruga Team

10/10 Excellent

Severiano

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from The Aruga Team on 7 Dec 2023
Dear Severiano, Thank you for the perfect 10/10 rating! We're delighted to hear that you had a wonderful stay at Aruga Apartments.We are looking forward to your future stay with us. Sincerely, The Aruga Team

10/10 Excellent

Marcela

Stayed 1 night in Oct 2023
Response from The Aruga Team on 7 Dec 2023
Dear Marcela, Thank you for the perfect 10/10 rating! We're delighted to know that your experience at Aruga Apartments met your expectations. Your satisfaction is our priority, and we can't wait to welcome you back for another exceptional stay.Sincerely, The Aruga Team

6/10 Okay

mila

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, I was just disappointed that housekeeping left a bunch of soiled, torn rags in the washer. Is that a common practice to use the room washing machine for the dirty rags?
Stayed 1 night in Oct 2023
Response from The Aruga Team on 23 Oct 2023
Dear mila, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by finding soiled rags in the washer. This is not a common practice, and we sincerely apologize for this oversight by our team. We appreciate your understanding, and we will take immediate steps to ensure that this does not happen again. We value your feedback and hope to welcome you back for an even better experience.Sincerely, The Aruga Team

10/10 Excellent

sukwon

Stayed 1 night in Oct 2023
Response from The Aruga Team on 23 Oct 2023
Dear sukwon, Thank you for your perfect rating! We look forward to welcoming you back for another great stay!Sincerely, The Aruga Team

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff are very helpful and friendly..safe place to stay
Stayed 9 nights in Aug 2023
Response from The Aruga Team on 3 Sept 2023
Dear Henry, Thank you for sharing your positive feedback with us. We are delighted to hear that you found our staff helpful and friendly and that you felt safe during your stay. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back in the future.Sincerely, The Aruga Team

10/10 Excellent

Ma. Soledad

Stayed 1 night in Aug 2023
Response from The Aruga Team on 3 Sept 2023
Dear Ma. Soledad, Thank you for taking the time to rate your stay with us. Your satisfaction is our goal, and we look forward to welcoming you back for another fantastic stay.Sincerely, The Aruga Team

8/10 Good

Olivia

Liked: Property conditions & facilities
Very helpful personnel. Wifi needs improvement.
Stayed 2 nights in Aug 2023
Response from The Aruga Team on 3 Sept 2023
Dear Olivia, Thank you for sharing your feedback with us. We're pleased to hear that you found our colleagues very helpful. We have noted your concern and we will make sure to seamless experience during your next visit.Sincerely, The Aruga Team

10/10 Excellent

Corey

Liked: Cleanliness, amenities, property conditions & facilities
The location and the ability to get to the shopping mall without going outside. The security deposit that was required upon check- in.
Stayed 4 nights in Aug 2023
Response from The Aruga Team on 11 Aug 2023
Dear Corey, Thank you for sharing your feedback. We're pleased to know that you appreciated our convenient location and the direct access to the shopping mall. We understand your concern regarding the security deposit required during check-in, and we apologize for any inconvenience it may have caused. Your input is valuable to us, and we hope to continue providing you with convenient and comfortable stays in the future.Sincerely, The Aruga Team

8/10 Good

Michael, Northvale

Travelled with family
Disliked: Property conditions & facilities
In between on my review with this one. the staff were excellent in their service. The property could you a bit of updating, i.e. loose soap dishes in shower etc.. The rules are hard to understand which makes almost every ask an expense whilst included in most hotel stays. They try to accommodate at a 5 star level yet the rules and general condition of the building keep them below this mark.
Stayed 5 nights in Jul 2023
Response from The Aruga Team on 11 Aug 2023
Dear Michael, Thank you for taking the time to share your thoughts with us. We greatly appreciate your positive feedback regarding our excellent staff service. We also appreciate your constructive feedback about the property, including the need for updates and improvements in certain areas. We apologize for any confusion or inconvenience caused by the rules, and we will work on providing clearer communication to our guests. Your feedback helps us to better understand areas for improvement, and we're committed to enhancing our guest experience. We hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely, The Aruga Team

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Top notch customer service, clean room, and plenty of places to eat.
Stayed 7 nights in Jul 2023
Response from The Aruga Team on 11 Aug 2023
Dear Anthony, Thank you for your feedback! We're delighted to hear that you experienced top-notch customer service. Your satisfaction is important to us, and we hope to continue providing you with exceptional service and enjoyable experiences in the future.Sincerely, The Aruga Team

10/10 Excellent

Mari Karr, Artesia

Stayed 1 night in Jul 2023
Response from The Aruga Team on 11 Aug 2023
Dear Mari Karr, Thank you very much for your rating! We hope to have the opportunity to provide be of service to you again in the future.Sincerely, The Aruga Team

10/10 Excellent

Merry Klaudyn

Liked: Cleanliness, amenities, property conditions & facilities
I loved the friendliness of the staff and especially the cleaning staff.
Stayed 1 night in Jun 2023
Response from The Aruga Team on 11 Aug 2023
Dear Merry Klaudyn, Thank you for your feedback! We're happy that you appreciated the friendliness of our staff, especially the cleaning team. Your positive comments are truly valued, and we look forward to continuing to provide you with friendly and exceptional service during your stays.Sincerely, The Aruga Team

8/10 Good

Dean

Stayed 22 nights in May 2023

10/10 Excellent

Luisito

Stayed 4 nights in May 2023

10/10 Excellent

Holly

Stayed 2 nights in May 2023

10/10 Excellent

Scott, Green Bay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time I have stayed at this location. It is a little pricey but worth it. Housekeeping is nice and convenient. Most everything you might need is close. It is much like a hotel with a kitchen, laundry room and more space.
Stayed 6 nights in May 2023
Response from The Aruga Team on 28 May 2023
Dear Scott, Our team is delighted to hear of your recent stay at Aruga Apartments. We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future. Sincerely, The Aruga Team

10/10 Excellent

roland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
when in Manila I will stay here. It is like having your own apartment...ac, washer dryer, big refrigerator to make ice cubes, hot running water, utensils, stove to cook in , microwave, coffee pot. My basic needs are met.
Stayed 15 nights in May 2023
Response from The Aruga Team on 28 May 2023
Dear roland, Our team is delighted to hear of your recent stay at Aruga Apartments. We appreciate your time in sharing your experience with us and look forward to welcoming you again in the near future. Sincerely, The Aruga Team

10/10 Excellent

Milton Joseph

Travelled with family
Liked: Cleanliness, room comfort
Well maintained, service is top-notch (as always)
I book at this hotel whenever I go home to the Philippines for comfort and convenience. Through the years the place is well maintained although I observed that some toiletries were now not automatically provided i.e. you have to ask for it. Most remarkable is the service of all staff which remained top notch. They did their best on all my requests and were always accommodating. One minor thing that they can improve on is the food at the restaurant - Prologue particularly the breakfast, service-wise though, I have no complaints.
Stayed 3 nights in Apr 2023
Response from The Aruga Team on 5 May 2023
Dear Milton Joseph,We sincerely appreciate you taking the time to share your experience with us at Aruga Apartments by Rockwell. It brings us great joy to know that you had a satisfying stay with us. Your honest feedback is highly valued, and we will review it with our restaurant team.We would be honored to have the opportunity to serve you again soon.Best regards,The Aruga Team

10/10 Excellent

Milton Joseph

Stayed 5 nights in Apr 2023
Response from The Aruga Team on 5 May 2023
Dear Milton Joseph, We are incredibly grateful that you took the time out to leave us a perfect 10 rating. Sincerely, The Aruga Team

10/10 Excellent

Robert

Stayed 3 nights in Apr 2023
Response from The Aruga Team on 5 May 2023
Dear Robert, We are incredibly grateful that you took the time out to leave us a perfect 10 rating! Sincerely, The Aruga Team

10/10 Excellent

Charissa

Stayed 4 nights in Apr 2023
Response from The Aruga Team on 18 Apr 2023
Dear Charissa, Thank you for your perfect 10 rating. The team at Aruga Apartments by Rockwell is thrilled you’re happy with your recent stay with us. Sincerely, The Aruga Team

10/10 Excellent

Alfred L

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was impeccable. Everyone was so friendly and welcoming. The apartment was amazing as well. Felt like I was at home.
Stayed 21 nights in Mar 2023
Response from The Aruga Team on 18 Apr 2023
Dear Alfred L, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.Sincerely, The Aruga Team

6/10 Okay

Stephen John

Stayed 2 nights in Apr 2023
Response from The Aruga Team on 18 Apr 2023
Dear Stephen John, We appreciate your time in sharing your rating with us and look forward to welcoming you again in the near future to provide you a better stay. Sincerely yours, The Aruga Team

10/10 Excellent

Lorne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love the location of this property and how it's connected to the Power Plant Mall.
Response from The Aruga Team on 18 Apr 2023
Dear Lorne, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Sincerely, The Aruga Team

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, room comfort
Recommendable staycation
Courteous, professional and friendly staff. They always give warm smiles and greetings starting from the doorman. Room was spacious and clean. Recommendable for short or long staying guests. Good location and accessible to the mall restaurants.
Stayed 1 night in Feb 2023
Response from Sincerely, The Aruga Team on 29 Mar 2023
Dear J,Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

10/10 Excellent

Maria

Stayed 4 nights in Feb 2023
Response from Sincerely, The Aruga Team on 29 Mar 2023
Dear Maria,Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

8/10 Good

Wilma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient, efficient and safe
Stayed 13 nights in Jan 2023
Response from Sincerely, The Aruga Team on 29 Mar 2023
Dear Wilma,Our team is delighted to hear of your recent stay at Aruga Apartments. We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future.

10/10 Excellent

Theresa B

Travelled with family
Liked: Amenities, property conditions & facilities
Loved the convenient underground access from Aruga to Power Plant Mall. Staff were very welcoming and accommodating.
Stayed 2 nights in Jan 2023
Response from Sincerely, The Aruga Team on 29 Mar 2023
Dear Theresa B,Our team is delighted to hear of your recent stay at Aruga Apartments. We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future.

10/10 Excellent

Susan

Stayed 2 nights in Dec 2022
Response from Sincerely, The Aruga Team on 29 Mar 2023
Dear Susan,Our team is delighted to hear of your recent stay at Aruga Apartments. We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future.

10/10 Excellent

Mary Ysabelle

Stayed 1 night in Dec 2022
Response from Sincerely, The Aruga Team on 29 Mar 2023
Dear Mary Ysabelle,Our team is delighted to hear of your recent stay at Aruga Apartments.We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future.

10/10 Excellent

Raymund

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best place to stay around Makati. The staff are very warm, friendly and treat you as their family.
Stayed 2 nights in Oct 2022
Response from Sincerely, The Aruga Team on 29 Mar 2023
Dear Raymund,Our team is delighted to hear of your recent stay at Aruga Apartments. We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future.

10/10 Excellent

MARIA, TAMUNING

Stayed 10 nights in Sep 2022
Response from Sincerely, The Aruga Team on 29 Mar 2023
Dear Maria,Our team is delighted to hear of your recent stay at Aruga Apartments. We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future.

10/10 Excellent

Richard Cacho

Stayed 1 night in Sep 2022
Response from Sincerely, The Aruga Team on 29 Mar 2023
Dear Richard Cacho,Our team is delighted to hear of your recent stay at Aruga Apartments. We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future.

10/10 Excellent

Mrs Rosario

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, clean and excellent staff. Good location
Stayed 5 nights in Sep 2022
Response from Sincerely, The Aruga Team on 29 Mar 2023
Dear Mrs.Rosario,Our team is delighted to hear of your recent stay at Aruga Apartments. We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future.

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I’d like to stay here in my next trip! No on site restaurants but so many selections nearby.
Stayed 1 night in Sep 2022
Response from Sincerely, The Aruga Team   on 29 Mar 2023
Dear Marc,Our team is delighted to hear of your recent stay at Aruga Apartments. We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future.

10/10 Excellent

Erica S

Stayed 1 night in Aug 2022
Response from Sincerely, The Aruga Team   on 29 Mar 2023
Dear Erica S,Our team is delighted to hear of your recent stay at Aruga Apartments. We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future.

10/10 Excellent

Jaycel J.

Stayed 2 nights in Aug 2022
Response from Sincerely, The Aruga Team on 29 Mar 2023
Dear Jaycel J,Thank you so much for this 5-star review. We really appreciate you being a customer and helping to sharethe word about us. We’re here for you anytime.