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Reviews of Holiday Inn Manaus, an IHG Hotel

3.5 out of 5
Holiday Inn Manaus, an IHG Hotel
Av. Rodrigo Otávio 3721, Manaus, AM

Reviews

8.4

Very good

Rating 10 - Excellent. 71 out of 157 reviews" "
Rating 8 - Good. 60 out of 157 reviews" "
Rating 6 - Okay. 15 out of 157 reviews" "
Rating 4 - Poor. 7 out of 157 reviews" "
Rating 2 - Terrible. 4 out of 157 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Feb 2024
Response from Suzane Ouro on 4 Feb 2024
Dear Mr. Kenneth,It was a pleasure for our team welcome you. Thanks for choosing our Hotel and for your comments.We hope see you soon.Best Regards,Holiday Inn Manaus Team.

8/10 Good

Mariam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel for the price
Stayed 3 nights in Jan 2024
Response from Suzane Ouro on 4 Feb 2024
Hi Mariam,Thanks for choosing our Hotel and for your comments.We hope see you soon. Our team is avaliable for you.Best Regards,Suzane Ouro

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Dec 2023
Response from Suzane Ouro on 17 Jan 2024
Frank,Obrigada por escolher o Holiday Inn Manaus para sua hospedagem. Esperamos revê-lo em breve em outras oportunidades.

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice facility, meals were good
Stayed 3 nights in Sep 2023

10/10 Excellent

Yuan Kai

Liked: Cleanliness, staff & service, property conditions & facilities
I liked all aspects of my tour. Both travel guides were knowledgeable and considerate!
Stayed 2 nights in Jun 2023

6/10 Okay

Daniel

Liked: Cleanliness, room comfort
Disliked: Staff & service
Decent hotel out if the way from downtown
The restaurant is absolutely horrible. I ate at burger kong next door instead of tokerating that “food” they claim to serve.
Stayed 3 nights in Jan 2023

8/10 Good

PAUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was only a night stay. Staff very helpful.
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
No Air Conditioning on when we arrived, room took 3 hours to cool down (we were told it would take 10 minutes). Jacuzzi tap broken, we complained, they said they would fix it which they did not. Housekeeping does not seem to follow a plan, coffee cups missing many days, then one would show up, streaks on mirrors, towels not replaced, sand in tub. Restaurant was horrible, worst dinner and breakfast ever. Noisy rooms not much in sound deadning, had to complain because of noisy neighbor which was dealt with quickly so kudos on that. Hotel on very busy street, so need white noise to sleep. Would not stay there again, too many issues.
Stayed 9 nights in May 2021
Response from Suzane Ouro on 8 Jun 2021
Dear Guest, We really sorry for all the inconvenience. Our biggest concern is the satisfaction of our guests, for this reason, since the first evaluation, we try to make them happy with the accommodation, including offering a change of room. We really sorry! May we have the opportunity to welcome you once again and offer a great experience. We are always available to serve you better!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast
very nice breakfast
Stayed 2 nights in Nov 2019

10/10 Excellent

Bernd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for business trips
Convenient location due to my work location. Small mall next door. Few food options around. Not close to the center but one of the nicer hotels in Manaus.
Stayed 7 nights in Nov 2019

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Exactly as expected from a Holiday Inn. Great staff and perfectly comfortable room. Not really walking distance to anything special, but grab an Uber or taxi. Everything is close by.
Stayed 2 nights in Oct 2019

8/10 Good

Alan, Canada

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate how far it is from the airport but otherwise it is excellent
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Hsin Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay again
very nice stay, excellent service. Thanks Rafael, Eduardo and Taisa's help on check-in and check out process, also warm welcome me everyday. Gym and swimming pool are great and clean. Good breakfast. This hotel is in industry area, only a small shopping next. no good restaurant around, I think the best
Stayed 4 nights in May 2019

10/10 Excellent

Hsin Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice stay
very nice stay, excellent service. Thanks Rafael, Eduardo and Taisa's help on check-in and check out process, also warm welcome me everyday. Gym and swimming pool are great and clean. Good breakfast. This hotel is in industry area, only a small shopping next. no good restaurant around, I think the best food near by is in hotel.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2019
Response from Suzane Ouro on 15 Apr 2019
Dear Guest, First, thanks for your review and for choose our Hotel. Our Team wait for the opportunity to receive you again and offer our services. It will be a great pleasure for us. Regards, Suzane Ouro Front Office Coordinator.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late night checkin. Very helpful. No issues. Would recommend
Stayed 1 night in Apr 2019
Response from Suzane Ouro on 9 Apr 2019
Dear Guest, Thanks for choosing Holiday Inn Manaus. We are so glad to receive your feedback and knowing your stay with us was very pleasant. We wait for the opportunity to receive you soon. Greetings, Holiday Inn Manaus Team.

8/10 Good

Shawne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
The neighborhood was just ok but we were headed out on a trip the next morning so that was not important. Friendly front desk. Good breakfast. would recommend.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Industrial area
The hotel is located in the industrial area , what was very handy as I was working in the area, the executive room is bigger than the standard and the restaurant is good, overall I would stay here again.
Stayed 5 nights in Sep 2018
Response from Suzane Ouro on 29 Oct 2018
Dear Guest, Thank you so much for choosing the Holiday Inn Manaus. We are happy with your review and we hope you can come back soon. Our Team is on hand to offer you an Excellence service. Greetings, Holiday Inn Team.

8/10 Good

FW, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No issues. Had a pleasant stay for business. Taxi waiting at the property was helpful for a speedy trip to the airport. Breakfast was good with a chef on hand for omlets.
Stayed 3 nights in Sep 2018
Response from Suzane Ouro on 29 Oct 2018
Dear Guest, It's a pleascure for us receive your feedback. Thanks for choosing our Hotel and give us the opportunity to serve you. We are always available. Best Regards, Holiday Inn Manaus Team.

10/10 Excellent

mily, nj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely for the price
Everyone was so helpful and amazing to me. Cordial people, willing to help me, give me directions and suggestions.
Stayed 4 nights in Apr 2018

10/10 Excellent

Noel, Barbados

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location.
Entire staff were very helpful and professional. Meals were healthy and tasteful
Stayed 4 nights in Mar 2018

4/10 Poor

Alan

Disliked: Staff & service
Average hotel overlooking factory areas.
Meals in hotel were poor and not much choice outside. Hotel was surrounded by main roads and area was not so safe. Hotel pool was poor.
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, excellent atmosphere. The rooms exceeded my expectation.
Stayed 8 nights in Jul 2017
Response from Suzane Ouro on 27 Jul 2017
Dear Guest, Thank you so much for your review. We hope you can return soon to Holiday Inn Manaus. Always is a pleasure receive you. Greetings, Suzane Ouro Front Office Coordinator.

8/10 Good

Brodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bethzaida, Florida, USA

Liked: Cleanliness, room comfort
Ok hotel for business travelers
Hotel is in industrial area, nothing around except a tiny shopping mall with a few stores, restaurants and a movie theater. The hotel is showing its age. Just a bit run down. Rooms are clean but just not updated. Breakfast buffet was good but, dinner service was not. I had dinner twice and both times it took way too long! 1st night I ordered a salad and a soup. 2nd was salad and a sandwich. Both times I waited almost half an hour for the salad! And then it took at least 15 minutes to get the 2nd plate. Food was good but I didn't go back after both experiences.
Response from Pablo Pacheco on 20 Feb 2016
Dear Bethzaida, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions and F&B service. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Pablo Pacheco Rooms Division & Quality Manager

10/10 Excellent

jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in Manaus!
I loved everything about this place. After spending a week in Rio this place was like a breath of fresh air. The staff is super helpful. They are great at organizing tours. Don't miss the tours to the falls conducted by Louis. Great value overall and will be sure to go back!!
Response from Pablo Pacheco on 4 Sept 2015
Dear jay, Thank you for your time spent for your feedback. It is great to hear from you that you had a good time with us. We are looking forward for your return soon. Greetings from Manaus, Pablo Pacheco Rooms Division & Quality Manager

2/10 Terrible

steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charged three times for this Hotel
The Hotel.com booking didn't go through for this hotel and we ended up paying three times for it, once through hotel.com and then a higher rate when checked in and then another rate when we called a tried to correct it with holiday inn, who charged us again after we called but didn't remove the other rate, so we out about $900 on this room. Our credit card company removed the two from Holiday Inn, but Holiday Inn just recently charged us again and have always claimed they never received any info from hotels.com. We are now back in contact with our credit card company, Holiday Inn and Hotels.com. An absolute nightmare because Holiday Inn would not accept the confirmation number from Hotel.com
Response from Pablo Pacheco on 31 Oct 2015
Dear steven, In advance we would like to apologize for any inconvenience we may have caused you. In fact, our reservations department was trying to identify your complaint in our records but we were not able to find it. Please let us know if you still have any problems. Cordially, Pablo Pacheco Rooms Division & Quality Manager

10/10 Excellent

Katherine, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service and Internet
Staff went above and beyond- friendly and helpful. Really exceptional. Good internet. Location isn't the most convenient for tourists interested in Manaus' few sites, but it's a great option for a clean quiet place to rest.
Response from Pablo Pacheco on 5 Sept 2015
Dear Katherine, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Pablo Pacheco Rooms Division & Quality Manager

8/10 Good

Ryan, Newport

Liked: Cleanliness, staff & service, property conditions & facilities
Good business hotel
Great place did business in manaus but far from main attractions and downtown. Great staff.
Response from Pablo Pacheco on 13 Jun 2015
Dear Ryan, Thank you for your feedback. we are glad to hear that you had a good stay on our company. We look forward for your return. Kind Regards, Pablo Pacheco Rooms Division & Quality Manager

8/10 Good

Paula, Coral Springs, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Time Ever in Manaus
Quick business trip on my first visit to Manaus and the hotel was perfect. Employees were very helpful and serviceable! Definitely will come back. Bathroom was super clean!
Response from Pablo Pacheco on 23 May 2015
Dear Paula, We are more than happy hearing from you. It stimulates us to keep up the good work. Sincerely, Pablo Pacheco Rooms Division & Quality Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business hotel not good for tourist stay.
Lighting at corridor is white. Warm white or yellow will be better. In industrial zone, no choice of restaurant outside. Taxi from the industrial zone is more expensive than the-ought-to-be rate, R$82 fixed rate!
Response from Pablo Pacheco on 23 May 2015
Dear Guest, Thank you for your review. Hearing from you is very valuable for us and improves our quality service. Kind regards, Pablo Pacheco Rooms Division & Quality Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Manaus
Stayed overnight en route to an Amazon vacation. Comfortable, but not luxurious. Reasonable breakfast buffet.
Response from Pablo Pacheco on 17 Jan 2015
Dear Valuable Guest, We are glad to know that you had a good time with us. Thank you for your time to share with us your experiences. Best Regards, Pablo Pacgeco Quality Manager

8/10 Good

Hyun, san diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel in manaus
it was good
Response from Pablo Pacheco on 17 Jan 2015
Dear Hyun, We are happy to know that you had a good stay with us. Thank you for your time to share with us your experiences as a guest in our hotel. Kind Regards, Pablo Pacheco Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Manaus.
I only rated this hotel a 4 for location and surrounding neigborhood b/c it is not within walking distance of any main attractions. Having said that, there are very few hotels, if any, that are convenient to the Opera House.
Response from Pablo Pacheco on 3 Jan 2015
Dear A verified traveller, Thank you for your time to share with us your experiences as a guest in our hotel. We are glad to know you had a good stay with us. Kind Regards, Pablo Pacheco Quality Manager

10/10 Excellent

Boris, Moscow, Russia

Liked: Cleanliness, property conditions & facilities, room comfort
Good clean new hotel
We stayed here for 1 night and we're quite pleased with it. The hotel is new, so all facilities are in great shape. The staff would benefit from better training by the management, but overall the hotel is still great.
Response from Pablo Pacheco on 21 Feb 2015
Dear Boris, Thank you for your time to share with us your experiences as a guest in our hotel. Thank you for your kind words, I will forward your comments to all hotel staff. We are massively working on training for all staff so that they can always perform the best customer service. Thank you for your comments, it is very important hearing from you. Please let us know when you have plans to visit us once again. It will be a great joy to have you back again. Greetings from Manaus, Pablo Pacheco Quality Manager

10/10 Excellent

tandalatom, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great respite from the Rain Forest
We had just come in from several days in the Rain Forest. It was clean, cool, with a wonderful shower and very comfortable beds.
Response from Pablo Pacheco on 21 Feb 2015
Dear tandalatom, Thank you for your time to share with us your experiences as a guest in our hotel. We are glad to see that you had a great time with us. Please let us know when you have plans to visit us once again. Warm Regards, Pablo Pacheco Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable rooms, just like in the US?
A Business-hotel with nice, new, clean rooms? The rooftop pool could be nicer but at least there is one!
Response from Pablo Pacheco on 22 Aug 2015
Dear Valuable Guest, Thank you for the opportunity given with your candid feedback. We are glad to know that you had a good stay with us. We are looking forward for your return. Yours truly, Pablo Pacheco Rooms Division & Quality Manager

8/10 Good

sandy, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy
Mall near by (1 mi walk) for eating alternatives. No currency exchange in hotel, but also available at mall. Very close to main industrial district (although another is close by to the airport though)

8/10 Good

Ian, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Functional hotel for a business or holiday stay
We stayed only one night awaiting transfer to some activities on the Amazon. Check in staff efficient and courteous. Initially our air conditioning was not functioning properly but that was quickly fixed. Ate at restaurant and menu and food was reasonable.

8/10 Good

Carol, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful front desk
Front desk wonderful. Arranged a private tour at our request that was great. Not an easy city to visit. Lots of traffic and congestion. This hotel was in the industrial area so not much was available to see on the weekend. Area around the hotel is slums that are being razed in time for the World Cup. Most workers (except front desk) do not understand English including restaurant employees. Good gym. Stayed for 3 nights prior to a cruise.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn was excellent, loved the pool, staff has been very helpful in helping us retrieve an item that we left in the room after we checked out.

8/10 Good

Sblack, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice standard rooms, great staff, great breakfast, however is in an industrial area. Didn't affect us too much do to the nature of our trip.

10/10 Excellent

Andrei H.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal hotel for Amazon exploration
Extremely clean and comfortable. The friendliest and most helpful staff I have seen in a while - especially when compared to hotels in Rio and Sao Paulo. Definitely planning to stay here every time I go back to explore the Amazon.

10/10 Excellent

Up4AdventureRU, Denver, CO, USA

Liked: Cleanliness, staff & service, room comfort
Staff was attentive, considerate of non-Portugese speaking visitors!
The hotel was new, clean, well maintained. There is a little mall next door, a nice pool. The room was spacious and clean. Transportation readily arranged through the desk. Nice

10/10 Excellent

Traveler Not A, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't hesitate to book a room here.
There really is nothing not to like about this hotel, especially for travelers like me who do not speak Portuguese. Everyone at the front desk spoke English well. It's a bit far from the center of town, but after four days on the Amazon, I wanted a bit of down time and this hotel was perfect for that. There's a well equipped exercise room and I appreciated some teadmill time with some long flights ahead of me when I left here. There even was a nice outdoor pool. The breakfast has something for everyone.This isn't a criticism, obviously, but there were so many choices I had a difficult time deciding

6/10 Okay

California.match1

Liked: Cleanliness
Disliked: Room comfort
Good hotel but has some challenges
Hotel is good and clean but I had terrible Internet issues that they couldn't resolve. Location is a little away from city center.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel in Manaus
Nice, clean room with good service. Fairly new hotel. Great rates. A little far from the city center (need to take a cab). Not much around the hotel in the way of restaurants, activities. We were only there for one night so served our needs well. Staff was friendly and helpful.
Response from Pablo Pacheco on 25 Oct 2014
Dear Guest, Thank you for your time to share with us your experiences as a guest in our hotel. We are glad to see that all went well on your stay. Please let us know when you have plans to return to the hotel. Warm regards, Pablo Pacheco Quality Manager

10/10 Excellent

Cindy, Salt Lake City, UT, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel for Manaus
We traveled to Manaus for a family vacation and would definitely stay at this hotel again. The staff was incrediable and very friendly. The rooms super clean. This is not a typical Holiday Inn as in the US. I felt like I was in a full service Marriott. Staff would do anything for you if you ask. Resturant is full service and great food. The Hotel is outside the city center which is a plus.Driving around was easy if you have a rental car. We needed a wheelchair accessible room which worked out great.

10/10 Excellent

Thiago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024