Best Western Manassas National Battlefield Park hotels

"The stay involved multiple maintenance failures and service issues. The building systems were unreliable. Hallways and the lobby were cold due to heating failures. Hot water service went out during the day. Elevator service was limited. Only one passenger elevator worked. Guests were directed to use a service elevator. Room condition was unacceptable at arrival. The toilet seat had urine stains. The toilet also shook violently when used. It appeared improperly installed. Several guest systems did not work. The television hotel information system would not connect. The room phone presets failed. Dialing “0” for the front desk produced no answer. Staff conduct was inconsistent. The front desk interaction was rude. Housekeeping staff yelled in the hallways. Breakfast staff were pushy toward guests. Breakfast service had operational problems. Buffet food was difficult to access. Some items were not kept warm. Overall the property showed failures in maintenance, cleanliness, guest systems, and service quality. These issues affected basic comfort during the stay."

"Shuttle arrived timely. Staff was super friendly. Got a great clean room. They got me back to Airport. Great experience. Thank you, BW."

"The hotel was good, close to airport and acceptable. I tried to get a shuttle to pick me up but they never responded. $17 taxi ride there. The breakfast is served on paper plates and plastic spoons and forks. It is a good one nighter between flights, what I used it for on a missed connection."

"Front desk staff was excellent The rest what you would expect from a holiday inn. "

"Bar/kitchen severally understaffed. Bartender/waiter shiwed up late leaving patrons waiting without explanation. "

"A home away from home. Safe, cozy, and caring environment."

"Good price with free breakfast and gym. Convenient to everything "

"Needs cleaning up on things like doors and paint, long walk from parking To go to the elevator. THE ROOM: Hot water was an issue, had to let the water run for 5+ mins before it would get warm to wash hands or take a shower. The handheld filter had visible black mold on it. The power for the headboard only worked on one side and they here-rigged an extension cord out the headboard to make the outlets work. The water had a smell to it. The TV was fine but connectivity to Netflix was extremely laggy. Several buffering moments, and button presses on the remote wouldn’t respond for approx 5-10 seconds. "

"Yes "