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Reviews of Empeiria High Sierra Hotel

2.5 out of 5
Empeiria High Sierra Hotel
Mammoth Lakes, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 470 out of 1001 reviews" "
Rating 8 - Good. 346 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel with friendly staff.
Stayed 1 night in Aug 2023
Response from Sales Manager on 19 Sept 2023
Dear Sally, Thank you for evaluating your recent stay at Empeiria High Sierra Hotel. We are delighted to know we exceeded your expectations and appreciate you mentioning our well-kept property and devoted associates. It was a pleasure hosting you, and we look forward to welcoming you again.Thank you,Emily Cooley,Sales Manager

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to access all Mammoth has to offer. We would stay there again.
Stayed 4 nights in Jul 2023
Response from Emily Cooley Sales Manager on 3 Aug 2023
Dear Andrew, Thank you for the excellent review of your stay at the Empeiria High Sierra Hotel. We appreciate you pointing out our convenient location in the heart of the High Sierra Mountains. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Thank you,Emily CooleySales Manager

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sales Manager on 1 Aug 2023
Dear Mike,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Empeiria High Sierra Hotel; we hope to see you again soon. Thank you,Emily CooleySales Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Sales Manager on 1 Aug 2023
Dear Chris,Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We hope you will make Empeiria High Sierra Hotel your home away from home whenever your travels bring you to our area.Thank you,Emily CooleySales Manager

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sales Manager on 1 Aug 2023
Dear Jeremy,Thank you so much for the terrific rating regarding your stay at Empeiria High Sierra Hotel. We hope you are already planning another trip our way.Thank you,Emily CooleySales Manager

10/10 Excellent

Vinod

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Remodeled to a modern look. Good Staff. Breakfast was fine (though have to pay). Lighting in the room was less, especially towards the farther side from door. Its probably old thin wall. Luckly our neighbors did not make much trouble. Quality of soaps could be better.
Stayed 2 nights in Jul 2023
Response from Sales Manager on 1 Aug 2023
Dear Vinod,Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We agree that our ideal location, great amenities, and service make Empeiria High Sierra Hotel an excellent choice when visiting Sierra. We have noted your comments regarding the lights in your room and appreciate you sharing your feedback and look forward to seeing you whenever you return to the area.Thank you,Emily CooleySales Manager

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
I like the cleanliness of the room and friendly staff.
Stayed 1 night in Jul 2023
Response from Sales Manager on 1 Aug 2023
Dear Irene,Thank you for the generous review. Reading how much you enjoyed our clean, comfortable accommodations and helpful staff was a pleasure. We hope you will make Empeiria High Sierra Hotel your home away from home whenever your travels bring you to our area.Thank you,Emily CooleySales Manager

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sales Manager on 30 Jul 2023
Dear Jeff, We are glad you enjoyed your time at Empeiria High Sierra Hotel. Thank you for your nice rating, and we look forward to your next visit.Thank you,Emily Cooley,Sales Manager

10/10 Excellent

Hugo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel, it was a good stay
Stayed 1 night in Jul 2023
Response from Sales Manager on 28 Jul 2023
Dear Hugo, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Empeiria High Sierra Hotel.Thank you,Emily CooleySales Manager

10/10 Excellent

Verena

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is one of the few hotels in Mammoth with A/C. The A/C is quiet, powerful and you set it yourself. We arrived during a heatwave, switched from an apartment in a 4* hotel with multiple problems, I was in a terrible mood hassled and covered in mosquito bites despite using spray. This hotel staff could not have been nicer. A load of hotels in Mammoth had construction after a brutal winter, this one too installing new windows, but we did not hear construction noise at this hotel at all! It is a very modern, sleek hotel, simple no fluff . Wifi- Apple phones no problem. Androids may have to reconnect near reception when reentering the hotel before going to room. Breakfast was good selection. I don't eat meat. Husband liked the sausages and bacon. Real OJ but not best quality. Shower head needs cleaning, not dirty, but not all jets open. Make sure house cleaning mops floor. Otherwise everything clean, good beds, fridge, microwave. Pool and hot tub empty. We are light sleepers, we could hear the vending machine noise outside our room. I would shift the machines away from the wall and sound proof it a bit. But I really like the range of vending machines, for snacks and essentials. We were in a larger than average room that actually worked better than the apartment for a couple. Overall, this hotel has great management, really nice staff. And best of all A/C!!!!
Stayed 2 nights in Jul 2023
Response from Sales Manager on 7 Aug 2023
Dear Verena, Thank you for sharing your experience at the Empeiria High Sierra Hotel. As a valued customer, we appreciate your feedback and are delighted to know that you had overall a great stay with our accommodations, service, and amenities. We take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you for your time, and come visit us again soon! Thank you,Emily CooleySales Manager

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay we will definitely be back. Good deal for a really nice room.
Stayed 1 night in Jul 2023
Response from Sales Manager on 24 Jul 2023
Dear Eric, Thank you for your recent stay at the Empeiria High Sierra Hotel and for posting such a generous review of our hotel. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We look forward to welcoming you back soon.Thank you,Emily CooleySales Manager

10/10 Excellent

Carl

Stayed 2 nights in Jul 2023
Response from General Manager on 7 Aug 2023
Dear Carl, Thank you for your rating regarding your stay at the Empeiria High Sierra Hotel. It was a pleasure to read that we could meet your expectations. Thank you again for your feedback, and we look forward to welcoming you back.Thank you,Emily CooleySales Manager

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Ashley, Assistant General Manager on 18 Jul 2023
Thank you, Michelle!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The bed was really hard and therefore I didn’t get much sleep. The pillows were equally firm and uncomfortable. There was no table in the sitting area. No hand soap. The bottle was either empty or didn’t work. The lighted mirror blinked and flashed like it had a short in it. So, there was no light available to put on make up or brush our teeth. The toilet paper dispenser was really squeaky. It was loud and like nails on a chalkboard annoying. The breakfast was not included. It cost $12. It was cold and very basic. The cut up fruit was over ripe pineapple with very, and I mean very small pieces of cantaloupe with it. The orange juice tasted like water downed tang. And the milk tasted like powdered milk. You can get scrambled eggs, sausage, and pancakes with Hashbrowns and real orange juice at McDonald’s. At McDonald’s it will be hot and cost less. It was clean. Having a refrigerator and microwave was nice. If we would’ve had a table in the room, we would’ve been able to enjoy our food that we brought. The staff was friendly and welcoming. The checkout staff was equally pleasant.
Stayed 1 night in Jul 2023
Response from Ashley, Assistant General Manager on 18 Jul 2023
Hello there, thank you so much for your feedback. We're sorry to hear that your stay was not up to standards. Had the front desk been notified of the issues in your room, we would have happily addressed them by fixing them immediately or by upgrading you to a better room. I will be speaking with my maintenance staff to ensure that these issues are addressed before a guest even enters the room so that guests can relax uninterrupted. Thank you for sharing your experience with our buffet, we are continuing to improve our breakfast offerings so that it will be more enjoyable. I'm glad to hear that our staff made your stay more pleasant. Thank you again and I hope that you enjoyed your time in Mammoth!

10/10 Excellent

Kaylene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Very functional and clean room with extra seating and new carpet and furniture. Would definitely stay here again.
Stayed 1 night in Jul 2023
Response from Emily Cooley Sales Manager on 17 Jul 2023
Dear Kaylene, Thank you for your excellent feedback regarding your stay at the Empeiria High Sierra Hotel. We appreciate you letting other travelers know how much you enjoyed your time here. Thanks for mentioning our rooms; it is always great to know our guests love the extra space and amenities. It was a pleasure having you, and we look forward to seeing you again very soon.Thank you,Emily CooleySales Manager

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful quiet couple of days at Mammoth. Highly recommend.
Stayed 3 nights in Jul 2023
Response from Sales Manager on 15 Jul 2023
Dear Kristine, Thank you for choosing to stay with us. We are thrilled you had an excellent stay at the Empeiria High Sierra Hotel, and we appreciate the fantastic recommendation to other travelers. It was our pleasure accommodating you, and we look forward to your next visit with us.Thank you,Emily CooleySales Manager

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Jul 2023
Response from Sales Manager on 5 Jul 2023
Dear Janet, We are thrilled you had an excellent stay at the Empeiria High Sierra Hotel. It was our pleasure accommodating you, and we look forward to your next visit with us.Thank you,Emily CooleySales Manager

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Emily Cooley Sales Manager. on 7 Jul 2023
Dear Frank, It was a pleasure having you as our guest at Empeiria High Sierra Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Thank you,Emily CooleySales Manager.

10/10 Excellent

Norman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Sales Manager on 30 Jun 2023
Dear Norman, We are glad you enjoyed your time at Empeiria High Sierra Hotel. Thank you for your nice rating, and we look forward to your next visit.Thank you,Emily CooleySales Manager

8/10 Good

Maria Theresa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room! Convenient parking.
Stayed 2 nights in Jun 2023
Response from Sales Manager on 21 Jun 2023
Dear Ms. Theresa,Thank you for your fantastic feedback regarding your stay at the Empeiria High Sierra Hotel. We appreciate you letting other travelers know how much you enjoyed your time here. Thank you once more for mentioning our clean rooms, and it is always great to know our guests love our convenient parking! It was a pleasure having you, and we look forward to seeing you again very soon.Thank you,Emily CooleySales Manager

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The free breakfast is now a $12 per person rate. I didn't get a reduction on the rate I paid.
Stayed 1 night in May 2023
Response from Ashley, Assistant General Manager on 8 Jun 2023
Hello Paul, thank you for staying with us. We're sorry that the cost of breakfast took you off guard! The breakfast buffet changed from complimentary to paid approximately three years ago. To try to prevent any misunderstandings, we do have this cost listed on our Expedia page. Thank you again for choosing the Empeiria and we hope you had a great time in Mammoth.

6/10 Okay

Christopher, Folsom

Liked: Cleanliness
I liked the location of the property, it was close to the town center of Mammoth Lakes and it's only a few minutes drive from the hotel to the ski resort. What I didn't like was the price, I paid for 3 nights and this was one of the cheaper hotels in town. In any other town this hotel would cost a third of what I paid, yes it was clean but it was very old and out dated. The Empeiria High Sierra Hotel was equivalent to a Motel 6 or a highway stop Best Western, nothing special it was just clean, which is good I guess!
Stayed 3 nights in May 2023
Response from Sales Manager on 6 Jun 2023
Dear Christopher, Thank you for taking the time to tell us about your visit! We are happy your overall stay was pleasant, but we want it to be perfect. We strive to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Additionally, we understand your sentiments regarding pricing and can assure you that we exercise careful consideration for our guests in this regard. However, you can be assured that we will consider your comments as we are always striving to improve our guest experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you to the exceptional stay you deserve.Thank you,Emily CooleySales Manager

2/10 Terrible

weronika

Liked: Cleanliness
Awful staff at front desk.
Awful staff! Very rude and unfriendly, the hotel itself was clean and nicely updated, great rooms, but the staff it’s a whole different story…needless to say I won’t be back at this hotel, unless the management is new.
Stayed 1 night in Mar 2023
Response from Sales Manager on 4 Jun 2023
Dear Weronika, Thank you for the feedback. We sincerely apologize for the unsatisfactory service you have experienced from our front desk staff. Thank you for bringing this to our attention, and we will definitely address this with them. We take great pride in delivering an outstanding experience to all who visit, and we are sorry for what transpired. We certainly understand your frustration and are grateful for your patience. Thank you again for your constructive comments, and we hope you will give us another opportunity to show you our commitment to exceptional hospitality. Thank you,Emily CooleySales Manager

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Sales Manager on 31 May 2023
Dear Joel, Thank you for choosing Empeiria High Sierra Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Thank you,Emily CooleySales Manager

10/10 Excellent

Lars

Travelled with family
Liked: Cleanliness, room comfort
Stay was great it is in a convenient location to use the Mammoth bus system. We enjoyed the jacuzzi, pool, and breakfast.
Stayed 3 nights in May 2023
Response from Sales Manager on 31 May 2023
Dear Lars, Thank you for the excellent review of your stay at the Empeiria High Sierra Hotel. We appreciate you pointing out our convenient location and outstanding amenities. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Thank you,Emily CooleySales Manager

10/10 Excellent

Norman

Travelled with group
Liked: Cleanliness, room comfort
New favorite Mammoth hotel
First time staying at the Empeira hotel in Mammoth. Best of locations, near places to eat and shop. The hotel is modern and up to date . Has an on site restaurant, but was only serving breakfast, for a very reasonable $12. Well worth the price considering what you get in Mammoth for your $. They will even make you a custom omelette. Room was excellent. Double queen room had lots of room to spread out, even ha a small loveseat. Bathroom large. Parking was easy with most spaces covered. Hotel prices are a smoking deal considering that the Motel 6 up the street is only a few $ more. This is now my go to place when staying in Mammoth
Stayed 4 nights in May 2023
Response from Sales Manager on 28 May 2023
Dear Norman, Thank you for your recent stay at the Empeiria High Sierra Hotel and for posting such a generous review of our hotel. It is a pleasure to know we met all of your expectations and that you especially loved our accommodations, location, and the breakfast we serve! We enjoyed having you as our guest, and we hope to see you again on your next trip to our area. Thank you,Emily Cooley,Sales Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
A mixed review
We enjoyed almost everything. The buffet was very good, and the cook was great. The room was nice and quiet. However, due to the unprecedented snowfall the snow was 4 feet above our rear first floor windows and so close to the building that we would have been trapped inside if a fire was in the front hallway. Either the snow should have been removed or the room not rented until there was space to get to an outside safe place. If there ever is an emergency and someone is injured or killed due to inability to escape the hotel’s liability will be significant.
Stayed 1 night in May 2023
Response from Sales Manager on 30 May 2023
Dear Guest, Thank you for making a part of your travel plans. While we are glad had a comfortable time in your well-appointed room and that you liked our delectable breakfast, we are sorry for the predicament you outlined and that you felt unsafe. Please know we take all concerns seriously, and we will relay your comments to the appropriate individuals. Thank you,Emily CooleySales Manager

10/10 Excellent

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
Definitely will be back!!
Stayed 3 nights in May 2023
Response from Sales Manager on 6 Nov 2023
Dear Melanie, We are thrilled you had an excellent stay at Empeiria High Sierra Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Thank you,Emily CooleySales Manager

10/10 Excellent

Mario

Liked: Cleanliness, property conditions & facilities
Very good for families…Pool area very nice my kids enjoyed employees very friendly and communicative we would stay again
Stayed 1 night in May 2023
Response from Sales Manager on 21 May 2023
Dear Mario, Thank you for being our guest at Empeiria High Sierra Hotel and for the feedback. We are delighted to know you and your family enjoyed our relaxing pool area and that our devoted associates took great care of you. We appreciate your comments and look forward to welcoming you again.Thank you,Emily Cooley,Sales Manager

10/10 Excellent

Christopher

Stayed 2 nights in May 2023
Response from Sales Manager on 11 Jun 2023
Dear Christopher, Thank you for choosing Empeiria High Sierra Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Thank you,Emily CooleySales Manager

10/10 Excellent

diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Sales Manager on 18 May 2023
Dear Diana, Thank you so much for the perfect rating of your time at Empeiria High Sierra Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Thank you,Emily Cooley,Sales Manager

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Emily Cooley Sales Manager on 16 May 2023
Dear Sam, Thank you for taking the time to post a nice rating of Empeiria High Sierra Hotel. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Thank you,Emily CooleySales Manager

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Emily Cooley Sales Manager on 16 May 2023
Dear Todd, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Empeiria High Sierra Hotel, and we look forward to welcoming you again soon.Thank you,Emily CooleySales Manager

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room! So clean, quiet and comfortable!! Loved the bunk bed option for my boys. Indoor pool and jacuzzi was fabulous after a long drive up. Definitely will stay again. Centrally located to shops, restaurants and close to the lifts.
Stayed 1 night in May 2023
Response from Sales Manager on 10 May 2023
Dear David, Thank you for your excellent feedback regarding your stay at the Empeiria High Sierra Hotel. We appreciate you letting other travelers know how much you and your family enjoyed your time here. Thanks for mentioning our rooms; it is always great to know our guests love our comfortable accommodations. We also appreciate you mentioning our convenient location and various amenities. It was a pleasure having you and your family, and we look forward to seeing you all again very soon.Thank you,Emily CooleySales Manager

10/10 Excellent

ricardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Sales Manager on 6 May 2023
Dear Ricardo, Thank you for the perfect rating. We are glad you had a wonderful time at Empeiria High Sierra Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Thank you,Emily CooleySales Manager

10/10 Excellent

RAMON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
GREAT HOTEL AND VERY CONVENIENT
Stayed 1 night in Apr 2023
Response from Sales Manager on 6 May 2023
Dear Ramon, Thank you for your recent stay at the Empeiria High Sierra Hotel and for posting such a generous review of our hotel and convenient location. It is a pleasure to know we met all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to our area. Thank you,Emily CooleySales Manager

10/10 Excellent

Matthew

Stayed 2 nights in Apr 2023
Response from Sales Manager on 28 May 2023
Dear Matthew, We are thrilled you had an excellent stay at the Empeiria High Sierra Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Thank you,Emily Cooley,Sales Manager

8/10 Good

FranciscoJavier

Stayed 1 night in Apr 2023
Response from Sales Manager on 2 May 2023
Dear FranciscoJavier, Thank you so much for the terrific rating regarding your stay at Empeiria High Sierra Hotel. We hope you are already planning another trip our way.Thank you,Emily Cooley,Sales Manager

10/10 Excellent

Marianne

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from Sales Manager on 28 May 2023
Dear Marianne, Thank you for your recent stay at the Empeiria High Sierra Hotel and for posting such a generous rating of our hotel. It is a pleasure to know we met all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to our area. Thank you,Emily Cooley,Sales Manager

10/10 Excellent

james, Cypress

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable Stay. Convenient location. Easy carport parking. Friendly staff. Clean pool & jacuzzi.
Stayed 2 nights in Apr 2023
Response from Emily Cooley Sales Manager on 27 Apr 2023
Dear James, Thank you for your recent stay at the Empeiria High Sierra Hotel and for posting such a great review of our hotel and staff. It is a pleasure to know we met all of your expectations and that you liked our location, parking, staff, pool, and jacuzzi! We enjoyed having you as our guest, and we hope to see you again on your next trip to our area. Thank you,Emily CooleySales Manager

10/10 Excellent

julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Apr 2023
Response from Sales Manager on 22 Apr 2023
Dear Julio,Thank you for sharing feedback about your recent Empeiria High Sierra Hotel stay. We are delighted that our location was ideal for your plans and that you were pleased with our service and amenities. We enjoyed hosting you and hope to continue to be your hotel of choice when your goals bring you back to California.Thank you,Emily CooleySales Manager

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for work,not a vacation.
Stayed 5 nights in Apr 2023
Response from Sales Manager on 20 Apr 2023
Dear Mike, we are pleased your stay was comfortable, and we want to thank you for your nice rating. All of us at Sea Crest Beach Hotel look forward to your next visit.Thank you,Emily CooleySales Manager

10/10 Excellent

Cynthia, San Diego

Stayed 3 nights in Apr 2023
Response from Sales Manager on 13 May 2023
Dear Cynthia, We are thrilled you had an excellent stay at the Empeiria High Sierra Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Thank you,Emily Cooley,Sales Manager

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sales Manager on 20 Apr 2023
Dear Travis, Thank you for your recent stay at the Sea Crest Beach Hotel and for posting such a generous rating of our hotel. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit.Thank you,Emily CooleySales Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Sales Manager on 13 May 2023
Dear Jason, Thank you for your recent stay at the Empeiria High Sierra Hotel and for posting such a generous rating of our hotel. It is a pleasure to know we met all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to our area. Thank you,Emily Cooley,Sales Manager

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family trip!
Never disappoints! Beds are a bit stiff, but after a full day out on the mountain, it didn't prevent us from sleeping. They have small areas under construction from snow storm damage (windows), but nothing interfered with a wonderful stay.
Stayed 3 nights in Apr 2023
Response from Sales Manager on 17 Apr 2023
Dear Tanya,Thank you for the lovely review of the Empeiria High Sierra Hotel. We are pleased to see your rating and know you had an overall enjoyable time while you were here. We value your comments regarding the beds and have taken note of them. We appreciate your feedback and look forward to hosting you and your family again the next time you are in the area!Thank you,Emily CooleySales Manager

8/10 Good

Diego F

Travelled with group
Liked: Cleanliness, staff & service, room comfort
OK Overall
Overall I would say not a bad place to stay in Mammoth. Convenient location to lots of eateries, shuttle stop. Front desk staff mostly amicable albeit a few were not. Rooms are clean and comfortable; they have nice TV and microwave. Good heating system, TV, Microwave, safe for valuables. In room coffee supply not best; you have to heat up water in a pot they provide, then put a coffee tea-bag like sachet in hot water and let it sit for 8 minutes to taste like coffee, which it never did, and was cold after 8 minutes if not for microwave to heat it up; but they have coffee in lobby which is my much, much, much, better! Parking this year bit hard due to heavy snows taking away some parking spots. Cons: Lobbies have a mildew smell; our room had an odd chemical smell, like a cleaning agent maybe, but smelled strong and bad; toilet paper, tissue paper not great, had rough texture, not softest quality; pool nice after day skiing but not heated up to a degree that isn't bit chilly when you get into it; Jacuzzi was fine. Overall, not a bad property to stay at but I would really like them to look into eliminating the mildew smell in the hallways and the chemical smell in the room (s).
Stayed 4 nights in Apr 2023
Response from Sales Manager on 17 Apr 2023
Dear Diego,Thank you for taking the time to post a review of your recent visit. We are pleased you liked our location, the service provided by our front desk staff, and the on-site amenities. However, we are sorry for the issues you had with the parking. Your feedback is important to us as it helps to improve our guest experience going forward. We are also sorry for the issues you had with the issues in your room. We will certainly share your concerns with our housekeeping and maintenance team to take corrective actions. We hope you will consider a return visit so we can provide you with the hospitality you deserve. Thank you again for being our guest.Thank you,Emily CooleySales Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book top floor :-)
I booked top floor only as I knew mammoth had snow/boarded up windows on lower levels. My top floor room was great! Love the water kettles/ mini fridge/microwaves in the rooms.
Stayed 2 nights in Apr 2023
Response from Sales Manager on 15 Apr 2023
Dear Guest,Thank you very much for the kind review! We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Empeiria High Sierra Hotel, and we look forward to seeing you again soon.Thank you,Emily CooleySales Manager

8/10 Good

MARIA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to ski gondola!
Stayed 2 nights in Apr 2023
Response from Sales Manager on 14 Apr 2023
Dear MARIA, Thank you for the excellent review of your stay at the Empeiria High Sierra Hotel. We appreciate you pointing out our convenient location. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Thank you,Emily CooleySales Manager

10/10 Excellent

Robby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Emily Cooley Sales Manager on 27 Apr 2023
Dear Robby, It was a pleasure having you as our guest at Empeiria High Sierra Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Thank you,Emily CooleySales Manager