Exterior

Reviews of Hampton Inn Philadelphia/Great Valley/Malvern

2.5 out of 5
Hampton Inn Philadelphia/Great Valley/Malvern
635 Lancaster Aveune, Frazer, Malvern, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 715 out of 1004 reviews" "
Rating 8 - Good. 223 out of 1004 reviews" "
Rating 6 - Okay. 41 out of 1004 reviews" "
Rating 4 - Poor. 11 out of 1004 reviews" "
Rating 2 - Terrible. 14 out of 1004 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Tana

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They have pretty consistent good reviews so i think i just had bad luck.
Stayed 2 nights in May 2024
Response from General Manager on 23 May 2024
Thank you for your feedback! We're sorry you were not happy with your stay. We did attempt to contact you during your stay to make things right. We hope you will give us another try in the future!

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a lot of amenities. Updated hotel with a very nice bathroom, decent breakfast, close to shopping and movies.
Stayed 2 nights in May 2024

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our relaxed stay
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Sherrie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly, the beds were comfortable, and the room was clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Nathaly

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot
Stayed 4 nights in Apr 2024
Response from Eric on 24 Apr 2024
Thank you for a great review. We look forward to seeing you again!

10/10 Excellent

James, Mount Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Stayed for 2 days with our adult children for a family gathering in the area. Everything was tidy and clean. The only hiccup was that we were relying on the Tesla Supercharger and they were out of service. The other options for charging were not that close...
Stayed 2 nights in Apr 2024
Response from Jake/Front Desk on 22 Apr 2024
Thank you for your glowing 5-star review. We truly appreciate your kind words and are delighted to know that you had a fantastic experience at our hotel. Your satisfaction is our top priority, and we’re thrilled that our top-notch service made you feel right at home. We look forward to welcoming you back soon. Once again, thank you for choosing Hampton by Hilton. Your joy is our motivation!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice and clean.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Come on back any time!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we have stayed in. Very clean. Highly recommend.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Wow! Thank you for the kind words.

10/10 Excellent

Eric

Stayed 1 night in Apr 2024

10/10 Excellent

William

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Hope to see you again soon!

10/10 Excellent

David v, Rumford

Business traveller
Liked: Cleanliness, property conditions & facilities
Room has enough space
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Glad you like the spacious rooms!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Thanks for the glowing review

2/10 Terrible

Thomas

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was small, the window was just a strip, it had been replaced by a closet. There were no tea bags or half and half for those who would like a cup of tea, no spoons to stir the coffee, the waffle mix did not make waffles worth eating, neither was the bread fresh.
Stayed 2 nights in Mar 2024
Response from Eric on 31 Mar 2024
I am sorry to hear that we did not meet your expectations. The Hampton Inn Great Valley is always looking to improve the stay experience of each guest. We appreciate your feedback!

8/10 Good

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 16 Apr 2024
Thank you for your candid reflection.

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed in a thousand mid price hotels in my long life. This hotel is in the top one percent. The space and room comfort is superb. Plenty of seating and good lighting. Heat/AC worked nicely. Bed very comfortable. Electronics were new. Bathroom was gorgeous and literally brand new and clean beyond belief. . Price and value were at the top of the scale.
Stayed 1 night in Mar 2024
Response from Jake/Front Desk on 6 Mar 2024
Thank you for your glowing 5-star review. We truly appreciate your kind words and are delighted to know that you had a fantastic experience at our hotel. Your satisfaction is our top priority, and we’re thrilled that our top-notch service, made you feel right at home. We look forward to welcoming you back soon. Once again, thank you for choosing Hampton by Hilton. Your joy is our motivation!

10/10 Excellent

Jack

Business traveller
Liked: Amenities
Great
Stayed 1 night in Feb 2024
Response from Jake on 1 Mar 2024
Thank you so much for taking the time to fill out our survey. It is always our pleasure to provide you with great service and clean rooms. Thank you so much for being our valued guest and we hope to see you in the future!

10/10 Excellent

Antionette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jake, Front Desk on 1 Mar 2024
Thank you so much for taking the time to fill out our survey. It is always our pleasure to provide you with great service and clean rooms. Thank you so much for being our valued guest and we hope to see you in the future!

8/10 Good

Grzegorz

Travelled with family
Everything was fine
Stayed 1 night in Feb 2024
Response from Jake on 1 Mar 2024
Thank you so much for your feedback! We recognize you have a choice when it comes to selecting a hotel. We are honored that you trusted us with your health and safety. When your travels bring you back to our area, we hope you will stay with us again!

10/10 Excellent

Adil, Danville

Stayed 2 nights in Feb 2024
Response from Jake on 20 Feb 2024
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and bed were clean and comfortable. We were able to do an early check-in, which was greatly appreciated. Had a few bugs on the curtains and window, but none throughout the room. The bathroom was clean, but the shower drain was slow. Nice variety of food for breakfast .
Stayed 1 night in Feb 2024
Response from Hampton Inn Great Valley on 13 Feb 2024
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hampton Inn Great Valley on 13 Feb 2024
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

10/10 Excellent

Alexander Manning, Savannah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, responsive to requests (my shower wasn't working properly). Fixed promptly and correctly, with a small note from the repairman!
Stayed 3 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Oops! Sometimes things don't go as planned. Thank you for giving us the opportunity to fix it.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Carmen was the best. She was wonderful and professional.
Stayed 3 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Thank you so much for recognizing Carmen! She delivers top notch service.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Everything was top notch, the staff there does an excellent job.
Stayed 5 nights in Jan 2024
Response from Eric on 23 Jan 2024
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

10/10 Excellent

deborah, Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet friendly staff overall exceeded my expectations
Stayed 3 nights in Jan 2024
Response from Eric on 23 Jan 2024
Thank you for your kind words! It is always a pleasure to provide you with friendly faces and exceptional service. Our team is always honored to be recognized for their hospitality. We hope you give us the opportunity to serve you again!

10/10 Excellent

LAJOY, GLEN ALLEN

Stayed 1 night in Jan 2024
Response from Eric on 23 Jan 2024
Thank you so much for taking the time to post a review of our property. The Hampton Inn Great Valley strives to provide you with great service and clean rooms. Thank you so much for being our valued guest and we hope to see you in the future!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Property was newly renovated and very clean
Stayed 1 night in Dec 2023
Response from General Manager on 17 Jan 2024
Thank you so much! Our team takes a lot of pride in maintaining a great hotel for our guests to enjoy.

6/10 Okay

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 17 Jan 2024
Sounds like we didn't quite hit the mark this time. Feel free to contact us directly if you have any specific feedback. We're always willing to listen to our guests.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 17 Jan 2024
We're happy that we made you happy!

10/10 Excellent

Judith

Travelled with family, Travelled with pets
Stayed 1 night in Jan 2024
Response from Eric on 12 Jan 2024
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

10/10 Excellent

Ronald, Chicago

Stayed 1 night in Dec 2023
Response from General Manager on 17 Jan 2024
Thank you for the great score! Come see us again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay near king of Prussia
Couldn’t get a place to stay near king of Prussia over Christmas..found this close for more than reasonable price..stayed three nights. Very clean with very comfortable beds & best shower ever. Very friendly with great staff. Breakfast just ok
Stayed 3 nights in Dec 2023
Response from General Manager on 17 Jan 2024
Thank you for your kind words. We are always looking for ways to enhance our breakfast offerings so thank you for your feedback.

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and great staff
Stayed 3 nights in Dec 2023
Response from General Manager on 17 Jan 2024
Well thank you! We think our guests like you are pretty great too!

8/10 Good

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
nice comfortable room . Shame there is no bar or restaurant on site
Stayed 2 nights in Dec 2023
Response from General Manager on 17 Jan 2024
As with most focus service Hampton Inns, you will not find a bar or restaurant on site. We do have an Outback Steakhouse next door within walking distance which our guests utilize often.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from General Manager on 17 Jan 2024
WOW! Thank you for the great score. We hope to see you again soon.

8/10 Good

Jennifer

Stayed 1 night in Dec 2023
Response from General Manager on 17 Jan 2024
We appreciate the positive feedback!

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023
Response from General Manager on 17 Jan 2024
Thank you for the "high five!"

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed two nights for the purpose of enjoying some of the cultural resources of the region. Building was in very good condition and clean, bed was comfortable and the room warm. Breakfast in the morning was good, better than most. Hotel is making some effort toward being green. One complaint - the design of the bathroom was unusual and not agreeable. The door of the bathroom was not a conventional door on hinges, but a broad, sliding door on a track. I guess this was done to maximize usable space. The real issue was that the door to the bathroom directly faced the living space, rather than an entry alcove as is the usual layout of hotel rooms. There was less than three feet of space between the doorway and the nearest of the two Queen beds. This layout produces both a privacy and a convenience problem. Insufficient passage space to the bathroom because of the bed, and too much "communication" between the bathroom and the living space. One other thing - on the inside of the big sliding door is a full-length mirror, which is directly across from the commode. What would the purpose of that be? It's a poor design overall, I think. Then again, I don't design hotels. I just take rooms in them now and then.
Stayed 2 nights in Nov 2023
Response from General Manager on 17 Jan 2024
Overall we are glad you had a positive experience. You are correct, the design is to allow for more space especially in the bathroom area. We hope this will not deter you from staying with us in the future.

10/10 Excellent

Burley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location for my needs.
Stayed 2 nights in Nov 2023
Response from General Manager on 17 Jan 2024
Thanks for the great rating! We appreciate that.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great environment. Very cordial staff!
Stayed 1 night in Dec 2023
Response from General Manager on 17 Jan 2024
We appreciate the staff recognition. We will celebrate the team!

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful site. Great breakfast!
Stayed 1 night in Nov 2023
Response from General Manager on 17 Jan 2024
We're so glad you enjoyed your stay and breakfast too! Come see us again.

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact of dogs barking through the night.
Stayed 2 nights in Nov 2023
Response from Eric on 2 Dec 2023
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!I apologize for the dogs that disturbed your rest and would like to know more about your experience. Please call me at the hotel if you would like to discuss.

10/10 Excellent

Evelyn

Stayed 1 night in Oct 2023
Response from Eric on 23 Nov 2023
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

8/10 Good

Yvette

Stayed 1 night in Nov 2023
Response from General Manager on 17 Jan 2024
Thank you for staying with us! Looking forward to seeing you again.

10/10 Excellent

Hattie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Eric on 16 Nov 2023
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

10/10 Excellent

Dylan

Liked: Amenities
It was very clean
Stayed 2 nights in Nov 2023
Response from Eric on 14 Nov 2023
Thank you for your kind words! It is always a pleasure to provide you with friendly faces and exceptional service. Our team is always honored to be recognized for their hospitality. We hope you give us the opportunity to serve you again!

6/10 Okay

Destany

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Eric on 14 Nov 2023
Thank you for taking the time to share your experience with us. We apologize that we were unable to exceed your expectations this time. What makes you happy makes us happy. We hope you will give us the opportunity to shine for you in the future!