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Reviews of PuroGrand Hotel

5 out of 5
PuroGrand Hotel
Carrer del Forn de la Gl ria 5, Palma de Mallorca

Reviews

9.6

Exceptional

Rating 10 - Excellent. 36 out of 42 reviews" "
Rating 8 - Good. 3 out of 42 reviews" "
Rating 6 - Okay. 3 out of 42 reviews" "
Rating 4 - Poor. 0 out of 42 reviews" "
Rating 2 - Terrible. 0 out of 42 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. The staff was the absolute highlight. Big gratitude to Anna and Serji at the front desk and Racier in the restaurant, as well as the other servers, and the gentleman who did turn down service. I don’t have all the names and wish I did, but every single staff member made our stay special. Great location!
Stayed 3 nights in Feb 2024
Response from Front Desk on 30 Apr 2024
Dear Gianna, Thank you for your kind words, you made our day!We hope to seeing you back very soon,

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention to detail perfect, superb friendly staff, huge comfy bed, lovely pillows, great shower, enormous breakfasts, lovely setting, very close to Cathedral, easy to walk everywhere.
Stayed 4 nights in Feb 2024

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nick

Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautifully redone to be old Spanish style. Good food, felt like a resort, showed up early and room wasn't ready, so gave my wife and I private use of the spa to shower and get cleaned up from trip.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
5-star Boutique
Excellent hotel with rooms that are well appointed and extremely comfortable. Excellent service and lovely food. Highly recommend as a great home base in Old Palma.
Stayed 2 nights in Aug 2023
Response from Sybrand Sijbertsma on 13 Oct 2023
Great Review Robert, thats what we like to see and read. Hope to welcome you soon again.Best Wishes SybGeneral Manager Purohotel

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service
Really intimate hotel with staff that couldn’t do enough during our stay
Stayed 3 nights in Jun 2023
Response from Front Desk on 24 Jun 2023
Thank for your visit and taking your time to review our property.We are looking forward to welcoming you back soon

10/10 Excellent

Clodagh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and made us feel very welcome. The breakfast was excellent, the room was just as it looks in photos. Everything was beautiful, we'll definitely come again.
Stayed 5 nights in Mar 2023
Response from Front Desk on 28 Mar 2023
Dear ClodaghThank you very much for your visit and taking your time to review our propertyWe are glad to hear that you enjoyed your stay at Puro Grand and that you felt welcome by our service.We are looking forward to welcoming you back soon

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very well apportioned and laid out. The location is very convenient for many attractions and shopping etc. room very clean and well-maintained with everything one expects. Huge bed! Amenities and consumables of high quality Staff friendly, helpful and professional without being overly fussy Breakfast excellent in terms of choice and quality Two v. Minor points that could be attended to: 1. The huge bed in my room was positioned along with a bedside table in such a way that the doors of the wardrobe (generously sized) couldn’t be fully opened making it awkward to access. - for correction next time there’s a refurb. 2. If offering a range of TV channels check they all work (reported at time and efforts to fix unsuccessful). Neither issue spoiled anything though.
Stayed 4 nights in Mar 2023
Response from Front Desk on 28 Mar 2023
Dear Robert, Thank you for your posting a review about our property and recommending it to other visitors.We have taken note of the tips provided so we can improve the experience, thank you for giving us the oportunity to work on them.We are looking forward to welcoming you back in the near future

10/10 Excellent

Stephen

Stayed 2 nights in Mar 2023
Response from Front Desk on 4 Apr 2023
Dear Stephen, Thank you for your visit and giving us the top rating. We hope you enjoyed your visit the mostLooking forward to welcoming you to Grand Hotel soon,

10/10 Excellent

Iain Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel, it’s facilities and staff are superb. Only 16 bedrooms so a very personal service from excellent staff.
Stayed 5 nights in Feb 2023
Response from Front Desk on 21 Mar 2023
Dear Lain, Stephen, from Puro Grand we would like to thank you for taking your time to review our property. Your positive comments encourage us to keep working hard with heart every day.We are looking forward to welcoming you back soon

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jan 2023
Response from Front Desk on 21 Mar 2023
Dear Raul.Thank you very much for your visit and your top rating for our property.Looking forward to welcoming you back soon,

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best holiday ever!
Response from Front Desk on 9 Jan 2023
Apreciado Carlos, Muchas gracias por su visita en Puro Grand. Nos alegra de corazón que haya disfrutado de su estancia y le agradecemos que haya dejado su reseña positiva.Esperamos volver a tenerle entre nosotros muy pronto, Saludos cordiales,

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very relaxing hotel to stay in with great staff
Stayed 7 nights in Oct 2022
Response from Front Desk on 27 Nov 2022
Dear Michael, Thank you for your visit and your positive comments.We hope you visit us again in the near future.Best regards from Mallorca

10/10 Excellent

Jana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing staff and location! the room was amazing and spacious, would recommend 10/10
Stayed 3 nights in Sep 2022
Response from Team Front Desk Puro Grand on 17 Sept 2022
Dear Jana, thank so much for your nice review. We hope to see you soon in our Puro Grand. Best regards,

8/10 Good

Robert Erik

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Zentral gelegen, dennoch ruhig. Schöne Atmosphäre. Reichhaltiges Frühstück. Mehrere nette Tapas Bars in der Nähe. Sehr freundliches Personal.
Stayed 4 nights in Apr 2024
Response from Front Desk on 30 Apr 2024
Sehr geehrter Herr Erik, Vielen Dank für Ihre Kommentare.Wir hoffen, dass Sie uns in Zukunft wieder besuchen.

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensommar vistelse
Ett superfint litet boutique hotell. Mysigt och fräscht Vi hade ett superior rum. Stor skön säng. Rummet fint. Toalett och dusch fräscha. Vid ankomst bjöds på ett glas bubbel. På rummet fanns en flaska bubbel o choklad! Frukost som innehöll det man behövde, yoghurt, frukt, bröd, juicer och bubbel. Riktigt bra frukostmeny med olika äggrätter. På taket fanns några få solstolar och en liten pool att svalka sig i. Dock ingen bar. Hotellet ligger vägg i vägg med systerhotellet som även är entren till Puro grande
Stayed 5 nights in Sep 2023

10/10 Excellent

Susanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place with excellent service.
Stayed 3 nights in Oct 2023
Response from Sybrand Sijbertsma on 13 Oct 2023
Many Thanks Susanne for your great review. Hope to welcome you soon again.Best Wishes SybGeneral Manager Purohotel

10/10 Excellent

Johan

Stayed 4 nights in Sep 2023
Response from Sybrand Sijbertsma on 13 Oct 2023
Many Thanks Johan, Hope to welcome you soon again.Best Wishes SybGeneral Manager Purohotel

10/10 Excellent

Corina

Liked: Amenities
Super Lage.
Stayed 1 night in Aug 2023
Response from Sybrand Sijbertsma on 13 Oct 2023
Vielen Dank Corina für deine Bewertung. Hoffentlich bis bald wieder.Liebe Grüsse SybGeneral manager Purohotels

10/10 Excellent

anne

Stayed 1 night in May 2023
Response from Front Desk on 31 May 2023
Thank you for your visit Anne, and your positive feedback.We are looking forward to welcoming you back soon.

10/10 Excellent

Christiane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super schönes Hotel in einer perfekten zentralen Lage! Ist deshalb natürlich nicht ganz ruhig in der Nacht (die engen Gassen verstärken alles). Kein Pool im Hotel, man kann aber die Dachterrasse vom puro Urban nutzen mit einen kleinen Pool (sehr klein!) und traumhafter Aussicht :)
Stayed 4 nights in May 2023
Response from Front Desk on 31 May 2023
Vielen Dank für Ihren Besuch und Ihre Bewertung. Wir freuen uns, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben. Wir hoffen, Sie bald wieder zu sehen

10/10 Excellent

SHIGERU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
旧市街の中の静かな貴族の館という感じ
コロナ禍明けの4年ぶりの海外旅行で、バルセロナ　→　マヨルカ島　→　サンセバスチャン　→　オンダリビア　→　ビルバオ　と廻った旅行で２泊しました。 おそらく貴族の建物を改装したようなこじんまりとしたホテルで旧市街の中にあり、すぐのところに賑やかなレストランやバルなども多く、立地も最高です。 小さなテラス（パティオ）とそれに面したレストランが、ロビーやバーも含めて、オープンな一つの空間となっていて、朝食もいろいろとメニューがあってCAVAを片手に、朝からまったりとした時間を過ごせました。 ただ、5つ星なのにバスタブ付きの部屋が少ないのか？　希望が通らなかった点が少し残念dした。
Stayed 2 nights in Apr 2023
Response from Front Desk on 16 May 2023
この度は当ホテルをご利用いただき、また当ホテルについての口コミを書いていただきまして誠にありがとうございます。 ご旅行をお楽しみ頂けたご様子で大変嬉しく思いますが、この度はバスタブ付きのお部屋のご希望に添えず大変申し訳ございませんでした。またお会いできることを楽しみにしています、マヨルカ島からのご挨拶

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supert hotel
Super beliggenhet midt i gamlebyen. Veldig fint og romslig rom med alt man kunne trenge tilgjengelig. Frokosten var fantastisk!
Stayed 3 nights in Apr 2023
Response from Front Desk on 29 Apr 2023
Thank you so much for your comment. We are glad to see that you enjoyed your stay so much

10/10 Excellent

Sven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolut ruhig. Tolles Frühstück. Sehr gutes Personal.
Stayed 3 nights in Apr 2023
Response from Front Desk on 16 Apr 2023
Sehr geehrter Herr. SvenVielen Dank für Ihren Besuch und für Ihren freundlichen Kommentar im Internet.Wir hoffen, Sie hatten eine gute Rückreise und besuchen uns bald wieder.

10/10 Excellent

Marcel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9.5
Sehr central gelegen Frühstück hervorragend Service sehr zuvorkommend
Stayed 2 nights in Mar 2023
Response from Front Desk on 11 Apr 2023
Liebe Marcel,Vielen Dank für Ihren Besuch und den positiven Kommentar.Wir freuen uns sehr, dass Sie Ihren Urlaub in Palma de Mallorca genossen haben.Wir wünschen Ihnen einen schönen Tag und dass Sie uns bald wieder besuchen

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Durch die gute Lage und das im Preis enthaltene Topfrühstück - ala Card!! - ideal als Ausgangspunkt für die Erkundung von Palma!
Stayed 9 nights in Mar 2023
Response from Front Desk on 28 Mar 2023
Lieber ChristianVielen Dank für Ihre positiven Kommentare und die Empfehlung unseres Frühstücks. Es gibt nichts Besseres als ein gutes Frühstück, um den Tag zu beginnen und unsere schöne Stadt kennenzulernen.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant privacy in the heart of Palma
One of the most elegant hotels in Palma with a touch of privacy. Perfect service with a beautiful breakfast. The location gives you a wonderful experience of the oldtown of Palma. Just outstanding.
Stayed 3 nights in Jan 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emplacement idéal dans Palma. Le personnel est très sympathique, attentif et très efficace. Excellent séjour dans cet hôtel
Stayed 5 nights in Jan 2023
Response from Front Desk on 6 Feb 2023
Merci beaucoup pour votre visite et pour avoir écrit vos commentaires positifs.Nous espérons vous revoir très bientôt

6/10 Okay

Juan Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten ein Zimmer mit Fenster zum Innenhof Leider mit offenen Fenster zu Laut. Küchen Abzugshaube untern Fenster Küche bis 23.00 Geöffnet, also bis dahin Fenster zu. Schade
Response from Front Desk on 6 Feb 2023
Vielen Dank für Ihren Besuch und für Ihre Kommentare.Wir entschuldigen uns für die Unannehmlichkeiten, die Sie in Bezug auf den Lärm aus Ihrem Zimmer bei geöffnetem Fenster hatten.Wir würden Ihnen gerne einen Zimmerwechsel anbietenWir würden gerne die Gelegenheit haben, Sie wiederzusehen

10/10 Excellent

Felix

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk ophold
Fantastisk hotel, vil helt sikkert returnere til samme by og hotel
Stayed 5 nights in Dec 2022
Response from Front Desk on 9 Jan 2023
Kære Lars,Først og fremmest vil vi gerne takke dig, fordi du tog dig tid til at skrive din mening.Vi er meget glade for, at du havde en god oplevelse i Palma og på vores hotelVi håber at se dig igen meget snart

8/10 Good

Rudolf

Stayed 3 nights in Nov 2022

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Front Desk on 27 Nov 2022
Thank you very much for your visit and taking your time to leave a positive remark.We are looking forward to welcoming you back at Puro Grand in the near future

10/10 Excellent

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Front Desk on 19 Oct 2022
Thank you for your visit and leaving a top rating for your stay at Puro Grand.We are looking forward to welcoming you back in the near future