Dear guest,We are very grateful that you have taken the time to give us your opinion about your recent stay at our Hotel Occidental Playa de Palma. Your detailed opinion will help us to continue improving the quality of our services.We are glad to know that you were able to fully enjoy the different facilities and services offered by the hotel during your recent stay and that they lived up to your expectations.Thank you again for taking the time to share your experience with us, these are very important to see where we can continue to improve and offer the best of services to our future guests.We hope to see you soon on your next visit to the island of Mallorca.Kind regards,Daniel RosadoAssistant ManagerOccidental Playa de Palma ****

Dear Bonnie, We appreciate that you took the time to share your experience with us.We are sorry to learn that you experienced some noise disturbance. Had you informed a member of our Reception team at the time this problem would certainly have been dealt with. Nevertheless, we do our utmost to ensure that our guests have the very best experience with us and it is rewarding to receive a message of satisfaction from our guests. We are pleased that we could further enhance your experience with an upgrade.We look forward to the pleasure of welcoming you back on future occasions.Kind regards,Guest Experience Manager Occidental Playa de Palma, General Manager

Dear Guest,Thank you for taking the time to share your feedback.We regret that your time with us did not meet your expectations and that the size of your room did not meet your needs. We do have varying sizes and categories of rooms and we would have been happy to help you find a room better suited to your requirements. Nevertheless, please do not hesitate to let us know your preferences on your next visit.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Guest Experience Manager Occidental Playa de Palma, General Manager

Dear Anthonia,Thank you for taking the time to review your recent stay at our hotel.We are sorry that you felt the category of our hotel that regulates our facilities and services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit. Our Maintenance staff work hard to keep the facilities in good condition so guests feel comfortable. Regarding our entertainment program, during the low season we have two music shows that are played on friday and saturday in our bar saloon.At Barceló, we strive to always deliver high standards and are sorry that on this occasion we didn't meet your expectations. We are fully aware that this is an essential aspect in these current times and can assure you that these are not the standards we uphold. We will be reviewing in detail with our housekeeping department what may have occurred during your stay, as we normally have good opinions about our cleaning service.We also encourage you on a future occasion to inform our team of any issues or concerns so that we may search solutions immediately.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Guest Experience Manager Occidental Playa de Palma, General Manager

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are thrilled to know that you had such an enjoyable stay with us, and appreciate your feedback about the value of our facilities and amenities. Our dedicated team members always aim to give the best experience to every guest, and your kind words in this regard are truly rewarding. we will be sure to pass along your compliments. We hope to welcome you again in the future. Best regards, Guest Experience Manager Occidental Playa de Palma, General Manager

Thank you very much for a positive review of your stay. We look forward welcoming you in the near future.

Dear Robert, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We hope to welcome you back to our hotel in the near future for yet another great stay. Occidental Playa de Palma

Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Playa de Palma hotel and we thank you for your kind recommendation to Expedia readers . We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Guest Experience Manager

Dear Rich, Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. I am also delighted to read you found our team to be warm and welcoming as well always willing to help and listen to guests. Hope to have the opportunity to welcome you again in the near future. Best regards, Guest Experience Manager

Dear Guest, we would like to thank you very much for your stay in our hotel and for taking the time to share your wonderful experiences with us and other travelers. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We hope to have the opportunity to welcome you again soon. Kind regards, Guest Experience Manager

Dear Stuart, We first would like to thank you for choosing our Occidental Playa de Palma hotel for your holidays in Mallorca and for sharing your comments on your experience among us. We regret your disappointment regarding the extra charge for some drinks for our All Inclusive guests, although we would like to take the opportunity to point out that only a few Premium liquors are not included and subject to a reduced extra charge comparing to the prices charged for other types of meal plans in the hotel We hope to be able to offer you a better service in the future. Kind regards, Guest Experience Manager

Dear Jodelyn, Thank you for reviewing your recent stay in our Hotel Occidental Playa de Palma. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We hope to see you soon agin in our hotel. Best regards Guest Experience Manager

Dear Julie, Thank you so much for choosing our hotel for your stay in Mallorca and for your feedback. We are very happy to see that you were satisfied with our facilities and that the service provided by our staff. We hope to be able to welcome you again in our hotel Occidental Playa de Palma. Best regards, Guest Experience Manager

Dear Alex, We would like first of all to thank you for your great review of your stay at Occidental Playa de Palma. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We hope to have the pleasure of your company again, in the not too distant future at our hotel. Best Regards, Orsy Szilagyi Guest Experience Manager

Dear Joanne, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Playa de Palma hotel and are delighted to read that we were able to match your expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Moreover we are glad you enjoyed the beauty of our pool area as well as the common areas of the hotel. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards from Mallorca Orsy Szilagyi Guest Experience Manager

Dear Guest, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We first would like to extend our sincere apologies for the imperfections of service and staff you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss internally so as to avoid giving this kind of impressions from our dedicated employees. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best regards Orsy Szilagyi Guest Experience Manager

Dear William , We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Playa de Palma we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the layout of your room and encourage you for a future holiday planning we would recommend you the totally refurbished Junior Suites. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We are taking notes about your comments regarding the drinks at the dinner time, and we are going to send further to the correspondent department. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards from Mallorca Orsy Szilagyi Guest Experience

Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We kindly apologize you for the inconvenience due to the beds and its mattresses. We are continually working on improving our facilities; we will focus on its proposal. Again we thank you for your kind review of our hotel Occidental Playa de Palma and we look forward serving you again in the future. Best regards from Mallorca, Orsy Szilagyi Guest Service

First and foremost, we would like to thank you for choosing our Barceló Pueblo Park hotel for your stay in Majorca and for the time you spent to share your feedback on your stay; at Barceló we realize that there is always room for improvement and feedback is crucial in this process so we thank you for your review. I deeply regret your disappointment on the room we accommodated you in, although I would like to take the opportunity to explain that we allocate our rooms in accordance with the room type selected upon reservation and that a full description of our different room categories, including their size, is available on our website; for a future occasion, I encourage you to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance and help you select the room type that best meets your holiday needs and wishes. Moreover, as you also can appreciate visiting our website, our double rooms are furnished with two single beds, nevertheless whenever a guest prefers a double bed, it suffices to contact our reception desk and request to join the mattresses to make a double bed, for a future occasion, please do not hesitate to inform us of anything we can do to make your stay as comfortable as possible. Last but not least, I sincerely regret the misunderstanding related to the wine options at our bar and would like to take the opportunity to explain that guests requesting a single glass have the possibility to choose our house wine or to buy a different bottle that will be kept for you by the bar so you can enjoy it throughout your stay; I will make sure to share your comments with our head of department so that this option is always offered from now on. Once again, Alan, thank you for your visit and constructive critics; I hope that you had a pleasant journey back home