Indoor pool, outdoor pool, pool umbrellas, pool loungers

Reviews of Hipotels Gran Playa de Palma

4 out of 5
Hipotels Gran Playa de Palma
Avenida Fra Joan Llabrés S/N, Palma de Mallorca

Reviews

9.6

Exceptional

Rating 10 - Excellent. 779 out of 1000 reviews" "
Rating 8 - Good. 180 out of 1000 reviews" "
Rating 6 - Okay. 27 out of 1000 reviews" "
Rating 4 - Poor. 7 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, amenities
All very good
Stayed 7 nights in Apr 2024
Response from Toni on 14 Apr 2024
Dear Andrew,On behalf of the team at Hotel Hipotels Gran Playa de Palma, we would like to express our heartfelt thanks for your valuable rating and positive comments. We are delighted to hear that your stay was to your satisfaction and that we met your expectations.The satisfaction of our guests is the foundation of our commitment, and we are thrilled to know that the quality of our hotel and the excellence of our services have contributed to making your stay unforgettable. Your kind words will be shared with our entire team, as they are the best motivation to continue providing an exceptional service.Looking forward to welcoming you back in the near future, we commit to striving to exceed your expectations once again. Remember that we are always at your disposal to ensure that your next stay is even more satisfactory.We thank you again for your preference and ongoing support for our hotel.Sincerely,Toni VicensPublic Relations, Hotel Hipotels Gran Playa de Palma****#Hipotels#Wecare

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was 1st class. From the staff on reception, polite and helpful. To the cleanliness of our room, choice of food both in the morning and at dinner and the feel of security within the hotel. Will be back.
Stayed 10 nights in Mar 2024
Response from Toni on 21 Mar 2024
Dear Jennifer,On behalf of the team at Hotel Hipotels Gran Playa de Palma, we would like to express our heartfelt thanks for your valuable rating and positive comments. We are delighted to hear that your stay was to your satisfaction and that we met your expectations.The satisfaction of our guests is the foundation of our commitment, and we are thrilled to know that the quality of our hotel and the excellence of our services have contributed to making your stay unforgettable. Your kind words will be shared with our entire team, as they are the best motivation to continue providing an exceptional service.Looking forward to welcoming you back in the near future, we commit to striving to exceed your expectations once again. Remember that we are always at your disposal to ensure that your next stay is even more satisfactory.We thank you again for your preference and ongoing support for our hotel.Sincerely,Toni VicensPublic Relations, Hotel Hipotels Gran Playa de Palma****#Hipotels#Wecare

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Hipotels Gran Playa de Palma Team on 11 Mar 2024
Dear guest,On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

8/10 Good

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very friendly, clean hotel, great rooms, lots of food options however quality of food could have been improved (some food was salty). good location by the water and good amenities. just wish we didn’t have to pay for water.
Stayed 4 nights in Feb 2024
Response from PR Hotel Hipotels Gran Playa de Palma on 8 Apr 2024
Dear Diana,Thank you for sharing your experience at our hotel through Expedia. We are glad to hear that you found our staff friendly, the hotel clean, and the rooms to your liking, as well as our diverse gastronomic offerings and convenient seaside location. We are sorry to hear that some aspects of our culinary offerings did not meet your expectations, especially regarding the saltiness of some dishes. We greatly value your feedback as it gives us the opportunity to review and improve our food quality standards to ensure that every dish we serve pleases our guests.Regarding the comment about the additional cost of water, we will take your suggestion into consideration and evaluate it. Your satisfaction is our priority, and feedback such as yours is essential to help us improve.We sincerely appreciate you taking the time to share your impressions and look forward to the opportunity to welcome you back to provide you with an even more satisfying experience in every respect.Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma****#Hipotels#Wecare

10/10 Excellent

Fraz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were brilliant, many thanks for their service and amazing hotel!
Stayed 5 nights in Feb 2024
Response from PR Hotel Hipotels Gran Playa de Palma on 25 Feb 2024
Dear guest Fraz, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

Rohini

Liked: Amenities
Brilliant hotel at fair price. Excellent service and Food was good too
Stayed 4 nights in Feb 2024
Response from PR Hotel Hipotels Gran Playa de Palma on 10 Feb 2024
Dear guest Rohini, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

Annika

Stayed 5 nights in Nov 2023
Response from PR Hotel Hipotels Gran Playa de Palma on 6 Feb 2024
Dear guest Annika, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buena opción en playa de palma
muy buen hotel, cómodo y practico. buena calidad de la comida
Stayed 3 nights in Nov 2023
Response from PR Hotel Hipotels Gran Playa de Palma on 18 Nov 2023
Estimado Antonio, En nombre de todo el equipo del Hotel Hipotels Gran Playa de Palma, queremos agradecerle por su amable valoración y comentario positivo. Nos alegra saber que ha disfrutado de su estancia con nosotros y que hemos cumplido con sus expectativas.Su satisfacción es nuestra máxima prioridad, y nos complace saber que nuestro hotel y servicios han contribuido a hacer de su estancia una experiencia memorable. Transmitiremos sus amables palabras a todo nuestro equipo, ya que su reconocimiento es una fuente de inspiración para continuar ofreciendo un servicio de calidad.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más. Siempre estaremos aquí para hacer que su estancia sea lo más placentera posible.¡Gracias nuevamente por su apoyo y por elegir nuestro hotel!Atentamente,Toni Vicens PR Hotel Hipotels Gran Playa de Palma****#Hipotels#Wecare

10/10 Excellent

Neel

Stayed 7 nights in Nov 2023
Response from PR Hotel Hipotels Gran Playa de Palma on 17 Nov 2023
Dear Guest Neel, Thank you for choosing Hotel Hipotels Gran Playa de Palma and for sharing your positive experience. We are thrilled to know that you thoroughly enjoyed your stay and that we met your expectations.Your satisfaction is our greatest reward and motivation to continue providing quality service. We look forward to welcoming you back soon and to continue offering you memorable experiences.We appreciate your support and trust in us.Sincerely,Toni VicensPR Hotel Hipotels Gran Playa de Palma****#Hipotels#Wecare

8/10 Good

Claude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested a King bed and received two singles without notice.
Stayed 6 nights in Nov 2023
Response from PR Hotel Hipotels Gran Playa de Palma on 17 Nov 2023
Dear Guest,Thank you for choosing Hotel Hipotels Gran Playa de Palma for your recent stay. We value your feedback and apologize for any inconvenience you experienced regarding the bed configuration in your room.We regret the misunderstanding regarding the availability of King size beds at our hotel. Currently, we only offer rooms with two single beds. We understand this might not have met your expectations, and we sincerely apologize for not communicating this more clearly prior to your arrival. For future reference, we do offer the option to join two single beds upon request to provide a more unified sleeping experience.Your comfort and satisfaction are of utmost importance to us, and we are sorry for any discomfort this may have caused during your stay. We will take your feedback into consideration as we continuously strive to improve our guest experience.We hope this experience will not deter you from choosing us again in the future. We would be delighted to welcome you back and ensure a more comfortable and enjoyable stay.Thank you again for your understanding and support.Sincerely,Toni VicensPR Hotel Hipotels Gran Playa de Palma****#Hipotels#Wecare

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fabulous, very clean modern hotel! We had a junior suite with a terrace and sea view. Breakfast was amazing, with so many options. We would definitely be coming back!
Stayed 6 nights in Nov 2023
Response from PR Hotel Hipotels Gran Playa de Palma on 14 Nov 2023
Dear guest Natalia, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

GARRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent choice for our holiday.
Stayed 4 nights in Nov 2023
Response from PR Hotel Hipotels Gran Playa de Palma on 11 Nov 2023
Dear guest Garry, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

Michael

Stayed 4 nights in Oct 2023
Response from PR Hotel Hipotels Gran Playa de Palma on 7 Nov 2023
Dear guest Michael, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

Marisa Skye

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the free parking ,garage.
Stayed 7 nights in Oct 2023
Response from PR Hotel Hipotels Gran Playa de Palma on 4 Nov 2023
Dear guest Marisa Skye, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

8/10 Good

Mary

Stayed 9 nights in Oct 2023
Response from PR Hotel Hipotels Gran Playa de Palma on 28 Oct 2023
Dear guest Mary, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

Matthew

Travelled with group
The stay was excellent. Beautiful location, nice large pool and the views were amazing from the balcony
Response from PR Hotel Hipotels Gran Playa de Palma on 28 Oct 2023
Dear guest Matthew, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

dawn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious rooms, always enjoy our stay. The staff are very polite and nothing is too much trouble. Will be returning again, our 11th visit as it’s got all that we need on our cycling holidays.
Stayed 7 nights in Oct 2023
Response from PR Hotel Hipotels Gran Playa de Palma on 24 Oct 2023
Dear guest dawn, Firstly, thank you for your continued loyalty to Hotel Hipotels Gran Playa de Palma. We are immensely proud to have been your choice for 11 visits now!We are delighted to hear that our spacious rooms, alongside the dedicated service of our team, have contributed positively to your cycling holidays. Your feedback, emphasizing the politeness of our staff and their readiness to assist, is genuinely heartening.Your consistent satisfaction fuels our motivation to keep enhancing our services. It's always a pleasure hosting you, and we eagerly look forward to your 12th visit and beyond. Please know we are always here to ensure your stay is as comfortable and enjoyable as possible.Once again, thank you for your kind words and for always choosing Hotel Hipotels Gran Playa de Palma.Warm regards,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

6/10 Okay

Roland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hotel was big and clean but impossible to sleep. No noise isolation in room, cleaning start early and we couldn’t sleep. We didn’t find the basic of 4 stars hotel in room ‘No tissue paper’ we told us to use the toilet paper.
Stayed 4 nights in Sep 2023
Response from PR Hotel Hipotels Gran Playa de Palma on 3 Oct 2023
Dear Guest Roland, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the noise and the early start of our cleaning services. Your comfort and satisfaction are of utmost importance to us, and we will certainly address the concerns you've raised.We appreciate your suggestion regarding the tissue paper. It's insights like yours that help us identify areas for improvement. We will certainly evaluate the possibility of adding this amenity to our rooms.Despite these issues, we hope you had an enjoyable time during your stay with us. We truly hope that we have the opportunity to welcome you back in the future and deliver a more comfortable and satisfying experience.Warm regards,Toni VicensPublic RelationsHipotels Gran Playa de Palmarrpp.granplayadepalma@hipotels.com+34971268045

10/10 Excellent

David

Stayed 4 nights in Sep 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 29 Sept 2023
Dear guest David, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

4/10 Poor

BARIS

Liked: Cleanliness
Disliked: Staff & service
Feels like an 4 star hotel which is in the edge of bankruptcy. We went to the hotel a bit early but there was no ready rooms which was expected. We were told that room could be ready in half an hour and we waited. But it ended up waiting 3 hours in the lobby. Room provides nothing than cleanliness. There were no slipper, personalized soap, cofee/tea machines or any other additional small consumables which is a standard for 4 star hotel. They told us that for early check outs there is a breakfast buffet. We didnt buy anything with believing to their statements. It ended up with tea/ coffee and a 2 mini sandwichws all not suitable for vegeterians. Not worth its money.
Stayed 3 nights in Sep 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 29 Sept 2023
Dear Guest BARIS, We sincerely regret that your experience did not meet your expectations. We greatly value your feedback and are continuously striving to enhance our services. We appreciate your comments and hope to have the opportunity to provide you with a superior experience in the near future.Warm regards,Toni VicensPR at Hipotels Gran Playa de Palma#Hipotels#Wecare

2/10 Terrible

Pardeep

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here or in this area. Flew in from Canada, after 16 hours flight, the AC Does not work!! The hotel lied to us and said they will get a technician to fix it and for 2 days no one could get it to work. Finally, one staff told us there is a regulation in Spain that customer cannot use the AC thermostat and they control it. I almost had a heat stroke, it was uncomfortably hot and stuffy. AC did not work, we checked out 2 days early and got out of there. The hotel staff is unfriendly and no customer service skills, they did not refund us for our 2 nights $700/night and lied that AC was working. The entrance lobby has FULL air condition but everywhere else there is supposedly a regulation. Good way to fool customers. We tried to choose luxury but this is not. Area is full of drunkies and loud. Breakfast was good but exactly at 1030am they turned off the lights in the restaurant while we are eating, WHO does that in a luxury hotel? If we are paying $700 / night then we are not beggars for food! Just need some relaxation while eating, not turning off lights and machines. It's just a massive hotel with a nice pool but nothing beyond that!
Response from Toni Vincens - PR Hotel Hipotels Gran Playa de Pal on 30 Sept 2023
Dear Mr. Pardeep,We sincerely regret that your stay at our hotel did not meet your expectations. We appreciate immensely the time you took to share your concerns with us, as every comment from our guests is essential to improve our service.We would like to clarify some of the issues you mentioned in your review. It is important for us to stress that it is not our hotel's practice or policy to limit the setting of the air conditioning thermostat. We are investigating the source of this misunderstanding and will take appropriate measures to ensure that this does not happen again. Also in reference to the air conditioning in your room, we have carried out a technical check after receiving your comment, confirming that it was working properly. Guests staying in the same room did not report any problems, your feedback encourages us to be even more meticulous in our checks.Regarding the rate mentioned, we suggest you review the breakdown of your bill in detail. Furthermore, it is important to note that, in a gesture of good faith, we proceeded to reimburse the full amount corresponding to the room upgrade you had voluntarily accepted. Regarding the unused nights, we would like to remind you that by opting for a non-refundable rate through Expedia, the agreed terms and conditions do not allow for refunds.We are also proud that you enjoyed our breakfast, although we regret that you did not feel well treated in the restaurant, we are investigating your case to take action. We look forward to welcoming you back to our hotel.Yours sincerely,Toni VicensPR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

8/10 Good

Ewa

Stayed 7 nights in Aug 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 18 Sept 2023
Dear guest Ewa, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

michelle alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel, great facilities
Stayed 4 nights in Aug 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 18 Sept 2023
Dear guest michelle alexandra,On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

6/10 Okay

Christopher

Stayed 1 night in Aug 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 18 Sept 2023
Dear guest Christopher, Thank you for sharing your review with us. We are saddened that we did not meet your expectations and sincerely regret any inconvenience you experienced.We continually strive to improve our services and hope that you will give us another opportunity to show you our dedication to excellence in hospitality.We look forward to welcoming you back in the future and providing you with a more rewarding experience.Yours sincerely,Toni VicensPR Hipotels Gran Playa de Palma ****#Hipotels#Wecare

8/10 Good

CHRISTOPHER

Stayed 5 nights in Aug 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 18 Sept 2023
Dear guest CHRISTOPHER, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

Tanja

Stayed 5 nights in Aug 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 29 Aug 2023
Dear guest Tanja,On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

8/10 Good

Jonas

Stayed 4 nights in Aug 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 29 Aug 2023
Dear guest Jonas, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not family friendly area.
Stayed 4 nights in Aug 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 14 Aug 2023
Dear Guest Christine,Thank you for sharing your feedback with us. We appreciate your positive rating and the time you took to write a review.While we are delighted that you found aspects of your stay enjoyable, we understand your concerns about the family-friendliness of the area. We always aim to create a comfortable and welcoming environment for all our guests, and we take your feedback seriously.Please rest assured that we value your input, and we will continue to work towards providing an excellent experience for all our guests. We hope that the other aspects of your stay were memorable and that we will have the opportunity to welcome you back in the future.Thank you once again for choosing to stay with us.Best regards,Toni VicensPR Hotel Hipotels Gran Playa de Palma****#Hipotels #Wecare

10/10 Excellent

Chi Kwok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area
It’s amazing hotel. A lot of great facilities, I love the swimming pool and restaurants. The breakfast is so high quality with variety of foods. Very relaxing when staying. I also love it’s SPA and souna room.
Stayed 6 nights in Jul 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 14 Aug 2023
Dear guest Chi Kwok, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

8/10 Good

Gladys, Weston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo. Pero terrible que en esta temporada y las zonas húmedas al igual que la picina cerradas a las 7pm Cuando oscurece a las 9.30 casi 10.
Stayed 4 nights in Jul 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 14 Aug 2023
Estimada huésped Gladys,Agradecemos mucho su comentario y estamos encantados de saber que tuvo una experiencia excelente durante su estancia en nuestro hotel.Entendemos su deseo de poder disfrutar de las zonas húmedas y la piscina durante más tiempo. Lamentablemente, nuestros horarios de cierre están diseñados para garantizar el mantenimiento adecuado y la seguridad de nuestros huéspedes. Sin embargo, valoramos sus comentarios y los tendremos en cuenta a medida que continuamos mejorando nuestros servicios para satisfacer las necesidades de nuestros huéspedes.Esperamos que, a pesar de este inconveniente, haya disfrutado de su tiempo con nosotros y que considere volver a visitarnos en el futuro. Estaremos encantados de recibirle nuevamente y brindarle otra experiencia memorable.Gracias por su comprensión y por elegir nuestro hotel para su estancia.Atentamente,Toni VicensPR Hotel Hipotels Gran Playa de Palma****#Hipotels #Wecare

8/10 Good

Andreas

Stayed 7 nights in Jul 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 14 Aug 2023
Dear guest Andreas, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

Arve, Oslo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel close to Arenal beach. But the area was a bit shady and polluted by drunk groups of people.
Stayed 1 night in Jul 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 19 Jul 2023
Dear guest Arve, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

8/10 Good

Hernan

Stayed 8 nights in Jul 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 19 Jul 2023
Dear guest,On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

Andrea

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 19 Jul 2023
Dear guest,On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

8/10 Good

alison

Liked: Cleanliness, staff & service
Air conditioning only works if they're motion in the room, which gets hot once you leave. It is also loud.
Stayed 1 night in Jul 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 19 Jul 2023
Dear guest,On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.In reference to air conditioning, we understand that in the summer the room can get hotter than desired, so we are working with our engineers to adapt our air conditioning system to the extreme summers we have had over the last two years to minimise the effects of extreme heat in the rooms.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

Morten

Stayed 7 nights in Jun 2023
Response from PR Hotel Hipotels Gran Playa de Palma on 9 Jul 2023
Sehr geehrter Gast,im Namen des gesamten Teams des Hotel Hipotels Gran Playa de Palma möchten wir Ihnen für Ihre freundliche Bewertung und Ihre positiven Kommentare danken. Es freut uns zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben und dass wir Ihre Erwartungen erfüllt haben.Ihre Zufriedenheit hat für uns oberste Priorität, und wir freuen uns zu wissen, dass unser Hotel und unser Service dazu beigetragen haben, Ihren Aufenthalt zu einem unvergesslichen Erlebnis zu machen. Wir werden Ihre freundlichen Worte an unser gesamtes Team weiterleiten, denn Ihre Wertschätzung ist eine Quelle der Inspiration, um weiterhin einen hochwertigen Service zu bieten.Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und Ihre Erwartungen noch einmal zu übertreffen. Wir werden immer für Sie da sein, um Ihren Aufenthalt so angenehm wie möglich zu gestalten.Nochmals vielen Dank für Ihre Unterstützung und dafür, dass Sie sich für unser Hotel entschieden haben!Mit freundlichen Grüßen,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****

8/10 Good

Kevin Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel , surrounding area very untidy
Stayed 7 nights in Jun 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 19 Jul 2023
Dear guest Kevin Patrick,On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lieblingshotel
Top Hotel Wir waren nun zum 4x in diesem Hotel. 2x im Playa Place und 2x im Grand Playa. Dieses Jahr zum ersten Mal mit unserer 8 Monate alten Tochter. Waren rundum zufrieden und kommen wieder!
Stayed 6 nights in Jun 2023
Response from PR Hotel Hipotels Gran Playa de Palma on 9 Jul 2023
Sehr geehrter Gast,im Namen des gesamten Teams des Hotel Hipotels Gran Playa de Palma möchten wir Ihnen für Ihre freundliche Bewertung und Ihre positiven Kommentare danken. Es freut uns zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben und dass wir Ihre Erwartungen erfüllt haben.Ihre Zufriedenheit hat für uns oberste Priorität, und wir freuen uns zu wissen, dass unser Hotel und unser Service dazu beigetragen haben, Ihren Aufenthalt zu einem unvergesslichen Erlebnis zu machen. Wir werden Ihre freundlichen Worte an unser gesamtes Team weiterleiten, denn Ihre Wertschätzung ist eine Quelle der Inspiration, um weiterhin einen hochwertigen Service zu bieten.Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und Ihre Erwartungen noch einmal zu übertreffen. Wir werden immer für Sie da sein, um Ihren Aufenthalt so angenehm wie möglich zu gestalten.Nochmals vielen Dank für Ihre Unterstützung und dafür, dass Sie sich für unser Hotel entschieden haben!Mit freundlichen Grüßen,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****

10/10 Excellent

Oliver

Stayed 4 nights in Jun 2023
Response from PR Hotel Hipotels Gran Playa de Palma on 9 Jul 2023
Sehr geehrter Gast,im Namen des gesamten Teams des Hotel Hipotels Gran Playa de Palma möchten wir Ihnen für Ihre freundliche Bewertung und Ihre positiven Kommentare danken. Es freut uns zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben und dass wir Ihre Erwartungen erfüllt haben.Ihre Zufriedenheit hat für uns oberste Priorität, und wir freuen uns zu wissen, dass unser Hotel und unser Service dazu beigetragen haben, Ihren Aufenthalt zu einem unvergesslichen Erlebnis zu machen. Wir werden Ihre freundlichen Worte an unser gesamtes Team weiterleiten, denn Ihre Wertschätzung ist eine Quelle der Inspiration, um weiterhin einen hochwertigen Service zu bieten.Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und Ihre Erwartungen noch einmal zu übertreffen. Wir werden immer für Sie da sein, um Ihren Aufenthalt so angenehm wie möglich zu gestalten.Nochmals vielen Dank für Ihre Unterstützung und dafür, dass Sie sich für unser Hotel entschieden haben!Mit freundlichen Grüßen,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

claudio

Stayed 8 nights in Jun 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 19 Jul 2023
Dear guest,On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

Martin

Stayed 5 nights in May 2023
Response from Toni Vicens - RRPP Gran Playa de Palma on 19 Jul 2023
Dear guest Martin, On behalf of the entire team of the Hotel Hipotels Gran Playa de Palma, we would like to thank you for your kind review and positive comments. We are glad to hear that you enjoyed your stay with us and that we met your expectations.Your satisfaction is our top priority, and we are pleased to know that our hotel and services have contributed to making your stay a memorable experience. We will pass on your kind words to our entire team, as your appreciation is a source of inspiration to continue providing quality service.We hope to have the opportunity to welcome you back in the future and exceed your expectations once again. We will always be here to make your stay as pleasant as possible.Thank you again for your support and for choosing our hotel!Yours sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

10/10 Excellent

karin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from PR Hotel Hipotels Gran Playa de Palma on 9 Jul 2023
Sehr geehrte Gast,im Namen des gesamten Teams des Hotel Hipotels Gran Playa de Palma möchten wir Ihnen für Ihre freundliche Bewertung und Ihre positiven Kommentare danken. Es freut uns zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben und dass wir Ihre Erwartungen erfüllt haben.Ihre Zufriedenheit hat für uns oberste Priorität, und wir freuen uns zu wissen, dass unser Hotel und unser Service dazu beigetragen haben, Ihren Aufenthalt zu einem unvergesslichen Erlebnis zu machen. Wir werden Ihre freundlichen Worte an unser gesamtes Team weiterleiten, denn Ihre Wertschätzung ist eine Quelle der Inspiration, um weiterhin einen hochwertigen Service zu bieten.Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und Ihre Erwartungen noch einmal zu übertreffen. Wir werden immer für Sie da sein, um Ihren Aufenthalt so angenehm wie möglich zu gestalten.Nochmals vielen Dank für Ihre Unterstützung und dafür, dass Sie sich für unser Hotel entschieden haben!Mit freundlichen Grüßen,Toni Vicens PR Hotel Hipotels Gran Playa de Palma ****#Hipotels#Wecare

8/10 Good

Steven

Stayed 4 nights in May 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool only opened at 08:00, I wanted earlier
Stayed 3 nights in Apr 2023
Response from Team Hipotels Gran Playa de Palma on 4 May 2023
Dear PaulThank you for staying with us and your helpful feedback. We hope to welcoming you againall the best

10/10 Excellent

Rohey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to explore Palma and the island from.
Stayed 5 nights in Apr 2023
Response from Team Hipotels Gran Playa de Palma on 4 May 2023
Dear RoheyThank you for your feedback it is very much apreciated. Hope you will be our guest once againall the best

10/10 Excellent

CATHERIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Hipotels Gran Playa de Palma Team on 11 May 2023
Dear Catherinthank you for your positive feedback, we hope we will see you soon again. all the best

10/10 Excellent

Andreas

Stayed 6 nights in Apr 2023
Response from The Hipotels Gran Playa de Palma Team on 12 Apr 2023
Danke, Herr Andreas, für Ihren Besuch und diese Top Bewertung. Auf ein baldiges Wiedersehen,Mit freundlichen Grüssen

8/10 Good

Ingemar

Stayed 4 nights in Apr 2023
Response from The Hipotels Gran Playa de Palma Team on 12 Apr 2023
Dear IngemarThank you for your visit and your good evaluation about our hotel.Looking forward to welcoming you again soonKind regards

8/10 Good

Christian

Stayed 6 nights in Mar 2023
Response from The Hipotels Gran Playa de Palma Team on 12 Apr 2023
Dear Christianwea re pleased about you good evaluation, thank you. Thank you for your booking and we look forward to welcoming you againall the best

10/10 Excellent

Julie Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Team Hipotels Gran Playa de Palma on 28 Apr 2023
Dear Julie AnneThank you for this positive feedback, we appreciate it very much. Hope you will consider staying with us again during your next visit to MallorcaAll the best