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Reviews of Hotel Bao Shu

2 out of 5
Hotel Bao Shu
73 Jalan Bunga Raya, Kampung Jawa, Bukit Katil, Malacca City, Malacca

Reviews

5.2
Rating 10 - Excellent. 2 out of 35 reviews" "
Rating 8 - Good. 8 out of 35 reviews" "
Rating 6 - Okay. 10 out of 35 reviews" "
Rating 4 - Poor. 3 out of 35 reviews" "
Rating 2 - Terrible. 12 out of 35 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Good

md billal

Liked: Cleanliness, staff & service
it was okay
Stayed 1 night in Jun 2023
Response from izan on 23 Jun 2023
thank you and come again

2/10 Terrible

RINA

Stayed 2 nights in Mar 2023
Response from Supervisor on 28 Mar 2023
We would like to know the shortcoming for future improvement. We do not receive any complaint during the stay. Appreciated if we can get the related feedback.

2/10 Terrible

Hazmi

Stayed 1 night in Dec 2022

8/10 Good

Yi wei

Stayed 2 nights in Aug 2022

6/10 Okay

VM VADIVELU

Stayed 1 night in Jun 2022
Response from Sheah on 6 Jun 2022
Dear Guest, Thank you for staying with us, looking forward to serve yours in coming future. Kindly feedback for any area for improvement.

8/10 Good

Fifiyani

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
No coffee provided, tv no signal, water slow. But the service is okay, the room is okay. Overall we had a sweet stay.
Stayed 1 night in Dec 2021

2/10 Terrible

MUHAMMAD

Stayed 2 nights in Nov 2021

2/10 Terrible

Masturina

Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

no comment
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2019
Response from Zara on 31 Oct 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we will definitely improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Zara

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location. Near to tourist attraction. Friendly staff.
Stayed 3 nights in Oct 2019
Response from Zara on 31 Oct 2019
Thank you for your sweet words, We hope to give you a consistent service every time. Regards, Zara

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Zara on 29 Oct 2019
Appreciate your positive rating, We do take pride in catering to our guests needs the best way we can. Keep this love coming :) Regards, Zara

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Service
The place is strategic but the service is very bad. The television is not working even i already ask them to repair, but i checkout they still not repair. I paid the hotel for all the facilities but i cannot get any refund for that problem. They also not provide the toiletries at all, u need to get from counter if u ask them. The door toilet have problem. That all my review tq
Stayed 2 nights in Oct 2019
Response from Zara on 29 Oct 2019
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Zara

8/10 Good

Meals

Travelled with family
OK as a budget hotel.
Stayed 1 night in Oct 2019
Response from Zara on 23 Oct 2019
Charmed to see you loved our services, Meals! Have a pleasant day ahead :) Regards, Zara

6/10 Okay

Li Ting

Disliked: Cleanliness
Just for a night is Ok
Not really horrible but we doubt if the housekeeping did change the bed sheets and pillow cases.
Stayed 1 night in Aug 2019
Response from Zara on 15 Aug 2019
Sorry for the hassle you faced, Ting ! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Zara

2/10 Terrible

LEE

Liked: Cleanliness, staff & service, property conditions & facilities
aircond no cool, very hot for family room .
Stayed 1 night in Aug 2019
Response from Zara on 13 Aug 2019
We regret that the stay turned out to be an average one Lee! We’ve updated the feedback and the issues that troubled you up within our team and they’re working on it. Request you to take this as an off case, this is definitely not how we serve our guests. Hope to have another chance soon so we can make it up to you by an amazing stay ahead. Regards, Zara

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Ravneet on 1 Aug 2019
Hey, Thanks a ton for backing us up with the perfect rating. We will bring out best of our efforts to pull this off to a whole new level next time. Have a great day ahead. Regards, Ravneet

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Cheshta on 26 Jun 2019
Thanks for rating us positively, We hope to welcome you again soon. Have a nice day :) Regards, Cheshta

4/10 Poor

Roxanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty rooms, terrible service but good location
Very bad service and levels of cleanliness. Receptionist had no note of my booking and was annoyed when I refused to accept a dirty room. He showed me 5 others all with the same issues (hair in the bed and on the floor, grimey bathrooms, bad condition, one had a cockroach etc). Ground floor room was noisy as directly behind reception and all guests walking past to get to the lift. Deposits needed to get the key and a list on reception to note all chargeable items or breakages, even hangers. Really bad first impressions and disengaged staff. Saving grace was the location, one street away from bus stop to Melaka Sentral, seconds from the river, 5 mins walk to Jonkers Walk/Dutch Sq etc. I would not stay again unless the cleanliness and service was vastly improved but was happy with location.
Stayed 2 nights in Jan 2018
Response from HBS on 1 Feb 2018
Dear Guest, Appreciated to the valuable feedback and management shall further improve for betterment. Thank you.

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from HBS on 1 Feb 2018
Dear Guest, Appreciated to the valuable feedback and management shall further improve for betterment. Thank you.

8/10 Good

Verified traveller

Liked: Staff & service
Good location & good service.
Stayed 2 nights in Jun 2017
Response from Sheah on 3 Jul 2017
Dear Guest, Appreciated your positive comment, looking forward to your next coming stay at Hotel Bao Shu. Thank you. Regards, HBS

6/10 Okay

Annie

The hotel for its location, not its facilities
The room is 'aged' compared to its reception area. The corridor and room need improvement.
Stayed 1 night in Jun 2017
Response from Sheah on 3 Jul 2017
Dear Guest, Appreciated to your constructive comment, hotel will work out on the shortcomings and shall improve accordingly. Thank you. Regards, HBS

2/10 Terrible

Dennis, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the worst hotel I ever step into.
There were no towels and no wifi and no carpark. A big contrast of what they publish online. The bed linen looks old and unhygienic. I went away and book another place for that night. What a horrific experience. Does this place deserve any star at all ??????

6/10 Okay

Verified traveller

Disliked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

Phuah, pahang

Disliked: Cleanliness, property conditions & facilities
nice hotel, definitely will come back again
Its location is good just a few mins from Jonker Street.

4/10 Poor

Saliza

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

LIM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1. Hotel room not relevant to pictures taken. 2. Carpark problems.
Response from Sheah on 26 Sept 2015
Dear Guest, If more description can be shared, Hotel would be able to improve on the short comings. During peak season, carpark will be an issue, however hotel could assist if enquire by guest. Thank you.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good.
too many ants, air conditioner noise
Stayed 1 night in Aug 2022

2/10 Terrible

Nik Rosmizee

Stayed 1 night in Jun 2022
Response from Siti on 14 Jul 2022
Thank you for staying with Hotel Bao Shu. Appreciated for your feedback and will seeking for further improvement.

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from HBS on 26 Dec 2019
Dear Guest, Great to have yours with us and will further improve on the shortcomings. Thank you.

6/10 Okay

Mena

Stayed 2 nights in Nov 2019
Response from HBS on 26 Dec 2019
Dear Guest, Great to have yours with us and will further improve on the shortcomings. Thank you.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
石鹸がない。アメニティグッズない。 タオル一枚。史上最低。
Stayed 1 night in Oct 2019
Response from Zara on 30 Oct 2019
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Zara

6/10 Okay

Jose

Passable
L hôtel a un acceuil Plutot correct, la chambre était au niveau du prix payé 25 euros soit ni top ni horrible on dira passable. La douche privée avait de l eau chaude. L acceuil est ouvert 24 sur 24 ce qui permet d appeller un taxi a 6 heure du matin
Response from Sheah on 13 Apr 2017
Dear Guest, Thank you for staying with us. We shall further improve on any short coming during your stay, Best regards.

4/10 Poor

TING

Disliked: Cleanliness, property conditions & facilities, room comfort
离鸡汤街近，但太简陋而且不干净，不推荐
酒店有单独的卫浴，但是整体简陋，热水壶太脏无法用，床单整套都能看得到污渍