Makalali Game Reserve Hotels with Restaurants

"I loved how understanding the staff was!"

"The premises is very nice, very clean and comfortable. The self catering unit was well equipped with everything you may need for self catering. The place is beautiful and peaceful. Loved the communication and flexibility I got when still planning the trip and the efforts made to make our birthday special. The only thing I didn’t not like was the rudeness from the lady that woke us up for breakfast on our last morning, she was very rude about how we must be at breakfast by 08:00 ( which o think of breakfast is between 08:00 and 10:00 then guests should have the flexibility between those times). The girl banged the door and rudely communicated how we need to be there at 08:00. She needs general customer service communication training as all my encounters with her were not pleasant. The rest of the staff was amazing. "

"Not value for money. Dinner was tasteless. Disturbing was to catch a worker at 07:30 the next morning hiding under our tent while we were bathing. The wooden floor has clear gaps to look through. When confronted he said he was there to fix a problem. Complained to the manager and she only replied "Sorry for that". No investigation or request to identify the worker. Internet is non-existent and lights are inadequate in the tent. "