"The staff were not as helpful as would be expected.
First, at check-in Expedia had booked three rooms under my name, but I had my receipt for two rooms. The staff wanted me to deal with the extra room. I'm not sure how they thought I could cancel a room that I did not book. Plus, I did not want to accidently canel a room I did book. After I refused to do it for them, they listed the third room as a "no show."
Second, we asked them to hold our luggage after check-out. They were okay with one bag, but seemed confused when four travelers each had a suitcase. We determined it was easier to only leave one suitcase and put all of our cholate in single bad left, and put the rest our our luggage in our rental car (even though we try not to leave any item of value in the car to avoid theft).
These two issues were different staff members, and we never dealt with this type of behavior during the rest of the trip.
However, that being said, the hotel was clean. The bar staff were super friendly and helpful."
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