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Reviews of DoubleTree by Hilton Mahwah

4 out of 5
DoubleTree by Hilton Mahwah
180 Route 17 S, Mahwah, NJ

Reviews

7.8

Good

Rating 10 - Excellent. 301 out of 812 reviews" "
Rating 8 - Good. 246 out of 812 reviews" "
Rating 6 - Okay. 142 out of 812 reviews" "
Rating 4 - Poor. 79 out of 812 reviews" "
Rating 2 - Terrible. 44 out of 812 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great quick info
Stayed 1 night in May 2024

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mona was amazing assisting us for check in. Very personable and kind. Just wish the Tavern was open and we were made aware that us was closed for renovation but very comfortable and great
Stayed 1 night in May 2024

4/10 Poor

Michael, Washington

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is dated. The HVAC was incredibly loud and had to be shut down. The paint near the baseboard in the bathroom was pealing. The carpet that was used as baseboard near the door was peeling off.
Stayed 1 night in May 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Blankie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Dec 2023

6/10 Okay

John

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Yvelisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Hector

Stayed 1 night in Nov 2023

4/10 Poor

Matthew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Thankfully, we were only here for 1 night; just a place to lay our heads. Anything longer and we would've had to find somewhere else. The staff was helpful but the hotel is clearly neglected. I don't need to list everything. Hotel management certainly knows the property needs work and any guest thqt stays here will too.
Stayed 1 night in Nov 2023

2/10 Terrible

Brian, Hawthorne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place had a weird smell in the building. What i paid it wasnt worth it.
Stayed 1 night in Nov 2023

10/10 Excellent

Jvanyka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Corinne

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We planned to eat and drink there as opposed to driving around to find somewhere. They were out of just about everything we wanted. The restaurant was just bar food. The TV dint work so I tried to call the front desk but the phone didn’t work either. I had to go down to the lobby to wait in line to get help with the TV due to the fact there was one woman at the front desk. She was it for the entire staff on a Friday evening. I felt kinda sorry for her. What a horrible and dangerous place to be.
Stayed 1 night in Nov 2023

10/10 Excellent

Alejandro

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When i coming nobody's was there for my check-in but in the morning when i coming for breakfast the was so nice and excellent 😋
Stayed 1 night in Nov 2023

6/10 Okay

jacqueline

Liked: Cleanliness, room comfort
Disappointed
The room was clean and comfortable, however there were a few broken things which I was told would get fixed right away but never got fixed. The amenities that were missing quickly got replaced. I couldn't reach the front desk by phone so gad to make trips down to speak with someone. The cleaning staff spoke little to no english. If those things are no bother to you, then you'll enjoy this hotel. For me it did not live up to the brand for the price per night.
Stayed 2 nights in Oct 2023

8/10 Good

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no free breakfast
Stayed 2 nights in Oct 2023

6/10 Okay

RICHARD

Stayed 2 nights in Oct 2023

8/10 Good

Jeffrey

Travelled with family
Stayed 3 nights in Oct 2023

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

ROBERT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff and room was great. My only area of improvement is the lounge/restaurant area was under staffed and not very inviting. I mentioned this at checkout and i was told they were under new ownership. For the nightly room rate something to eat in the morning would have been nice.
Stayed 2 nights in Oct 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

lottie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Wish the front desk would answer my husband left a new lightweight jacket and shirt. Try to retrieve WOW. The mattress on the bed I ended being in a hole. I’m not 180lbs Seeing my chiropractor this week.
Stayed 2 nights in Oct 2023

6/10 Okay

Mike

Disliked: Property conditions & facilities
Tired property in need of a big makeover
Stayed 1 night in Sep 2023

8/10 Good

Robin

Stayed 1 night in Sep 2023

8/10 Good

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sta
The hotel was clean and up to date. I love the shampoo, conditioner and body wash the is environmentally friendly and does not waste plastic or product. The room was a good temperature. The beds were comfortable and the staff was friendly and helpful. Great stay.
Stayed 1 night in Sep 2023

6/10 Okay

Maria

Stayed 3 nights in Sep 2023

10/10 Excellent

Jack

Business traveller
Liked: Property conditions & facilities
Pleasant
Stayed 1 night in Sep 2023

6/10 Okay

mohan

Travelled with family
No breakfast, expect more cleanliness
Stayed 1 night in Sep 2023

2/10 Terrible

Faye

Stayed 1 night in Aug 2023

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, amenities
Prop try wax a little dirty
Stayed 1 night in Sep 2023

2/10 Terrible

Julio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Will not stay again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Kenya

Travelled with partner
Liked: Staff & service
The hotel is nice, but if they would update the over all hotel it would be wonderful. No one was in the restaurant which was weird for me.
Stayed 1 night in Sep 2023

10/10 Excellent

Ayman

Stayed 1 night in Sep 2023

6/10 Okay

Mark

Liked: Cleanliness
Slightly below Doubletree's usual standards. The lobby outshines the rooms.
Stayed 2 nights in Aug 2023

10/10 Excellent

Denise Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff (Jay) was very helpful and polite and cookies were delicious lol
Stayed 4 nights in Aug 2023

6/10 Okay

Robert

Travelled with partner
Disliked: Amenities
dated property...
Stayed 3 nights in Aug 2023

6/10 Okay

Yolanda

A/C hard to control. No "do not disturb" tag available. Housekeeping came into my room and emptied the trash cans, and took my only, already used face cloth, hand and bath towel but did not replace the face cloth. They neither cleaned nor changed out anything else. Bed not turned up. Carpet not vacuumed. Kcup was still inside the brewer. About 5mins after I returned, Housekeeping CAME BACK INSIDE WITHOUT KNOCKING--a knock was necessary since one coworker told the other coworker that I was back (I speak a little Spanish). I was sitting on the bed out of view, and because she made no announcement I stood up to see why she'd returned but by then she was walking out of the door with towels in her hands. She may have taken something out of the room that she meant to take before I got back. As much as I can tell, nothing of mine is missing.
Stayed 2 nights in Aug 2023

8/10 Good

Patricia

Liked: Staff & service, room comfort
Disliked: Cleanliness
Front desk was excellent, weekend cleaning not acceptable. Sheets were not changed dirty towels were left in the room. Coffee pot was not cleaned out and restocked, etc. Room was comfortable. Restaurant was good
Stayed 4 nights in Aug 2023

10/10 Excellent

Dewayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with the convenience of a microwave. Very pleasant stay
Stayed 1 night in Aug 2023

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Victoria, St. Petersburg

No outside seating. Floors ogibes ect. Outdated
Stayed 2 nights in Jul 2023

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Most comfortable beds!
Stayed 2 nights in Jul 2023

4/10 Poor

Natalia

Stayed 2 nights in Jul 2023

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023