Hotel Spa di Pulau Magnetic

"We were given a room with a view of the car park. It was particularly ugly and not shown in the photos before booking. When we complained we were upgraded and it was perfect. No fuss at all."

"Hallway smelt damp, carpet was old, loose and stained, wall outside room was literally falling apart and hanging out clearly from excessive water damage. Room felt dirty, stains on built in couch and decorative covers on the end of the bed, all wine glasses in the room were visibly dirty - clearly had been wiped out with a dirty rag. When checking in the front desk agent told me ‘we’ve just upgraded the room you booked to an executive room’ I didn’t ask for this … and the room certainly wasn’t...