Hotels in Maeser, Provo

"Overall it was a good place to stay. The carpet was coming up at the door of our room. The indoor pool was pretty cold for an indoor pool. Our key to the room kept demagnetizing even after putting it in a card sleeve(even the side door). We were there for 3nights and the key didn’t work most of the time. We had to go to the front desk to get it fixed more than not. The staff was friendly and helpful."

"for my brief stay in the area, this facility checked all the boxes for a comfortable experience."

"Loud metal bed frames. Overall okay, just not as nice as other properties."

"The location is very quiet and next to the freeway. Close to gas stations and restaurants. The room was clean and the AC worked great. The parking is nice and clean. Front desk was nice too. I will stay here again in the future."

"Super friendly and helpful stuff and managers"

"Everything is run down but it has so much potential! The river walk right by it was delightful. Inside, the toilet paper holder had come off the wall so the tp was just on the back of the toilet. No tissues. No cups. No working ice makers. Lots of space in the room, so a chair would have been nice. A suitcase holder would also be helpful. The desk clerk said they are doing some renovating, which we saw no sign of, but if they do we would love to come back."

"Are was safe. Room was great. Staff and breakfast was awsome."

"This hotel was dirty. I ended up checking out once I saw my room. Stained linens on the beds, trash and dirt on the floor, and rotting bathtub are unacceptable hospitality standards."

"I am a long-time Hilton Honors member and have typically not experienced anything to complain about. However, my experience with TRU by Hilton in Lehi was not what I would expect of the Hilton brand. I understand that TRU is a lower priced option among the Hilton brand hotels, but I still would have expected more than the experience we had. While the staff were friendly and professional, when we called to get some assistance with the in-room fridge, we were told by the front desk associate to just wait two hours and see if it was working. I understand he may have been busy at the time but I don't think it's unreasonable to say that in a half hour either he or one of the staff will come by to look at the fridge. I was able to fiddle with the fridge myself and got it to work by jiggling the cord a little. I was not happy with the lack of customer-service demonstrated by the hotel staff associate. I also want to make you aware of how unsafe the shower was in our room. It is a walk in shower and I nearly slipped and fell back when entering the shower. Since there are no treads or other materials to make the shower floor a little less slick, all of us had to hold on to the rails and slowly move to avoid slipping and sliding on to the floor. Please do something to address this safety issue. Generally speaking, our stay was fine but the front desk associate and unsafe shower leads me to question ever staying at another TRU hotel in the future"